Extérieur

Omni Richmond Hotel – Avis

4 out of 5
Omni Richmond Hotel
100 S 12th St, Richmond, VA

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 710 avis sur 1157." "
Note de 8 – Bien, d’après 239 avis sur 1157." "
Note de 6 – Acceptable, d’après 104 avis sur 1157." "
Note de 4 – Médiocre, d’après 48 avis sur 1157." "
Note de 2 – Terrible, d’après 56 avis sur 1157." "

9,0/10

Propreté

8,8/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Vanessa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk was amazing and the rooms were clean
Séjour de 2 nuits en mai 2024
Sheryl a répondu le 26 mai 2024
Hi Vanessa,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and will share your response with our Front Desk Team. Thank you again and hope to welcome you back next time.

8/10 – Bien

Kevon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was very good
Séjour de 4 nuits en mai 2024
Sheryl a répondu le 26 mai 2024
Hi Kevon,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and hope to see you soon!

6/10 – Acceptable

Anthony, Randolph

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Sheryl a répondu le 21 mai 2024
Hi Anthony, Thank you for your feedback, we appreciate you taking the time out to let us know about your stay and will share your response with the team. Regards

10/10 – Excellent

Kerry

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
While the hotel was beautiful and first class all the way, it was the staff that impressed me the most. So friendly and helpful, the Valets, the front desk people, the cleaning service, all brilliant
Séjour de 1 nuit en mai 2024
Shonte a répondu le 20 mai 2024
Thank you for your feedback. We appreciate your choice to stay with us.

10/10 – Excellent

Adriana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It had kept its character and charm.
Séjour de 1 nuit en mai 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 13 mai 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. :) Your comments are greatly valued. Looking forward to having you as a returning guest.

10/10 – Excellent

Michelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient to downtown Richmond, friendly staff!
Séjour de 1 nuit en mai 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 13 mai 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. Being perfectly centered in the heart of the city allows all of our guests to enjoy all festivities with ease. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

4/10 – Médiocre

Lauren

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
I checked out only moments after checking in. The first room they gave me had a bad smell, the air didn’t work, sheets were dirty, and the mirror in the bathroom was literally falling off the wall. They moved me to another room and it was just as bad. I got out of there and booked another hotel nearby.
Loyalty Ambassador/ Front Office Supervisor a répondu le 13 mai 2024
Hello Lauren. I am very sorry for your experience with us. We take pride in providing top tier service with exceptional rooms. It appears that we did not meet our expectations during your visit. I would love to invite you back to show this stay was an exception. Should you be ever so gracious, I am sure that your perception of the Omni Hotel Richmond would be gravely different. Looking forward to another opportunity to be of service.

10/10 – Excellent

Joseph, Alexandria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Omni was great convenient and clean.
Séjour de 1 nuit en mai 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 13 mai 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

8/10 – Bien

Bill

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great facilities, easy access, friendly staff. Three issues: periodic noises coming from the HVAC vent/facilities. Confusion about lack of housekeeping (including replenishing coffee) associated with tag on the door. Suggest you separate that from the tag for do not disturb. Extra payments disguise the price. WiFi should be built into the room price. Overnight parking and valet service is too expensive.
Séjour de 2 nuits en avril 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 13 mai 2024
Good Morning Bill. Thank you for taking time to complete a survey of your stay with us. Your feedback is greatly valued. Thank you for your comments. We look forward to having another opportunity to service your hospitality needs in the future!

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice!
Séjour de 1 nuit en mars 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 25 avr. 2024
Hello Thomas. We are delighted to see that you had such an incredible experience with us and we greatly value your feedback. Looking forward to having you as a returning guest.

8/10 – Bien

Cadee, Clovis

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It said walkable, there were a few restaurants but not many. Some homeless around I asked the desk if it was safe to walk alone, they seemed skeptical
Séjour de 3 nuits en avril 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 25 avr. 2024
Good Afternoon. Thank you for taking a moment to complete a survey of your stay. We hope to have another opportunity to serve you in the future.

10/10 – Excellent

Lamonte

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The parking was not easily accesible. Although used valet parking because of ADA persons. A bit pricey. Overall, great hotel.
Séjour de 2 nuits en avril 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 25 avr. 2024
Good Afternoon Lamonte. Thank you for taking a moment to share your feedback with us. Your comments assist our team to delivery a superior experience and your comments will be shared with our valet team. Hoping to have another opportunity to have you with us. :)

10/10 – Excellent

Diana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Shonte a répondu le 16 avr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Excellent

James, Hanover

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Shonte a répondu le 16 avr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Excellent

Shaunte

Excellent
Séjour de 1 nuit en avril 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 14 avr. 2024
Hello Shaunte. Thank you for taking time to complete a survey of your stay with us. We are delighted to see that you enjoyed your stay! Looking forward to seeing you again.

10/10 – Excellent

Renee

I had not been to Richmond in 25 years and wasn't sure where to stay. The last time I was in town, it wasn't all that safe, but I was extremely comfortable at the Omni. I walked the area, enjoyed wonderful food and was pleased at the friendliness of the staff! Thank you and I would stay here again if in Richmond!
Séjour de 1 nuit en avril 2024
Shonte a répondu le 16 avr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Excellent

Buster

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome 😎💯
Séjour de 1 nuit en avril 2024
James - Front Office Manager a répondu le 19 avr. 2024
Thank you for staying with us at the Omni Richmond Hotel. We appreciate your feedback and hope to welcome you back soon!

4/10 – Médiocre

Master

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Loyalty Ambassador/ Front Office Supervisor a répondu le 12 avr. 2024
Hello Master. Thank you for taking time to complete a survey of your stay with us. We take pride in providing top tier service and it does not seem that we met our mark during your visit. I would like to invite you back to show this stay was an exception. Please accept my most sincere apologies and we hope to have another opportunity to service your future hospitality needs.

8/10 – Bien

Daphne, Leesburg

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice - kind of basic for the price but no issues. Valet parking system was down - it would have been nice for them to tell me that when I deposited the car rather than after I spent five minutes going through the automated system for them to tell me they had no record of my vehicle and then waiting in line for 5 minutes to learn that system was not working
Séjour de 1 nuit en mars 2024
Loyalty Ambassador/Front Office Supervisor a répondu le 2 avr. 2024
HI Daphne! Thank you for taking time to complete a survey of your stay. Your feedback is instrumental in our teams success. I would like to apologize for our system challenges. Unfortunately, this was an unforeseen event. We hope that your inconvenience does not hinder you from returning as it would be our pleasure to assist your hospitality when returning to the area.

10/10 – Excellent

Jorge

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Loyalty Ambassador a répondu le 26 mars 2024
Good Afternoon Jorge! Thank you for taking time to complete a survey of your visit. I am delighted to see that you had a phenomenal experience! Looking forward to another opportunity to service your future hospitality needs.

10/10 – Excellent

Maya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel and great staff
Séjour de 2 nuits en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Kenya

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Only issue was the toiletries in our bathroom were empty. Like they weren’t changed out from the last guest.
Séjour de 1 nuit en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Brandi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the property and the location. Located easy access and walking distance to a lot of cool places in Richmond. The hotel was very clean and I felt super safe. The staff is excellent! The beds are comfy and the hotel was quiet. A couple of things that I believe should be changed. For the price of the hotel, parking should be free or at least validated. Number two is coffee and breakfast should be included. Not just one free coupon. Other than that we had a wonderful stay.
Séjour de 2 nuits en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Terrible

Carlos

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I did not like that I booked to stay for 2 nights 15-17, I arrived on the 16th around 10am and they said my room wasn’t ready! So they still charged me for 2 nights and they gave my room(queen deluxe) to someone else! And they put me on a 2 bed room, they said they couldn’t do anything about it! Was a terrible experience! Had never happened to me before at any other hotels.
Séjour de 2 nuits en mars 2024
Shonte a répondu le 24 mars 2024
Thank you for you feedback, Were are truly sorry your stay failed expectations. Please let our team know the next time you visit so we can ensure your next stay is exceptional.

10/10 – Excellent

Roy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff.
Séjour de 2 nuits en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Catherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Aimee

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
An elegant place to stay for a special occassion.
Séjour de 1 nuit en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Haven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the city view
Séjour de 1 nuit en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Melani

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an excellent experience with Omni. It was a beautiful room and hotel, for a reasonable rate for the experience. Pool was super fun and open later. We got great food for the onsite restaurant without the markup you usually associate with room service. Everyone who worked there was polite, professional, and helpful.
Séjour de 1 nuit en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Tracy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Shonte a répondu le 24 mars 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Terrible

Nicole

Points faibles : Propreté, commodités et état et installations de l’hébergement.
So disappointing - not at all the Omni experience.
Shonte a répondu le 10 mars 2024
I'm so sorry to hear about this negative experience during your stay. Please know that is not the standard of the Omni Richmond. we take all concerns and complaints of our guests very seriously and we will inform the leadership team of this experience.

2/10 – Terrible

Jennifet

They charged me full rate in addition to being prepaid through Expedia. I’ve left messages and no one is returning my call to refund the charges
Séjour de 2 nuits en mars 2024
Shonte a répondu le 10 mars 2024
We will address this guests concerns Directly

10/10 – Excellent

Drew

Séjour de 3 nuits en février 2024
Loyalty Ambassador a répondu le 26 mars 2024
Good Afternoon Drew! Thank you for taking a moment to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to servicing your future hospitality needs.

8/10 – Bien

Carol

Voyage en famille
Points forts : État et installations de l’hébergement
Rude guests
The people across the hall from us were extremely rude...slammed doors all night and the woman talked extremely loud, as if trying to make a lot of noise.
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Excellent

Vincent

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Excellent

Julian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s my go to always!!
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Excellent

Glen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First-rate hotel property within easy walking distance of offices, restaurants, bars, and stores.
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great couples getaway
Séjour de 2 nuits en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 – Bien

Michael

Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Excellent

Carin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice and easy
Friendly stafd. Easy check in. Close to local shops and food
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 – Bien

Hans

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great Hotel. Only front desk left me on hold for 8 minutes when I called from the room.
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
View from out of town.
Our room was quiet, clean, and comfortable. Gave 4 stars on comfort because we initially didn't have heat but house staff quickly fixed the problem. Kudos to the repair man. Hot water in bathroom in an instant. Bell hop gentleman was superb. Let's face it, parking was expensive. Only thing strange were the VERY scantly dressed young women in lobby area in the evening. Prostitutes or bad wardrobe choices?
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Excellent

Rohit, Fairfax

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good clean hotel
Séjour de 1 nuit en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 – Bien

Handan

Séjour de 2 nuits en février 2024
Shonte a répondu le 28 févr. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Excellent

Eduardo

Séjour de 1 nuit en janvier 2024
Shonte a répondu le 28 févr. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

2/10 – Terrible

Maura

Voyage en groupe
Points faibles : Service et personnel
Séjour de 1 nuit en janvier 2024
Shonte a répondu le 29 janv. 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we appreciate your genuine feedback. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 – Excellent

Charles

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing as always topnotch👍👍😃
Séjour de 1 nuit en janvier 2024
Shonte a répondu le 29 janv. 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.