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Holiday Inn Express Rochester - University Area, an IHG Hotel – Avis

2.5 out of 5
Holiday Inn Express Rochester - University Area, an IHG Hotel
717 E Henrietta Rd, Rochester, NY

Avis

7,8

Bien

Note de 10 – Excellent, d’après 403 avis sur 1002." "
Note de 8 – Bien, d’après 287 avis sur 1002." "
Note de 6 – Acceptable, d’après 167 avis sur 1002." "
Note de 4 – Médiocre, d’après 69 avis sur 1002." "
Note de 2 – Terrible, d’après 76 avis sur 1002." "

8,2/10

Propreté

8,4/10

Service et personnel

7,8/10

Commodités

7,8/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 – Médiocre

Jean-Simon

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Cons: Old dirty rooms. No maid came during our 2 nights stay. Dirty carpets Stained bedsheets Limited towels Breakfast not properly refilled. Several options missing. Limited seating area for breakfast. Dirty. Very small pool. Pros: Marcelo’s the best at front desk. Always smiling and helpful!

8/10 – Bien

Philippe

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Brand new room with new mattresses. Renovated common areas. Good breakfast with plenty of options Nice staff Noisy patrons. Hotel is properly soundproof but the people were still noisy even during the night.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Felicia

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 – Bien

Georges

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great, bed was comfortable and clean. The room was very nicely renovated. The only thing I would improve on is that the doors are not sound proof. You could hear everything going one outside the door.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Marie

Points forts : Service et personnel, état et installations de l’hébergement
Clean room and facilities.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Bawi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I think Lift needs to a better functioning. It takes time
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Thangarajah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024

8/10 – Bien

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
NA
Séjour de 6 nuits en mai 2024

2/10 – Terrible

James

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dirty, old, noisy. Rude desk help. Expedia said I’d have a bathtub but I don’t. They are refusing to help.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

FAITHLYN, Rosedale

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Joyce, our concierge was very friendly, pleasant & informative.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and comfortable room. Quiet area. People working the desk were very nice.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Tina

Points forts : Propreté, commodités et état et installations de l’hébergement.
Clean
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Tatyanna

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked how clean and comfortable the property was however I did have check in issues but that was resolved after awhile they did allow me an extra hour before check out and breakfast was very good everything was clean and very kept together to prevent the spreading of germs
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Justin, Clay

Voyage en famille
Someone on our floor was smoking and burning a candle of some sort to mask or to hide the smell and I received a notice under my door about a $250.00 fee. The smell was unbearable at times. I made the front desk aware upon checkout.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Natalia

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Jennifer, Syracuse

Points forts : Commodités
I booked at holiday in - however I received a call that they had an issue with rooms and asked if i would accept a room at Home 2suites. I did as i had just arrived in the city and needed a place to stay. I was disappointed that I did not get the same room set up- I deliberately requested 2 beds as opposed to a bed and a pull out. Otherwise- the room at the new location was clean and the staff was wonderful
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Amy

Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Loan

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Granted that we arrived amid a storm, there was no parking space because of all utility trucks in the park lot. So, I just parked near the lobby. It was about passing midnight when we arrived, tired and just wanted to get to the room so we could just crashed. The front desk then asked if I received an email from them regarding about moving to another hotel. The answer was "No". The front desk staff then grabbed the phone disappeared, reappear, and then disappeared again. After awhile, the front desk person reappeared, apologized, and informed me that they had a leak on the 4th floor, and had the evacuate the whole floor. Then, she informed me that the room I requested with 2 queen beds wasn't available, there was only 1 room left with a king bed. The keys were handed to us and we proceeded to the 5th floor. We tried to open the room with the provided keys without success and then we were shock when someone from the inside opened the door and asked us if we needed help. Thank goodness that the person in the room was not angry and was not hostile. We apologized and told her happened and quickly left. We went downstairs and the front desk person said she didn't even know that room was occupied. Now, she gave us the keys the 4th floor that she said earlier that the whole floor was evacuated due to some leak. We were tired and didn't feel like giving sh*t to people. The whole thing was very unprofessional. I did wonder if we weren't wanted there.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jay

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall friendly atmosphere and the rooms are updated
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Rosa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very clean with friendly staff. I had a good night sleep because it had a comfortable bed. Totally recommend.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Sarah

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
I was a little disappointed when I asked for an extra blanket and he had to see if any were available first then said he would send one up and no one ever showed up. They said the pool would be open upon our 2nd day arrival and unfortunately the key would not open the pool door. The hotel was very conveniently located and the day staff was extremely nice and helpful.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Matthew

Points forts : Propreté, service et personnel
Toilet handle was broken inside the tank. Also handle to sink was wobbly. The breakfast for the morning was delicious
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Catherine

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is ok with restaurant nearby but the room was not clean with dust all behind the door . The lid of TV remote control was missing. And the barrier in the sink in washroom was missing . The facility is so-so. The air condition was quite loud and couldn’t really turn lower. The breakfast was quite ok although the variety was not much than the other holiday Inn I lived before.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Zahara

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Not much parking and beds were a little hard but all in all this place is nice and amazing
Séjour de 1 nuit en mars 2024

10/10 – Excellent

LynnMarie

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Angele

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, was able to get a late checkout, no knocks on the door in the morning, we were able to sleep in!
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Henry

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Chiupei

Voyage en famille
Points faibles : Propreté
Microwave is very disgusting. And Moldy
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Jill

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk man was great, cleaning staff was friendly all around the employees here make it great!
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Shari

.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Clavel

Voyage en famille avec de jeunes enfants
Staff helpful and friendly. Location is great. Pool facilities need too be upgraded
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Tiffany

Voyage de couple
Points forts : Propreté, commodités
Nice and clean comfortable beds great employees overall just a great place
Séjour de 1 nuit en février 2024

2/10 – Terrible

Michael Andrew

Séjour de 1 nuit en février 2024

10/10 – Excellent

Rachel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

8/10 – Bien

Matthew

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was close to RIT - we were there for a campus tour. No issues, thx.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Jackalyn

Hfifvv FCC kid FYI l I’m v try ok
Séjour de 1 nuit en février 2024

8/10 – Bien

Michele

Clean
Séjour de 2 nuits en février 2024

8/10 – Bien

Linda

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was very cold in the hotel, the swimming area was freezing.. Everything else was great. Staff was very nice. A little bummed the pancake machine wasn’t working.. Very nice hotel.
Séjour de 1 nuit en février 2024

10/10 – Excellent

peter

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Séjour de 2 nuits en février 2024

10/10 – Excellent

Aqsa

Points forts : Propreté
Séjour de 1 nuit en février 2024

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Katherine

Voyage en famille avec de jeunes enfants
I recently stayed at the Holiday Inn and found it to be an average experience overall. The cleanliness of the hotel was decent, but nothing exceptional. While the customer service was adequate, it didn't go above and beyond expectations. One highlight of the hotel's location is its proximity to a good Italian restaurant and a Costco with gas stations, which was convenient for dining and fueling up. Additionally, the short drive to the Strong Museum was a plus for those interested in exploring local attractions. The hotel is situated in a quiet and safe area, providing a sense of security during the stay. However, the pool was average at best, and the dated decor throughout the hotel left much to be desired. The carpet, floors, and elevator spaces could use more attention to detail, as surfaces appeared to need better wiping down. In conclusion, while the Holiday Inn offers a decent stay with some convenient amenities nearby and the assurance of being in a quiet and safe area, it falls short in terms of cleanliness and attention to detail in its upkeep.
Séjour de 2 nuits en février 2024

10/10 – Excellent

TERANGELIE, San Lorenzo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy bueno
Séjour de 6 nuits en février 2024

6/10 – Acceptable

Wendy

Séjour de 2 nuits en février 2024

4/10 – Médiocre

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Points forts : État et installations de l’hébergement
Points faibles : Propreté
Housekeeping issues
Upon arrival after check in time our room was not ready with the reason being given in needed to be cleaned still. We were informed that it would be a 15-20 minute wait. Nothing offered for the inconvenience but hotels.com customer service was amazing and gave extra rewards for the inconvenience. Sadly even with the wait the room was still dirty. There was food on the floor and the sheets were stained. It's unfortunately as it was a fairly nice looking room.
Séjour de 1 nuit en février 2024

8/10 – Bien

Maureen

Séjour de 2 nuits en janvier 2024

10/10 – Excellent

John

Séjour de 1 nuit en janvier 2024

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Conveniently located to UR Hospital and dining options. Clean, quiet and comfortable

10/10 – Excellent

Leslie

Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024