Title: Casa Dona Susana (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=14920&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Dona Susana Travelers recharge by the outdoor pool with attentive service at Casa Dona Susana while the vibrant sights and sounds of Playa de los Muertos wait just steps away ## Photo gallery for Casa Dona Susana ![Restaurant - Casa Dona Susana (Puerto Vallarta)](https://images.trvl-media.com/lodging/1000000/20000/15000/14920/w1196h800x2y0-e4ca39c4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Casa Dona Susana (Puerto Vallarta)](https://images.trvl-media.com/lodging/1000000/20000/15000/14920/59a0446b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Casa Dona Susana (Puerto Vallarta)](https://images.trvl-media.com/lodging/1000000/20000/15000/14920/d8439779.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, individually decorated, blackout drapes - Casa Dona Susana (Puerto Vallarta)](https://images.trvl-media.com/lodging/1000000/20000/15000/14920/10ccc0a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Casa Dona Susana (Puerto Vallarta)](https://images.trvl-media.com/lodging/1000000/20000/15000/14920/a48e485c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Dona Susana places visitors in the heart of vibrant Playa de los Muertos. The sun-kissed terrace and outdoor pool provide perfect spots to unwind after exploring nearby attractions. Multilingual staff and concierge services help travelers connect with the best of the area. VIP Access ## Reviews 8.6 Excellent ## Popular amenities - All-inclusive - Free WiFi - Room service VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 4 - Jan. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=14920&PinnedHotelID=14920&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=14920&PinnedHotelID=14920&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 5 - Jan. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=14920&PinnedHotelID=14920&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=14920&PinnedHotelID=14920&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=14920&PinnedHotelID=14920&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=14920&PinnedHotelID=14920&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=14920&PinnedHotelID=14920&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=14920&PinnedHotelID=14920&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/20000/15000/14920/842a4b92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 8.2 Very good 69 reviews ### Highlights Individually decorated Air conditioning LED TV Blackout drapes/curtains Premium bedding Hair dryer Private bathroom Cable channels - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/5700/5653/1329dc0d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Velas Adults Only All Inclusive Marina Vallarta - Pool - Hot tub - All-inclusive - Spa 9.6 Exceptional 520 reviews CA $910 CA $1,102 total includes taxes & fees Jan 30 - Jan 31 [](https://www.expedia.ca/Puerto-Vallarta-Hotels-Casa-Velas-Adults-Only.h5653.Hotel-Information?chkin=2026-1-30&chkout=2026-1-31&rm1=a2®ionId=180016&destination=Puerto Vallarta&destType=MARKET&latLong=20.653406,-105.225334&searchId=e89e8dbc-db39-4b51-a3df-9e594bc624e5&top_cur=CAD) Ad ![On the beach, beach umbrellas, beach towels, beach yoga](https://images.trvl-media.com/lodging/12000000/11550000/11547700/11547659/88c636e2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta South Zone - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 1,163 reviews CA $558 CA $676 total includes taxes & fees Jan 5 - Jan 6 [](https://www.expedia.ca/Puerto-Vallarta-Hotels-Grand-Fiesta-Americana-Vallarta-Adults-Only-All-Inclusive.h11547659.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=180016&destination=Puerto Vallarta&destType=MARKET&latLong=20.653406,-105.225334&searchId=e89e8dbc-db39-4b51-a3df-9e594bc624e5&top_cur=CAD) Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/1000000/996800/996714/40cc1bc7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Nayarit - All Inclusive Nuevo Nayarit - Pool - Hot tub - Breakfast included - All-inclusive 9.6 Exceptional 1,000 reviews CA $1,426 CA $1,726 total includes taxes & fees Jan 10 - Jan 11 [](https://www.expedia.ca/Puerto-Vallarta-Hotels-Grand-Velas-Riviera-Nayarit-All-Inclusive.h996714.Hotel-Information?chkin=2026-1-10&chkout=2026-1-11&rm1=a2®ionId=180016&destination=Puerto Vallarta&destType=MARKET&latLong=20.653406,-105.225334&searchId=e89e8dbc-db39-4b51-a3df-9e594bc624e5&top_cur=CAD) Ad ![4 restaurants, breakfast, lunch served; local and international cuisine](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/7fa857a5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta - Pool - All-inclusive - Spa - Kids pool 7.6 Good 474 reviews CA $434 CA $525 total includes taxes & fees Jan 6 - Jan 7 [](https://www.expedia.ca/Puerto-Vallarta-Hotels-Krystal-Grand-Altitude-Pto-Vallarta-AI.h83084653.Hotel-Information?chkin=2026-1-6&chkout=2026-1-7&rm1=a2®ionId=180016&destination=Puerto Vallarta&destType=MARKET&latLong=20.653406,-105.225334&searchId=e89e8dbc-db39-4b51-a3df-9e594bc624e5&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Vallarta-Hotels-Casa-Dona-Susana.h14920.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Vallarta-Hotels-Casa-Dona-Susana.h14920.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.60156%2C-105.23733&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cdjXbjjf2SzcnyQIjIegPMOajn8=) Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380 #### What's nearby - Olas Altas Street \- 1 min walk \- 0.1 km - Playa de los Muertos \- 2 min walk \- 0.2 km - Olas Altas Beach \- 2 min walk \- 0.2 km - Los Muertos Pier \- 2 min walk \- 0.2 km - Cuale Island \- 5 min walk \- 0.5 km #### Getting around - Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive #### Restaurants - ‪Pancho's Takos - ‬2 min walk - ‪Andale's Restaurant & Bar - ‬1 min walk - ‪Starbucks Zona Romántica - ‬2 min walk - ‪Tuna Azul - ‬1 min walk - ‪Lix : By Xocodiva - ‬2 min walk ## About this property ### Casa Dona Susana Hotel near Playa de los Muertos Near Malecon, Casa Dona Susana provides a terrace, a garden, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests. You'll also enjoy the following perks during your stay: - An outdoor pool - Smoke-free premises, a porter/bellhop, and wedding services - An elevator, multilingual staff, and a 24-hour front desk - Tour/ticket assistance and concierge services - Guest reviews give top marks for the pool, helpful staff, and location Room features All guestrooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - LED TVs with cable channels ### All-inclusive details All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet meals, snacks, and select beverages included ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ## Similar properties ![Spa](https://images.trvl-media.com/lodging/1000000/430000/428600/428596/1a76bcce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Los Arcos Suites Romantic Zone - Pool - All-inclusive - Kids pool - Free WiFi 8.2 Very good 1,007 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=428596&PinnedHotelID=428596&HadPinnedHotel=true®ionId=-1&adults=2) ![City view from property](https://images.trvl-media.com/lodging/4000000/3450000/3442600/3442524/d1679951.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada de Roger - 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Pool - Hot tub - Spa - Pet friendly 9.4 Exceptional 1,005 reviews CA $181 CA $219 total includes taxes & fees Jan 5 - Jan 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=12349316&PinnedHotelID=12349316&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Limited onsite parking ### Food and drink - A restaurant - Snack bar/deli ### Things to do - Outdoor pool ### Conveniences - 24-hour front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Garden - Terrace ### Accessibility - Elevator ### More - 4 floors - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - LED TV with cable channels ### Food and drink - Room service ### More - Air conditioning - Individual decor - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: noon Contactless check-in available Minimum check-in age: 21 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds This property welcomes adults only Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Pool access available from 10 AM to 10 PM Construction is underway at a neighboring building and there may be noise disturbance from the construction work ### Property is also known as Casa Dona Casa Dona Susana Casa Dona Susana Hotel Casa Dona Susana Hotel Puerto Vallarta Casa Dona Susana Puerto Vallarta Casa Susana Dona Casa Dona Casa Susana Dona Susana Susana Casa Casa Dona Susana Hotel Casa Dona Susana Puerto Vallarta Casa Dona Susana Hotel Puerto Vallarta ## Frequently asked questions ### Does Casa Dona Susana have a pool? ### How much does it cost to stay at Casa Dona Susana? ### Is Casa Dona Susana pet-friendly? ### How much is parking? ### What time is check-in at Casa Dona Susana? ### What time is check-out at Casa Dona Susana? ### Are there all-inclusive benefits at Casa Dona Susana? ### Where is Casa Dona Susana located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Dona Susana Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.4 Location ### 9.0 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 563 8 - Good 247 6 - Okay 109 4 - Poor 53 2 - Terrible 29 ## Reviews ### 10/10 Excellent #### Dirk Dec 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent boutique hotel. Enjoyed our stay very much. ##### Dirk Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Emily Dec 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very quiet and clean environment. Maids were super sweet and left cute towel animals every day which I liked. Staff were so kind and caring. Roof top bar was awesome and the food was delicious. Enjoyed the pool. Overall wonderful experience ##### Emily Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Louise Nov 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities room always clean, hard working staff everywhere,great food and drinks. ##### Louise Stayed 9 nights in Nov 2025 ### 10/10 Excellent #### Sara Dec 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities We love staying here. Rooms with the balconies are renovated and spacious. Other rooms have just enough space if you’re spending most of your time at the beach. Not a lot of room to move around, however, clean and comfy. ##### Sara Stayed 9 nights in Dec 2025 ### 8/10 Good #### Blaine Dec 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location and clean which are the most important features. They could try a little harder at selection and service at the pool and not rely on the sister hotel for all the good stuff. I would stay here again but with the understanding that most of your time is across the street where there are more staff and service. ##### Blaine Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### josue Nov 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is in a great prime location close to the beach a little outdated but the location is everything the staff is great thanks to Marisol at the front desk she was verry sweet and helpful I will come back soon love PV ##### josue Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Saverio Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff. Great location to shopping,dinning easy walking to malecon ##### Saverio Stayed 8 nights in Oct 2025 ### 10/10 Excellent #### David Oct 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, access to all 3 sister hotel amenities. Awesome staff! ##### David Stayed 9 nights in Sep 2025 ### 10/10 Excellent #### Alejandro Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff service ##### Alejandro Stayed 7 nights in Sep 2025 ### 8/10 Good #### MAGIE Jun 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, friendly staff ##### MAGIE Stayed 3 nights in Jun 2025 ### 8/10 Good #### john Nov 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities This was the 3rd time my brother and our spouses visited in the last 11 months .The people and the culture keep us coming back. The staff are great, Louis and Joel were great help at the front desk. Diana and Raquel took good care of us on the roof top pool. Our best friends that feel like brothers working at the lounge, Victor, Alexandre, Angel, and Riccardo, we miss you as soon as we leave. Gracias Martha for the free room upgrade, we loved the balcony room. We will definitely be back next year. ##### john Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Michele Sep 3, 2025 The staff was wonderful. The property was one small block off the beach. The rooftop pool had a great view. We would stay there again. ##### Michele Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Carlos Oct 1, 2025 Liked: Cleanliness, staff & service Pros: Location, quiet and close to the sister hotels and restaurants and amenities in Zona Romantica Cons, humidity in the room, regular room felt claustrophobic, (make sure you stay on a room with a balcony) no pool the week we were there, but access to the Los Arcos all inclusive and Arcos condos pools overall 3 stars, the staff was nice ##### Carlos Stayed 7 nights in Sep 2025 ### 8/10 Good #### Deanna Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Casa Dona Susana was very clean with comfortable beds, bedding and towels. Has a quaint Mexican charm to it, and would highly recommend. The only annoying part of the stay was a constant chirping coming from the lobby portion of the hotel. When inquiring about it, they said it had to do with a temperature sensor. Hopefully this’ll be fixed soon so others can enjoy a quite stay. ##### Deanna Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### rod Apr 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location and friendly staff. ##### rod Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Paul Apr 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location with the sister hotel on the beach. Beautiful property and a great, friendly staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/d74228cf-59d4-4b7e-8a89-c9b6fce77448-1745892971294.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c0f5e62a-bc0b-4f71-8156-b4e3ad5405f9-1745892970681.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/77947af0-b1de-4e88-9e1f-1daaa53c7c39-1745892971644.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Paul Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Jose Freddie Jun 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff. ##### Jose Freddie Stayed 4 nights in Jun 2025 ### 8/10 Good #### Scott Nov 16, 2025 Liked: Cleanliness, property conditions & facilities Staff was amazing. The location was great, and the rooftop pool was lovely. The access to the beach and sister hotel was great, and the food for the all-inclusive was very good. There were a couple of negative items. Our room had obvious moisture/mold issues which could be smelled and seen immediately upon entering the room. Also, there was no coffee available in the rooms or on site. The only coffee available at the all-inclusive restaurant was extremely hot and burnt and awful. There were espresso machines at the bar, but after asking many times it was clear tgat the staff did not know how to use them and espresso based coffees were unavailable. ##### Scott Stayed 13 nights in Oct 2025 ### 8/10 Good #### Reyna Jun 9, 2025 I like the location ##### Reyna Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Joshua Mar 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel and staff! ##### Joshua Stayed 11 nights in Feb 2025 ### 8/10 Good #### Gene Carl Jun 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon ##### Gene Carl Stayed 7 nights in May 2025 ### 10/10 Excellent #### PAUL Apr 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location! ##### PAUL Stayed 9 nights in Mar 2025 ### 10/10 Excellent #### Jacqueline Apr 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property has beautiful foliage, comfortable rooms, and the most welcoming staff. Would definitely stay here again! ##### Jacqueline Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Shawn Apr 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Well located for enjoying the Zona Romantica in PV ##### Shawn Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Ralph Apr 22, 2025 Liked: Staff & service, amenities, property conditions & facilities This is our favorite hotel to stay at. 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