Forum de Mundo Imperial Tours and Activities

Lobby was hot waited over 40 mins to check in room wasnt ready until 5:45 because it was being cleaned. When we did get our room it was dirty. Floors were dirty never swept or mopped. Hair in shower and jetted tub had hair all in it. It was dirty and discolored. We didn't use it because to didn't look safe. We asked housekeeping to re do the room. They did but didn't mopi guess hotel doest have a mop because all she had was a broom with a towel over it. Some staff was very good. Some where horrible we tipped the ones that did good. Pool was busy not entirely fully staffed we waited for service. Make sure u get there early to get seats for pool it gets busy fast. They dont have many English speaking staff the ones they do have don't understand much. Over all it was a 3 for us. We might be back or we might not. Room service is not 24/7 they give u 1 menu then when you call to ordering they say they dont offer any of the menu so u have to ask what they offer and then staff gets mad. The do automatically tip themselves on room service but they do come in and set everything up for you. We tipped extra bc he did a good job. Breakfast was about a 2 cold food didn't stay hot. They could offer better choices. They guys for the taxis were very nice and helpful. Thanks guys. 👍

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys

Excellent service and staff. Hotel was very clean and beautiful.