Extérieur

George Wright Boutique Hotel, Bar & Restaurant. – Avis

3.5 out of 5
George Wright Boutique Hotel, Bar & Restaurant.
The Crofts, Snail Hill, Rotherham, England

Avis

7,4

Bien

Note de 10 – Excellent, d’après 7 avis sur 17." "
Note de 8 – Bien, d’après 3 avis sur 17." "
Note de 6 – Acceptable, d’après 3 avis sur 17." "
Note de 4 – Médiocre, d’après 2 avis sur 17." "
Note de 2 – Terrible, d’après 2 avis sur 17." "

8,8/10

Propreté

9,0/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

5,0/10

Écoresponsabilité

Avis

2/10 – Terrible

Elisa

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The first room I was in was a double. The bed was badly made (sheets not tucked in) and the blind was broken and window ledge dusty. After a work call at the table, I sat on the end of the bed and the mattress went all the way down to the floor. No phone, so went back to reception and the manager came down (lovely man). He lifted the mattress and there were no slats on the bottom end - what there was were all pushed to the head of the bed and one or two were broken. I asked to be moved to another room. The other double I was advised had a broken radiator. So I was moved to a ‘delux’. The bed wasn’t broken (yay). There were black spots on the bathroom and hallway walls (mould?). The curtains did not block out the constant light from the courtyard at all. The tv powered up, but would not connect any channels. Cheap poorly put together flat pack furniture. As a solo traveller though, my main concern was the lack of security. There was a door on the downstairs level, that led into a tiered courtyard down a lane way to a gate on the Main Street. Neither locked. There was no separation of the hotel rooms from an entrance. The land way on ground level - was litter strewn, I saw a couple of condoms and a used needle. There was no privacy lock on the door. I ended up using a door wedge and a chair against the door. It just felt dodgy. Food - lovely burger. Staff perfectly polite. But this is in no way (a) worth the money, or (b) a boutique hotel.
Séjour de 1 nuit en mars 2024
MB a répondu le 23 mars 2024
We sincerely apologize for the issues you encountered during your stay and thank you for bringing them to our attention.Regarding the bedding situation in your initial room, we were unaware of the problem and appreciate you bringing it to our attention. We swiftly addressed the issue by relocating you to a King Deluxe room to ensure your comfort.Regarding the spots on the walls, please rest assured that these are not mold but rather stains left by previous guests. We are scheduled to repaint the walls this week to rectify this issue.We apologize for any inconvenience caused by the courtyard spotlights. While we have not received previous complaints about them, we will certainly implement a timer system to address your concerns.Regarding security, we take the safety of our guests very seriously. Our premises, including the courtyards, are equipped with cameras, and all doors are locked after 11 pm for added security. We have two entrances to the hotel for convenience, with the Main Street gate being particularly accessible for those using public transportation or visiting the town center.We appreciate your feedback regarding the litter in the gorund level and other concerns you mentioned. Rest assured, we will take immediate action to address these issues and ensure they are monitored regularly.Thank you for choosing to stay with us and glad to know that you enjoyed our food, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns or questions, please do not hesitate to contact us directly.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2020

6/10 – Acceptable

Shirley, Lincoln

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
PROS - The hotel is beautiful and a lot of money has obviously been spent on it. Staff were excellent - friendly and helpful throughout. We had lunch there which was excellent and well presented. The room we had was beautifully decorated. The bed was extremely comfortable. CONS - The picture on the advert is not the main entrance. The room (Bridal Suite) was not as clean as I would have liked. The blinds were very dusty and the beautiful large dressing mirror needed cleaning. The hanging rail in the room needs strapping to the wall. Heavy coats made it quite unstable. The coffee machine had no instructions which was a little frustrating. A kettle would have been a welcome addition. The wet room still had confetti on the floor from the previous occupier and there were very little surface areas to put things down, especially in the wet room, which had no towel hanging rail and no good sized surface to put toiletries etc. The wet room was FREEZING - we had to put a bath towel on the floor to stand on it and the container on the small mirror shelf was dirty inside. Breakfast was ok and we were offered a cooked breakfast if we desired one, but there was only one croissant in the choice of pastries for two of us and when I enquired we were told there were no more because other residents had been there before us. OVERALL - I would stay there again. It is a lovely place and just minor things that I hope are taken on board will make it a good 4/5 star accommodation.
Séjour de 1 nuit en février 2020
GW a répondu le 19 févr. 2020
Thank you Shirley for your response, we do appreciate your feed back and will look in to all of your concerns. I apologise the cleanliness of your room was not up to standard and will also be looking into the reason why. Thanks again and we hope to see you back soon

8/10 – Bien

Paul

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
business trip
Hard to find, but when I did phone and found I was treated very well, great location for the town and football. Even better breakfast too !!!
Séjour de 1 nuit en janvier 2020
GW a répondu le 13 févr. 2020
Thank you for taking the time to write a review. We are in the process of trying to put some signs up in order for people to locate us better, I am glad to hear you were treated well.

10/10 – Excellent

Kati

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We stayed NYE and this hotel was such a good find. It was perfect for location and price. The rooms were spotless, spacious and comfy. Thank you for your hospitality
Séjour de 1 nuit en décembre 2019
GW a répondu le 13 févr. 2020
Thank you for your lovely review, we hope to see you again soon

8/10 – Bien

Jason

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice overnight stay
Nice room, bit too warm with limited ways to reduce heat. Comfortable bed. Great wet room. Finished to high standard. Would have been good to have instructions for coffee machine
Séjour de 1 nuit en décembre 2019
GW a répondu le 27 déc. 2019
Thank you for your comments, we will look into providing some instructions for the coffee machine and a fan available for use

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en octobre 2019
GW a répondu le 27 nov. 2019
Thank you for rating us

6/10 – Acceptable

Andrew

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2019
GW a répondu le 11 nov. 2019
Thank you for your review

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2019
GW a répondu le 1 nov. 2019
Thank you for your rating, we hope you had a pleasant stay.

10/10 – Excellent

S

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely place in the centre of town
Fabulous find in the centre of Rotherham. Lovely modern rooms - only minor issue was that there was no where to hang/put towels in the bathroom.The staff we met couldn't do enough for us - Rob & Owen made us feel really welcome and were really friendly. Breakfast was lovely too. Would definitely recommend
Séjour de 1 nuit en octobre 2019
GW a répondu le 18 oct. 2019
Thank you for taking time to feedback on your experience

8/10 – Bien

Sam

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Really nice place attentive staff, was a very pleasant stay
Séjour de 1 nuit en septembre 2019
GW a répondu le 18 oct. 2019
Thank you for taking time to feedback on your experience

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great central position and comfortable, clean rooms. Shame dinner only served until 7pm, but plenty pubs and restaurants in walking distance.
Séjour de 1 nuit en septembre 2019
GW a répondu le 23 sept. 2019
Thank you for taking the time to write a reveiw, we appreciate your comments