Piscine intérieure, chaises longues

Hilton Garden Inn Roanoke Rapids – Avis

3 out of 5
Hilton Garden Inn Roanoke Rapids
111 Carolina Crossroads Pkwy, Roanoke Rapids, NC

Avis

7,4

Bien

Note de 10 – Excellent, d’après 390 avis sur 1006." "
Note de 8 – Bien, d’après 241 avis sur 1006." "
Note de 6 – Acceptable, d’après 153 avis sur 1006." "
Note de 4 – Médiocre, d’après 123 avis sur 1006." "
Note de 2 – Terrible, d’après 99 avis sur 1006." "

7,6/10

Propreté

8,4/10

Service et personnel

7,4/10

Commodités

7,4/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

2/10 – Terrible

Michel

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
propreté et désuetude des meubles, on ira plus à cet endroit qu'on adorait avant
Séjour de 1 nuit en janvier 2022

4/10 – Médiocre

Benoit

Séjour de 1 nuit en janvier 2020

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
allez ailleurs
chambre veille et salle de bain à refaire, forte odeur de tapis humide dans les corridor. mur de piscine sale... déjeuner correct sans plus. prix élevé pour l état en general. Le lobby est beau et propre.
Séjour de 1 nuit en janvier 2020

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Facile d’accès, mais l’éclairage autour est déficient. Chambre propre bon lit linge.
Séjour de 1 nuit en octobre 2019
Lauren a répondu le 29 oct. 2019
Thank you for staying with us at Hilton Garden Inn, Roanoke Rapids! We enjoyed having you and look forward to welcoming you back. Safe Travels!

2/10 – Terrible

John

Expedia booked the wrong date & after several phone conversations with different departments I finally had to give up I expected you to offer me another date to use the room payment BUT NO so forget me please I never want to hear from you again
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 24 mai 2024
John, it is regrettable that your experience was impacted by a reservation issue. It is clear that this was a frustrating situation for you. Your feedback is important, and it will be reviewed with our team. Thank you for sharing your thoughts with us.

8/10 – Bien

Barbara

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient location off the highway.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 22 mai 2024
Barbara, thank you for your kind feedback. Hilton Garden Inn Roanoke Rapids is indeed conveniently located, and the team is pleased to hear you found it advantageous. We hope to welcome you back soon for another stay.

8/10 – Bien

Bobby

Voyage en famille, Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
the building was very clean
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 16 mai 2024
Bobby, thank you for your positive feedback about Hilton Garden Inn Roanoke Rapids. Keeping our property clean is a priority, and we're glad you noticed. We look forward to welcoming you back soon!

10/10 – Excellent

Christina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 17 mai 2024
Christina, thank you for your excellent rating. The team at Hilton Garden Inn Roanoke Rapids is thrilled you had an enjoyable stay. We're looking forward to welcoming you back!

10/10 – Excellent

Tamiko

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Balcony, room and being close to hwy.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 13 mai 2024
Tamiko, it's great to hear that you appreciated the Hilton Garden Inn Roanoke Rapids' convenient location and balcony views. We're pleased this made your stay more enjoyable. We hope to see you again soon in the future.

10/10 – Excellent

Alexander, Pittsburgh

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 13 mai 2024
Alexander, it's wonderful to receive a high rating from you for the Hilton Garden Inn Roanoke Rapids! We want to express our genuine thanks for your patronage and look forward to providing more excellent service in the future. Safe travels until we meet again!

8/10 – Bien

John

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The gym had no AC and the water fountain was not cold. I was also told that I had to leave a $20.00 deposit just in case I purchased something in the room. I guess I have to check my charge card to see if I was credited my $20.00 back.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 12 mai 2024
John, thank you for your feedback. At Hilton Garden Inn Roanoke Rapids, we are always striving for improvement. We're sorry to hear you found the gym temperatures and drinking water less enjoyable. Rest assured, our maintenance team will look into it.As for the deposit, it's a standard policy, meant to streamline any in-room purchases. Please verify with your bank that the sum was returned properly. If there are any discrepancies, kindly get in touch with us directly. Thank you for staying with us and we hope to make your next visit even better.

4/10 – Médiocre

Jelani

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : Commodités
The staff was friendly, but everything was down and out of service. Rooms could definitely use an upgrade. They charge twice as much as everyone else for nothing. Entryway dirty. I will say this: the restaurant is good when they are not out of everything
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 11 mai 2024
Jelani, we appreciate your feedback. It's great to hear that our team members were able to impress you with their friendly demeanor. We understand your concerns about certain amenities being unavailable during your stay and the need for potential tune-ups in our rooms. We also note your points regarding the perceived value for money and cleanliness issues at the entrance. Our onsite restaurant being high on your list is encouraging and we will certainly work to ensure it is consistently stocked with all items. We hope to have another opportunity to deliver a more seamless experience to you.

8/10 – Bien

KaNiece

Voyage en famille avec de jeunes enfants, Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
The bathroom was not clean.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 6 mai 2024
Thanks for the great rating, KaNiece!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hilton Garden Inn Roanoke Rapids soon, we'd love to have you back!

10/10 – Excellent

Christopher

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
fantastic stuff easy process for Clean hotel
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 2 mai 2024
Christopher, thank you for your positive remarks. We're thrilled to hear that you found Hilton Garden Inn Roanoke Rapids to be clean and the process straightforward. Looking forward to welcoming you back again.

8/10 – Bien

Mary

Points forts : Service et personnel, état et installations de l’hébergement
Parking
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 29 avr. 2024
Mary, we appreciate your feedback. It's wonderful to know that you found the Hilton Garden Inn Roanoke Rapids suitable for your needs. Feedback regarding our parking is always helpful as we strive to improve our guest experience continuously. We look forward to serving you again in the future.

8/10 – Bien

Barbara

Voyage de couple
Overall good, looks to be in midst of a renovation, some of the property is a bit worn. Room was nice.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 26 avr. 2024
Barbara, we appreciate your feedback regarding your recent stay at Hilton Garden Inn Roanoke Rapids. It's good to hear you enjoyed your room. We are indeed in the process of updating our premises to serve our guests better. The next time you visit us, we hope to surprise you with our refreshed look. Thank you for choosing us!

6/10 – Acceptable

Pedro

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The property is 15 years old and is being updated. We stayed there for 3 nights and unfortunately were not able to take advantage of the facilities due to the construction. I would have wished the hotel inform us of the fact that construction was underway and the pool and exercise room were no available for use. The hotel contacted me beforehand to remind us of the check-in policy but never mentioned the construction. On the plus side, Daisy, who is part of the staff, is a lovely person and made the stay bearable.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 24 avr. 2024
Pedro, it's regrettable to hear that your recent stay did not fully meet your expectations. We understand the importance of being informed about ongoing renovations and certainly take note of this feedback. We endeavor to offer accurate information for all our guests and your feedback is appreciated and will be considered moving forward. On a positive note, we're grateful that our team member Daisy was a highlight during your stay, making your experience more pleasant. Please consider giving us another opportunity in the future when our upgrades are complete. We believe you'll enjoy the refreshed amenities.

6/10 – Acceptable

Jonathon

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The stay in general was ok only thing was on the web site they had a jacuzzi in the room and we got there got the room and it had no jacuzzi in the room when i inquried about was told all Jacuzzis were taken out web site needs to be updated to let people know renovations are being done and there are no jacuzzis in any of the rooms rosey at check out took some money off which i found nice of her so hilton please address this matter and update the web site about the renovations and the rooms not having jacuzzis in them thx
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 23 avr. 2024
Jonathon, thank you for your feedback. It's regrettable that there was confusion about the available amenities. It's our priority to maintain accurate and updated information on our website. We appreciate your kind words about our team member, Rosey. We understand she was able to assist you at checkout. We take your comments seriously and are actively working on improving our communication to ensure guests are aware of any updates or changes. Thank you for bringing this to our attention.

10/10 – Excellent

Marc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 14 avr. 2024
Thanks for the amazing rating, Marc!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Roanoke Rapids!

2/10 – Terrible

Jenny

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Not much to say in terms of positives for this hotel. It was quiet? It is falsely advertised to have a working indoor pool. When I asked the staff why the pool was closed, they said “that’s been closed forever and we don’t understand why they haven’t taken it off the website.” It was literally the reason we booked that hotel for our young children. The rest of the hotel was also under construction. I have never seen a facility that is under construction, but there is plaster all over the entire hotel. Again, young children- this was not safe for them. Only had one working elevator for the whole hotel because the other was out of service. Then the cleanliness of the rooms- there were hairs all over the coverlet of our beds. I must say, the staff was very much willing to give us extra linens to replace them however. My husband also pulled a half used toilet paper roll out of the bathroom- GROSS. Overall, would NEVER come back. We paid more for this hotel because of its amenities and location. It was frustrating we could have paid less to stay down the street and have a much better experience. That’s what I would suggest for others to do as well.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 9 avr. 2024
Jenny, we sincerely regret to hear your stay was not up to the expectations. It's disheartening to learn about the miscommunication around our pool availability, and we want to assure you this issue is being addressed.We're also sorry to hear about the ongoing renovations during your visit. We aim to make this as non-intrusive as possible and provide clear communication to our guests about such occurrences. It seems we fell short of that goal this time.Hearing about any cleanliness concerns is distressing as it's one of our top priorities. We're grateful our team members were able to assist with additional linens promptly though.Your feedback has been noted and will be relayed to the necessary teams to ensure improvements. We hope for an opportunity to enhance your impression of our accommodations in the future.

8/10 – Bien

Mary

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 3 avr. 2024
Mary, thank you for choosing the Hilton Garden Inn Roanoke Rapids and for your high rating. We hope we managed to make your stay comfortable and enjoyable. We would love to welcome you back for another great experience.

4/10 – Médiocre

Rebecca

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The room was made up very sloppy and didn’t have enough bath towels or wash clothes for 4 people. Found hair on one of the towels.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 2 avr. 2024
Rebecca, we regret to hear that your expectations weren't met regarding room preparation and provided amenities. Your feedback about the cleanliness and quantity of towels is noted and crucial in our continuous push for improvement. Be assured that we value your input and will be addressing these to our team members for necessary changes. We hope you'll consider us again, providing us an opportunity to serve you better in the future.

2/10 – Terrible

Andrea

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
This property is under construction. Had a hard time finding ice. The ice room is locked but my key doesn’t open it. Went to other floors they are completely under renovation. The pool isn’t there yet. The restaurant was a few tables in the lobby, yet $75 for 2 kids and 1 adult. You have to pay extra for everything. Rust in the tub. When checking in the guy said his script so fast I didn’t register anything he was saying. This will be a nice hotel some day but not yet.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 20 mars 2024
Andrea, we regret to hear about the inconveniences you experienced while staying with us. It seems that our ongoing renovation efforts and certain facilities not being available were upsetting. Our goal is to enhance the guest experience, and we're sorry this resulted in discomfort for you. It is unfortunate to hear you had difficulty getting ice and were surprised by the costs associated with dining. We appreciate your feedback regarding the check-in process and the issues you found in your room. Rest assured our dedicated team will apply this input to aim for better clarity in communication and improved attention to room cleanliness. We hope you'll give us another chance to showcase our enhancements once the renovations are complete.

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 18 mars 2024
Thanks for the outstanding rating, Joseph!We're delighted your time at Hilton Garden Inn Roanoke Rapids was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 – Médiocre

Stephen, Bowie

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
They were fixing the roof so it was loud and the pool and the fitness center were closed but they didn't tell us. They did not offer a discount because of this. They also never replaced towels each day or the took out our trash or refilled toilet paper or coffee pods.
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 12 mars 2024
Stephen, we regret that your experience didn't meet your expectations. We're sorry there was unexpected noise and that certain amenities weren't available during your stay. We also understand the importance of room replenishments for our guests, and we'll look into the matter to ensure a smoother experience in the future. Thank you for sharing your feedback, it's instrumental in improving our services.

10/10 – Excellent

Michael

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice place. Spacious room. Staff incredibly friendly. Pet friendly. Easy access to I-95.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 12 mars 2024
Michael, we're delighted to hear that you had a positive experience at Hilton Garden Inn Roanoke Rapids. It's great to know you appreciated our spacious rooms, welcoming team members, and convenient location. We do love our furry guests as well! We hope to have the pleasure of hosting you again soon.

2/10 – Terrible

emily

Voyage de couple
Dinner was delicious. Hotel is a construction site. Roof, rooms, old furniture laying around outside.No water ffrom 12 to 3, which basically makes the hotel In habitable. Expedia owes me . Shame on you for advertising this hotel. It should be shutdown for construction. Just greedy to keep it open.Shame on Hilton!
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 28 mars 2024
Emily, we regret to hear that your stay was not up to your expectations. It's reassuring to know you enjoyed the dinner. However, we understand there were inconveniences due to the ongoing improvement work. Rest assured, such periods of no water services are planned carefully to minimize disruptions. We are looking forward to welcoming you back once the renovations are complete for a more comfortable experience.

2/10 – Terrible

Maria

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Roanoke Rapids nightmare
The website indicated they offer roll away beds. We were traveling with 2 of our teenage grandchildren, a boy and a girl. Our room had 2 queen beds so we needed an additional bed, which I requested when making the reservation. When I asked about it, the front desk person said they didn’t have any, nor did they offer them. Clearly, this contradicted what their website indicated. The smoke/fire alarms went off at 3 AM, so we had to evacuate the building, then sent back in once FD arrived and cleared the hotel. No compensation ever offered for this inconvenience. Breakfast is not included at this hotel and is the same as other hotels we have been to that include breakfast. No special restaurant, just an area in the lobby with tables, and a buffet with breakfast items. They will make eggs to order at additional charges. They are currently under renovation and the rooms on floors not yet renovated are dirty, and in disrepair, for example, we couldn’t even close the drapes fully since they were torn from the hooks. Please avoid this hotel when traveling through Roanoke Rapids, North Caroline. There are many other hotels in the area that would be better options.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 28 févr. 2024
Maria, it's disheartening to hear that your stay didn't meet your expectations. We take note of your comment about the roll away beds and acknowledge that this created quite a bit of inconvenience. As for the false alarm in the middle of the night, we apologize for the disturbance.We'd like to point out that our breakfast offerings are designed to cater to diverse preferences, hence the additional charge for made-to-order meals. However, we'll consider your feedback to improve this aspect.While we make upgrades to our property, we assure you that the comfort and satisfaction of guests remain our priority. Issues relating to cleanliness and the maintenance of room amenities are something we are particularly concerned about.Your feedback is essential to us as we aim to enhance the overall guest experience. We hope to have the opportunity to welcome you back under improved circumstances.

2/10 – Terrible

Stephen

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Do not stay here. Unsafe. Hilton failing!!!
Extremely poor service. Rude, staff acted bothered. An elevator broken with hand written do not use. 1 elevator to use but was only used by staff moving furniture. We’re told by staff we cannot use elevator cause they need it. making my family to take bags by hand down up 3 floors. THIS IS A FIRE HAZZARD!! Ice machines did not work. Filthy. Hilton needs to reject this hotel as it has tarnished the Hilton name for my family permanently. These are just some of the issues.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 22 févr. 2024
We appreciate the feedback, Stephen.It's unfortunate you had such challenges during your time with us. We regret the inconvenience you experienced with the elevators. Currently, only one elevator is operational until we receive the necessary parts for repairs. The out-of-service status is clearly indicated in ink.We look forward to sharing a more positive experience with you soon.

10/10 – Excellent

Tratesha

Séjour de 1 nuit en février 2024
Customer Service a répondu le 22 mars 2024
Thank you for the wonderful rating, Tratesha!It's fantastic you enjoyed your time at Hilton Garden Inn Roanoke Rapids so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 – Bien

Keith

Points forts : Propreté
Séjour de 1 nuit en février 2024
Customer Service a répondu le 13 févr. 2024
Keith, thank you for choosing Hilton Garden Inn Roanoke Rapids during your recent travels. It's a joy to know that your stay with us was satisfactory. We strive to provide all our guests with a memorable experience and your positive rating suggests we're heading in the right direction. Visit us again soon, we'd love the chance to make your next stay even more enjoyable.

6/10 – Acceptable

Darlene

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
Disappointed!
The first room we were given reeked of Dogs!! There was also dog feces on the carpet on the hallway. The room looked clean but did not smell clean. The odor took my breath away! So, the 2nd room given was a little better but one could still detect the odor of a dog. I really wish (as do others) that Hilton would not allow guests to bring their animals to the rooms, Or at least section off a few rooms specifically for those guests that have animals. I was very unhappy with my stay because of the smell. Very offensive! I’m an Honors member but not a happy one at this point. Thinking seriously about going with another chain.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 31 janv. 2024
Darlene, it's disheartening to hear about your less-than-satisfactory experience as we intend to provide guests with a comfortable stay. We apologize for any unpleasant odors you encountered during your stay. We understand your concerns about the pet-friendly policy and appreciate your suggestion for specific rooms for guests with pets. Your feedback as an Honors member is invaluable to us and we assure you it will be taken into consideration. Please contact us directly if you wish to discuss further so we can aim to restore your confidence in our service. We hope for the opportunity to better serve you in the future.

10/10 – Excellent

Brent

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Glad to see you're making upgrades to the property.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 29 janv. 2024
Brent, it's wonderful to hear that you recognized the progressive enhancements being made at Hilton Garden Inn Roanoke Rapids. We're committed to evolving and improving our property for valued guests like you. We hope to welcome you back again soon, perhaps the next time you visit, you'll be able to enjoy even more improvements.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No hot water
No hot water. Had to leave room and wait hours before the hot water was repaired. Outdated rooms for a newer/renovated room. Lobby is beautiful but the rooms are stuck in a time warp.
Séjour de 2 nuits en janvier 2024
Customer Service a répondu le 22 janv. 2024
We deeply regret the difficulties you had with the water temperature and waiting time. Also, we understand that the decor of the rooms was not to your liking. Our intention always is to provide a comfortable and welcoming space for all our guests. Please know your feedback is helpful and we'll look to improve these aspects.

2/10 – Terrible

Anne

Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 22 janv. 2024
We appreciate the feedback, Anne.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 – Acceptable

Margaret

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Service et personnel
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 21 janv. 2024
We appreciate the feedback, Margaret.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 – Bien

Ronda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 19 janv. 2024
Thank you for the 4/5 rating, Ronda!We are excited to see that you had an enjoyable experience at Hilton Garden Inn Roanoke Rapids. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 – Acceptable

Mary

Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 5 févr. 2024
We appreciate the feedback, Mary.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 – Terrible

Timothy

Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 5 févr. 2024
Timothy, we noticed you left a rating with no additional feedback. We're genuinely interested in understanding where we fell short so we can ensure a better stay in the future. We invite you to provide more details if you have the time and are comfortable doing so. Your feedback is critically important to our continual efforts to improve.

2/10 – Terrible

JOHN, MANASSAS

Voyage en famille
Points forts : Propreté, commodités
Points faibles : Service et personnel, état et installations de l’hébergement
Upon arrival and picking up keys for a Jr. King Suite, we went to our room and noted significant water on the floor of the bathroom. I returned to the front desk to report issue and asked to be re-assigned to another room. Front Desk person took immediate offense to my request, insinuated we caused the issue, then said she had to "downgrade" our room to a regular King room since we booked through a third party. I replied that I had heard up bumping up customers when there is an issue but never downgrading them without some consideration. Reported the issue to the Hotel Manager in the morning, and once again was treated somewhat rudely, and reminded she couldn't do anything since we booked 3rd party. Have stayed here 6-8 times over the past 18 months due to recurring business in the area and normally things go well. Guess we'll re-think our options moving forward. Staff does not seem well trained in client service when things go off-schedule. Construction/remodeling going on in hotel and property is not currently in "prime condition". Worked partial refund thru third party, but things really did not have to be that hard.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 19 janv. 2024
John, it's regrettable to hear about your disappointing experience with our team members during your recent stay, especially considering your frequent visits. We apologize for the challenges faced with your room assignment. Our intent is always to provide comfortable accommodations. Similarly, any perceived lack of customer service during times of unscheduled situations is not in line with our usual standards.Regarding the renovation you mentioned, we're striving to enhance the overall experience in response to valuable feedback like yours. We sincerely hope you consider giving us another opportunity to provide the kind of service you've come to expect from us.

10/10 – Excellent

Evette

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay here
The stay was pleasant. The people were very nice. The hotel is a bit under construction but the over appearance of the hotel is great.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 16 janv. 2024
Evette, thank you for sharing your positive experience at Hilton Garden Inn Roanoke Rapids. Our team members are thrilled to hear you found them to be nice and that you enjoyed your stay. We're currently making some improvements and are excited to share the final results with you during your next visit. We appreciate your understanding during this process. Until then, safe travels!

10/10 – Excellent

Shorty

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s was nice
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 16 janv. 2024
Thank you for the 5/5 rating, Shorty!It's excellent you enjoyed your time at Hilton Garden Inn Roanoke Rapids so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 – Terrible

Wayne

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This was the dirtiest place I have ever stayed in. The bathroom was so bad my wife was reluctant to even go in it. We couldn't get out of there fast enough.
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 13 janv. 2024
Wayne, it's disappointing to hear that your stay did not meet expectations. Cleanliness is a paramount importance to us, and it's regrettable that you found issues with your accommodations. Please know improvements are already under way to ensure a better experience for all future guests. We hope for another chance to make a better impression in the future.

4/10 – Médiocre

Dorothy

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 13 janv. 2024
Dorothy, it's unfortunate to see that you've rated your stay less satisfactorily. Without additional details, it's a challenge for us to address your concerns directly. Please don't hesitate to share any specific feedback you may have as this will help us improve our services for future guests. Thank you.

10/10 – Excellent

Shorty

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Yep
Séjour de 1 nuit en décembre 2023
Customer Service a répondu le 13 janv. 2024
Shorty, we're thrilled to hear you had a positive experience at Hilton Garden Inn Roanoke Rapids! We look forward to welcoming you back next time.

2/10 – Terrible

Rozy, Edison

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
They are cheater and charge you more than they tells you 😡
Séjour de 1 nuit en décembre 2023
Customer Service a répondu le 13 janv. 2024
Rozy, it's regrettable to hear of your dissatisfaction regarding the pricing matter. Transparency in billing is incredibly important to us, and we would want to look into this matter further. If you could directly reach out to us to provide more details, it would be appreciated so we can assist you better. Thanks.

10/10 – Excellent

rita

Séjour de 1 nuit en janvier 2024
Customer Service a répondu le 13 janv. 2024
Thanks for the perfect rating, Rita!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Roanoke Rapids.

10/10 – Excellent

Darlene

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A good stay
Good, clean, comfortable room. Breakfast was good but the food and the coffee could have been hotter.
Séjour de 1 nuit en décembre 2023
Customer Service a répondu le 3 janv. 2024
Darlene, it's wonderful to know you found your room at Hilton Garden Inn Roanoke Rapids to be clean and comfortable. We're pleased you enjoyed your breakfast, though we understand you felt the temperature of the food and coffee could have needed some improvement. We appreciate your feedback and will share this with our culinary team for review. We hope to have the pleasure of your stay once more.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
It was fine for a one night stay over. It is very conveniently located off 95. Bathroom setup not good. TV remote didn’t (no guide)
Séjour de 1 nuit en décembre 2023
Customer Service a répondu le 1 janv. 2024
We appreciate you taking the time to share your experience. It's great to hear that our location served you well during your stay. We regret any inconveniences you may have experienced with the bathroom arrangements and the TV remote. We'll ensure your feedback reaches our team for review, as we're always striving for improvement. Thank you for choosing our hotel and we hope to better serve you in the future.

4/10 – Médiocre

Arthur

Points faibles : Propreté, état et installations de l’hébergement
Very messy.
Stains on the rugs, trash in the parking lot (including a bottle of pee and a used diaper) strong smells in the building. Expensive breakfast buffet. A bit too gross for my liking.
Séjour de 1 nuit en décembre 2023
Customer Service a répondu le 31 déc. 2023
Arthur, thank you for bringing your concerns to our attention. It's unfortunate to hear about your dissatisfaction regarding the cleanliness around the vicinity and the scent within the building. Rest assured, our dedicated team members are continuously striving to maintain a welcoming atmosphere for our guests. Regarding the breakfast price, we assure you that it's set considering the wide variety of quality options offered. We hope to inspire a more pleasing stay in the future.