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Fairfield Inn & Suites by Marriott Roanoke Hollins/I-81 – Avis

2.5 out of 5
Fairfield Inn & Suites by Marriott Roanoke Hollins/I-81
7944 Plantation Rd, Roanoke, VA

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 205 avis sur 333." "
Note de 8 – Bien, d’après 87 avis sur 333." "
Note de 6 – Acceptable, d’après 20 avis sur 333." "
Note de 4 – Médiocre, d’après 13 avis sur 333." "
Note de 2 – Terrible, d’après 8 avis sur 333." "

9,0/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

mario

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2018
rr a répondu le 18 déc. 2018
Thank you, Mario! We hope to see you again soon!

10/10 – Excellent

mario

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mars 2018
Rebecca R a répondu le 16 juin 2018
Thank you Mario for the five star rating! Safe travels!

6/10 – Acceptable

Voyageur vérifié

Séjour de 1 nuit en mai 2018
Rebecca R a répondu le 20 mai 2018
Thank you! Safe travels!

10/10 – Excellent

William

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

William

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place to stay.
Séjour de 1 nuit en avril 2024
Tara a répondu le 2 mai 2024
Thank you for the 5 out of 5 review, William! We appreciate you and hope to see you again.

10/10 – Excellent

shinette

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Tara a répondu le 10 avr. 2024
Thank you for the 5 star review, shinette! We are so glad your travels brought you our way, and we hope to see you again!

8/10 – Bien

Katie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was clean, the beds were comfortable, and the rooms were quiet. The breakfast was ok but didn't start until 7:30. The area felt safe.
Séjour de 2 nuits en mars 2024
Tara a répondu le 18 mars 2024
Thank you for your feedback, Katie. Our breakfast starts at 7:00 am on the weekends, so I am surprised to see you mention 7:30 am. I will be sure to research and see what happened. I appreciate you choosing us and hope to see you again.

10/10 – Excellent

Ann

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked that is is dog friendly. Didn’t like the extra charge for the dog.
Séjour de 1 nuit en février 2024
Tara a répondu le 29 févr. 2024
Thank you for the 5 star review, Ann! We appreciate you and hope to see you and your fur-baby in the future.

10/10 – Excellent

Victor

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Tara a répondu le 1 févr. 2024
Thank you for the 10 out of 10 review! We appreciate you and hope to see you again.

8/10 – Bien

paula

Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024
Tara a répondu le 31 janv. 2024
Hi Paula. Thank you for taking time out of your day to provide feedback. We appreciate you and hope to see you again.

4/10 – Médiocre

Bennett

Points faibles : État et installations de l’hébergement
Dated
Séjour de 1 nuit en janvier 2024
Tara a répondu le 31 janv. 2024
Hi Bennett. I appreciate you taking time out of your day to provide a review of your stay. While the hotel was built in 2006, we did undergo a full renovation that was completed in 2023. I am sorry you feel the hotel is dated, but I do hope that the service met your standards.

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent visit
Excellent hotel, good service, breakfast was nice, clean, well maintained property. Very pleased with Fairfield Inn
Séjour de 1 nuit en janvier 2024
Tara a répondu le 8 janv. 2024
Thank you for the 10 out of 10 review, Jennifer! We are so glad you enjoyed your stay and hope to see you again.

10/10 – Excellent

Aerial

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean, quiet and safe!
This was the perfect hotel for a quick one night stay. The hotel itself was conveniently off the highway (yet in a quiet area). The parking lot was well lit with security cameras. The hotel and the rooms were very clean and made you feel safe. Hotel breakfast was yummy with lots of options, including fluffy eggs! Lastly I want to compliment the hotel for a standard checkout time of 12pm! So nice!
Séjour de 1 nuit en décembre 2023
Tara a répondu le 13 déc. 2023
Thanks for the 10 out of 10 review, Aerial! We are so glad you enjoyed your stay and hope to see you again.

10/10 – Excellent

Valerie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Tara a répondu le 13 déc. 2023
Thanks for the 10 out of 10 review, Valerie! We are glad you chose our location and hope to see you again.

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent with one suggestion, one complaint
Check in was great, Front desk great, hotel itself great, Housekeeping is great! I have one suggestions and one complaint. To have a better stay experience, the rooms could use just a little more "life" meaning put a picture or two on the walls. It just needs a little decor. The only complaint I would have is the breakfast. You REALLY NEED to expand your breakfast time especially on the weekends!! Not everyone wants to or has to get up super early so let the guests have until at least 10 or 1030. Closing breakfast at 9am is total bs
Séjour de 1 nuit en novembre 2023
Tara a répondu le 16 nov. 2023
Thank you for taking time out of your day to provide feedback regarding your stay. We appreciate you and hope to see you again!

10/10 – Excellent

Thomas

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Tara a répondu le 13 nov. 2023
Thank you for the 10 out of 10 review. We're so glad you enjoyed your stay and hope to see you again!

10/10 – Excellent

Marjorie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Tara a répondu le 13 nov. 2023
Thanks for the 5 out of 5 review, Marjorie! Please come back and see us.

10/10 – Excellent

Geoff

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay here and you will not be disappointed
Modern and very comfortable at a good price
Séjour de 1 nuit en octobre 2023
Tara a répondu le 31 oct. 2023
Thanks for the 10 out of 10 review, Geoff! We are happy to hear your stay was comfortable and hope your travels bring you back for another visit in the future.

10/10 – Excellent

Joanne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We arrived about 4 hours early and asked for early check-in. We had absolutely no issues checking in early. I really appreciated that!
Séjour de 1 nuit en octobre 2023
Tara a répondu le 30 oct. 2023
Thank you for the 5 out of 5 review, Joanne! We are always happy when we are able to accommodate early arrivals. Please come back and visit again.

8/10 – Bien

Zachary

Séjour de 1 nuit en octobre 2023
Tara a répondu le 23 oct. 2023
Thank you for taking time out of your day to let us know how we are doing, Zachary. We hope to see you again.

10/10 – Excellent

James

Staff was friendly in Place was very, very clean
Séjour de 1 nuit en octobre 2023
Tara a répondu le 20 oct. 2023
Thank you for the 5 out of 5 review, James! We appreciate your feedback and hope your travels bring you back our way!

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel
Poor Checkin
The computer system was down and checkin was delayed for more than 30 minutes. Front desk staff was rude.
Séjour de 1 nuit en octobre 2023
Tara a répondu le 17 oct. 2023
Thank you for your feedback, Anonymous. We are very sorry our system was down upon arrival and your wait. If you wish to speak with a manager directly, please feel free to reach out.

10/10 – Excellent

Robert

Séjour de 1 nuit en octobre 2023
Tara a répondu le 17 oct. 2023
Thanks for the 5 out of 5 review, Robert! We appreciate you and hope to see you again.

10/10 – Excellent

Erin

Séjour de 1 nuit en octobre 2023
Tara a répondu le 13 nov. 2023
Thank you for the 5 out of 5 review, Erin! We are glad you chose our location during your travels and hope to see you again.

10/10 – Excellent

Lyle

Séjour de 1 nuit en octobre 2023
Tara a répondu le 13 nov. 2023
Hi, Lyle! Thanks for the 5 out of 5 review. We are very appreciative of you and hope to see you again.

8/10 – Bien

Annlee

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our original room was given away because they had no record of my reservation-we were then given a handicap room where there was a tub instead of a walk-in shower. The beds were so high we thought they were for NFL linebackers
Séjour de 2 nuits en septembre 2023
Tara a répondu le 19 sept. 2023
Thank you for your feedback, Annlee! It is our goal to not only meet your needs but exceed them, and I am sorry we fell short. I hope you will consider giving us another chance in the future.

10/10 – Excellent

Amber-Leigh

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed our stay here. The check in and check out process was flawless. The breakfast was nice, and the staff was courteous. The room was fantastic, and the hotel was relatively quiet.
Séjour de 1 nuit en septembre 2023
Tara a répondu le 18 sept. 2023
Thank you for the 5 star review, Amber-Leigh! We are so glad you enjoyed your stay and hope your travels bring you back for another visit.

10/10 – Excellent

Yvonne

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Tara a répondu le 15 sept. 2023
Thanks for the 10 out of 10 rating, Yvonne! We appreciate you and hope to see you again!

10/10 – Excellent

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
W
Séjour de 1 nuit en août 2023
Tara a répondu le 25 août 2023
Thanks for the 10 out of 10 review, William! We hope your travels bring you back our way in the future. Safe travels!

10/10 – Excellent

James

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very welcoming. Complimentary breakfast was more than expected
Séjour de 1 nuit en août 2023
Tara a répondu le 24 août 2023
Thanks for the 10 out of 10 review, James! We appreciate you and hope to see you again!

10/10 – Excellent

Betsy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2023
Tara a répondu le 31 juill. 2023
Thanks for the 5 star review, Betsy! We appreciate you and hope to see you again!

6/10 – Acceptable

Elizabeth

Points forts : Propreté, service et personnel
Last minute need for a travel room
The room was spacious and clean. Mattress not so comfortable. Was discouraged by the towels, fraying around the edges. Drain in the tub was rusty, needing to be replaced. Staff and service workers were very helpful and cheerful.
Séjour de 1 nuit en juillet 2023
Tara a répondu le 28 juill. 2023
Elizabeth, thank you for taking the time to provide feedback during your stay. I have addressed the frayed towel with my team and am happy to share we will be resurfacing our tubs very soon. We hope you will come back and see us again in the future.

10/10 – Excellent

Erica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was clean and we enjoyed our stay.
Séjour de 1 nuit en juillet 2023
Tara a répondu le 27 juill. 2023
Thanks for the 5 star review, Erica! We are so glad you enjoyed your stay and hope to see you again.

10/10 – Excellent

Marion

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved the mattresses. Great breakfast!
Séjour de 1 nuit en juillet 2023
none a répondu le 15 juill. 2023
Hi Marion,Thank you for your feedback on yourstay, we truly appreciate it and hope to see you again soon.

10/10 – Excellent

Linda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel. Pet Friendly
The hotel is conveniently located off a major highway. The hotel is clean and the staff is professional and courteous. It is pet friendly and we were even given a cute pet gift bag at check in. Will definitely stay here again.
Séjour de 1 nuit en juillet 2023
Tara a répondu le 13 juill. 2023
Thanks for the 10 out of 10 review, Linda! We are so glad you chose our location during your travels, and we look forward to seeing you again in the future!

8/10 – Bien

Pamela

Séjour de 1 nuit en juillet 2023
Tara a répondu le 27 juill. 2023
Hi Pamela! Thank you for taking the time to complete a review. We hope your travels bring you back again.

8/10 – Bien

Matthew

Séjour de 1 nuit en juillet 2023
Tara a répondu le 27 juill. 2023
Thank you for taking time to review our hotel, Matthew. We appreciate you and hope to see you again.

10/10 – Excellent

Christy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice place!! The breakfast choices were varied and good, everything was clean. Beds were super comfortable and the bathroom was sparkling.
Séjour de 2 nuits en juin 2023
Tara a répondu le 5 juill. 2023
Thanks for the 10 out of 10 review, Christy! We're so glad you enjoyed your stay and appreciate all of your compliments. Please come back and see us again should your travels bring you this way.

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
it is under renovations so that was a small disappointment, but it should look great when done.
Séjour de 1 nuit en juin 2023
Tara a répondu le 30 juin 2023
Thanks for the 5 star review, David. We appreciate you showing us grace while under renovation. We're in the final stretch and hope your travels bring you back this way to see the finished product.

10/10 – Excellent

Debbie

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice property, close to 81.
Séjour de 1 nuit en juin 2023
Tara a répondu le 28 juin 2023
Thank you for the 5 star review, Debbie! We appreciate you choosing us and hope to see you again in the future.

8/10 – Bien

Keisha

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The Fairfield Inn in Roanoke was a great place to stay for a Hollins University graduation. It is minutes away from the school, grocery, Dunkin donuts and the convention center. Staff is helpful, knowledgeable, kind and has treats and snacks for check in! We were asked the reason for our visit and then presented with a little gift box shaped like a mortarboard filled with chocolate and when they saw the pup companion, they had a doggie bag for them. There were renovations happening while we stayed but did not see any work being done as it was the weekend. All in all, I would stay again.
Séjour de 1 nuit en mai 2023
Tara a répondu le 31 mai 2023
Thank you for the 4 star review, Keisha! We are pleased to know you had a great stay with us and hope to see you again in the future.

10/10 – Excellent

Patricia

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
Tara a répondu le 17 mai 2023
Thank you for the 10 out of 10 review, Patricia! We are so glad you enjoyed your stay and hope to see you again should your travels bring you back our way.

8/10 – Bien

Allan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2023
Tara a répondu le 24 avr. 2023
Hi Allan! Thank you for taking the time out to complete a survey. We are glad you chose us as your stopping point and hope to see you again in the future.

10/10 – Excellent

Denise

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best breakfast!
Another great stay at Fairfield. Room was clean and comfortable and breakfast is way better than other hotels! They had blueberry waffles and jalapeño cheddar souffle cups along with the normal breakfast items. They always have so many additional toppings that no one else has.
Séjour de 1 nuit en avril 2023
Tara a répondu le 15 avr. 2023
Thanks for the 10 out of 10 review, Denise! We're so glad your travels brought you back and that your stay was great. We look forward to your next visit!

10/10 – Excellent

Donna

Points forts : Propreté, service et personnel et commodités.
Séjour de 1 nuit en avril 2023
Tara a répondu le 24 avr. 2023
Thanks for the 5 star review, Donna! We appreciate you and hope your travels bring you back in the future.

10/10 – Excellent

Joseph

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My wife was impressed with the cleanliness of the room, and the hotel lobby was clean despite ongoing renovations. Also, we left early morning before breakfast, but the manager allowed my wife to toast a couple of bagels and take a couple of hard boiled eggs for an on the road breakfast.
Séjour de 1 nuit en mars 2023
Tara a répondu le 27 mars 2023
Thank you for the 10 star review, Joseph! We appreciate you choosing us and are so glad your stay was a pleasant one. Please come back and visit us again.

10/10 – Excellent

leo

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Asked for a room change because of a barking dog and got one right away. Great and frendly staff.
Séjour de 1 nuit en mars 2023
Tara a répondu le 22 mars 2023
Thank you for the 5 star review, leo! We appreciate you and hope to see you again.

2/10 – Terrible

Gary

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Izzy, the Breakfast person was very efficient and friendly.
Séjour de 1 nuit en mars 2023
Tara a répondu le 7 mars 2023
Hi Gary! Liz is a true asset. I would love the opportunity to speak with you in regards to your stay. Please feel free to reach out, I am at your service.

8/10 – Bien

Gene

Points forts : Service et personnel, confort de la chambre
Great price for a Fairfield. The property is undergoing renovation
Séjour de 1 nuit en février 2023
Tara a répondu le 14 févr. 2023
Hi Gene! Thanks for taking the time to provide a review. Please come back and see us again!

10/10 – Excellent

Manuel

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, great breakfast, clean comfortable beds and recent remodeling is ongoing. Looks good. Would recommend to friends and family !
Séjour de 2 nuits en février 2023
Tara a répondu le 10 févr. 2023
Hi Manuel! Thanks for the 5 out of 5 review. We hope to see you again in the near future!