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Presidential Suites by Lifestyle - All Inclusive – Avis

3.5 out of 5
Presidential Suites by Lifestyle - All Inclusive
Cofresi Beach 1, P.O. Box 608, Lifestyle Tower, Puerto Plata

Avis

7,2

Bien

Note de 10 – Excellent, d’après 158 avis sur 406." "
Note de 8 – Bien, d’après 93 avis sur 406." "
Note de 6 – Acceptable, d’après 54 avis sur 406." "
Note de 4 – Médiocre, d’après 33 avis sur 406." "
Note de 2 – Terrible, d’après 68 avis sur 406." "

8,2/10

Propreté

7,8/10

Service et personnel

7,2/10

Commodités

7,8/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Jorge

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très aprecie notre petit séjour tout à été très bien et agréable
Séjour de 3 nuits en février 2022

10/10 – Excellent

Jean, Quebec

Voyage de couple
Points forts : État et installations de l’hébergement
Excellent endroit Chambre spacieuse, personnel accueillant y buffet complet
Séjour de 1 nuit en novembre 2019

10/10 – Excellent

George Taniform

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our apartment was just excelent. Good WIFI in and around the property. Good transport around all the facilities
Séjour de 4 nuits en avril 2024

6/10 – Acceptable

Ana

Points faibles : État et installations de l’hébergement
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was very clean and luxurious.
Séjour de 7 nuits en mars 2024
Ecommerce a répondu le 30 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

Wendy

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good
Séjour de 3 nuits en avril 2024
Ecommerce a répondu le 30 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

Bryan

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I been there a couple times and everytime im leaving i wanna stay longer. The services are great. The have to fix minor things around and more snacks during the afternoon. Other wise i love this resort its my favorite. Im coming back soon !
Séjour de 2 nuits en avril 2024
Ecommerce a répondu le 30 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 – Acceptable

ONARAY V

Points forts : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en avril 2024
Ecommerce a répondu le 23 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 – Bien

Maura, MARSHFIELD

Voyage en groupe
Great staff, lovely property. Rooms needs some plumbing upgrading and check in bit of a hassle but all in all a great stay
Séjour de 5 nuits en avril 2024
Ecommerce a répondu le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 – Terrible

Geron

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
It was not a true all inclusive. No restaurants were open. They only had a cheap and low quality buffet with limited options. Totally unacceptable to be called in all inclusive. They literally try to nickel and dime me for everything. It was not a true all inclusive. No restaurants were open. They only had a cheap and low quality buffet with limited options. Totally unacceptable to be called in all inclusive. They literally try to nickel and die me for everything they made me pay for an umbrella as well as, the safe that comes standard in your room in every all inclusive they were horrible
Séjour de 3 nuits en mars 2024
Ecommerce a répondu le 23 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 – Excellent

Geraldi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff members great customers service
Séjour de 2 nuits en avril 2024
Ecommerce a répondu le 16 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 – Acceptable

Tierry

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Ecommerce a répondu le 16 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

Jody

Séjour de 6 nuits en avril 2024
Ecommerce a répondu le 30 avr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

Sandra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy buena la estadías
Séjour de 3 nuits en avril 2024
Ecommerce a répondu le 6 avr. 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

4/10 – Médiocre

Sandhya S

Séjour de 4 nuits en février 2024
Ecommerce a répondu le 6 avr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 – Bien

Traquez

Points forts : Service et personnel
Points faibles : Propreté
Room was dirty and for the price you pay you should be allowed visitors
Séjour de 4 nuits en mars 2024
Ecommerce a répondu le 28 mars 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 – Excellent

Yolanda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Ecommerce a répondu le 28 mars 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

Deanna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My boyfriend and I, had a wonderful time. Our room was beyond amazing, staff were great & very helpful when you needed any assistance. Food is very tasty, they changed it up every day & it never once disappointed. Everything was a walkable distance, didn’t feel like anything was too far. We will definitely make it a yearly thing to visit, we already miss it & want to return!!
Séjour de 7 nuits en mars 2024
Ecommerce a répondu le 28 mars 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

Evelyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mars 2024
Ecommerce a répondu le 22 mars 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 – Acceptable

Jose

The recreation at pool is very bad , don’t have music nd animation
Séjour de 2 nuits en mars 2024
Ecommerce a répondu le 13 mars 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 – Excellent

Sovannarith

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely beautiful and breath taking. We will come again.
Séjour de 3 nuits en mars 2024
Ecommerce a répondu le 13 mars 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 – Acceptable

Argelis

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing to say! Horrible!
Séjour de 4 nuits en février 2024
Ecommerce a répondu le 5 mars 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 – Excellent

Faith L

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great vacation destination with all the amenities one could ask for! Amazing staff and exceptionally hospitality!
Séjour de 5 nuits en février 2024
Ecommerce a répondu le 5 mars 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
Bait and switch
We had booked the Presidential Suites but upon our arrival were "upgraded" to the Royal Suites. This was our first stay at the property and so i was not initially aware, but this was not an upgrade. The room was much smaller and shabbier. This took several hours to get resolved, and they were not able to move us back to the room we had initially booked until the next day. That experience was relatively representative of our stay. The individual people who work at the resort are lovely, but the corporate entity is trying to milk people for all they are worth. Everything is about trying to sell real estate, or get people to buy "upgrades." Once we were in our correct room it was spacious and comfortable, and the beach is wide and very swimmable. The pool near our room was adults only however, the beach was littered with trash, and many of the restaurants are reserved for people who own timeshares, which had not been clear when booking. The beach was also a 10-15 minute walk, which was fine for us but would be tough if you were less mobile. The shuttle only came every ~25 minutes and was often full. Overall I would not recommend this hotel.
Séjour de 4 nuits en février 2024
Ecommerce a répondu le 21 févr. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 – Bien

Paula

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 10 nuits en janvier 2024
Ecommerce a répondu le 19 févr. 2024
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

10/10 – Excellent

Bill

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Ecommerce a répondu le 8 févr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

JANAYA

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
I loved the Dominican people very happy, helpful and kind.
Séjour de 7 nuits en janvier 2024
Ecommerce a répondu le 5 févr. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

Bathsheba

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Ecommerce a répondu le 29 janv. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 – Acceptable

Pedro

Voyage en famille, Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Cuando llegamos al hotel no había una confirmación hecha por Expedía y tuvimos que esperar que llamaran a la administración. Lo que con llevó que nos dieran las habitaciones en edificios separados y bastante lejos, lo que nos produjo bastante incomodidad y problemas. Tuvimos bastante disgusto debido a esto.
Séjour de 2 nuits en janvier 2024
Ecommerce a répondu le 18 janv. 2024
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

10/10 – Excellent

Joel

Séjour de 1 nuit en janvier 2024
Ecommerce a répondu le 13 janv. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 – Excellent

fausto

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Ecommerce a répondu le 13 janv. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 – Terrible

Miguel

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I wish that I never book this place , we pick two room Presidencial suits , front desk staff rude and bad services, I request extra clean towels the answers was how many people you have in your room? We don’t have any clean towels, them 2 hrs after they sent house. Keeper saying that she can dry the dirty ones that used to clean the floor . All bathrooms was clogged contact maintenance no one has answered.
Séjour de 1 nuit en janvier 2024
Ecommerce a répondu le 13 janv. 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 – Excellent

Oscar

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
One of the best resorts in the country
Séjour de 2 nuits en décembre 2023
Ecommerce a répondu le 13 janv. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 – Bien

Jenny

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good stay
Séjour de 2 nuits en décembre 2023
Ecommerce a répondu le 13 janv. 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 – Terrible

GD

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Para mí fue una experiencia muy mala porque era mi luna de miel y fue muy desagradable ver como mi esposo quiso que pasáramos una noche inolvidable y agradable pero lamentablemente no fue así porque todo fue muy diferente a como lo habíamos visto la reservación y lo peor de todo fue cuando llegamos a la habitación que pensé que era lo que habíamos reservado pero no fue así la habitación era una SUIT PRESIDENCIAL y cuando llegamos a la habitación era una suite presidente familiar porque era compartida porque a nosotros no tocó el lado de la sala donde estaba la CAMA plegable y en vez de sentirnos cómodos era todo lo contrario muy incómodo y no fue una experiencia muy grata por ser nuestra luna de miel. EL BAÑO. no le servía la ducha y los accesorios que tiene la ducha están roto algo muy peligroso porque pensar que le puede pasar algo a uno de nosotros es muy incómodo EL SNEC. muy pocas opciones para uno tener que ir tab lejos y esperar un bus 30y 40 minutos para que no valga la pena creo que no es lo correcto - ——— For me it was a very bad experience because it was my honeymoon and it was very unpleasant to see how my husband wanted us to spend an unforgettable and pleasant night but unfortunately it was not like that because everything was very different from how we had seen the reservation and the worst thing about It was all when we got to the room that I thought was what we had booked but it was not the case the room was a PRESIDENTIAL SUITE and when we got to the r
Ecommerce a répondu le 28 nov. 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

8/10 – Bien

Pamela francheska

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en octobre 2023
Ecommerce a répondu le 25 oct. 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 – Terrible

Poonwattie

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel
I stayed at PS in April and the experience was good but now I won’t recommend this place the service and everything else has gone down I had a terrible time staying at PS
Séjour de 6 nuits en octobre 2023
Ecommerce a répondu le 17 oct. 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 – Terrible

Michan

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en octobre 2023
Ecommerce a répondu le 17 oct. 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

8/10 – Bien

Pedro julio

Séjour de 2 nuits en septembre 2023
Ecommerce a répondu le 17 oct. 2023
Estimado Huésped,Muchísimas gracias por su valoracion sobre su estancia, Trabajamos cada día para que ustedes disfruten de sus vacaciones y se encuentren a gusto entre nosotros y nos llena de orgullo si lo hemos logrado. Sentimos mucho los puntos que no fueron de su agrado, tomaremos en cuenta su opinión y mejoraremos los pequeños problemas que nos expone en su comentario.Esperamos volver le a recibirle pronto

4/10 – Médiocre

Waldys

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
Nada limpio!
Ecommerce a répondu le 5 sept. 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

6/10 – Acceptable

Yolanda

Voyage en famille
Points forts : Service et personnel
Un poco antigua
Séjour de 3 nuits en août 2023
Ecommerce a répondu le 31 août 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros. Lamentamos no haber superado sus expectativas durante su estadía en, valoramos altamente las opiniones de nuestros huéspedes y nos preocupamos profundamente por su satisfacción.Esperamos tener una oportunidad de demostrarle que es posible disfrutar en Lifestyle Holidays y que todos nuestros esfuerzos estarán enfocados en lograr nuestro objetivo primordial, su satisfacción.Saludos,

2/10 – Terrible

daniel

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sucia, mala comida, habitación en mal estado, aire acondicionado dańado,
Séjour de 4 nuits en août 2023
Ecommerce a répondu le 26 août 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

10/10 – Excellent

Marvin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Me gusto mucho espero poder volver con mas tiempo
Séjour de 3 nuits en août 2023
Ecommerce a répondu le 21 août 2023
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,

8/10 – Bien

Ernesto

Voyage en famille avec de jeunes enfants, Voyage de couple
Points forts : Propreté
Sh
Séjour de 4 nuits en août 2023
Ecommerce a répondu le 12 sept. 2023
Estimado huésped,¡¡Gracias por sus comentarios!!Para nosotros era un honor tenerles hospedados.Sinceramente apreciamos sus comentarios positivos y le aseguramos que tomaremos sus observaciones en muy alta estima y como oportunidad para mejorar nuestra operación. ¡Muchas gracias por sus sugerencias!¡Esperamos tener el placer de recibirles nuevamente!Cordialmente,

6/10 – Acceptable

Joel

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Food was horrible, and you weren’t allowed to leave with any food back to room also liquor was softed
Séjour de 7 nuits en août 2023
Ecommerce a répondu le 10 août 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies.We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 – Terrible

Rosemary

Points faibles : Service et personnel, état et installations de l’hébergement
Room is very old card open doors no working, X
Séjour de 2 nuits en août 2023
Ecommerce a répondu le 10 août 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies.We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 – Excellent

Wilton

Séjour de 1 nuit en juillet 2023
Ecommerce a répondu le 18 août 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 – Médiocre

Gary

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en juillet 2023
Ecommerce a répondu le 10 août 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies.We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 – Acceptable

Dania

Séjour de 4 nuits en juillet 2023
Ecommerce a répondu le 10 août 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies.We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 – Terrible

Maria

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
We had bugs in the rooms roach and termites rooms smells bad tiles on floors all broken , floors dirty and my feet would turn black they change me to another room a little better but tv would work still had termites , light on the pool as give chock to people passing in front lights the grounds had garbage a lot plastic cups inside pools stuff no so friendly I has an disappointed , food really limited choices over all really bad experience I would never go back to that resort
Séjour de 7 nuits en juin 2023
Ecommerce a répondu le 10 août 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies.We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,