Dear Stephanie, Thank you for your wonderful review! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience!Cordially,Management TeamThe Fives Oceanfront

Dear Susie, Thank you for your kind rating!

Dear Annie, We appreciate the time taken for your kind evaluation. Your preference is highly appreciated, and we are glad to learn that you had a truly unforgettable experience. We hope to host you again at The Fives Oceanfront Puerto Morelos. Cordially, Management team The Fives Oceanfront Puerto Morelos

Dear Maude, We appreciate the time taken for your kind evaluation. Your preference is highly appreciated, and we are glad to learn that you had a truly unforgettable experience. We hope to host you again at The Fives Oceanfront Puerto Morelos. Cordially, Management team The Fives Oceanfront Puerto Morelos

Dear Mariama, Thank you for your kind review!

Dear Sheryle, Thank you for your feedback. We're thrilled to hear you enjoyed the vibe and food at our restaurants. We're sorry for the issues you experienced with the air conditioning, room amenities, and service. We appreciate your suggestions and will address these concerns to improve our guests' experience. Thank you for bringing this to our attention, and we hope to welcome you back for an even better stay in the future.

Estimada Ana, Muchas gracias por su excelente reseña. Esperamos tener el honor de recibirle muy pronto nuevamente.

Dear Deon, Thank you for your fantastic 5-star rating and kind comments!

Dear Michele, Thank you for your amazing evaluation and kind comments. We look forward to your next visit!

Dear Kennedy, Thank you for your glowing review and valuable feedback. We appreciate your kind words and hope to welcome you back soon!

Dear Jennifer, Thank you so much for taking the time to leave your review! We are thrilled that you had a wonderful experience at our hotel.

Dear Alicia, Thank you for your kind evaluation. We appreciate your comments regarding Erick's service. We look forward to the honor of hosting you again!

Dear Fred, Thank you for your kind review. We look forward to your next visit!

Dear Manuel, Thank you for your kind evaluation. We look forward to your next visit!

Gracias Carlos!

Dear Jessica, Thank you for sharing your experience at The Fives Oceanfront. We are delighted to hear that you and your family enjoyed your stay, especially highlighting our exceptional staff members who made your visit memorable.We apologize for any inconvenience caused by the breakfast menu rotation. Your feedback helps us improve our offerings.Regarding the day pass issue and the presentation experience, we sincerely apologize for the inconvenience and any discomfort caused. We take your comments seriously and will address these issues internally to enhance our guests' experiences.We hope to welcome you back for another wonderful stay in the future.

Dear Elizabeth, We apologize for the inconvenience you faced with the lounge chairs during your stay. This is not reflective of our standard of service. We are addressing this internally to prevent future occurrences. We would appreciate the opportunity to welcome you back for a better experience.

Dear Natalia, Thank you so much for sharing your experience! We're thrilled to hear that you had an amazing time with us. It's wonderful to know that you felt comfortable, safe, and enjoyed the food and drinks, especially the coffee at RoMarley. We look forward to welcoming you back with open arms whenever you're ready for another great stay!Cordially,Management TeamThe Fives Oceanfront

Dear Robert, We are deeply sorry for the inconvenience and frustration you experienced due to the booking issue. We understand the impact this had on your travel plans and sincerely apologize for the disruption it caused.Please know that we take this matter seriously and will address it with our management team to ensure that such situations are prevented in the future. We value your feedback and hope to have the opportunity to restore your faith in our service.If there's anything further we can do to assist you, please don't hesitate to reach out.

Dear Robert, Thank you for sharing your experience with us. We are delighted that you enjoyed our property and that our staff provided excellent service. We hope you had a memorable stay and look forward to welcoming you back for another visit in the future.

Dear Shlomo, We appreciate your kind evaluation. We look forward to your next visit!

Dear Yael, Thank you for your kind review! We are thrilled to hear that you had a wonderful stay and that you found our staff amazing, our property lovely, and the atmosphere perfect. It was a pleasure hosting you, and we hope to welcome you back for another enjoyable experience soon.

Thank you for your kind evaluation!

Dear Elvin, Thank you for sharing your positive experience at our hotel. We are delighted that you enjoyed our gorgeous views, pool, and the convenience of our location. It's wonderful to hear that you found our staff to be very friendly and appreciated the efforts made to keep our beach clean.We look forward to welcoming you back for another enjoyable stay in the future.

Dear Angela, Thank you for your review and for choosing to stay with us. We're delighted to hear that you enjoyed our property and the convenience of being within walking distance to restaurants and shops. We appreciate your feedback regarding food and beverage pricing, and we will certainly take this into consideration as we strive to enhance our guest experience. We hope to welcome you back in the future for another enjoyable stay.

Dear Lloyd, We are delighted to hear you enjoyed your room! We'll ensure prompt room service for your next visit, maintaining the same quality.

Dear Kaleigh, Thank you for your kind evaluation. We look forward to your next visit!

Estimada Mariana,¡Gracias por su maravillosa evaluación! Esperamos tener el honor de recibirla nuevamente en The Fives Oceanfront

Thank you for your positive rating. We look forward to your next visit!

Dear Shareese,Thank you for your wonderful review! We are delighted to hear that our hotel left a lasting impression on you. It's fantastic to know that you found our rooms well-designed and spacious, and our staff, particularly Valeria and Sarahi, accommodating. We appreciate your feedback on the food, and we're glad you enjoyed the variety of dining options within walking distance.We look forward to welcoming you back for another 10 out of 10 experience!

Dear Laurence, Thank you so much for your delightful feedback! We are thrilled to hear that our property met your expectations, and it brings us great joy to know that you enjoyed your stay with us. Your kind words are truly appreciated.We look forward to welcoming you back for another wonderful experience in the future.

Dear Jackeline, Thank you for your amazing rating. We look forward to your next visit!

Dear Laura, Thank you so much for your review! We are thrilled to hear that you had an amazing experience at our hotel, from the beautiful surroundings to the exceptional service provided by our staff. It's delightful to know that you enjoyed the breakfast, views, and comfort of your room, including the spacious balcony.We appreciate your recommendation and are pleased that you found our location convenient for exploring the town. We hope to welcome you back soon for another memorable stay.Warm regards,

Dear Alejandra, Thank you so much for your glowing review! We are delighted to hear that you had an amazing experience with us. Making our guests feel welcome and providing exceptional service is our top priority. We're thrilled you enjoyed our rooms and the beautiful beach. We look forward to welcoming you back for another fantastic stay.

Dear Blake, Thank you so much for taking the time to share your incredible experience at The Fives Oceanfront. We are delighted to hear that your second visit surpassed the first and that everything, from the beach to the pool, food, and your room, met your expectations.We are especially thrilled to know that our staff, including Erick, Emir, George, Baldo, Carlos, Ángel, Luisa, and Moisés, played a significant role in making your stay amazing. It warms our hearts to hear that they provided excellent care and were both caring and patient, especially with your little ones.We truly appreciate your loyalty, and we can't wait to welcome you and your family back for another unforgettable experience. Safe travels until then!

Dear James, Thank you for your positive feedback on our exceptional staff and location. We appreciate your suggestion regarding menu variety, and we'll certainly consider implementing changes to enhance your experience. We look forward to welcoming you back for another enjoyable stay.

¡Gracias por calificarnos!

Dear Patricia, Thank you for your kind rating. We look forward to your next visit!

Dear Sandy, WE sincerely apologize for the inconvenience caused by the last-minute cancellation of your booking. We understand the impact this had on your plans and deeply regret any frustration it may have caused.

Thank you for your wonderful evaluation!

Dear Jodie, Thank you for your amazing evaluation. We look forward to your next visit!

Dear Berenice, We're delighted to hear your parents enjoyed their stay! Our commitment to accessibility and exceptional service is our priority. We can't wait to welcome them back, and we look forward to hosting you in the future as well.

Thank you for reviewing us!

Thank you for your kind rating!

Dear Cain, Thank you for your detailed feedback. We're pleased to hear you enjoyed our peaceful surroundings, spacious room, and the amenities. Your observations regarding seating and service are duly noted, and we'll work on enhancing these aspects. We appreciate your recommendation and hope to welcome you back for an even better experience in the future.

Dear Mray, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our property stunning and appreciated the great customer service. However, we sincerely apologize for the issues you encountered during your stay.We regret any inconvenience caused by the early closure of our pool and the disturbance from the blinking light in your room. Your comfort is our priority, and we will address these issues promptly to enhance the overall experience for our guests.We also apologize for any confusion regarding pricing and unexpected fees. We understand the importance of transparent communication and will work to improve the clarity of our pricing information.Regarding the beach experience, we appreciate your understanding of our efforts to maintain cleanliness, and we will ensure that our staff is more mindful of guest comfort during these activities in the future.Your insights are invaluable to us, and we hope to have the opportunity to welcome you back for an improved and more enjoyable stay.

Thank you for your kind review!

¡Gracias por evaluarnos!

Dear Shgfa, We appreciate you taking the time to share your feedback. We are genuinely sorry to learn about your rating and would like to understand more about the specifics of your stay to address your concerns effectively. Could you please contact us directly so we can gather more details and work towards resolving any issues you may have encountered? Your satisfaction is our priority, and we look forward to the opportunity to assist you further.