Title: Festa Winter Palace - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Festa Winter Palace Travelers find tranquility at the indoor pool or rejuvenation with spa treatments, while enjoying luxurious comforts that create lasting memories ![Exterior](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/9e63118f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/3bb5c018.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, sun loungers](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/61e6458c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite | Balcony view](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/a840caf4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/cb3d75d1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Festa Winter Palace blends luxury with family fun. Relax in the garden, book spa treatments, or dine at two restaurants. Enjoy horseback riding and gym workouts. Guests consistently praise the attentive staff who enhance the experience. 8.2 Very good ## Popular amenities - Bar - Pool - Parking available - Room service - Gym - Spa ## Room options ### Check availability for these dates Tonight [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/w2046h1365x2y0-763965da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Bathrobes Deep soaking bathtub - 269 sq ft - Mountain view - Sleeps 2 - 1 Double Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/w2046h1365x2y0-763965da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Bathrobes Deep soaking bathtub - 269 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ![Suite](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/b3dae281.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Bathrobes Deep soaking bathtub - 431 sq ft - 1 bedroom - Mountain view - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Family Suite](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/2f497314.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Free rollaway/extra beds Free cribs/infant beds TV Separate bedroom - 538 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 Double Bed ![Maisonette | Living area](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/1f3c96e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maisonette ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Bathrobes Deep soaking bathtub - 1 bedroom - Mountain view - Sleeps 3 - 1 Double Bed ![Wellness Suite](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/0f375364.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Wellness Suite ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Bathrobes Deep soaking bathtub - 1 bedroom - Mountain view - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSamokov-Hotels-Festa-Winter-Palace.h4585859.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSamokov-Hotels-Festa-Winter-Palace.h4585859.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.26985%2C23.61780&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xHl29qXQf_8nHpJH3D3lfYdfF7g=) Borovets, Samokov, 2010 #### What's nearby - Yanakiev Ski and Snowboard School - 17 min walk - 1.0 km - Borovets Ski Resort - 4 min drive - 1.9 km - Sitnyakovo Express - 4 min drive - 1.9 km - Tsarska Bistritsa - 6 min drive - 3.3 km - Seven Rila Lakes - 51 min drive - 32.4 km #### Getting around - Kostenets Station - 30 min drive - Sofia Airport (SOF) - 78 min drive #### Restaurants - ‪The Terrace Lounge - ‬5 min drive - ‪Ресторант Ягода - ‬13 min walk - ‪Mamacita's - ‬4 min drive - ‪Happy Duck - ‬3 min drive - ‪Sangria - ‬5 min drive ## About this property ### Festa Winter Palace Luxury family-friendly hotel You can look forward to a nightclub, a terrace, and a coffee shop/cafe at Festa Winter Palace. Active travelers can enjoy amenities like horseback riding and cycling at this hotel. Indulge in a massage, a body treatment, and aromatherapy at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Guests can also expect to find a garden, a playground and a hair salon. You'll also find perks like: - An indoor pool along with sun loungers - Bike rentals, valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - Tour/ticket assistance, newspapers in the lobby, and a 24-hour front desk - Meeting rooms, smoke-free premises, and a banquet hall Room features All 66 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like safes and sound-insulated walls. More conveniences in all rooms include: - Deep soaking tubs, free toiletries, and hair dryers - TVs with premium channels - Balconies, free infant beds, and electric kettles ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/20000000/19830000/19827700/19827669/1baf86f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rila Hotel Borovets Samokov - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 154 reviews CA $195 CA $212 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=19827669&PinnedHotelID=19827669&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools, open 11:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/5000000/4870000/4869700/4869615/7d529e8f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Euphoria Club Hotel & Resort Samokov - Pool - Breakfast included - Spa - Pet-friendly 8.8 Excellent 83 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=4869615&PinnedHotelID=4869615&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Studio Suite | Garden view](https://images.trvl-media.com/lodging/13000000/12370000/12361100/12361045/1422d79b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Iceberg Samokov - Pool - Spa - Pet-friendly - Parking included 7.2 Good 5 reviews CA $66 CA $72 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=12361045&PinnedHotelID=12361045&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/22000000/21600000/21592000/21591956/ef448a30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Samokov - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 35 reviews CA $66 CA $72 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=21591956&PinnedHotelID=21591956&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/76000000/75910000/75906200/75906145/837facc1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dolna Bania Hotel Dolna Banya - Pool - Hot tub - Spa - Pet-friendly 8.0 Very good 8 reviews CA $90 CA $98 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=75906145&PinnedHotelID=75906145&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/24000000/23420000/23413900/23413808/34023b93.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yagoda & Malina Villas Samokov - Pool - Kitchen - Pet-friendly - Parking included 7.6 Good 27 reviews CA $140 CA $152 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=23413808&PinnedHotelID=23413808&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/110000000/109930000/109926700/109926672/5937bb56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Castle - Your unique way of retreat Samokov - Pool - Spa - Parking included - Free WiFi 10 Exceptional 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=109926672&PinnedHotelID=109926672&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/104000000/103410000/103408600/103408551/34460b2b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Flora Residence Daisy Samokov - Pool - Breakfast included - Kitchen - Pet-friendly 7.6 Good 5 reviews CA $162 CA $177 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=103408551&PinnedHotelID=103408551&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/114000000/113380000/113375900/113375877/07bda9fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ski chalet near Borovets Bulgaria ,sleeps up to 15 p,sauna,hot tub, gym, tavern Madzhare - Hot tub - Kitchen - Washer - Dryer [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=113375877&PinnedHotelID=113375877&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/36000000/35130000/35125600/35125556/0cc2b453.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Edelweiss Samokov - Breakfast included - Parking included - Free WiFi - Gym 7.6 Good 13 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=35125556&PinnedHotelID=35125556&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Dial-up internet - Available in some public areas: High-speed internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Self parking on site (EUR 6 per night) - Valet parking on site (EUR 6 per night) ### Food and drink - 2 bars/lounges - 2 restaurants - A coffee shop/cafe ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Free children's club - Full-service spa - Gym - Horseback riding/rentals - Indoor pool - Nightclub - Playground - Ski equipment rentals - Ski storage - Steam room ### Family friendly - Arcade/game room - Free children's club - In-room crib - Indoor pool - Laundry facilities - Playground - Separate bedroom - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - 24-hour business center - Conference space - Meeting rooms ### Outdoors - Garden - Pool loungers - Terrace ### Full-service spa - Aromatherapy - Facials - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Elevator - Grab bar near toilet - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 4 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Bathrobes - Bathtub or shower - Deep soaking bathtub - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - Pay movies - TV with premium cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Minibar ### More - Air conditioning - Desk - Free local calls - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: EUR 60 per vehicle (one way) - Self parking fee: EUR 6 per night - Valet parking fee: EUR 6 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as Festa Winter Festa Winter Palace Festa Winter Palace Hotel Festa Winter Palace Hotel Samokov Festa Winter Palace Samokov Festa Winter Palace Hotel Festa Winter Palace Samokov Festa Winter Palace Hotel Samokov ## Frequently asked questions ### Does Festa Winter Palace have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at Festa Winter Palace? > As of Oct 7, 2025, prices found for a 1-night stay for 2 adults at Festa Winter Palace on Oct 12, 2025 start from CA $169.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Samokov-Hotels-Festa-Winter-Palace.h4585859.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Festa Winter Palace pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Festa Winter Palace? > Self parking is available for EUR 6 per night. Valet parking is available for EUR 6 per night. ### What time is check-in at Festa Winter Palace? > Check-in start time: 2 PM; Check-in end time: anytime. ### What time is check-out at Festa Winter Palace? > Check-out is at noon. ### Does Festa Winter Palace provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 60 per vehicle applies. ### Where is Festa Winter Palace located? > This family-friendly Samokov hotel is within 1 mi (2 km) of Yanakiev Ski and Snowboard School, Borovets Ski Resort, and Sitnyakovo Express. Tsarska Bistritsa is 2 mi (3.2 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Festa Winter Palace Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 20 8 - Good 18 6 - Okay 6 4 - Poor 5 2 - Terrible 1 ### 8.8/10 Cleanliness ### 8.4/10 Staff & service ### 8.8/10 Amenities ### 7.8/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ### 10/10 Excellent #### Verified traveller Jun 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location and excellent staff. ##### Verified traveller Stayed 1 night in May 2024 ### 10/10 Excellent #### Vasil Mar 6, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Vasil Stayed 6 nights in Feb 2022 ### 4/10 Poor #### Elizabeth Feb 21, 2022 Liked: Room comfort Disliked: Property conditions & facilities The hotel is dated throughout. The staff were ##### Elizabeth Stayed 4 nights in Feb 2022 ### 10/10 Excellent #### Verified traveller Jul 5, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Jun 2021 ### 4/10 Poor #### Verified traveller Mar 15, 2021 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza ##### Verified traveller Stayed 4 nights in Mar 2021 ### 10/10 Excellent #### Verified traveller Mar 7, 2021 Liked: Staff & service, amenities, property conditions & facilities Our stay was great. I definitely recommend this hotel. ##### Verified traveller Stayed 2 nights in Mar 2021 ### 10/10 Excellent #### Stanimir Mar 7, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Classy holiday in a real palace. We had a great winter vacation in this classy hotel. The personnel was kind and helpful. ![](https://a.travel-assets.com/ugc/hotel-reviews/B19ED4DF1B6F57DE1053FE0AF3ED6AEF0BFF02BB1615116079967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stanimir Stayed 3 nights in Feb 2021 ### 8/10 Good #### Mihai Feb 28, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Mihai Stayed 6 nights in Feb 2021 ### 10/10 Excellent #### Ivan Feb 17, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel! Great location and such a good stuff! Definitely will come back! ##### Ivan Stayed 1 night in Feb 2021 ### 10/10 Excellent #### Ivan Feb 16, 2021 Liked: Cleanliness, staff & service, room comfort Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon! ##### Ivan Stayed 2 nights in Feb 2021 ### 8/10 Good #### Verified traveller Feb 8, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant. ##### Verified traveller Stayed 2 nights in Feb 2021 ### 4/10 Poor #### Verified traveller Jan 3, 2021 ##### Verified traveller Stayed 2 nights in Dec 2020 ### 10/10 Excellent #### Petko, Sofia Oct 19, 2020 Liked: Cleanliness, staff & service, amenities Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too. ##### Petko Stayed 1 night in Oct 2020 ### 10/10 Excellent #### Verified traveller Oct 18, 2020 Liked: Cleanliness, staff & service ##### Verified traveller Stayed 1 night in Oct 2020 ### 8/10 Good #### ron Sep 27, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### ron Stayed 1 night in Sep 2020 ### 10/10 Excellent #### Carl Mar 15, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Brilliant stay at the winter palace We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year. ![](https://a.travel-assets.com/ugc/hotel-reviews/67BB4AEA36102E21E997CE5946C6240B80BEB45D1584269160760.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2E68B76DEEA61FA73B39C8D4D3615C53C6D2C0D81584269173773.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carl Stayed 3 nights in Mar 2020 ### 8/10 Good #### John Mar 13, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Room not as advertised The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking. ##### John Stayed 4 nights in Mar 2020 ### 2/10 Terrible #### Tenna Ann Sep 24, 2019 Disliked: Staff & service, room comfort #### Not a 5 star hotel Our first visit to Bulgaria and we ended up at this 5\* hotel (5\* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ... ##### Tenna Ann Stayed 5 nights in Sep 2019 ### 8/10 Good #### Dan Cristian Sep 16, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Dan Cristian Stayed 1 night in Sep 2019 ### 10/10 Excellent #### daniele Sep 11, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Séjour à borovetz Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin ##### daniele Stayed 5 nights in Sep 2019 ### 4/10 Poor #### William Jul 29, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities #### 1-2 star hotel. Lots of others in the area Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max. ##### William Stayed 1 night in Jul 2018 ### 8/10 Good #### Verified traveller Jul 17, 2018 Liked: Cleanliness, staff & service, room comfort ##### Verified traveller Stayed 3 nights in Jul 2018 ### 6/10 Okay #### Verified traveller Jul 14, 2018 Liked: Staff & service Disliked: Cleanliness, room comfort #### Don't stay here if you expect 5-star hotel/service This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel. ##### Verified traveller Stayed 4 nights in Jul 2018 ### 8/10 Good #### Verified traveller Mar 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in Mar 2018 ### 8/10 Good #### KOSTAS Mar 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο ##### KOSTAS Stayed 2 nights in Mar 2018 ## Expedia's Latest Trends ### Hotels > [Hotels with Waterslides in Washington](https://www.expedia.ca/Destinations-In-Washington-Hotels-With-Waterslides.0-0-d249-tHotelswithWaterslides.Hotel-Filter-Destinations) > > [Hotels in Masset](https://www.expedia.ca/Masset-Hotels.d4184.Travel-Guide-Hotels) > > [Hotels near Snow Valley Ski Resort](https://www.expedia.ca/Snow-Valley-Ski-Resort-Hotels.0-l6226503-0.Travel-Guide-Filter-Hotels) > > [Hotels in Tofino](https://www.expedia.ca/Tofino-Hotels.d6094955.Travel-Guide-Hotels) > > [Courtyard by Marriott Quebec City](https://www.expedia.ca/Quebec-Hotels-Courtyard-By-Marriott-Quebec-City.h15799446.Hotel-Information) > > [Hotels in Downtown Seattle](https://www.expedia.ca/Downtown-Seattle-Seattle-Hotels.0-n800130-0.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Toronto](https://www.expedia.ca/5Star-Toronto-Hotels.s50-0-d178314.Travel-Guide-Filter-Hotels) ### Flights > [flights from deer lake regional airport](https://www.expedia.ca/lp/airports/ydf/flights-from-deer-lake-regional-airport) > > [Flights from Dubai (DXB) to Doha (DOH)](https://www.expedia.ca/lp/flights/dxb/doh/dubai-to-doha) > > [Flights from Toronto (YTZ) to Mumbai (BOM)](https://www.expedia.ca/lp/flights/ytz/bom/toronto-to-mumbai) > > [Flights from Calgary (YYC) to San Francisco (SFO)](https://www.expedia.ca/lp/flights/yyc/sfo/calgary-to-san-francisco) > > [Flights from Edmonton (YEG) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/yeg/yhz/edmonton-to-halifax) > > [Flights from Cassidy (YCD) to Amsterdam (AMS)](https://www.expedia.ca/lp/flights/ycd/ams/nanaimo-to-amsterdam) > > [Flights from Toronto (YYZ) to Velika Gorica (ZAG)](https://www.expedia.ca/lp/flights/yyz/zag/toronto-to-zagreb) > > [Flights from NYC-All Airports to Pearson Intl.](https://www.expedia.ca/lp/flights/nyc/yyz/new-york-to-toronto) > > [Flights from Toronto (YYZ) to Istanbul (IST)](https://www.expedia.ca/lp/flights/yyz/ist/toronto-to-istanbul) > > [Flights from Toronto (YYZ) to Prince George (YXS)](https://www.expedia.ca/lp/flights/yyz/yxs/toronto-to-prince-george) > > [Flights from Vancouver (YVR) to Santa Ana (SNA)](https://www.expedia.ca/lp/flights/yvr/sna/vancouver-to-orange-county) > > [Flights from Montreal (YUL) to Vienna (VIE)](https://www.expedia.ca/lp/flights/yul/vie/montreal-to-vienna) > > [Flights from Buffalo (BUF) to Lahore (LHE)](https://www.expedia.ca/lp/flights/buf/lhe/buffalo-to-lahore) > > [Flights from Regina (YQR) to Barcelona (BCN)](https://www.expedia.ca/lp/flights/yqr/bcn/regina-to-barcelona) > > [Flights from Hamilton (YHM) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yhm/las/hamilton-to-las-vegas) > > [Flights from Ottawa (YOW) to Louisville (SDF)](https://www.expedia.ca/lp/flights/yow/sdf/ottawa-to-louisville) > > [Emirates](https://www.expedia.ca/Emirates-Flights.cEK.Travel-Guide-Airlines) ### Cars > [Car rentals near Metropolis at Metrotown](https://www.expedia.ca/Car-Rentals-In-Metropolis-At-Metrotown.d6072263.Car-Rental-Guide) ### Activities > [Things to do in Windhoek](https://www.expedia.ca/Things-To-Do-In-Windhoek.d3772.Travel-Guide-Activities) ### Packages > [CORE Shopping Centre](https://www.expedia.ca/CORE-Shopping-Centre-Downtown-Calgary.d553248621587293673.Vacation-Attraction) ### Vacation Rentals > [Port Renfrew Vacation Rentals](https://www.expedia.ca/Port-Renfrew-Vacation-Rentals.d601137.Travel-Guide-VacationRentals) ### General > [Visit Downtown Sechelt](https://www.expedia.ca/Sechelt-Downtown-Sechelt.dx553248635976395161) > > [Visit Ubatuba](https://www.expedia.ca/Ubatuba.dx500209)