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Reviews of Caribe Deluxe Princess - All Inclusive

4 out of 5
Caribe Deluxe Princess - All Inclusive
Playa Bavaro, Punta Cana, La Altagracia

Reviews

8.2

Very good

Rating 10 - Excellent. 595 out of 1236 reviews" "
Rating 8 - Good. 322 out of 1236 reviews" "
Rating 6 - Okay. 171 out of 1236 reviews" "
Rating 4 - Poor. 80 out of 1236 reviews" "
Rating 2 - Terrible. 68 out of 1236 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maryelaine A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was always being maintained. The beach was awesome. People were nice. The only thing i didnt like was FOGO. I think the service took an hour. Everyone was just waiting around. Other than that everything was good.
Stayed 3 nights in May 2024

6/10 Okay

Amanda

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our stay was okay to say the least. When we got to the room it was very humid, the beds were stained and smelled very musty, our rainfall shower head was broken (there was a gap in it so instead of the water coming straight down the majority of the water came out of the side. When we went to the reception the staff was very cooperative, but nothing was done other than fixing the a/c. We checked every night if the sheets were changed, only to find out all they did was switch the sheets between both the beds in the room. There was even some rust on the floor. The staff was very nice and friendly, but housekeeping could definitely be A LOT better. Food was alright, average if that, and drinks were watered done half the time, but other time perfect especially by the beach house.
Stayed 7 nights in May 2024

10/10 Excellent

Rachael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I arrived on different days, requested to have rooms near each and were upgraded to an ocean view! Staff were very friendly and accommodating. The property was amazing! Plenty of places to eat, little places to shop as well. Would definitely recommend!
Stayed 3 nights in May 2024

6/10 Okay

Ewa

Travelled with partner
The staff was amazing, the outdoors was clean and well kept however, we had poor views and our toilet was not working correctly.. not only that,you had to make reservations for night dinners and they were continuously booked only allowing us to go to 3 and we were there for 8 days
Stayed 8 nights in May 2024

8/10 Good

WADE W, far rockaway

Liked: Amenities
I did not enjoy the food. Not much thought was put in the meals. You basically had the same menu for lunch/mid afternoon and for dinner. Had cats present in the dining areas, and guest were feeding them, not cool. Not very creative food choices/menus. Every day, I had to request wash rag or hand towel. Only bath towels were present in the room. Verty inconvienent. This will be my first and last time at this resort. I was not impressed.Stayed for 4 nights May 17th through May 21st 2024
Stayed 4 nights in May 2024

8/10 Good

Robin, Howard Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in May 2024

10/10 Excellent

Chrysler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Exceeded my expectation with the price I have paid. Foods everytime taste amazing. My favourite is the Fogo Restaurant. Staffs are amazing. Rowell from reception is friendly! Jose in the food market is amazing. The guy in the beach house rooftop, I forgot the name but he is the best. I wanna go back here again.
Stayed 6 nights in May 2024
Response from Federico Espinal. on May 24, 2024
Dear Chrysler. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

6/10 Okay

Ly Diane, New York

Liked: Staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Karen Jeraldinee Lizarde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

10/10 Excellent

Maria Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was truly remarkable. We had a great time and had never ending fun especially because the animation team made everything pretty enjoyable. Will come again.
Stayed 3 nights in Apr 2024
Response from Federico Espinal. on May 23, 2024
Dear Maria. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Shanera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really really enjoyed my time here. I went with my family and stayed five nights and it was really beautiful. The whole resort is super clean (they’re always out cleaning and even when the pools and stuff are closed, they’re cleaning the ground and railings and everything) I was super impressed. The staff are super sweet and friendly. In our five night stay, we were only able to get two reservations for the restaurants.. which was annoying but the market buffet had pretty good options. Wasn’t the most amazing food but it was pretty good! I found myself there multiple times a day. Overall a 10/10 experience for me and my family and we would definitely come back! We’re actually planning on it.
Stayed 5 nights in May 2024
Response from Federico Espinal. on May 22, 2024
Dear Shanera. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

brittney

Travelled with group
Absolutely enjoyed every moment here at the Caribe Deluxe Princess. It was my first time visiting the Dominican Republic. Staff is very friendly, property is very clean. The food was delicious and I loved how there were many varieties of different foods served every night. I am looking forward to planning my next trip and staying here again!
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 22, 2024
Dear Brittney. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 22, 2024
Dear Eric. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Ayomikun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Federico Espinal. on May 23, 2024
Dear Ayomikun. Thank you for rating us. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

2/10 Terrible

Mia Lopes

Travelled with family
Disliked: Cleanliness, staff & service
The food quality and selection was terrible. Including the unsanitary birds flying onto the tables. (Including cats) Not enough towels and no wash cloth to clean self. I will say Julio and Jinnette, the bartenders were polite and courteous and kept me entertained. I got sick really bad when I arrived home.
Stayed 3 nights in May 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 22, 2024
Dear Katherine. Thank you for rating us. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024
Response from Federico Espinal. on May 21, 2024
Dear Julie. Thank you for rating us. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Neal JOHNSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Federico Espinal. on May 21, 2024
Dear Neal. Thank you for rating us. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Laila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Junior is always amazing, but Wilkins did his thing. I truly enjoy his presence. Enrique was great as well ! Always an experience to come out and celebrate good vibes at the Caribe .
Stayed 2 nights in May 2024
Response from Federico Espinal. on May 20, 2024
Dear Laila. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Ruben Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay
Stayed 4 nights in May 2024
Response from Federico Espinal. on May 20, 2024
Dear Ruben. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Alex Andres

Travelled with partner
Liked: Amenities
Awesome experience.
Stayed 6 nights in May 2024
Response from Federico Espinal. on May 20, 2024
Dear Alex. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Sacha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and the staff was friendly. The food and drinks were ok.
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 17, 2024
Dear Sacha. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

paloma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Federico Espinal. on May 18, 2024
Estimada Paloma. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

8/10 Good

Ranbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort vibes with friendly staff. Good dining options and convenient access to the beach. Wifi was slow and barely usable at times but that’s a DR problem more than to do with the resort. I would recommend a stay here.
Stayed 5 nights in May 2024
Response from Federico Espinal. on May 17, 2024
Dear Ranbir. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

8/10 Good

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great choice for a family
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 15, 2024
Dear Michelle. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Julio E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful
Stayed 4 nights in May 2024
Response from Federico Espinal. on May 15, 2024
Dear Julio. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Oji, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed five nights at the Caribe Deluxe. Overall, a great experience. The facility was probably maintained and cleaned. The dining could do with some varieties, but overall good. My only concern was the poor wifi connection, especially in the room.
Stayed 1 night in May 2024
Response from Federico Espinal. on May 14, 2024
Dear Oji. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

8/10 Good

Oji, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. The dining could do with some varieties. My concern was the poor wifi connection around the hotel and especially in the room.
Stayed 4 nights in May 2024
Response from Federico Espinal. on May 14, 2024
Dear Oji. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
close to ocean and pool
Stayed 5 nights in May 2024
Response from Federico Espinal. on May 14, 2024
Dear Kathleen. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

michael tracy

Liked: Cleanliness, property conditions & facilities
Property was very nice, much of the staff was great
Stayed 7 nights in May 2024
Response from Federico Espinal. on May 13, 2024
Dear Michael. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Katiria

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 13, 2024
Dear Katiria. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice! However the food was not good.
Stayed 4 nights in May 2024
Response from Federico Espinal. on May 13, 2024
Dear Jordan. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Thelma, Milford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean resort. Great food
Stayed 6 nights in May 2024
Response from Federico Espinal. on May 13, 2024
Dear Thelma. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Petal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need more outlets I’m rooms
Stayed 4 nights in May 2024
Response from Federico Espinal. on May 13, 2024
Dear Petal. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

Kateri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Federico Espinal. on May 13, 2024
Dear Kateri. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

10/10 Excellent

sokol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 7 nights in Apr 2024
Response from Federico Espinal. on May 10, 2024
Dear Sokol. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

4/10 Poor

Oscar

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, check-in was swift and accompanied by a refreshing complementary drink. The resort's transportation system proved efficient. However, the initial excitement waned upon entering the room. The space felt damp and inadequately cleaned. Requested bed sheet replacements due to stains and hairs were repeatedly forgotten, necessitating multiple reminders. Regrettably, this lack of attention to detail extended to housekeeping, as our room was overlooked for cleaning on two occasions, requiring persistent calls for rectification. The highlight of the resort was its stunning beach area, complemented by various bars and food options. Unfortunately, the culinary experience failed to meet expectations. Across multiple restaurants, including the buffet, the food lacked quality and flavor, leaving much to be desired. Entertainment proved to be a mixed bag. While the Michael Jackson tribute, impressed, others fell short, with one evening no having a show. Despite guest complaints, the resort failed to address this shortfall adequately, leaving guests without alternative options for amusement. Perhaps the most concerning aspect of my stay was the resort's handling of a volatile situation involving another guest. Despite exhibiting violent behavior and causing damage, the individual was continually supplied with alcohol, exacerbating the situation. This lack of responsibility and concern for guest safety left a lasting impression of discomfort and unease.
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on May 13, 2024
Dear Oscar. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We highly appreciate that you brought these issues to our attention, in order to take corrective action and avoid a similar situation in the future with other guests. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess

10/10 Excellent

Aerial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was amazing but the buffet food could be improved. The difference food selection was not appetizing OR edible
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 9, 2024
Dear Aerial. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess

4/10 Poor

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this resort because they advertised they have celiac dining options. However we were able to get into only 2 restaurants as they were booked and full prior to our arrival. The only gluten free option in the buffet was soggy bread. Nothing else was labeled. I lived on plain salad and fruit. The food options even without being gluten free were awful. The meat was disgusting. Food was terrible. Many of the staff were very unfriendly. Our room was not ready upon check in time. Alcohol was bottom shelf options only. Fridge in room never got cold. Went to little store for a snack. Snickers bar cost 6.00 Best part of the resort was the wild life walking around. Beach area was covered in seaweed. Definitely would not recommend or return to this resort.
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 9, 2024
Dear Cynthia. Thank you for your fedback. We appreciate that you choose our hotel as holiday destination but we regret that your stay here with us was not as you were expecting as our main goal will be always try to please all our visitors by offering an optimal service. We want to express our most sincere apologies for any possible inconvenience you may have had staying here with us. We want to inform you that we have at our main buffet and our theme restaurants dishes to please visitors as vegetarian, celiac, vegans or people with any special condition. Also we have a very professional guest service department always willing to help all our guests. In fact for all these persons we offer at our guest service department a letter explaining what kind of food should be provided to these persons in order to our staff can bring all the necessary assistance but if the guest does not inform anything at arrival, it is impossible to know it.We highly appreciate that you brought these issues to our attention, in order to take corrective action and avoid a similar situation in the future with other guests.We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess.

6/10 Okay

Miguel

Staff do not explained things happening around the hotel there not communication with us at all also staff is not nice
Stayed 5 nights in May 2024
Response from Federico Espinal. on May 9, 2024
Dear Miguel. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We highly appreciate that you brought these issues to our attention, in order to take corrective action and avoid a similar situation in the future with other guests. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess

6/10 Okay

Shawna

Response from Federico Espinal. on May 9, 2024
Dear Shawna. Thank you for rating us. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess

6/10 Okay

Luisa Da, Newark

Travelled with family
The beach was beautiful!! Staff was wonderful. The rooms need updating, and the food was less than average.
Stayed 3 nights in May 2024
Response from Federico Espinal. on May 8, 2024
Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you may have had during your holidays. We highly appreciate that you brought these issues to our attention, in order to take corrective action and avoid a similar situation in the future with other guests. We hope to have the privilege to be your host on your next trip to Dominican Republic. Sincerely, Federico Espinal. General Manager. Caribe Deluxe Princess

10/10 Excellent

Weslee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time staying at this resort in a year and we had no complaints. The grounds are beautiful, and the staff was friendly and will help with anything. This resort is well worth it for the price! Will definitely stay at this resort again.
Stayed 6 nights in Apr 2024
Response from Federico Espinal. on May 7, 2024
Dear Weslee. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

8/10 Good

Kayla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the wild life on the property and how they always had something going on and how it was right on the beach
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on May 6, 2024
Dear Kayla. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, and very nice clean beach.
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on May 3, 2024
Dear Tam. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet your expectations. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal General Manager Caribe Deluxe Princess.

4/10 Poor

Josue, Kissimmee Fl

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There are staff there that are saying they are in charge of the service and than pressure you to take a 90 min conversation for a vacation club membership. It was so bad!
Stayed 2 nights in Apr 2024
Response from Federico Espinal. on May 2, 2024
Dear Josue. Thank you for your feedback. We are glad that you choose our hotel as your tourist destination but we deeply regret that your stay was not a 100% positive one experience because we always do as much as we can trying to offer our visitors the best possible service. We want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We regret that you were disturbed by pushy vendors but as we stated on another guest’s comments, we inform you one more time that Royal Holidays is an independent company that shares the same workplace with us but has nothing to do directly with our company. Then under any circumstance our guests should be forced to attempt meetings or to buy anything if the client does not want to and based on another guests comment a simple “No, Thanks” is always enough to be bothered but if they continue bothering you, it is important to report it to our guest service department, in order we can take action. Thank you for your understanding. Every point expressed will be discussed with our department managers in order to take the necessary measures trying to continue to offer the best service and we appreciate that you bring your comments to our attention as we consider it as the best way to improve the quality of our service. Sincerely, Federico Espinal.General Manager. Caribe Deluxe Princess.

6/10 Okay

Manuela

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Federico Espinal. on May 1, 2024
Estimada Manuela. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

4/10 Poor

SHLOMO

Travelled with partner
Disliked: Property conditions & facilities
Food was uneatable. Not enough towels. No adults activities.
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on Apr 29, 2024
Dear Shlomo. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination. At the same time we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to receive you when you return to the Caribbean. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.

6/10 Okay

Angelica

Stayed 3 nights in Apr 2024
Response from Federico Espinal. on Apr 30, 2024
Estimada Angelica. Gracias por valorarnos. Saludos cordiales, Federico Espinal. Gerente General. Caribe Deluxe Princess.

8/10 Good

Leonardo F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Federico Espinal. on Apr 29, 2024
Dear Leonardo. Thank you for rating us. Cordial greetings, Federico Espinal. General Manager. Caribe Deluxe Princess.