Title: VICTORIA HOUSE by Aeria Apartments - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=5664&destination=Reading%2C+England%2C+United+Kingdom&selected=60616175&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # VICTORIA HOUSE by Aeria Apartments ## Photo gallery for VICTORIA HOUSE by Aeria Apartments ![Fridge, dishwasher, espresso maker, coffee/tea maker - VICTORIA HOUSE by Aeria Apartments (Reading)](https://images.trvl-media.com/lodging/61000000/60620000/60616200/60616175/4047981f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Apartment, 1 Bedroom - VICTORIA HOUSE by Aeria Apartments (Reading)](https://images.trvl-media.com/lodging/61000000/60620000/60616200/60616175/9f01c182.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - VICTORIA HOUSE by Aeria Apartments (Reading)](https://images.trvl-media.com/lodging/61000000/60620000/60616200/60616175/5d3304d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 1 Bedroom | Private kitchen - VICTORIA HOUSE by Aeria Apartments (Reading)](https://images.trvl-media.com/lodging/61000000/60620000/60616200/60616175/b114f569.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Individually furnished, desk, free WiFi, bed sheets - VICTORIA HOUSE by Aeria Apartments (Reading)](https://images.trvl-media.com/lodging/61000000/60620000/60616200/60616175/7fe131fc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Located close to Thames River, VICTORIA HOUSE by Aeria Apartments has plenty to offer. Stay connected with free in-room WiFi. ## Reviews 7.8 Good ## Popular amenities - Kitchen - Washer - Free WiFi ## Room options ### Check availability for these dates Tonight [Apr. 9 - Apr. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr. 10 - Apr. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 17 - Apr. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Apartment, 1 Bedroom ![Individually furnished, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/61000000/60620000/60616200/60616175/7fe131fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom - 506 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Apartment, 2 Bedrooms ![Individually furnished, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/61000000/60620000/60616200/60616175/7fe131fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms - 872 sq ft - 2 bedrooms - Sleeps 4 - 2 Double Beds ### Two-Bedroom Apartment - Sleeps 4 ### One-Bedroom Room - Sleeps 2 ## You may also like Ad ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1510000/1503900/1503883/98efe6cc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ibis Reading Centre Reading City Centre - Pet friendly - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,003 reviews CA $72 CA $87 total includes taxes & fees Apr 26 - Apr 27 [](https://www.expedia.ca/Reading-Hotels-Ibis-Reading-Centre.h1503883.Hotel-Information?chkin=2026-4-26&chkout=2026-4-27&rm1=a2®ionId=5664&destination=Reading&destType=MARKET&latLong=51.45512,-0.96962&searchId=4339173d-8640-4ff4-80ba-9451c2e0a52a&top_cur=CAD) Ad ![Serves lunch and dinner](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/5200/5138/d84e4d18_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### pentahotel Reading Reading City Centre - Pet friendly - Free WiFi - Restaurant - Gym 8.4 Very good 1,005 reviews CA $121 CA $145 total includes taxes & fees May 9 - May 10 [](https://www.expedia.ca/Reading-Hotels-Pentahotel-Reading.h5138.Hotel-Information?chkin=2026-5-9&chkout=2026-5-10&rm1=a2®ionId=5664&destination=Reading&destType=MARKET&latLong=51.45512,-0.96962&searchId=4339173d-8640-4ff4-80ba-9451c2e0a52a&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/530000/523300/523243/e976e6d8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### voco Reading by IHG Reading - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,001 reviews CA $122 CA $146 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Reading-Hotels-Voco-Reading.h523243.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=5664&destination=Reading&destType=MARKET&latLong=51.45512,-0.96962&searchId=4339173d-8640-4ff4-80ba-9451c2e0a52a&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2660000/2650300/2650202/13188b87_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Reading Hotel Reading - Pool - Pet friendly - Free WiFi - Restaurant 8.8 Excellent 1,001 reviews CA $131 CA $158 total includes taxes & fees Apr 25 - Apr 26 [](https://www.expedia.ca/Reading-Hotels-Hilton-Reading-Hotel.h2650202.Hotel-Information?chkin=2026-4-25&chkout=2026-4-26&rm1=a2®ionId=5664&destination=Reading&destType=MARKET&latLong=51.45512,-0.96962&searchId=4339173d-8640-4ff4-80ba-9451c2e0a52a&top_cur=CAD) Ad ![Indoor pool, open 6:30 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/4000000/3530000/3526600/3526547/970931d7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Crowne Plaza Reading by IHG Reading - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,001 reviews CA $137 CA $165 total includes taxes & fees Apr 24 - Apr 25 [](https://www.expedia.ca/Reading-Hotels-Crowne-Plaza-Reading-East.h3526547.Hotel-Information?chkin=2026-4-24&chkout=2026-4-25&rm1=a2®ionId=5664&destination=Reading&destType=MARKET&latLong=51.45512,-0.96962&searchId=4339173d-8640-4ff4-80ba-9451c2e0a52a&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FReading-Hotels-VICTORIA-HOUSE-By-Q-Apartments.h60616175.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FReading-Hotels-VICTORIA-HOUSE-By-Q-Apartments.h60616175.Hotel-Information) ## About the area Reading City Centre, a neighborhood in Reading, is home to VICTORIA HOUSE by Aeria Apartments. Caversham Golf Club and Predator Assault, Laser Combat are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Oracle and John Lewis Reading. Rivermead Leisure Complex and Palmer Park Leisure Centre & Stadium are also worth visiting. [Visit our Reading travel guide](https://www.expedia.ca/Reading.dx5664) [View more Apartments in Reading](https://www.expedia.ca/Reading-Apartments.d5664-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.45623%2C-0.97199&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Eu8erxBwBMrd6NyVnh5d82_thDo=) 17 Queen Victoria St, Reading, England, RG1 1SY ### What's nearby - ![Oracle](https://images.trvl-media.com/place/6083965/b5dbb188-5640-4fb4-87ba-acebfb1e85af.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Oracle 2 min walk \- 0.2 km - ![Reading Museum and Town Hall](https://images.trvl-media.com/place/6083961/56ea55cc-6ecd-45a6-a186-da47e9ca1ab4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Reading Museum and Town Hall 4 min walk \- 0.4 km - ![Reading Abbey Ruins](https://images.trvl-media.com/place/6083969/032bfdd7-1375-49a2-8fd2-5adacff642f9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Reading Abbey Ruins 8 min walk \- 0.7 km - John Lewis Reading 2 min walk \- 0.2 km - Hexagon 6 min walk \- 0.5 km ### Getting around - Reading Station 3 min walk - Farnborough (FAB) 58 min drive ### Restaurants - Pret a Manger 2 min walk - Siren RG1 3 min walk - McCafferty's 1 min walk - Itsu 1 min walk - Black Sheep Coffee 3 min walk ## About this property ### VICTORIA HOUSE by Aeria Apartments Each apartment features free WiFi and a washing machine, plus a kitchen with a refrigerator and a dishwasher. Guests can appreciate conveniences like a dining area and a coffee/tea maker, and other amenities include an espresso maker and a TV. VICTORIA HOUSE by Aeria Apartments offers 19 accommodations with espresso makers and coffee/tea makers. These individually furnished accommodations include desks. Guests can surf the web using the complimentary wireless Internet access. Accommodations at this 4-star apartment have kitchens with refrigerators, separate dining areas, cookware/dishes/utensils, and dishwashers. ## Similar properties ![Executive Apartment, Ensuite (Ground Floor)](https://images.trvl-media.com/lodging/17000000/16760000/16751100/16751089/247dc4d4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Malthouse Court Reading - Free WiFi - Parking available - Business services 8.6 Excellent 22 reviews CA $194 CA $277 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=16751089&PinnedHotelID=16751089&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/16000000/15870000/15864200/15864193/3626d4d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### PREMIER SUITES Reading Reading City Centre - Kitchen - Washer - Dryer - Pet friendly 8.8 Excellent 163 reviews CA $137 CA $165 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=15864193&PinnedHotelID=15864193&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1510000/1503900/1503883/98efe6cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Reading Centre Reading City Centre - 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Free WiFi - Restaurant - Gym 7.6 Good 1,000 reviews CA $57 CA $68 total includes taxes & fees May 3 - May 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=64058&PinnedHotelID=64058&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=60616175&PinnedHotelID=60616175&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=60616175,16751089,15864193,1503883,5138) ## Property amenities ### Internet - Available in the apartment: Free WiFi ### Parking and transportation - No onsite parking available ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Espresso maker - Refrigerator - Toaster ### Bedrooms - Bedsheets provided ### Bathroom - Towels provided ### Living spaces - Separate dining area ### Entertainment - TV ### Laundry - Washing machine ### Work spaces - Desk ### Pets - No pets allowed ### Suitability/Accessibility - No elevator - Smoking not allowed ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 19 units - Individual furnishings ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 25 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of GBP 500 will be collected before check-in. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property is professionally cleaned Property Registration Number 06809539 ### We should mention This property does not have elevators ### Property is also known as VICTORIA HOUSE by Q Apartments VICTORIA HOUSE by Aeria Apartments Reading VICTORIA HOUSE by Aeria Apartments Apartment VICTORIA HOUSE by Aeria Apartments Apartment Reading ## Frequently asked questions ### Is VICTORIA HOUSE by Aeria Apartments pet-friendly? ### How much does it cost to stay at VICTORIA HOUSE by Aeria Apartments? ### How much is parking? ### What time is check-in at VICTORIA HOUSE by Aeria Apartments? ### What time is check-out at VICTORIA HOUSE by Aeria Apartments? ### Where is VICTORIA HOUSE by Aeria Apartments located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## VICTORIA HOUSE by Aeria Apartments Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Amenities ### 9.6 Property conditions & facilities 10 - Excellent 18 8 - Good 12 6 - Okay 2 4 - Poor 1 2 - Terrible 7 ## Reviews Verified ### 10/10 Excellent #### Trailer Mar 31, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication We booked 2 bedroom apartment. The apartment was in immaculate condition. My wife loved it and did lots of cooking. We were able to enjoy homemade made food while traveling, wasn't it amazing!! ##### Trailer Stayed 8 nights in Mar 2024 Verified ### 10/10 Excellent #### Leigh Oct 1, 2023 Liked: Cleanliness, amenities, property conditions & facilities The property was good value for money, stunning apartment great location with everything on your doorstep , only fault was lots of stairs to climb ##### Leigh Stayed 2 nights in Sep 2023 Verified ### 8/10 Good #### Verified traveller Jun 20, 2024 Liked: Cleanliness, room comfort, communication #### Modern apartment in excellent location. A very comfortable, very clean, modern apartment. Perfect location for train station, shops, bars, restaurants. The only slight downside (if being picky) was the number of flights of stairs to get up to our apartment, and the temperature in the apartment in the summer was very stuffy due to being on the top floor (although there was air con and a fan provided). This wouldn't stop me booking again, and would definitely rebook. ##### Verified traveller Stayed 2 nights in Jun 2024 Verified ### 10/10 Excellent #### SANGYOUNG Jul 24, 2024 Liked: Cleanliness, room comfort, communication Very nice and cozy apartment to stay. Their was no reception but their customer support was responsive and accommodating to handle my requests, Thanks a lot! Emails for personal verification and facility entering guidance will be provided via email but Expedia/Hotels.com does not properly deliver the email to us so please be well aware of that... ##### SANGYOUNG Stayed 3 nights in Jul 2024 Verified ### 8/10 Good #### debbie Jun 22, 2024 Liked: Cleanliness, amenities, property conditions & facilities Apartment itself is comfortable, well decorated and maintained. The showerhead is a bit lime scale effected, but this is a hard water region and is common in hotels etc in the city. Really comfortable bed. Once received, the instructions for entry were clear. if you haven't received 24 hours before, it's worth reaching out to them via email. A telephone call to Brazil is quite expensive it turns out! ##### debbie Stayed 2 nights in Jun 2024 Verified ### 10/10 Excellent #### Serena Jul 24, 2024 Liked: Cleanliness, amenities, property conditions & facilities Lovely clean property... absolutely loved it.. would like a clock but im a time person.. shower absolutely amazing... town center location stayed during england final didnt hear anything... only issue i had was booking.. i booked paid and didnt hear anything i called number which i advise do not call cost a fortune to brazil.. message and call the london number for apartment...spoke to a lovely lady.. think her nsmr was alexandra very helpful not had that for a while.. tv does not have normal tv just apps.... but hey ho had a great time and it wax beautiful.. i would definitely stay again.. lovely cleaners who we passed in hall way and great central location... well impressed ##### Serena Stayed 4 nights in Jul 2024 Verified ### 8/10 Good #### Verified traveller Sep 6, 2024 Liked: Cleanliness, room comfort #### Great experience I recently stayed at the hotel for 15 days and had a generally good experience. The room was clean and tidy throughout my stay, and I appreciated the attention to detail in maintaining it. Luciana, the cleaner, was especially friendly and responsible, which added to the positive experience. However, there are a couple of areas for improvement. It would be more considerate to provide an instruction card for the laundry machine. Additionally, the shower pressure was weaker than I expected. Navigating the stairs with a 23kg baggage was also quite challenging, and I would recommend considering this for guests with heavy luggage. One last suggestion: it would be helpful if the admin could provide a simple confirmation when inquiries regarding check-in are received, even if the check-in details are only provided 48 hours before arrival. This reassurance would go a long way in improving communication. Overall, a pleasant stay with just a few minor inconveniences. ##### Verified traveller Stayed 15 nights in Aug 2024 Verified ### 10/10 Excellent #### Trailer Jun 4, 2024 Liked: Amenities As always, we love Victoria while traveling to UK. ##### Trailer Stayed 10 nights in May 2024 Verified ### 10/10 Excellent #### Leong Feb 17, 2023 Liked: Cleanliness, room comfort, communication Overall my stay were good. The property very clean. But not suitable for senior citizen or guest with knee joint pain as the property is walk up staircase. ##### Leong Stayed 3 nights in Feb 2023 Verified ### 10/10 Excellent #### Wai Yan May 21, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything perfect. Reading station / Rail air 5 min walk. Shops and restaurants downstairs. Self check in smoothly. Much worthier than staying in a hotel. Definitely stay here again. ##### Wai Yan Stayed 3 nights in Apr 2023 Verified ### 2/10 Terrible #### Verified traveller Jan 2, 2024 Disliked: Room comfort, communication #### Would not stay again! No hot water, two chairs instead of a sofa in the living room, terrible customer service! ##### Verified traveller Stayed 2 nights in Dec 2023 Verified ### 2/10 Terrible #### Verified traveller Apr 16, 2024 Disliked: Cleanliness, room comfort, communication #### Noisy! I’vee been hostesses on this place many times, but unfriendly the quality are going down e the communication of the reservation staff was complicated. ##### Verified traveller Stayed 2 nights in Apr 2024 Verified ### 8/10 Good #### Martin Oct 13, 2022 Liked: Cleanliness, room comfort #### Good but could be easier. Central, close to the station. Good for going into London or Windsori, Lego land 35 minutes away. Getting the codes for the entry was a bit of a faf. With contact telephones with a Brazil number. Read your email carefully. They leave it very late to get the necessary information. ##### Martin Stayed 2 nights in Oct 2022 Verified ### 2/10 Terrible #### Lucia Apr 11, 2024 Disliked: Communication #### Noisy I sent a message in advance asking for an apartment on the back side, because I already knew that the location is very noise. The office replied me confirming the availability, but then, when i arrived it was number 6 apartment, afront of the streets. I asked to the team to arrange another apartment, but the didn’t. So, my stay was a bit stressful! ##### Lucia Stayed 2 nights in Apr 2024 Verified ### 10/10 Excellent #### Constanze Nov 14, 2022 Liked: Cleanliness, property conditions & facilities, communication In general: the apartment is extremely clean, beautiful and right in the centre of Reading! The communication with the property is excellent and the service as well. There was a problem with the water temperature regulation that could not be fixed quickly. The communication with the property was excellent, they always replied very quickly and with detailed information. When the issue was not fixed after a week, I prompted them more often and they moved me to another apartment as soon as possible. Also, I always received the check-in instructions later than the 48hrs, but always on time or quickly after I enquired about it. Would stay there again! ##### Constanze Stayed 27 nights in Oct 2022 Verified ### 6/10 Okay #### Julie Jul 16, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Communication Requested property to resend the instructions to get into the apartment and was resent them a day after the 2nd day, so lost a full night and requested refund via expedia and declined. Poor communication ##### Julie Stayed 3 nights in Jul 2024 Verified ### 4/10 Poor #### Lee May 15, 2023 Liked: Cleanliness, room comfort #### Leak? Please clean up and shut up. My apartment had a flood at 2100 that covered the whole living room with water. I get that this happens, and the communication via the WhatsApp and helpline was good, as I could send them a video of the flood, but having used every single towel and the shirt off my own back to clean up an entirely soaked living room I would have expected and appreciated some sort of compensation from the mgt team. As the property isn’t manned I was told at 2100 by the helpline (who did actually seem to care) that I should clean up as best as I could and someone from housekeeping would be with me by 10am with fresh towels. At 11am, desperate for a shower and having already messaged to chase up, the local mgt team knocked on my door. Whilst they told me I was a ‘great guest’ for having cleaned up, put all the towels on a spin and had been busily drying the sofa cushions again the radiator, there was little acknowledgement that I’d spent 1 hour of my own time cleaning up water that covered the entire living room. My bags were soaked and I had used every towel and couldn’t even shower in the morning. Throughout the rest of my stay I kept expecting a knock on the door with a thank you or my first night refunded, but instead I left thinking they only really cared about where the leak came from, and not about my first night which mainly consisted of cleaning up water. They could have recovered both the building and guest experience but chose not to. ![](https://a.travel-assets.com/ugc/hotel-reviews/147433978B23448D97FF93BBFCD0EE212CD275961684182362451.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DC55457BCA39AFADC8E5368B5488382B58AB1D071684182378095.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0ECB2D8CCC459D131FE44CB396A0DCAF51908E091684182368019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C5B1AAFD1C8B8AB51603C4CCAB43127A7AA755D61684182377180.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lee Stayed 2 nights in May 2023 Verified ### 2/10 Terrible #### Robert Oct 24, 2022 Disliked: Cleanliness, room comfort, communication #### Efficiency is not at all efficient It saddens me to say that this efficiency hotel, is actually not efficient at all. It started with the Code required to access the apartment. Can you imagine, realizing you have no access to enter your hotel room while at the airport, then try to contact customer service for it while in transit bc no information was emailed? That was the 1st leg of this disastrous stay. Truly unfortunate since we stayed there1 year ago & it was great! The 2nd part, inexcusable. Upon arrival, the bathroom floor was filthy, hair in the shower, on the floor, in the sink, worse, in the bed. The bed clothes smelled like someone else’s b.o. My Husband & I were so tired from traveling when we got there that we slept on the couch & figured we’d deal with this later. Upon awakening, we noticed that the advertised Cafe Dulce Machine Nescafe Cups to have a delicious brew where no where in site. I don’t know about you my Weary Bleary Traveling friend but no Coffee, how would you deal? I contacted Guest Services, and after 15 minutes of Pop Music someone picked up,exclaimed how sorry they were, that someone will arrive Monday to deliver the Coffee Maker & Wednesday to clean. This call was made on Sunday. Mgmnt em'd us to gain access for a water main issue & for a pest control thingy. “I’m sorry” Is an excuse to continue bad services, This Hotel could have done so much better by simply asking or saying,“How can we make this right or refund us a night!""0" is my rating. Hope this helps you. ##### Robert Stayed 9 nights in Oct 2022 Verified ### 8/10 Good #### Yuen Sze Christine Feb 15, 2025 Liked: Cleanliness, room comfort, communication #### Apartment 地理位置好 2025.01 入住第二次，今次安排在1樓，房間設備整體都好好。 Apartment 地理位置非常好，火車站，巴士站，食店，購物都在附近。 唯一缺點就是入大門口時，一個密碼要開兩個門，不過好快解決當你明白怎樣門口和關門。 ##### Yuen Sze Christine Stayed 5 nights in Jan 2025 Verified ### 8/10 Good #### Yuen Sze Christine Jan 31, 2025 Liked: Room comfort Apartment就在市中心，交通位置極佳，附近有百貨商場，超市和不同種類的餐廳。 Apartment 有3層，要上樓梯，有點吃力，房間設備有些殘舊，我是安排在2樓。 ##### Yuen Sze Christine Stayed 8 nights in Jan 2025 Verified ### 8/10 Good #### Verified traveller Jul 27, 2024 Liked: Cleanliness, room comfort Disliked: Communication #### ホテルからの連絡に何あり。設備は良い。 宿泊先からチェックインに必要なキーボックスの番号などの情報がいつまで経ってもこなかったので、こちらから管理会社に連絡する必要がありました。 この点は大いに改善の余地があります。 設備はとてもよかったです。 ##### Verified traveller Stayed 11 nights in Jul 2024 Verified ### 2/10 Terrible #### Verified traveller Nov 26, 2021 Liked: Cleanliness Disliked: Room comfort, communication #### Poor No access code was given even after 4 hours of the check in time. Additional deposit requirements wasn't made clear during the booking. On top the hot water was not working. Property was clean and tidy. Communication was struggle in the beginning. I need refund ##### Verified traveller Stayed 1 night in Nov 2021 Verified ### 8/10 Good #### Verified traveller Oct 18, 2021 Liked: Cleanliness, communication The apartment seemed to lack some kitchen utensils, for example, there were no knives beyond the butter knives, which made cutting bread a challenge. Furthermore, the boiler had to be reset constantly. We did not consistently have hot water, to the point that showering was very unpleasant because the only water we had was freezing cold. The rest of the apartment, including cleanliness, was great, though. ##### Verified traveller Stayed 6 nights in Oct 2021 Verified ### 10/10 Excellent #### Akushika Sep 6, 2021 Liked: Communication Beautiful Apartment in the center of town. Would highly recommend!!! ##### Akushika Stayed 2 nights in Sep 2021 Verified ### 8/10 Good #### Tonderai Aug 26, 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice place and also clean ##### Tonderai Stayed 1 night in Aug 2021 ### Expedia's Latest Trends ### Hotels > - [ Executive Apartments in Central London Euston FREE WiFi by City Stay Aparts](https://www.expedia.ca/London-Hotels-Central-1-Beds-Apts-By-City-Stay-London.h35891691.Hotel-Information) > - [The Marble Arch Hotel, by Thistle](https://www.expedia.ca/London-Hotels-Amba-Hotel-Marble-Arch.h8704.Hotel-Information) > - [High Street Kensington Apartments ](https://www.expedia.ca/London-Hotels-High-Street-Kensington-Apartments.h23504205.Hotel-Information) > - [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > - [Castle Hotel Windsor](https://www.expedia.ca/Windsor-Hotels-Castle-Hotel-Windsor-MGallery.h16500.Hotel-Information) > - [The Dorchester](https://www.expedia.ca/London-Hotels-The-Dorchester-Dorchester-Collection.h21208.Hotel-Information) > - [Radisson Blu Hotel, London Bond Street](https://www.expedia.ca/London-Hotels-Radisson-Blu-Hotel.h24180.Hotel-Information) > - [Ruby Lucy Hotel London by IHG](https://www.expedia.ca/London-Hotels-Ruby-Lucy.h42041893.Hotel-Information) > - [Moxy Southampton](https://www.expedia.ca/Southampton-Hotels-Moxy-By-Marriott-Southampton.h42101688.Hotel-Information) > - [Assembly Leicester Square](https://www.expedia.ca/London-Hotels-Assembly-Hotel-London.h24000156.Hotel-Information) > - [Yotel London City](https://www.expedia.ca/London-Hotels-YOTEL-London-Clerkenwell.h48296903.Hotel-Information) > - [Radisson Blu Hotel, London Mercer Street](https://www.expedia.ca/London-Hotels-Radisson-Blu-Hotel.h7989.Hotel-Information) > - [The Gantry London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-Curio-Collection-By-Hilton-London.h48879811.Hotel-Information) > - [The Corner London City](https://www.expedia.ca/London-Hotels-Qbic-Hotel-London-City.h6706032.Hotel-Information) > - [Aethos Hotel London Shoreditch](https://www.expedia.ca/London-Hotels-Aethos-London-Shoreditch.h17836240.Hotel-Information) > - [Radisson Blu Hotel, London Euston Square](https://www.expedia.ca/London-Hotels-Radisson-Blu-Grafton-Hotel.h608.Hotel-Information) > - [Hub By Premier Inn London City Bank](https://www.expedia.ca/London-Hotels-HUB-BY-Premier-INN-London.h40112162.Hotel-Information) > - [Hub By Premier Inn London King's Cross](https://www.expedia.ca/London-Hotels-HUB-BY-Premier-INN-London-Kings-Crosse.h40112027.Hotel-Information) > - [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > - [Club Quarters Hotel Covent Garden Holborn](https://www.expedia.ca/London-Hotels-Club-Quarters-Hotel-Covent-Garden-Holborn.h4735824.Hotel-Information) > - [Radisson RED Liverpool](https://www.expedia.ca/Liverpool-Hotels-Radisson-Red-Hotel.h82985495.Hotel-Information) > - [The Mayfair Townhouse](https://www.expedia.ca/London-Hotels-The-Mayfair-Townhouse.h57972013.Hotel-Information) > - [Great Scotland Yard Hotel, part of Hyatt](https://www.expedia.ca/London-Hotels-GREAT-SCOTLAND-YARD.h38904937.Hotel-Information) > - [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > - [ STG Hotel London Oxford Street](https://www.expedia.ca/London-Hotels-St-Giles-Hotel-London.h614.Hotel-Information) > - [Four Points Flex by Sheraton London Shoreditch East](https://www.expedia.ca/London-Hotels-The-East-London-Hotel.h27372440.Hotel-Information) > - [Thistle Trafalgar - Leicester Square](https://www.expedia.ca/London-Hotels-Thistle-Trafalgar-Leicester-Square.h25875.Hotel-Information) > - [The Crown London Hotel, Cricklewood (Northwest London), WorldHotels Distinctive](https://www.expedia.ca/London-Hotels-Clayton-Crown-Hotel-London.h969760.Hotel-Information) > - [Brown's Hotel, a Rocco Forte Hotel](https://www.expedia.ca/London-Hotels-Rocco-Forte-Browns-Hotel.h438636.Hotel-Information)