Find hotels near Pukoo Lagoon, Kaunakakai from CA $389

"there was nothing about our experience that made it feel luxurious. First, the online check in system did not work, which meant that we had to do traditional check in and wait in line for that. there were only two people working check in, with a line of guests waiting, while there were three concierge members not doing anything at the time. then when we checked into our room, which was supposed to be a two bedroom suite, we found the connecting door was not unlocked, and we had to make a phone call to get that resolved. Then upon using the pool, we found out that the pool heater was broken and would not be functional our entire trip. Given that it was unseasonably cool, this was quite an issue. Next, on a day when it was warm enough to utilize the beach, upon asking for 5 towels for the five members of our party (not an extreme request) at the towel hut, I was met with disdain and the comment " I am running short of towels" and a blank stare. He finally gave me five towels after a moment of silence. This is not my problem, but the problem of the resort if there are not enough towels to serve one towel per guest. Finally, on day of check out, I asked for a late check out for two hours after check out, and was only able to get one hour, and not even offered any solution that would work, such as changing rooms or paying extra, just told "no". While none of these are huge issues by themselves, as a composite, they added up to an experience that did not meet the luxury one expec"

"Check-in delayed 30 minutes. Not enough pool chairs and umbrella for use. Lanai couch and table/chairs not cleaned. Bird drops. "

"Pauline, the hostess, was friendly and responsive. The unit (220) had a great view of the ocean and Molokai from the balcony, and was right next to a beach (Napili bay) with great snorkeling. A big upgrade from Kihei, where we've stayed the the past. We'll be back."

"Hotel staff was very welcoming and the check in process was easy. The grounds are beautifully maintained. Room was clean and had everything we needed, even laundry which was a welcome surprise. The highlight of this property is definitely the two pools and the walk up bar!"

"Friendly and helpful staff, wonderful pools, and the suites are awesome, too!"

"This was the perfect family resort. Our kids loved the pools! Having a kitchen and washer/dryer is a huge convenience when traveling with young kids. Highly recommend!"

"Perfect beach view. We got to see whales everyday from our balcony! Binoculars are a plus. Only complaint would be the bed was uncomfortable and the pool needed to be cleaned. Loved everything else! "

"Even though we booked under the montage name, the hotel met all standards even with new ownership. The property itself is one of the most magical places we have been. We are very excited to come back in the future with our family. "

"What i liked most about this property is ALL rooms have a beach view. Even the non beach view rooms have a good view of the beach and the room i was assigned to had a mountain view aswell"