Title: Relais Marco Polo - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=112550350&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Relais Marco Polo Pet-friendly Rome hotel connected to the convention center, 9-minute walk to Basilica di Santa Maria Maggiore ## Photo gallery for Relais Marco Polo ![Deluxe Triple Room - Relais Marco Polo (Rome)](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/a97ece33.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail - Relais Marco Polo (Rome)](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/a0f52df5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Relais Marco Polo (Rome)](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/f105ba2b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Relais Marco Polo (Rome)](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/8ae75dd5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Relais Marco Polo (Rome)](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/3d21d63d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Basilica di Santa Maria Maggiore and Via Nazionale, Relais Marco Polo has plenty to offer. Guests can connect to free in-room WiFi. ## Reviews 8.2 Very good ## Popular amenities - Room service - Pet-friendly - 24/7 front desk - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec. 10 - Dec. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=112550350&PinnedHotelID=112550350&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=112550350&PinnedHotelID=112550350&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 11 - Dec. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=112550350&PinnedHotelID=112550350&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=112550350&PinnedHotelID=112550350&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=112550350&PinnedHotelID=112550350&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=112550350&PinnedHotelID=112550350&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=112550350&PinnedHotelID=112550350&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=112550350&PinnedHotelID=112550350&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe Suite ![Deluxe Suite](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/fe308cc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Blackout drapes/curtains Separate bedroom Memory foam bed Premium bedding - 409 sq ft - 1 bedroom - Sleeps 5 - 1 Queen Bed, 1 Twin Bed and 1 Double Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/96fa670b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.2 Wonderful 7 reviews ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Memory foam bed Blackout drapes/curtains Down duvet Premium bedding - 205 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Triple Room ![Deluxe Triple Room](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/9a70d4ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Memory foam bed Blackout drapes/curtains Down duvet Premium bedding - 258 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ### View all photos for Deluxe Quadruple Room ![Deluxe Quadruple Room](https://images.trvl-media.com/lodging/113000000/112560000/112550400/112550350/592869ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Memory foam bed Blackout drapes/curtains Down duvet Premium bedding - 323 sq ft - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ## You may also like Ad ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/1000000/30000/21900/21866/6c6ad6c4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Collection Roma Centro Rome City Centre - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRome-Hotels-Relais-Marco-Polo.h112550350.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRome-Hotels-Relais-Marco-Polo.h112550350.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.90231%2C12.50385&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cH0YYqQzyC_qLsl1Ym_KjCHvwsk=) Via Magenta, 39, Rome, RM, 00185 #### What's nearby - Via Marsala \- 1 min walk \- 0.1 km - Via Nazionale \- 8 min walk \- 0.7 km - Basilica di Santa Maria Maggiore \- 8 min walk \- 0.7 km - Colosseum \- 6 min drive \- 2.2 km - Trevi Fountain \- 7 min drive \- 1.9 km #### Getting around - Rome (XRJ-Termini Rail Station) - 5 min walk - Termini Tram Stop - 6 min walk - Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 49 min drive #### Restaurants - ‪VyTA Boulangerie - ‬2 min walk - ‪Starbucks - ‬3 min walk - ‪Roadhouse Restaurant Roma Termini - ‬2 min walk - ‪Trombetta - ‬1 min walk - ‪Juice Bar - ‬3 min walk ## About this property ### Relais Marco Polo Hotel near Basilica di Santa Maria Maggiore Located close to Via Nazionale and Colosseum, Relais Marco Polo has plenty to offer. Stay connected with free in-room WiFi. Additional perks include: - A roundtrip airport shuttle (surcharge), smoke-free premises, and concierge services - Tour/ticket assistance, a 24-hour front desk, and an elevator - Luggage storage Room features All guestrooms at Relais Marco Polo boast thoughtful touches such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning. Other amenities include: - Memory foam beds, down comforters, and cribs/infant beds (surcharge) - Rainfall showers, bidets, and hair dryers - Microwaves, coffee/tea makers, and heating ## Similar properties ![Double Room, Balcony | Balcony](https://images.trvl-media.com/lodging/34000000/33390000/33383000/33382931/5ae140e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 47 Steps Rome City Centre - Pet-friendly - Free WiFi - Air conditioning - Housekeeping 8.4 Very good 99 reviews CA $108 CA $138 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=33382931&PinnedHotelID=33382931&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/34000000/33360000/33356700/33356684/169222ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Numa Rome Linea Rome City Centre - Free WiFi - Air conditioning - Breakfast available - Laundry 8.0 Very good 168 reviews CA $188 CA $226 total includes taxes & fees Dec 22 - 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Crib (surcharge) - In-room microwave - Soundproofed rooms - Stroller ### Conveniences - 24-hour front desk - Luggage storage - Shared microwave - Shared refrigerator ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - 5 steps to reach entrance - Elevator (31 inch wide door) - Smooth flooring in room ### More - Communal living room - Double-glazed windows - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Crib (surcharge) - Down comforter - Memory foam mattress - Premium bedding ### Bathroom - Bidet - Hair dryer - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Food and drink - Coffee/tea maker - Espresso maker - Microwave - Minibar - Room service ### More - Air conditioning (climate-controlled) - Desk - Heating - Iron/ironing board on request - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 2:30 PM Minimum check-in age: 18 ### Check-out Check-out before 10:30 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 20 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 22 lbs per pet) Pets cannot be left unattended Litter boxes are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are available for EUR 5 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 60 per vehicle (one-way, maximum occupancy 4) - Nearby parking fee: EUR 25 per day (328 ft away) - Pet fee: EUR 20 per pet, per stay - Service animals are exempt from fees - Crib (infant bed) fee: EUR 5 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Property Registration Number IT058091B4Y2S7HSN6 ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### Property is also known as Relais Marco Polo Rome Relais Marco Polo Hotel Relais Marco Polo Hotel Rome ## Frequently asked questions ### Is Relais Marco Polo pet-friendly? ### How much does it cost to stay at Relais Marco Polo? ### What time is check-in at Relais Marco Polo? ### What time is check-out at Relais Marco Polo? ### Does Relais Marco Polo provide a shuttle to the airport? ### Where is Relais Marco Polo located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Relais Marco Polo Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.8 Amenities ### 8.8 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 23 8 - Good 15 6 - Okay 6 4 - Poor 2 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Ruth Dec 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was perfect, the staff was very friendly !! ##### Ruth Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Daljit Kaur Sep 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was bright, quiet and very clean. The staff were very helpful at all times, Superb location to get around everywhere in Rome We had an excellent stay Thank you ##### Daljit Kaur Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### David Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good and 3 minutes to the terminal. Only that is stairs to get to the hotel entrance. ##### David Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Ashish Rai Jun 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice Hotel and very friendly staffs, and a very nice location. ##### Ashish Rai Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Carol Jun 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities We loved it here! Staff was great, breakfast was wonderful as well. ##### Carol Stayed 3 nights in May 2025 ### 10/10 Excellent #### Atif Aug 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean and modern room with all the necessities. ##### Atif Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Shaoying May 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is right next to the train station, which is super convenient. The rooms are clean and nice. Had good sleep there. ##### Shaoying Stayed 3 nights in May 2025 ### 8/10 Good #### Verified traveller Jul 23, 2025 Liked: Cleanliness, property conditions & facilities #### Nice staff & clean-suitable for a one night stay. Staff was great. However it’s evident that they are trying to grow their hotel as there is a lot of construction and some unfinished areas. The walls are thin as we could hear conversations in the common areas while in our room. ##### Verified traveller Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Sharon May 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Really welcoming property, kind staff. Rooms exactly as described and pictured. Very clean rooms with coffee machine etc. would recommend this hotel as felt very safe. ##### Sharon Stayed 2 nights in May 2025 ### 10/10 Excellent #### Sahibdeep Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay, newely renovated and very friendly and helpful staff. Also located perfectly close to the main Rome train station for easy access for travellers. ##### Sahibdeep Stayed 3 nights in Mar 2025 ### 8/10 Good #### Paul Aug 21, 2025 Liked: Cleanliness, staff & service The hotel room and location were excellent, very close to main metro, bus and train station so can easily visit everywhere. We did not try the food so cannot comment and did not see what the other rooms were like. I managed to get the family room which was the largest and recently refurbised. Be aware, the vacinity although great location is very dirty and lots of people trying to sell you things. We found a great restaurant not far away Santa Maria Osteria Romana all all staff are Italian, food was fantastic and very friendly. ##### Paul Stayed 6 nights in Aug 2025 ### 8/10 Good #### Sik Wa Jul 6, 2025 Liked: Cleanliness, amenities The room is newly renovated and clean. But the main problem is the building got power failure twice during our stay and really impacting. ##### Sik Wa Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### geoff Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Full of character. But has modern rooms. Staff friendly, helpful, personality. Area full of interesting local colour, history and quiet churches when the crowd gets too much. And picked because close to termini. Love roma. ##### geoff Stayed 1 night in Jun 2025 ### 8/10 Good #### Yuliia Jun 27, 2025 Liked: Staff & service, property conditions & facilities Very small apartment. The only plus is that it’s close to Termini station, but the listed distances to major attractions are not accurate. ##### Yuliia Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Jenny Aug 2, 2025 Liked: Cleanliness They were under construction and did not advise us. We would never have booked, if we had known. ##### Jenny Stayed 2 nights in Jun 2025 ### 8/10 Good #### Julie Jul 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities For their renovated rooms, I would recommend the hotel. It is about 150m from Termini and is accepting late arrivals. Our flight was delayed and all in all we arrived at 22:45\. It is quiet but not fully sound proof. There are restaurants, small market and coffee shop right by the entrance of the building. ![](https://a.travel-assets.com/ugc/hotel-reviews/05f2dbe8-4552-4215-b411-9cd0b5e4061d-1751974037111.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Julie Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Gabriela Jun 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Rome This place was a pleasant surprise!! It’s a fully renovated bedroom in an old building. Service at front desk was friendly and professional. Only one block from the train station. Although the area is not the nicest we felt safe and had no problems. ##### Gabriela Stayed 2 nights in May 2025 ### 8/10 Good #### Karolis Jun 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A very nice room and friendly staff that really cares about their guests. Very clean and well-maintained. Located in the center of Rome, close to Termini station - this is a huge advantage if you want to explore Rome and other cities by train, bus and subway. There are a few good restaurants and coffee shops right outside the hotel, so if you are lazy, you can eat just a few steps away. The street outside is not too noisy and we vere feeling safe there as well. I have no problem to recommend Relais Marco Polo to other guests! Go for it, you won't regret! ![](https://a.travel-assets.com/ugc/hotel-reviews/ea06da13-51fc-434e-a890-dd204beefea3-1749062720930.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Karolis Stayed 5 nights in May 2025 ### 8/10 Good #### Maria Apr 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 10/10 service Such a quaint boutique hotel super close to the Termini. The staff was exquisite! So helpful and kind! David was so happy to help me upon checkout with a broken suitcase I needed to get rid of, letting me checkout late, offering to hold my luggage if I needed, all with a smile. Fantastic service. The only downside was the thin walls. I could hear everything outside my room, but I would stay again in a heartbeat and just buy ear plugs : ) ##### Maria Stayed 1 night in Apr 2025 ### 6/10 Okay #### Karim Jun 19, 2025 Liked: Cleanliness, staff & service Disappointed that in our 1st stay we could request an iron and ironing board and take it to our room to iron and a week later in our 2nd stay we had to iron in the reception hallway to iron as we were told we can't iron in the room. And the elevator seems like a safety hazard. We understand it is an old building but the elevator must be upgraded. And no telephone in the room to call the reception. ##### Karim Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### natasha Jul 18, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The room was clean and big for a family of 5\. There was construction in the building that started at 7am. On our 2nd day the hotel lost power and couldn’t tell us when it would be restored. Then they lost water. The front desk was not helpful and would just ignore our questions when we were trying to find out what was going on. They offered to refund us but were not helpful in helping us find alternative accommodations. When we tried to get the refund through Expedia, the hotel refused. They didn’t offer bottled water or flashlights for trying to navigate the dark stairwell. They even made a joke about the water running out. It was horrible. The location was good but I would not recommend to anyone. Avoid at all costs ##### natasha Stayed 5 nights in Jun 2025 ### 6/10 Okay #### Guillaume Sep 13, 2025 Liked: Cleanliness, staff & service, amenities Location was absolutely amazing, at just 4 minutes walking distance from the Termini, it was super convenient. The room itself was really beautiful, extremely clean and spacious enough. There was a Nespresso machine for the first coffee of the day which was nice to have. The bed and pillows were super comfortable and super clean. Unfortunately this is where the positive points are ending. The hotel seemed to have undergone renovations recently, and it's a shame it was not done properly. The rice paper thin walls were half the reason why we were not able to rest at all. You can hear everything happening in the corridor and in the adjacent rooms, from people doing their "number two", to people actually fu\*\*ing, to the maintenance staff starting their disrespectful fanfare before 6 in the morning, this is definitely not a place you will be able to sleep even with the best earplugs out there. To add insult to injury, there was no air conditioning, or at least, it was a "centrally" controlled one which is impossible to get under 25 C in the room. We were lucky it was not as hot as it's usually in Roma at this time of year.Other than that there was one of those extremely low quality chinese fridge which was not working, leading us to loose some food. Also the drain in the shower was completely clogged, you cannot let the shower run for more than 1-2 minutes at a time otherwise it will overflow on the floor, you have to wait for the drain to swallow very slowly before restarting it. ##### Guillaume Stayed 4 nights in Sep 2025 ### 2/10 Terrible #### Liana Jul 14, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel is in an old, dirty building that is under construction. The rating on Hotels.com is above 8 pts but the hotel is a 3 star. The entire two floors smell terrible and the rooms are old, dirty with thin walls. You can hear everything from adjacent rooms. I originally booked one 4 person room at Relais Marco Polo. Later requested a second room. They bumped me down to Hotel Marco Polo with 2 rooms without informing me. When I arrived I was disgusted with the smell and the dirtiness of the place. I requested to get back my original room, which only one was available. When I went into the room, there were ants crawling everywhere and hair all over the floor. I asked them to clean the room which they did. I was asked to pay additional $120 for the second room, on top of $900 plus city tax. The hotel was not with over $1000 for 2 Nights. I was very disappointed. We avoided sending time on the property because it was so terrible and went to the room only to sleep. The experience ruined my stay in Rome. ![](https://a.travel-assets.com/ugc/hotel-reviews/a7bba431-0880-4c94-a1f3-3f54a6d45aea-1752501055651.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4275e5f7-de1a-4267-b448-d7ed10137ca4-1752501306892.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/452609e3-da76-43a5-bfef-80818f6faea3-1752501383154.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ffe20397-9bb8-48a9-b187-3e9008367958-1752501333830.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Liana Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Verified traveller Jul 16, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service I would prefer this review not to go public because the inconvenience may not have been the property’s fault. I stayed 2 nights in Relais Marco Polo, Rome, near Termini from 1-3 July25\. On the first morning, 2 July, there was a black out. This continued all day and the electricity was not restored until some time during the night. I visited reception where I was told that the whole street was impacted. The latter was not correct as the restaurants downstairs were operating and my friend was staying at the Yes Hotel up the road and they had electricity. The hotel did not contact me or apologise in any form. My room was on the fourth floor and this meant taking the stairs, which were pitch black with no attempt made to put in any temporary lighting. It was very dangerous. Unable to charge my phone I had no torch. Fortunately the electricity came back on during the night and I was able to use the lift with my heavy bag when I checked out the next morning. No provision had been offered for this. As well as zero information or consideration on the impacted day it was a 36 degrees in Rome and AC was essential so I had to go elsewhere. I would like the property to refund my costs. As indicated in my review the other aspects of the hotel were fine. ##### Verified traveller Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Cesare Dec 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Stanza ampia e funzionale. 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