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HOTEL QALASAYA – Avis

3.5 out of 5
HOTEL QALASAYA
Jr Grau 240, Puno, PUNO

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 21 avis sur 50." "
Note de 8 – Bien, d’après 17 avis sur 50." "
Note de 6 – Acceptable, d’après 8 avis sur 50." "
Note de 4 – Médiocre, d’après 4 avis sur 50." "
Note de 2 – Terrible, d’après 0 avis sur 50." "

8,4/10

Propreté

8,6/10

Service et personnel

8,8/10

Commodités

7,8/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

CLAUDINE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
tout a été correct
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Henry

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bel hôtel. L’un des seul à proposer un parking à proximité dans la zone. Même si le parking n’est pas the parking. Chambres très agréables. Bien finies. Seul bémol, la wifi n’est pas super. Le personnel est disponible et très professionnel.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Tomy

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 1 nuit en août 2023

6/10 – Acceptable

fabienne

Points faibles : Confort de la chambre
Séjour de 2 nuits en avril 2022

8/10 – Bien

Oliver

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nicht verkehrt. Gutes Hotel mit gutem Preis/Leistungsverhältnis.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at the front desk were wonderful, friendly and helpful. The beds were comfortable, the rooms warm and the water hot. The location can not be better, walking distance to Plaza de Armas. The view from the restaurant looks over the Lake and the city. Terrific buffet breakfast. Highly recommended!
Séjour de 2 nuits en novembre 2022

6/10 – Acceptable

Jacob

Voyage en famille
Hotel hverken bedre eller dårligere end forventet. Hotel ligger centralt med kort afstand til restauranter på gågade. Værelset var pænt stort til 4 personer, badeværelse med brus og mindre jacuzzi. Varmt vand i badeværelset skulle bestilles via receptionen.
Séjour de 3 nuits en octobre 2022

10/10 – Excellent

Judith

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
One day in Puno.
Got to the hotel at 6 am and the attendant was not in the lobby. I had to ring the bell several times. He finally showed up 15 minutes later. I had just arrived from an over night bus ride where my husband and i had gotten no sleep so we were a little cranky. Receptionist allowed us to check in early at a cost of 24 dollars extra. Nice hot tea in lobby was appreciated. Beautiful breakfast on the 10th floor with breathtaking views of the city
Séjour de 1 nuit en septembre 2022

10/10 – Excellent

Leny Veronica

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Muy buen servicio sobretodo el chef de la cafeteri
Séjour de 2 nuits en juillet 2022
. a répondu le 12 août 2022
Estimada Leny , muchas gracias por su comentarios, esperamos verlos pronto de vuelta.

8/10 – Bien

James

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The staff were extremely helpful and friendly. The only disappointment was that the elevator stopped working the evening we checked in. And being on the ninth floor, it made it tough to come and go freely for our stay.
Séjour de 2 nuits en juin 2022
. a répondu le 12 août 2022
Dear James, thanks for your review, I hope everything will be ok, I'm sorry for the elevator.

10/10 – Excellent

Rebecca

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great option in Puno
Great hotel, located very close to the main plaza in Puno. Lots of shops and restaurants close by. The rooms are very nice and quite spacious. Breakfast is very good and the restaurant on the 10th floor provides nice views of the city and Lake Titicaca. Staff are very friendly and helpful.
Séjour de 3 nuits en octobre 2021

4/10 – Médiocre

Lourdes Ivalanny

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Experiencia desagradable.
No fue nada agradable. Para empezar no estaba abierto cuando llegamos, estuvimos tocando el timbre por casi 10 minutos. Para poder tomar un baño, tuve que esperar en el baño más de 15 minutos con el agua corriendo esperando a que saliera agua caliente. Hablé a recepción para preguntar y no me contestaron mi llamada. Unos minutos después me regresaron la llamada y me dijeron que tenía que esperar de 25 a 30 minutos corriendo el agua para que saliera caliente.
Séjour de 1 nuit en mai 2021

8/10 – Bien

Golnura gleny

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Buena atencion
Séjour de 1 nuit en février 2020

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great room (big and amazingly comfortable bed!)and service overall... the breakfast was the only downside (not ready on time and really poor choice).
Séjour de 1 nuit en novembre 2019

10/10 – Excellent

keith

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Fa tastic hotel. Great staff who were very helpful. Great breakfast. A short walk into town and about 10 minutes from Lake Titicaca. Highly recommended and fantastic value.
Séjour de 1 nuit en septembre 2019

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement
hote muy antiguo
Hotel muy centrico, a 2 minutos de la plaza de Armas, pero necesita una reforma. Está muy viejo y descuidado. Desayuno pobre para un hotel 4*
Séjour de 2 nuits en septembre 2019

6/10 – Acceptable

Alexey

Points faibles : État et installations de l’hébergement
Not a 4* hotel, not even a solid 3*
Run-down and tired rooms and interior, poor views unless you are at the very top floor and facing Titicacaca. Poor breakfast and unremarkable service.
Séjour de 1 nuit en juillet 2019

6/10 – Acceptable

Voyageur vérifié

Points faibles : Service et personnel, état et installations de l’hébergement
good location but didn't have a great experience
The hotel was in a fantastic location. There is an amazing view from the top floor at sun rise. When I arrived, the staff could not find my reservation. They ended up giving me a room with two single rooms rather than a queen bed. The worst of all, I got stuck in the lift between two floors in the basement for 10 mins. The hotel offered me a suite for the following night at 50% of a standard room rate.
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place
We had a good time at this place but had to adjust our morning rhythm to the availability of hot water. Totally fine in a 2 star place or Hostel, don't get me wrong, but here it was a little annoying
Séjour de 2 nuits en juillet 2019

10/10 – Excellent

Pier Paolo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Inmejorable vista desde el centro de Puno
Su restaurante y su bar, en los pisos 9 y 10, respectivamente, permiten vistas maravillosas del Lago Titicaca. Las mejores desde el centro de Puno, donde está el hotel
Séjour de 1 nuit en juin 2019

8/10 – Bien

moises

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2019

8/10 – Bien

Jorge Luis

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2019
RECEPCION a répondu le 21 juin 2019
Muchas gracias por tomarse un momento de su tiempo para calificar su estadía en el HOTEL QALSAYA, estamos trabajando cada día para mejorar nuestros servicios

8/10 – Bien

Matthew

Points forts : Propreté
Well located but over priced
Location is good for festival, but the room, breakfast and service all below what you'd expect at this price
Séjour de 7 nuits en février 2019
HOTEL QALASAYA a répondu le 24 févr. 2019
THANKS FOR YOUR COMMENTS WE WILL HAVE IT IN ACCOUNT

10/10 – Excellent

deli

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Agradable
Agradable y personal muy amable, siempre estuvieron pendiente de nosotros
Séjour de 4 nuits en février 2019
HOTEL QALASAYA a répondu le 26 févr. 2019
muchas gracias por sus comentarios

8/10 – Bien

Yajie

Points forts : Service et personnel, confort de la chambre
Convenient location and helpful staffs.
We booked two rooms and stayed for two nights. Overall experience was good and I would recommend this place. The good: Location is super convenient. Restaurants, shopping area, Plaza de Armas, all within walking distance. Staffs were very helpful. They don't all speak English, but they try everything they can to help and were super patient with my broken Spanish and communicatibg with me through Google translate. Not so good: We stayed at the rooms on 9th floor (with a view overlooking Lake Titicaca, which is super nice), the internet connection wasn't working most of the time. We had to reconnect every 5 mins or so, and the signal wasn't very good even when we were connected. We were there in mid Dec, and the locals were doing some pre-celebration for a festival in Feb, so there was a 3 Day parade over the weekend and the street was filled with people, music. I found it fun to watch but the friends travelling with us said the noise made it hard for them to fall asleep at night.
Séjour de 2 nuits en décembre 2018
MANAGER a répondu le 26 déc. 2018
your opinion is very important for us we hope to have them soon and that you have enjoyed your stay

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortabke hotel that is centrally located to the historic center. Staff were very friendly and helpful.
Séjour de 1 nuit en novembre 2018
MANAGER a répondu le 1 déc. 2018
We are very happy that your stay has been to your liking until soon

10/10 – Excellent

Robert

Lovely spacious room, quiet, warm and comfortable. Great panoramic views from the restaurant.
Séjour de 1 nuit en novembre 2018
MANAGER a répondu le 30 nov. 2018
thank you for your opinion is very important to improve every day and provide you with the best service until soon

10/10 – Excellent

Carmen, Puerto Rico

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was an excellent experience. The staff is very professional and nice.
Séjour de 1 nuit en novembre 2018
MANAGER a répondu le 12 nov. 2018
thanks your opinion is very important to always provide a better quality service and kindness

8/10 – Bien

Carolina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Vale pela localização
Excelente localização, fica numa esquina da rua mais movimentada de Puno. O café da manhã é simples, mas gostoso. Os funcionários são muito prestativos. A internet deixa um pouco a desejar.
Séjour de 2 nuits en octobre 2018
MANAGER a répondu le 30 oct. 2018
Ficamos muito felizes com o seu comentário que nos ajuda a melhorar e fornecer um serviço melhor até breve

10/10 – Excellent

Aparecido Pedro

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel muito bom recomendo
Gostei muito do Hotel , ótima localização estacionamento fácil , bem localizado , recepção com atendimento nota 10, atenciosos e educados, quartos e banheiros limpos, água de cortesia, café manhã bom, mas precisa melhorar
Séjour de 2 nuits en octobre 2018
MANAGER a répondu le 8 oct. 2018
Obrigado por sua opinião é muito importante para continuar melhorando e sempre fornecer um serviço de boa qualidade até breve

8/10 – Bien

Julien

Great view and location
Great view and location
Séjour de 1 nuit en septembre 2018
MANAGER a répondu le 17 sept. 2018
Your opinion is very important for us until soon

8/10 – Bien

Julls, New Zealand

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely views, on 3rd floor shower very weak but great location.
Séjour de 1 nuit en août 2018
MANAGER a répondu le 13 août 2018
thank you we hope soon your opinion is very important to improve

10/10 – Excellent

AM, Ancona

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel in the center of Puno
Hotel is in the center of Puno, half a block from Plaza de Armas and the Catbedral. Very good staff, always ready to help for everything (tour, airport transportation, informations), printing boarding pass free. Room was clean, lot of space (we booked a triple room, there were three queen size bed), clean bathroom with tube and shower, heathing. Good for the price, this way you got more than what you pay for
Séjour de 2 nuits en août 2018
MANAGER a répondu le 7 août 2018
Thank you very much for your opinion is very important for us and improve our service, or we hope soon

6/10 – Acceptable

Torben

Points forts : Propreté
Larm fra bar
Temlig meget larm fra nærliggende bar
Séjour de 2 nuits en juillet 2018
manager a répondu le 3 août 2018
tak for din mening

10/10 – Excellent

Berly Alexander

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bonita experiencia
fue muy buena , la atención es muy buena también
Séjour de 2 nuits en juillet 2018
MANAGER a répondu le 27 juill. 2018
Agradecemos su opinión es muy importante para nosotros para dar un mejor servicio y atender con la calidez de siempre lo esperamos pronto

10/10 – Excellent

Gus, New York

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Elegant hotel with an excellent view of the city
My wife and I had an excellent experience in this hotel where all the staff are very welcoming and friendly. They took care of all our needs including our return to Juliaca airport. The hotel installations are very beautiful and clean and we really feel like at home. The hotel is right across the street of Lima st. where you can shop all your souvenirs from the trip. Titicaca lake is only 15 minutes from here but from the dinner room in the 10 th floor you can see this wonder of the Andes.
Séjour de 2 nuits en janvier 2018
MANAGER a répondu le 22 janv. 2018
we are very happy that your stay has been to your liking, waiting for you to have the Qalasaya hotel in your house soon

4/10 – Médiocre

Stefano, Toscana

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Una delusione
Speravamo decisamente meglio sia come struttura che come camere, poca manutenzione.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Hotel Qalasaya
It was great location! However it was noisy at night. Hotel claimed this wad not the norm.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

8/10 – Bien

Juan, San Juan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien moderno
Hotel muy moderno y comodo. La barra o el restaurant no estaban abiertos. Pero Buenos restaurantes cerca, así como la plaza principal. Recomiendo Los Balcones de Puno.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Empfehlenswert mit Einschränkungen
Sehr zentral gelegenes Hotel mit sehr freundlichem Personal. Der Aufenthalt war insgesamt sehr angenehm und es wurden Anfragen erfreulich schnell und freundlich bearbeitet. Kritikpunkt ist das fehlende Vorhandensein einer fehlenden öffentlichen Aushängung bezüglich interner Instituionen, im meinem Falle betraf dies das Restaurant, welches überraschend geschlossen war, und das Frühstück, welches trotz Zusicherung von 6 - 10 Uhr erhältlich zu sein, auf einen Samstag offenbar früher schliesst (ungesicherte Angabe, da ich des spanischen nur rudimentär mächtig bin). Ebenfalls unerfreulich, dass an zwei von drei Tagen kein warmes Duschwasser verfügbar war und an einem Tag statt dessen braunes Wasser aus der Leitung kam. Zumindest das kalte Wasser lief reibungslos so dass nicht auf eine Dusche am Morgen verzichtet werden musste. Leute, die einen leichten Schlaf haben, sollten berücksichtigen dass das Hotel auch im Feierviertel der Stadt liegt und dies bis früh am Morgen auch deutlich zu hören ist.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Close to the tourist area with good view
The hotel was fine overall. Location was good as was the view. Breakfast was adequate. The hot was was plenty but it would change to scalding hot without warning. Children could be hurt. Adults need to jump into and out of the stream.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

10/10 – Excellent

Neil, Michigan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Jewel in Puno
Qalasaya is probably one of the nicer hotels in Puno. It offers a great view from the downtown area over everything to see Lake Titicaca. It's probably not as nice as some of the ones on or in the Lake itself, but it offers a bit of Luxury while being close to the Plaza de Armas and the downtown. Nice and large rooms. The staff is very friendly and helpful also. recommend.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

6/10 – Acceptable

uti, Dubai - United Arab Emirates

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Great location but comes at a noise price
We stayed one night in a suite and one in a double bedroom. Suite was great, clean... Breakfast is really simple here. Hotel is ok, next to main square BUT there are two things you need to know! There's a bar upstairs which goes on and on the whole night/extremely loud music. Seen a guy at the reception wanting ti check out, because of the noise! We were on the 4th floor out of 10, so the noise wasn't that bad,but still heard the pounding! Other thing is that hotel staff isn't that helpful (reception) . So the best thing about this hotel is the suite for 3 persons!!!
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

8/10 – Bien

Ef

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

10/10 – Excellent

Pallavi, California

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great & comfortable stay
We just came back from a stay at this hotel in April 2013 and it is very comfortable, clean with nice rooms, great lobby. We stayed with 9 year olds. Very nice service with hot cocoa tea in lobby. Breakfast was very nice. And we also had dinner in the restaurant one night and the waiter was very pleasant and nice. Overall a very comfortable hotel at a great price and I highly recommend this place.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

4/10 – Médiocre

Beto

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Manutenção Ruim
Puno é muito bacana, o folclore esta em toda parte, local seguro e tranquilo.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

8/10 – Bien

Vita

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice view to the Titikaka lake.
Good place for good money.
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very Convenient location, beautiful view in room
We enjoyed our stay at the Qalasaya. Our room had a beautiful view of the Lake and was very conveniently located right off the main avenue in town. The breakfast was very good in the morning and the restaurant was convenient for a quick dinner one evening. Would definitely recommend this hotel, especially for the reasonable price!
MANAGER a répondu le 7 août 2018
hoping to have them soon at the hotel your opinion is very important for us to serve you better