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Hilton Garden Inn Reno – Avis

3 out of 5
Hilton Garden Inn Reno
9920 Double R Blvd, Reno, NV

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 436 avis sur 936." "
Note de 8 – Bien, d’après 294 avis sur 936." "
Note de 6 – Acceptable, d’après 94 avis sur 936." "
Note de 4 – Médiocre, d’après 64 avis sur 936." "
Note de 2 – Terrible, d’après 48 avis sur 936." "

8,8/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Dell

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and clean with good amenities.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Jeff, Sunnyvale

Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was just very quiet
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Savithri Deepika

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mai 2024
Brad Lassner a répondu le 23 mai 2024
It looks like we could have done better. Please feel free to contact me directly if you would like to share details about your stay.

10/10 – Excellent

Christine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location! Room was clean, staff was attentive and property was great.
Séjour de 1 nuit en mai 2024
Brad Lassner a répondu le 17 mai 2024
I'm thrilled you enjoyed your stay. Thank you for sharing.

6/10 – Acceptable

Lisa

Voyage en famille
Points forts : État et installations de l’hébergement
I didn’t like paying for parking. We don’t even get charged in the Bay Area
Séjour de 2 nuits en avril 2024
Brad a répondu le 29 avr. 2024
Thank you for sharing your feedback with us. We understand your concerns regarding parking fees, and we appreciate your perspective. We continuously evaluate our amenities and pricing to provide the best value for our guests. Your comments will certainly be taken into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future.

10/10 – Excellent

Diane

Voyage en famille
Very friendly staff and really well maintained property. The housekeeping staff are excellent. My room was spotless!
Séjour de 3 nuits en avril 2024
Brad a répondu le 20 avr. 2024
Thank you for taking the time to post a review.

10/10 – Excellent

Kerry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff is always helpful and very nice.
Séjour de 3 nuits en avril 2024
Brad a répondu le 17 avr. 2024
Thank you, Kerry. I will share your comment with our team. We appreciate your business!

10/10 – Excellent

Alex

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Brad Lassner a répondu le 9 avr. 2024
Thank you for the awesome rating! We are thrilled you enjoyed Hilton Garden Inn Reno.

10/10 – Excellent

Mark

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to family.
Séjour de 1 nuit en mars 2024
Brad Lassner a répondu le 17 mars 2024
Thank you, Mark. We hope to serve you again next time you are in town to see your family.

10/10 – Excellent

Carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Brad Lassner a répondu le 8 mars 2024
Thank you for the great rating. We hope to serve you again in the future.

4/10 – Médiocre

Wahid

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The stuff are not nice
Séjour de 2 nuits en février 2024
Brad Lassnet a répondu le 8 mars 2024
I’m disappointed that we failed to meet your expectations. Please feel free to contact me directly if you would like to discuss your concerns.

8/10 – Bien

Sarah

Points forts : Propreté
Séjour de 2 nuits en février 2024
Brad Lassner a répondu le 22 févr. 2024
Sarah, Thank you for rating your stay with us. We appreciate your feedback and look forward to serving you again in the future.

10/10 – Excellent

Armando

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Good.
Séjour de 1 nuit en février 2024
Brad Lassner a répondu le 22 févr. 2024
Thank you for rating Hilton Garden Inn Reno!

10/10 – Excellent

miguel angel

Séjour de 1 nuit en février 2024
Brad Lassner a répondu le 22 févr. 2024
Thank you for the great review! Come back and see us again next time you are in the area.

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bright, clean friendly lobby and very comfortable room.
Séjour de 1 nuit en février 2024
Brad Lassner a répondu le 22 févr. 2024
We are thrilled you enjoyed your stay. Thank you for sharing your experience.

8/10 – Bien

Sharon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice place and close to the airport
Overall satisfied with the room, it was clean and comfortable. I had breakfast there one morning and the waiter was very attentive. The only complaint I have is that their cable/satellite would continuously lose the signal. I was grateful that the hotel is less than 10 minutes from the airport.
Séjour de 3 nuits en janvier 2024
Brad Lassner a répondu le 13 mars 2024
Thank you for the detailed feedback. We have had some sporadic issues with the TV service recently. The good news is we are in the process upgrading our TV services that should eliminate the interruptions. Safe travels.

8/10 – Bien

Alexander

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Brad Lassner a répondu le 13 mars 2024
Thank you for rating your stay. We hope to see you again!

10/10 – Excellent

Micheline

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Brad Lassner a répondu le 22 févr. 2024
Thank you for rating the hotel. We hope to see you again soon.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No real complaints. The location was good, check in was friendly and easy, room was clean and comfortable.
Séjour de 1 nuit en décembre 2023
Brad Lassner a répondu le 3 janv. 2024
Thank you for sharing your feedback! We are excited you enjoyed your stay with us. We hope to see you again next time you are in the area.

10/10 – Excellent

Hector

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Brad Lassner a répondu le 22 févr. 2024
Thank you for the great rating.

10/10 – Excellent

amanda

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoy staying her close to our favorite Mexican restaurant Las Palomas! Nice and clean and the service is great!
Séjour de 1 nuit en décembre 2023
Brad Lassner a répondu le 2 janv. 2024
I'm thrilled you enjoyed your stay. I will have to check out Las Palomas on your recommendation. We hope to serve you again!

4/10 – Médiocre

Teresa

Voyage en famille, Voyage d’affaires
Points faibles : État et installations de l’hébergement
No pool towels, hot tub broken, no shower soap, pillows to soft, $20 for continental breakfast outrageous.
Séjour de 1 nuit en décembre 2023
Brad Lassner a répondu le 2 janv. 2024
Hi Teresa, It sounds like we failed to provide a flawless stay. Please accept my sincere apology. Please feel free to contact me directly at the hotel if you would like to discuss your stay. Thank you for sharing your feedback and I hope you have a great 2024!

6/10 – Acceptable

Margaret

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
The shower did not work. The service was not helpful.
Séjour de 1 nuit en décembre 2023
Brad Lassner a répondu le 2 janv. 2024
Margret, I am very sorry you had trouble with your shower. I have shared your feedback with my maintenance team to address. Thank you for staying with us! Happy New Year!

4/10 – Médiocre

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Don’t eat breakfast!
Great but prepare to pay $20 per person for a normaly free breakfast. Way overpriced after room fee.
Séjour de 1 nuit en décembre 2023
Brad Lassner a répondu le 11 déc. 2023
Hello Jennifer, Thank you for your feedback. The Hilton Garden Inn brand offers a hot buffet or a cook to order breakfast option. If you would like the cost of breakfast included in your room rate, please take advantage of out breakfast packages offered at time of booking. We a[ppreciate your business and hope to serve you again in the future.

6/10 – Acceptable

David

Points forts : Propreté, service et personnel
Lake walk
Séjour de 2 nuits en décembre 2023
Brad Lassner a répondu le 8 déc. 2023
David, Thank you for rating your stay. It looks like there was more we could have done to make your stay better. Please feel free to contact me directly if you would like to discuss your stay. We hope to have the opportunity to serve you again in the future.

10/10 – Excellent

Jose

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy open spaces
Séjour de 2 nuits en novembre 2023
Brad Lassner a répondu le 29 nov. 2023
Thank you, Jose.

10/10 – Excellent

Jose

Points forts : Propreté, commodités
Easy stays
Séjour de 1 nuit en novembre 2023
Brad Lassner a répondu le 29 nov. 2023
I'm glad you enjoyed your stay.

10/10 – Excellent

Eva

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent service
Séjour de 2 nuits en novembre 2023
Brad Lassner a répondu le 29 nov. 2023
Thank you, Eva. Thank you for staying with us.

10/10 – Excellent

Kathy

Séjour de 2 nuits en novembre 2023
Brad Lassner a répondu le 2 janv. 2024
Thank you! Come see us again.

10/10 – Excellent

Anne

Séjour de 3 nuits en novembre 2023
Brad Lassner a répondu le 14 nov. 2023
Anne, thank you for the great rating. We hope to serve you again in the future.

4/10 – Médiocre

Debra

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Not what I expected from a Hilton
Our room was clean, the king bed was substantially worn down, heater/cooling unit starter making horrible intermittent noises after running for a couple of hours. We had to shut it off completely. Luckily our room didn’t get cold. We had the blind shut and it sounded like hurricane winds happening. When we opened to see the weather there was a light breeze and clear skies. I’m not sure if it was coming through the broke heat/cooling unit or the actual window. We both had to use earplugs to try and block out the obnoxious high pitch whistle noise. Then the handles on the shower were loose. My husband has to tighten them just to get the doors open because they would not easily open on their tracks. We did notify front desk in the morning. Hope they cared enough to take the room out of service until those things are repaired. Staff were friendly.
Séjour de 1 nuit en novembre 2023
Brad Lassner a répondu le 14 nov. 2023
Debra, Please accept my apology for the troubles you experienced during your stay. It is our goal to provide each guest with a flawless experience. Clearly we failed to do so. If you would like to discuss your stay in further detail, please feel free to contact me directly at the hotel.

10/10 – Excellent

Georgina

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parking space, clean room, loved my view of area.
Séjour de 2 nuits en octobre 2023
Brad Lassner a répondu le 1 nov. 2023
Thank you , Georgina. We think they view is great also. We appreciate you taking a few moments to review your stay at Hilton Garden Inn Reno.

6/10 – Acceptable

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Like most hotels the mattress was terrible. I’m not exactly sure a nice bathroom and a good looking room is worth anything when you toss and turn all night. The AC kept clicking very loudly guess I should have put fan to constant. Charter/Spectrum were staying there and so they took 2-3 parking spaces per truck, there was probably 20 of their vehicles there. Pretty obnoxious. Otherwise no complaints, never turned on the tv, didn’t use the coffee or the microwave.
Séjour de 1 nuit en octobre 2023
Brad Lassner a répondu le 30 oct. 2023
Thomas, I am so sorry the mattress in your room was not to your likening. AS you mentioned the quality of the bed is a key component to a comfortable stay. We do or best to ensure that all of our mattresses are up to standard and replace them as needed. I have shared your comments with our housekeeping and maintenance teams so can take proper action. We hope to have the opportunity to serve you again in the future.

10/10 – Excellent

Luis

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Brad Lassner a répondu le 30 oct. 2023
Thank you, Luis! We hope to have the opportunity to serve you again in the future.

10/10 – Excellent

LUIS

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Brad Lassner a répondu le 30 oct. 2023
Thank you, LUIS.

8/10 – Bien

Kevin

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Only issue was the man walking heavy on the floor on or above floor 3 most of the night. Oh and TV lost cable connection 10 or more time during shows and NFL game. That was irritating. .
Séjour de 1 nuit en octobre 2023
Brad Lassner. a répondu le 30 oct. 2023
Kevin, Please accept my apology for the issues with the TV connection. We have addressed that issue and don't expect it to be a further issue. Thank you for taking the time to share your experience.

10/10 – Excellent

Daryce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our room and the bathroom were large and very accessible.
Séjour de 2 nuits en octobre 2023
Brad Lassner a répondu le 30 oct. 2023
Hi Daryce, I'm glad you found the room accommodating. We hope to see you again.

10/10 – Excellent

Isabella

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and quiet. A very nice stay
Séjour de 3 nuits en octobre 2023
Brad Lassner a répondu le 30 oct. 2023
Thank you, Isabella!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Brad Lassner a répondu le 30 oct. 2023
Thank you!

10/10 – Excellent

Chris

Séjour de 1 nuit en octobre 2023
Brad Lassner a répondu le 30 oct. 2023
Thank you, Chris!

10/10 – Excellent

Jessica

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice stay. Great location
Séjour de 1 nuit en octobre 2023
Brad Lassner a répondu le 30 oct. 2023
Thank you for rating your stay! We appreciate your business and feedback!

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy access. Friendly efficient staff. Room was clean and comfortable. A/C unit was a little loud but got used to it. Didn’t care for having to pay for parking and did not partake in the offered breakfast due to cost. Still would recommend.
Séjour de 2 nuits en septembre 2023
Brad Lassner a répondu le 1 nov. 2023
Thank you, James.

8/10 – Bien

Sharon

Voyage en famille
Points forts : Propreté
Points faibles : Commodités
You advertise complimentary breakfast…not at this location. I normally have cereal, toast, and coffee. This location has a small bar with those items. However we were not allowed to take any. The gentleman working gave us a menu - cooked items for 19.50 per person. I told him I just want the cereal and toast. He said there was no way to break that cost down (from 19.50). We paid a little over 400.00 dollars a night and not allowed to have cereal. What a shame. I’ve been telling people my story of my experience with Hilton hotels. I would like to talk to someone about this and our experience with a Hampton Inn (Hilton) the week prior!
Séjour de 2 nuits en septembre 2023

4/10 – Médiocre

Gary A.

Points faibles : Service et personnel
My reservation required an Accessible Room, received a standard room, the front desk blamed Expedia for not requesting an Accessible room. A charge of $10.00 for Breakfast in the Lobby, assumed Breakfast was included! will not stay there again!
Séjour de 1 nuit en septembre 2023
Brad Lassner a répondu le 14 nov. 2023
I am very sorry you did not receive the correct room. I'm sure you were very frustrated that you didn't receive the room you needed.

6/10 – Acceptable

Vincent

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : Service et personnel
Hotel was good. The only thing i didn't like and wasn't told is they do not clean your room unless you ask them too. That was a big surprise after a long day in Reno.
Séjour de 2 nuits en septembre 2023
Brad Lassner a répondu le 30 oct. 2023
Thank you for sharing your experience. A quick update to Hilton standards for housekeeping. As of October 1st, we now provide housekeeping service every other day rather than just on request. Of course if you are a guest who would prefer housekeeping daily, we are happy to provide that service.

6/10 – Acceptable

Karin

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The property itself is nice - clean, well taken care of. We had issues at check in and check out. I booked a wheelchair accessible room 2 months ago. Upon arrival, I was advised the room blocked off for us was a double queen standard room. Thankfully, the hotel was not fully booked and they were able to switch us to an appropriate accessible room. At checkout, I noticed 3 charges to my credit card, which was odd since my room was prepaid. I contacted the hotel and asked if we had been charged for our breakfast, which we had been told was included with our reservation and assured we wouldn’t be billed for The charges were for breakfast, and have since been credited back to me. I would like to note, the credit was completed quickly, but did not come with an apology. All in all, not a seamless experience.
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Victor

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Definitly. It is good.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Marvin

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best stay ever!!
The hotel was very clean and the staff was great and offered to let me park my new car in the drop off spot over night!
Séjour de 1 nuit en septembre 2023
Brad Lassner a répondu le 30 oct. 2023
Thank you, Marvin. We hope to see you again.

8/10 – Bien

Jayne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Having to pay for parking when there was clearly plenty of space in the area really put me off returning.
Séjour de 1 nuit en août 2023

8/10 – Bien

Joshua

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pleasantly Surprised!
Came in after driving straight from Seattle in a Tesla…charging and route construction closure nightmares made it a 17 hour drive. Checking in at midnight was a swift process and I found the amenities excellent. Breakfast starts at 6am and restaurant closes at 10pm. No room service unfortunately but I knew that when I booked. Pet friendly but I think I was the only one with a dog. A lot of business travelers so the place was pretty active by 6:30am. Quiet rooms though free WiFi worth the price. Big room.
Séjour de 1 nuit en août 2023