9 bars-salons, 2 bars dans la piscine, 3 bars sur la plage
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Impressive Premium Punta Cana – Avis

4 out of 5
Impressive Premium Punta Cana
Avenida Alemania, Punta Cana, La Altagracia

Avis

7,8

Bien

Note de 10 – Excellent, d’après 16 avis sur 35." "
Note de 8 – Bien, d’après 7 avis sur 35." "
Note de 6 – Acceptable, d’après 5 avis sur 35." "
Note de 4 – Médiocre, d’après 6 avis sur 35." "
Note de 2 – Terrible, d’après 1 avis sur 35." "

8,4/10

Propreté

8,0/10

Service et personnel

7,6/10

Commodités

8,2/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Samaeliz Guzman

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Elegimos Impressive premium y fue la mejor desición. Para los restaurantes que no habia espacio el mayordomo Jobrailyn Cedeño nos ayudo a conseguir reservacion en todos y siempre estaba pendiente de nuestras necesidades. La comida fue muy buena, para el buffet recomiendo ir a la hora de apertura porque si no despues hay mucho revulú en el buffet. El entretenimiento muy bueno pero deberian incluir mas actividades y musica hispana/latina. En la piscina premium Juan es el mejor bartender.
Séjour de 7 nuits en mai 2024
Customer Service a répondu le 27 mai 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir su experiencia con nosotros. Estamos muy contentos de que haya disfrutado de su estancia con nosotros. Tendremos en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

8/10 – Bien

Andrea

Voyage de couple
Points forts : Propreté, commodités
I did enjoy my stay, however there were a few issues: the in-room mini bar is not a mini bar. It included 2 mini Coors Lights, pop, and water. Room service either delivered late or not at all. Too many people stopping you to purchase excursions inside the resort. Noisy construction next to our buioding all day for our entire stay.
Séjour de 5 nuits en mai 2024
Customer Service a répondu le 27 mai 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

4/10 – Médiocre

Madelynn

Voyage en famille, Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
This resort seemed promising and affordable after our other resort got closed for renovations. Unfortunately, it was everything but that.. everyone on the trip got food poisoning; they often served under cooked meats (raw chicken!!!), and I am skeptical as to whether or not they cooked with bottled water. Also, the staff was not very friendly and welcoming, except the staff around the premium pool. Juan, Cappuccino, and some of the ladies working the premium pool were so fun and inviting, but nobody else in the resort was. Someone from our group also got a bad ear infection after going under water at the pools. All in all it was fine but it could’ve (and should’ve) been so much better. SIDE NOTE: a couple from our party moved rooms FOUR TIMES because of multiple issues; broken A/C units in rooms, double beds instead of one king (they are a couple), etc etc. Our ocean front room was amazing except that the A/C also did not work great and mosquitos kept coming in through a crack under the sliding room door.
Séjour de 7 nuits en avril 2024
Customer Service a répondu le 23 mai 2024
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We are committed to our customers and the constant improvement of the services we offer, so we take very much into account your ratings. This allows us to evaluate possible measures and thus be able to provide better service every day.We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Regards,Impressive Resorts & Spas

8/10 – Bien

Jose Carlos Ponce

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es un excelente lugar para relajar y pasar en familia. El personal es alegre, amable, cortes, siempre atento a tus necesidades, ahi especial nombrar a nuestro Mayordomo Jose y al personal del Restaurante On the Grill, son fantasticos, agradables, muy educados y atentos a tus necesidades me senti con atencion personalizada al igual que los 9 integrantes del grupo familiar que estabamos de vacaciones. Katerin es una experta en omelettes, Yeimi, Reinaldo, Tony, Reina, Eliza, Alba, fueron excelentes y la Supervisora con su amplia sonrisa siempre nos mantenia alegres, al igual que todo el personal. En general la atencion en los restaurantes es buena. Las actividades en las noches animan muy bien a los huespedes, musica en vivo y grabada, el Circo fue espectacular, nuestra opinion es positiva. En general pasamos unas excelentes vacaciones. Solo hay que sennalar que la conexion Wifi es irregular, es mas estable en las habitaciones pero cuando estas al aire libre va y viene. Este es el unico aspecto a mencionar como negativo durante nuestra estancia.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 8 mai 2024
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Tendremos en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas

8/10 – Bien

Adam, Renton

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay. It would be 5 stars if it was maintained better and the buffet options were more plentiful. I give it 4 stars and would come back again. Great value for the money.
Séjour de 5 nuits en avril 2024
Customer Service a répondu le 23 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 – Bien

Star

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
OMG I just returned to America and I just day I look forward to returning with my family! This was a solo trip and I really enjoyed the experience!! My room over exceeded my expectations!! Corner unit with a Jacuzzi on the beach.... PERFECT for me!!! I am so happy🌴
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 23 avr. 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 – Excellent

Andrew

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Spur of the moment & only saw neg reviews after booking. don't know what they were talking about! Lovely well maintained resort w/ great staff & perfect ocean. Front desk did suggest an upgrade from "ocean view" to "ocean front". Not expensive & well worth it. Food is what one expects in the Caribbean, but plenty of very fresh veggies. A solid 4 star resort at 3 star prices.
Séjour de 6 nuits en février 2024
Natalia a répondu le 19 mars 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 – Excellent

Jovanka

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en décembre 2023
Impressive Resorts & Spas a répondu le 9 févr. 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 – Excellent

Pierre

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superbe hôtel!
Séjour de 7 nuits en octobre 2023
Impressive Resorts & Spas a répondu le 29 nov. 2023
Cher client, Tout d'abord, merci d'avoir choisi Impressive Premium Punta Cana et d'avoir partagé avec nous votre commentaire sur votre séjour. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,

6/10 – Acceptable

Marco, Saint-Leonard

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
The hotel is comfortable, staff is friendly.
Séjour de 4 nuits en octobre 2023
Impressive Resorts & Spas a répondu le 29 nov. 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 – Excellent

janeth

Séjour de 4 nuits en octobre 2023
Impressive Resorts & Spas a répondu le 29 nov. 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

6/10 – Acceptable

Amyah

Points faibles : Propreté
Séjour de 4 nuits en août 2023
Impressive Resorts & Spas a répondu le 8 sept. 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

6/10 – Acceptable

Naveenjit

Séjour de 2 nuits en août 2023
Impressive Resorts & Spas a répondu le 30 août 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

10/10 – Excellent

Carl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en août 2023
Impressive Resorts & Spas a répondu le 30 août 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

6/10 – Acceptable

Samuel

Voyage de couple
the drinks we good
Séjour de 10 nuits en juillet 2023
Impressive Resorts & Spas a répondu le 26 juill. 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 – Excellent

Clifford Robert

Voyage de couple
Points forts : Propreté
Hotel food service rooms property beach pools staff were absolutely amazing!! No complaints at all.
Séjour de 7 nuits en avril 2023
Impressive Resorts & Spas a répondu le 4 mai 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 – Excellent

MARINA

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en avril 2023
Impressive Resorts & Spas a répondu le 10 avr. 2023
Estimada cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 – Bien

Ramon Adorno

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Limpieza en las habitaciones e instalaciones. No tienen mucha variedad de bebidas y menu de restaurante.
Séjour de 4 nuits en mars 2023
Impressive Resorts & Spas a répondu le 10 avr. 2023
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Estamos muy contentos de que haya disfrutado de su estancia con nosotros. Tendremos en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

10/10 – Excellent

Bradley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved my room, the staff, the restaurants. Excellent property. Better evening entertainment would have been ideal
Séjour de 6 nuits en mars 2023
Impressive Resorts & Spas a répondu le 24 mars 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

6/10 – Acceptable

Delfina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property besides being beautiful is well maintained. I was very pleased with the staff service in all areas except the premium front desk staff. They should all be retrained or get rid off, starting for the manager that was there on my arrival on 2/23/23 afternoon. The room was very nice but the beds were too hard. I had requested a queen size bed and I was given a double bed. I honestly think that they do not treat some guests from Expedia very well. They just try to accommodate them in the rooms less sellable. This my second time booking thru expedia and I don't think I will do any more. I honestly do not know if this review helps.
Séjour de 7 nuits en février 2023
Impressive Resorts & Spas a répondu le 24 mars 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 – Excellent

Keila

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
5 starts for sure
The place is really nice and clean the food amazing room services was great, the pool super clean, beach view amazing. BUT the Staff was out of this world from check in to check out, David our butler was so kind and professional, Rocio, Bienvenido, Alvaro, Eddy, Salomon you made this trip unforgettable. Thank you all
Séjour de 4 nuits en mars 2023
Impressive Resorts & Spas a répondu le 24 mars 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and services. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,

4/10 – Médiocre

Hall

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel, commodités
Se salvan por la excelente calidad de ña comida. Del resto mucho que desear.
Séjour de 3 nuits en février 2023
Impressive Resorts & Spas a répondu le 23 févr. 2023
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y por haberse tomado el tiempo de compartir su experiencia con nosotros. Las opiniones de nuestros clientes son muy importantes ya que nos permiten detectar oportunidades de mejora. Es por ello, que tendremos muy en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Esperamos tenerle de vuelta muy pronto y poder ofrecerle una mejor experiencia. Saludos,

8/10 – Bien

Irina

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
I had the Premium package and i would recommend choosing this if you are going to Impressive. The food is better, the drinks are better and the rooms. Really changes the experience
Séjour de 7 nuits en février 2023
Impressive Resorts & Spas a répondu le 20 févr. 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 – Excellent

Andre

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Stayed for 9 nights at Impressive Premium Punta Cana and my family vacation was perfect. No complaints about the room, food and staff. Highly recommend!
Impressive Resorts & Spas a répondu le 23 janv. 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

2/10 – Terrible

Lina

Voyage de couple, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Horrible horrible week we had. Do not recommend this hotel. Food was awful, buffet and specialty restaurants. Staff was okay but mostly rude. Our room was very loud we could hear everything. Cleaning service passed twice during our one week. We had to call them to come and when they decided to come it was at 5pm or 730am when we were in the room … made absolutely no sense. The hotel got worse by the day. Drain in the shower didn’t work. Cockroaches in the bathtub. Honestly one of the worst hotels we’ve stayed at. Definitely not a 4.5-5 star hotel.
Séjour de 7 nuits en janvier 2023
Impressive Resorts & Spas a répondu le 23 janv. 2023
Dear Guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our clients are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

10/10 – Excellent

Hercend Mpidi

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
We had an amazing vacation at this hotel!! While some reviews we saw before booking were a bit concerning, we’re glad we did not follow them! 1. Food: the food is amazing, you get to eat local food!! This is a great place to go if you want to eat plantains, all types of beans and grilled meat, and many other local dishes. This is not the place to go if you’re looking to eat burgers, pizza and pasta, although they serve them daily as well. 2. Staff: all the staff is really friendly, always smiling and saying hi. Many complained that they “only” speak Spanish..but how many foreign languages do are spoken in North America and Europe? The hotel is kept really cleaned daily, there are many pools, and great access to the beach. The gym is really great too. The hotel maintains gardens around buildings, which makes it really nice to walk around.
Impressive Resorts & Spas a répondu le 5 janv. 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

4/10 – Médiocre

Stephen, Hoschton

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The staff did an excellent job and was friendly. Nimrod was great at check-in. It does have a nice split where Premium guests can have a quiet area on the beach or you can go to a busier, louder pool. The problems were we were in a villa ocean front room, which has amazing views. However, 3 nights in a row there were theme nights or a private party. The private party was so loud the closet doors rattled in my room. It went on from 8pmm to 11pm. The other issue is the main buffet can't handle the number of guests and is really limited in options. Lines would be 30 people long waiting to get food. We've been to 8 other resorts in Punta Cana and never encountered such long lines.
Impressive Resorts & Spas a répondu le 29 nov. 2022
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

4/10 – Médiocre

Arthur R

Voyage en groupe
Points faibles : Service et personnel, commodités
Short on staff, food was just OK. Left alot to be disired. Room was not what was expected. Had no hot water, ever! Would definitely not stay at this resort again.
Séjour de 7 nuits en novembre 2022
Impressive Resorts & Spas a répondu le 17 nov. 2022
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

10/10 – Excellent

Sergio

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Estupendo y elegante
Impressive Resorts & Spas a répondu le 4 nov. 2022
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

4/10 – Médiocre

Bogdan

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Good location, polite, kind staff and nice landscaping with beautiful ocean view BUT the resorts’s bedroom interiors are very disappointed, like beds are very uncomfortable! The room in general has a terrible smell like old, humidity, it has old furniture, dirty, stained dining chairs, mattresses, sofas, chairs, sheets and towels are very old and rough on the skin, too. I had to book another place at ‘TRS Cana Hotel’ to stay the rest of my vacation. I definitely don’t recommend to stay at this place called ‘Impressive Premium resort’
Séjour de 1 nuit en octobre 2022
Impressive Resorts & Spas a répondu le 21 oct. 2022
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,

8/10 – Bien

Amanda

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Los restaurantes eran buenos.
Séjour de 3 nuits en mai 2022
Impressive Resorts & Spas a répondu le 17 oct. 2022
Estimada cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,