[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Quinta Real Saltillo Luxury hotel with free valet parking and a fitness center ![Master Suite Dos Camas](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/9acc097b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/2a4ee36c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/c391a1b8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor banquet area](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/e2185a71.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/7d39a549.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Quinta Real Saltillo offers a tranquil downtown retreat with garden-wrapped grounds and a refreshing outdoor pool. Enjoy a drink at the bar, keep up your workout at the gym, and use dry cleaning services. The attentive staff ensures a welcoming stay. VIP Access 9.2 Wonderful ## Popular amenities - Bar - Pool - Breakfast available - Gym - Room service - 24/7 front desk VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 11 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=1160553&PinnedHotelID=1160553&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=1160553&PinnedHotelID=1160553&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 12 - Oct. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=1160553&PinnedHotelID=1160553&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=1160553&PinnedHotelID=1160553&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1160553&PinnedHotelID=1160553&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1160553&PinnedHotelID=1160553&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1160553&PinnedHotelID=1160553&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1160553&PinnedHotelID=1160553&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Master Suite King](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/4f67beee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite King 8.8 Excellent 12 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Separate bedroom Rainfall showerhead Shower/tub combination - 431 sq ft - Mountain view - Sleeps 3 - 1 King Bed ![Gran Clase Suite King](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/d867cef1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gran Clase Suite King 8.8 Excellent 5 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Separate bedroom Hair dryer Bathrobes - 538 sq ft - Mountain view - Sleeps 3 - 1 King Bed ![Junior Suite](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/6b179c49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 1 review ### Highlights Separate sitting area Private indoor hot tub Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Separate bedroom - 753 sq ft - Sleeps 3 - 1 King Bed ![Gobernador King](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/7cc703d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gobernador King 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Private indoor hot tub Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding - 1281 sq ft - Sleeps 4 - 1 King Bed and 1 Queen Sofa Bed ![Master Suite Superior King](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/9733dfa0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Superior King ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Separate bedroom Private bathroom Rainfall showerhead - 431 sq ft - Mountain view - Sleeps 3 - 1 King Bed ![Master Suite Superior Double](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/7af0d531.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Superior Double ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Separate bedroom Blackout drapes/curtains Premium bedding Private bathroom Rainfall showerhead - 430 sq ft - 1 bedroom - Mountain view - Sleeps 4 - 2 Double Beds ![Gran Class Superior King](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/w2880h1918x0y0-9c24dc77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gran Class Superior King 10.0 Exceptional 1 review ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Separate bedroom Hair dryer Bathrobes - 538 sq ft - Mountain view - Sleeps 3 - 1 King Bed ![Gran Class Superior Double](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/f9d9bed6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gran Class Superior Double ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Separate bedroom Hair dryer Bathrobes - 538 sq ft - Mountain view - Sleeps 4 - 2 Double Beds ![Master Suite Dos Camas](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/9acc097b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Dos Camas 7.6 Good 8 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Separate bedroom Rainfall showerhead Shower/tub combination - 430 sq ft - Mountain view - Sleeps 4 - 2 Double Beds ![Gran Clase Suite Dos Camas](https://images.trvl-media.com/lodging/2000000/1170000/1160600/1160553/ddba556a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gran Clase Suite Dos Camas 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Separate bedroom Blackout drapes/curtains Premium bedding Rainfall showerhead Separate bathtub and shower - 538 sq ft - 1 bedroom - Mountain view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/980000/974400/974306/ae3e7d7c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### voco Saltillo Suites by IHG Saltillo - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 297 reviews CA $161 CA $191 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Saltillo-Hotels-Voco-Saltillo.h974306.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=6052602&destination=Saltillo&destType=MARKET&latLong=25.42157,-101.000061&searchId=88c60be2-fa68-4d2b-abd7-b376c1be3d15&top_cur=CAD) Ad ![Free daily continental breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/914600/914571/aa07192c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Saltillo Norte Saltillo - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 1,006 reviews CA $107 CA $127 total includes taxes & fees Oct 26 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSaltillo-Hotels-Quinta-Real-Saltillo.h1160553.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSaltillo-Hotels-Quinta-Real-Saltillo.h1160553.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C25.47936%2C-100.97903&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oFP0Fjkq08OvJ2zznYWvDglDfSk=) Blvd Sarmiento No 1385, Saltillo, COAH, 25204 #### What's nearby - Paseo Villalta - 3 min walk - 0.3 km - Galerías Saltillo - 3 min drive - 2.7 km - Alameda Zaragoza Park - 8 min drive - 8.0 km - Museum of the Desert - 9 min drive - 9.9 km - Saltillo Casino - 10 min drive - 8.8 km #### Getting around - Saltillo, Coahuila (SLW-Plan de Guadalupe Intl.) - 9 min drive #### Restaurants - ‪Huerfana Cerveceria - ‬20 min walk - ‪Mochomos - ‬6 min walk - ‪Mirai - ‬6 min walk - ‪Tim Hortons - ‬18 min walk - ‪Los Pioneros I - ‬15 min walk ## About this property ### Quinta Real Saltillo Luxury boutique hotel near Paseo Villalta Located close to Alameda Zaragoza Park and Plaza de Armas, Quinta Real Saltillo provides a garden, a hair salon, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a gym. You'll also enjoy the following perks during your stay: - An outdoor pool along with sun loungers - Free valet parking - Full breakfast (surcharge), express check-in, and babysitting (surcharge) - A reception hall, tour/ticket assistance, and smoke-free premises - Guest reviews speak highly of the helpful staff Room features All 104 rooms offer comforts such as premium bedding and air conditioning, as well as perks like free WiFi and desk chairs. More amenities include: - Childcare services and free infant beds - Designer toiletries and hair dryers - Wardrobes/closets, daily housekeeping, and desks ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property is a member of Preferred Hotels & Resorts. ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/520000/519100/519032/cba084cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Saltillo Saltillo - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 1,009 reviews CA $119 CA $142 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=519032&PinnedHotelID=519032&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/2000000/1990400/1990342/436e1e3e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Saltillo Zona Aeropuerto by IHG Saltillo - Pool - Breakfast included - Free airport shuttle - Parking included 8.8 Excellent 1,012 reviews CA $87 CA $103 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=1990342&PinnedHotelID=1990342&HadPinnedHotel=true®ionId=-1&adults=2) ![Business centre](https://images.trvl-media.com/lodging/58000000/57880000/57875500/57875411/e31a5516.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Place Saltillo Saltillo - 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Breakfast included - Parking included - Free WiFi - Restaurant 9.0 Wonderful 129 reviews CA $293 CA $348 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=90800458&PinnedHotelID=90800458&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Free valet parking on site ### Food and drink - Daily full breakfast available 6:00 AM to noon for a fee: MXN 400 for adults and MXN 250 for children - A bar/lounge - A restaurant ### Things to do - Gym - Outdoor pool ### Family friendly - In-room babysitting (surcharge) - In-room crib - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference space ### Outdoors - Garden - Pool loungers ### Accessibility - No elevator ### More - 4 floors - Banquet hall - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Free crib - Premium bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Desk - Desk chair - Free daily newspapers - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Express check-in available ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately MXN 400 for adults and MXN 250 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards ### We should mention This property does not have elevators Pool access available from 10:00 AM to 6:00 PM ### Property is also known as Quinta Real Hotel Saltillo Quinta Real Saltillo Quinta Real Saltillo Hotel Saltillo Quinta Real Saltillo Hotel Quinta Real Saltillo Hotel Quinta Real Saltillo Saltillo Quinta Real Saltillo Hotel Saltillo ## Frequently asked questions ### Does Quinta Real Saltillo have a pool? > Yes, this property has an outdoor pool. Pool access is from 10:00 AM–6:00 PM. ### How much does it cost to stay at Quinta Real Saltillo? > As of Oct 11, 2025, prices found for a 1-night stay for 2 adults at Quinta Real Saltillo on Oct 27, 2025 start from CA $183.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Saltillo-Hotels-Quinta-Real-Saltillo.h1160553.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Quinta Real Saltillo pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Quinta Real Saltillo? > Valet parking is free at this property. ### What time is check-in at Quinta Real Saltillo? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Quinta Real Saltillo? > Check-out is at noon. ### Where is Quinta Real Saltillo located? > Situated in the business district, this luxury hotel is 0.2 mi (0.4 km) from Paseo Villalta and within 6 mi (10 km) of Alameda Zaragoza Park and Saltillo Casino. Santiago Cathedral and Plaza de Armas are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Quinta Real Saltillo Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 678 8 - Good 160 6 - Okay 48 4 - Poor 34 2 - Terrible 29 ### 9.4/10 Cleanliness ### 9.2/10 Staff & service ### 9.0/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### Rosendo Sep 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Restaurant Breakfast Lunch ##### Rosendo Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### GUADALUPE GARCIA Aug 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### GUADALUPE GARCIA Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Alejandra Aug 2, 2025 Super excelente ##### Alejandra Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Mario Jul 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I frequently book the Quinta Real ##### Mario Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Gabriela Jul 27, 2025 Shower water was warm but not hot enough but other than that hotel was nice and staff was friendly and amazing 10/10 ##### Gabriela Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Roberto Jul 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent ##### Roberto Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Jeff Mar 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was high class and nice! ##### Jeff Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Kurian Jun 28, 2025 Liked: Staff & service, property conditions & facilities Good ##### Kurian Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Greg Sep 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent stay and service ##### Greg Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Sergio Oct 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was just gorgeous. ##### Sergio Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Verified traveller Jan 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo excelente ##### Verified traveller Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Leticia Aug 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location and options for dining, clean, good food ##### Leticia Stayed 1 night in May 2024 ### 10/10 Excellent #### Karina Dec 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, great room upgrade! ##### Karina Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Elsa Jan 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wedding was at the same place, so very convenient! ##### Elsa Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Joseph Nov 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent everything. Will stay again if back in Saltillo ##### Joseph Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### jesus Jan 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and clean ##### jesus Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Daniel Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Daniel Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Zahide V Jan 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was absolutely stunning! I loved everything! The friendly workers, the spacious bathroom and bedroom. The jet tub was a hit with my daughter because she loves bubble baths. Safe neighborhood, beautiful gardens, everything was superb! The only downside is the amount of time it takes to get your security deposit back. ##### Zahide V Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Ana Jan 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Ana Stayed 3 nights in Jan 2025 ### 8/10 Good #### Edwin Aug 16, 2024 Liked: Cleanliness, staff & service, amenities The style is classic but could renew areas to look more modern ##### Edwin Stayed 1 night in Aug 2024 ### 6/10 Okay #### Isaac Dec 29, 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Checking was slow and restaurant had terrible service. It took an hour and 10 minutes to get our food. ##### Isaac Stayed 2 nights in Dec 2024 ### 4/10 Poor #### A Jan 22, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Poor Ostensibly attractive property with good front desk staff, but let down by: - Poor condition of the hotel - very poor breakfast service (supposed to start from 06:00, still not ready at 06:30) - rude breakfast staff I wouldn't stay again, nor would my colleagues ##### A Stayed 4 nights in Jan 2025 ### 6/10 Okay #### Jeffery Jul 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is a beautiful property and a charming atmosphere, but unfortunately, my experience fell short, particularly with basic guest services and communication. One day, the water was out from 9am until 5:30pm. I couldn’t shower after the gym, the toilets wouldn’t flush, and the hotel provided no accomodations for anything, not even bottled water was provided. Staff kept saying it would be fixed “in one hour," every time i called but it wasn’t. I had to fill bottles at the pool just to wash my hands. Another day, I asked for a room service menu since the QR code in my room didn’t work. I called twice over 1.5 hours and never received it, so I left the hotel to eat elsewhere. When it rained, a large puddle remained in the hallway all day with no cleanup from staff. Housekeeping only replaced one towel after the first night, though they improved the rest of the stay. On my last night, I was told the water would be off from 11pm to 1am. I got up at 3am to prepare to leave the hotel at 5:30am for my flight, and there was still no water. No one answered at the front desk. It finally returned at 5am, and I had to rush a shower with water spraying out intermitently. The nightbefore leaving i noticed the minibar was restocked with items that were not there the entire stay. I advised the front desk to ensure i wouldnt be charged for something i didnt consume. Then upon check out at 530 am they still tried to charge me for the items but after explaining i was not charged. ##### Jeffery Stayed 4 nights in Jul 2025 ### 4/10 Poor #### Khalil Nov 20, 2024 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities The safety deposit was deducted at the time of checking but it is not returned yet. Also there was no internet during the check out then no receipt was provided during the checkout. I was told that It would be sent trough the email and I never received it ##### Khalil Stayed 5 nights in Nov 2024 ### 4/10 Poor #### A Jan 17, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Should be great, but isn't Hotel was obviously very beautiful when new, if you like the very elaborate and ornate style, but has not been well maintained and is now very dated and scruffy. I had to change room after the first night because the blackout curtain wouldn't pull and the shower was problematic. Front desk staff are great, breakfast staff verge on rude and really don't care at all; breakfast is supposed to start at 06:00 and they are simply not ready until 06:15 at the earliest. The buffet still wasn't laid out at 06:30 this morning and the manager just blamed a late truck. Given that they charge a lot for breakfast, that's not acceptable. Beds are very comfortable, shower in the second room was OK, but not really hot enough. My colleagues and I asked to speak to the manager about a long-term arrangement, (s)he wasn't available, we never received the promised call back. That was probably just as well, we won't be spending the next 7 months there under any circumstances. ##### A Stayed 5 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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