6 piscines extérieures, parasols, chaises longues
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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort – Avis

5 out of 5
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO

Avis

7,8

Bien

Note de 10 – Excellent, d’après 318 avis sur 706." "
Note de 8 – Bien, d’après 175 avis sur 706." "
Note de 6 – Acceptable, d’après 91 avis sur 706." "
Note de 4 – Médiocre, d’après 50 avis sur 706." "
Note de 2 – Terrible, d’après 72 avis sur 706." "

8,4/10

Propreté

8,2/10

Service et personnel

8,4/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

Jeremie

Points forts : Service et personnel
Points faibles : Propreté
Nous n’avons pas aimé la nourriture pas une belle plage les photos pour le reste de l’établissement ne représente pas bien l’établissement ce n’est propre.
Séjour de 5 nuits en mai 2024
Expedia Champion a répondu le 21 mai 2024
Bonjour Famille, j'espère que vous allez bien, je m'excuse pour ce qui s'est passé, nous allons y travailler.

10/10 – Excellent

Gabriel

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités
super top rien a dire de plus
Séjour de 3 nuits en février 2024
Dear Gabriel a répondu le 2 mars 2024
Dear Gabriel,Thank you for providing feedback on your most recent stay we will be happy to see you again and make your stay a lot better kind regards.

10/10 – Excellent

Patricia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
L'hôtel est magnifique, le service impeccable. Merci à tout le personnel pour votre accueil. Les restaurants sont variés. Nous avons bien manger. Les spectacles sont très bien. La seule déception :la plage. Il semble que les algues aient envahies la mer des Caraïbes. On pense à y retourner!
General Manager a répondu le 20 mars 2023
Cher invité;Nous nous réjouissons d'avoir le plaisir de vous accueillir à nouveau dans notre hôtel et vous assurons que vous profiterez de services et d'installations de qualité supérieure lors de votre prochaine visite.Cordialement,

10/10 – Excellent

Sean

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really liked all the activities and events for kids. Great staff, Buffett was excellent. Rooms are very well noise cancelling, which we really appreciated. I would recommend this resort to families with kids for sure.
Séjour de 7 nuits en mai 2024

10/10 – Excellent

Bao

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The rooms are very spacious and clean. The staff was extremely friendly and helpful. There were a good amount of options for restaurants for dining in and the buffet was good.
Séjour de 4 nuits en mai 2024
Bao a répondu le 26 mai 2024
Dear Bao,Thank you for choosing us and for taking the time to provide feedback on your most recent stay, we would love to see you again, Hopefully you can visit us again Royalton Splash Riviera Cancun y your home!!

8/10 – Bien

Kwang

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort was huge with tons of activities. Staff were friendly and eager to serve their customers. Food was ok…breakfast and lunch options were very limited but they had bits of everything for everyone. Overall, I would recommend this place, especially if you have young kids.
Séjour de 3 nuits en mai 2024
Expedia champion a répondu le 24 mai 2024
Dear family, I hope you are well, thank you very much for your comments, we hope to see you soon, greetings.

6/10 – Acceptable

Chris Khoa

Points forts : Propreté
Séjour de 4 nuits en mars 2024
Chris a répondu le 26 mai 2024
Dear Chris Thank you for choosing us for your most recent stay we would love to see yo and your family back with we would love to make your stay excelent

10/10 – Excellent

Raghbir

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful, ll come back for sure😊
Séjour de 4 nuits en mai 2024
Expedia champion a répondu le 24 mai 2024
Dear family, I hope you are well, thank you very much for your comments, we hope to see you soon, greetings.

10/10 – Excellent

Calvin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only issue was the dining. Hard to get reservations at the restaurants
Séjour de 3 nuits en mai 2024
Dear Calvbin a répondu le 26 mai 2024
Dear Calvin Thank you for responding our survey we would like to make your stay with us it is an honour

10/10 – Excellent

ILDA

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great service
Séjour de 4 nuits en mai 2024
Expedia champion a répondu le 24 mai 2024
Dear Ilda We hope you are very well, thanks for your comments, and we hope to see you soon.

4/10 – Médiocre

Ferdinand

Séjour de 5 nuits en mai 2024
Expedia champion a répondu le 22 mai 2024
I hope you are well, thank you for your comments, we are working to improve.

10/10 – Excellent

takira

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great
Séjour de 4 nuits en mai 2024
Expedia Champion a répondu le 21 mai 2024
Good morning family I hope you are very well we are glad you had a good time with us, thank you very much for your comments, we hope to see you soon, greetings.

10/10 – Excellent

Timothy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful venue. We celebrated our wedding with 45 of our closest friends and family. Everyone enjoyed all the restaurants and endless things to do.
Séjour de 8 nuits en mai 2024
Expedia Champion a répondu le 21 mai 2024
Good morning family I hope you are doing well we are glad you had a great time and enjoyed the wedding, we hope to see you again, greetings.

10/10 – Excellent

Theresa

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool needs to be maintained to a higher standard. The water is murky the infinity pools are awful. The surrounding bushes are full of trash.
Séjour de 7 nuits en mai 2024
Expedia Champion a répondu le 21 mai 2024
Family I hope you are doing well, thank you very much for your comments we will work on it.

10/10 – Excellent

Austin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en mai 2024
Expedia Champion a répondu le 16 mai 2024
Thank you very much for your comments we are glad you had a good stay, we hope to see you soon, greetings.

6/10 – Acceptable

Yaacov

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Taxis taking advantage of you. And the room was located by service center so was a bit noisy
Séjour de 1 nuit en mai 2024
Expedia Champion a répondu le 15 mai 2024
Dear family, I hope you are well, thank you very much for your comments, we hope to see you soon, greetings

10/10 – Excellent

Jorge

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay here was fantastic! Our concierge Roque and Gonzalo went out of their way every single day to make sure we had everything needed. Alexander Colorado and Lupita were always there to get us what we needed anytime we saw them as well. There really was not a single person who wasn’t welcoming. We will definitely be going back soon!!
Séjour de 4 nuits en mai 2024
Expedia Champion a répondu le 15 mai 2024
Dear family, I hope you are well, thank you very much for your comments, we hope to see you soon, greetings

2/10 – Terrible

Annalie

Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en mai 2024
Expedia Champion a répondu le 15 mai 2024
Dear family, I hope you are well, thank you very much for your comments, we hope to see you soon, greetings

10/10 – Excellent

Charina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excelente para pasarlo bien en familia muy bien servicio
Séjour de 3 nuits en mai 2024
Expedia Champion a répondu le 15 mai 2024
Querida familia espero que se encuentren bien, muchas gracias por sus comentarios esperamos verles pronto, saludos

2/10 – Terrible

Nihchal

Voyage en famille, Voyage de couple, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Change the menu for room service.
Séjour de 3 nuits en mai 2024
Expedia Champion a répondu le 15 mai 2024
Dear family, I hope you are well, thank you very much for your comments, we will work on it, greetings

10/10 – Excellent

Bhagwant

Points forts : Propreté
Séjour de 5 nuits en mai 2024
Expedia Champion a répondu le 15 mai 2024
Dear family, I hope you are well, thank you very much for your comments, we hope to see you soon, greetings

8/10 – Bien

Kenichiro

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en avril 2024
Expedia Champion a répondu le 15 mai 2024
Dear family, I hope you are well, thank you very much for visiting us, we hope to see you soon, greetings

8/10 – Bien

Kaycie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Expedia Champion a répondu le 12 mai 2024
Muchas gracias por tus comentarios, esperamos verles pronto, saludos

10/10 – Excellent

Cinthya

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lo que mas me gusto es el excelente trato del personal con exepcion de una chica que nos atendio a la hora de enttega de los cuartos muy grosera pero fuera de eso excelente preparación de todo su personal
Séjour de 1 nuit en avril 2024
Expedia Champion a répondu le 12 mai 2024
Querida Cinthya Gracias por dejarnos sus cometarios, trabajaremos en ello para brindar la mejor atencion

8/10 – Bien

Veronica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
Expedia Champion a répondu le 12 mai 2024
Querida veronica muchas gracias por dejarnos sus comentarios esperamos verles pronto

6/10 – Acceptable

James

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
$600 credit* is not really the credit they offered, instead just the coupon book worth $600 which was pretty much useless. For some degrees, it kinda of misleading and fraud advertising.
Séjour de 4 nuits en avril 2024
Expedia Champion a répondu le 9 mai 2024
Dear family, we hope you are well, thank you for sharing your comments, we will work on it.

10/10 – Excellent

Karen, Stafford

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
Expedia Champion a répondu le 12 mai 2024
Querida Karen muchas gracias por sus comentarios, esperamos verles pronto, saludos

10/10 – Excellent

Luisa Janeth

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I booked it one year in advance and they still didn’t give me my two rooms a booked right next to each other and it was super noisy early mornings.
Séjour de 5 nuits en mai 2024
Expedia Champion a répondu le 8 mai 2024
Family I hope you are well, thank you very much for sharing your comments we will work on it

10/10 – Excellent

Pongwipa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful resort great pool spacious lobby with nice breeze well designed. Guest service RICARDO is so helpful exceed all our expectations made our stayed more enjoyable he's the best an MVP. Varieties of restaurants food are delicious, this is our third time at this resort we like it so much and will definitely come back soon highly recommend. Pongwia, Chicago
Séjour de 6 nuits en avril 2024
Expedia Champion a répondu le 7 mai 2024
Family, I hope you are well, we are very glad that you have visited us, we hope to see you soon, greetings

8/10 – Bien

Rich

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall we had an amazing time, a few things came up, but didn’t ruin our experience. We had the Diamond package, which we felt was worth the upgrade, including the butler service (thank you Roche and Gonzalo)- between booking restaurant reservations, room service requests and finding our shuttle guy for our airport transportation. After reading many reviews, our experience with the food and pool chairs matched what we read… food was very hit or miss, including a cross contamination concern at the Hibachi. Next to raw shrimp issue (not ceviche) The Cave was our least liked. Food trucks and Nibbles by the pool would run out of food around 3pm. The “claiming” of pool chairs, then no one sitting in them for hours was a bit of an issue in the Diamond pool. We would go down around 9am, be sat by the pool attendant, then an hour or 2 later, people would come up and yelling, saying “those chairs are ours”, “we’ve had these all week”. This happened to us 3 times in one day 😂. The pool attendants did there best to find us or them different spots. I think if they didn’t allow “claiming”, maybe that would be better…or have better signage stating a time limit. The pool attendant had told us if they don’t see anyone for an hour or more, they’ll remove the towel being used to “claim” the chair(s). The Diamond breakfast buffet was good, as well as the Mexican restaurant. Nice coffee place with baked goods. We constantly saw people cleaning. Overall a good experience and would return.
Séjour de 4 nuits en avril 2024
Expedia Champion a répondu le 7 mai 2024
Family, we hope you are feeling very well, thank you very much for sharing your comments about your experience, we will be working on it.

8/10 – Bien

Yolanda

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would be nice to have a few more things for the adults to do
Séjour de 4 nuits en mai 2024
Expedia Champion a répondu le 7 mai 2024
Family, we hope you are feeling very well, thank you very much for sharing your comments about your experience, we will be working on it.

10/10 – Excellent

Alfred

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was amazing, they really made me feel at home.
Séjour de 7 nuits en avril 2024
Expedia Champion a répondu le 7 mai 2024
We hope you are doing well, thank you very much for sharing your comments, we hope to see you soon

8/10 – Bien

DARIUS

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Safe a place for kids!
Séjour de 5 nuits en avril 2024
Expedia Champion a répondu le 7 mai 2024
Dear Darius, we are glad that you enjoyed your vacation, we hope to see you soon

6/10 – Acceptable

Adrian

Points forts : Propreté, état et installations de l’hébergement
The hotel and rooms were great, but as a person with food allergies I was struggling to find suitable menu options. Every time I arrived at the buffet or one of the restaurants, a staff person would always ask “any food allergies?” The research is great but please actually help us with food allergies maximize our dining experience! I need to
Séjour de 7 nuits en avril 2024
Jonathan Puc- Expedia Champion a répondu le 7 mai 2024
Dear Adrián,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

10/10 – Excellent

Carrie Lola, Worthington

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a 5 star property and you would not go wtong booking. Staff, facility, food, drink, and entertainment was excellent! WE WILL BE BACK!
Séjour de 7 nuits en avril 2024
Jonathan Puc- Expedia Champion a répondu le 7 mai 2024
Dear Carrie Lola,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

10/10 – Excellent

Martin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ok
Séjour de 4 nuits en avril 2024
Jonathan Puc- Expedia Champion a répondu le 7 mai 2024
Dear Martín.We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

10/10 – Excellent

noir

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A pesar de que en YouTube puedes encontrar opiniones desfavorables, creo por experiencia propia que no es justo con el hotel, la estancia estuvo muy muy bien, instalaciones muy buenas, atención buena, ampliamente recomendado
Séjour de 4 nuits en avril 2024
Jonathan Puc- Expedia Champion a répondu le 7 mai 2024
Estimado Noir,¡Nos ha encantado leer su comentario! En nombre de todo el equipo de Royaltón Splash Riviera Cancún, queremos extender nuestra más sincera gratitud por tomarse el tiempo de compartir su experiencia con nosotros. Nos llena de alegría saber que su estancia en nuestro hotel fue placentera y que apreció nuestros servicios y amenidades. Sus amables palabras nos motivan a seguir esforzándonos por ofrecer experiencias memorables a todos nuestros huéspedes. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro próximo y superar sus expectativas una vez más. Gracias una vez más por elegirnos y por compartir sus comentarios.Cordialmente,

6/10 – Acceptable

Alexandra Janeen, Yucaipa

Séjour de 5 nuits en avril 2024
Expedia champion a répondu le 23 mai 2024
Dear Family I hope youre very well, thank you for your comments, we hope to see you again

10/10 – Excellent

Juan Pablo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fantastic hotel! Lots of great restaurants, room was very comfortable! Beach is nice, well maintained. Definitely will book again!
Séjour de 4 nuits en avril 2024
Jonathan Puc - Expedia Champion a répondu le 7 mai 2024
Dear Juan Pablo,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

10/10 – Excellent

Cinthya

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Definitivamente la atencion del personal se lleva todo el merito super amables lo unico que no me parecio fue que elndia que cerraron el bufete y lo instalaron afuera habia muy poca variedad de comida pero fuera de eso me encanto el hotel
Séjour de 1 nuit en avril 2024
Jonathan Puc - Expedia Champion a répondu le 7 mai 2024
Estimada Cinthya,¡Nos ha encantado leer su comentario! En nombre de todo el equipo de Royaltón Splash Riviera Cancún, queremos extender nuestra más sincera gratitud por tomarse el tiempo de compartir su experiencia con nosotros. Nos llena de alegría saber que su estancia en nuestro hotel fue placentera y que apreció nuestros servicios y amenidades. Sus amables palabras nos motivan a seguir esforzándonos por ofrecer experiencias memorables a todos nuestros huéspedes. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro próximo y superar sus expectativas una vez más. Gracias una vez más por elegirnos y por compartir sus comentarios.Saludos cordiales,

4/10 – Médiocre

PRINCESS

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Jonathan Puc - Expedia Champion a répondu le 7 mai 2024
Dear Princess,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

10/10 – Excellent

Seon

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing resort!
Séjour de 4 nuits en avril 2024
Jonathan Puc - Expedia Champion a répondu le 7 mai 2024
Dear Seon,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

2/10 – Terrible

Jamileh

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Everything is costing, food variety was horrible. Excursions scammed, money stolen from room and no actions were taken
Séjour de 6 nuits en avril 2024
Jonathan Puc - Expedia Champion a répondu le 7 mai 2024
Dear Jamileh,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

8/10 – Bien

Jenica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service from our butler Jonathan was exceptional.
Séjour de 5 nuits en avril 2024
Jonathan Puc - Expedia Champion a répondu le 7 mai 2024
Dear Jenica,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

10/10 – Excellent

Marie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent property! Pool was warm and huge! Great views and walkable resort. Nice people and felt super safe. Great ahows. Be sure to bring white clothes for the white party on friday nights along with your dancing shoes. That was an awesome party night. Always a show for the kids. Great resort.
Séjour de 7 nuits en avril 2024
Jonathan Puc - Expedia Champion a répondu le 7 mai 2024
Dear Marie,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

8/10 – Bien

robert

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall we had a great time. The resort is nice. Water park is great. Food is decent. The restaurants all have long wait for the food once ordered but that is becuase they are understaffed. The staff is great. Also they claim that there is a long wait for all the restaruants and when you get in there the restruant is pretty empty. Not sure what that was about
Séjour de 7 nuits en avril 2024
Jonathan Puc a répondu le 7 mai 2024
Dear Robert,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

4/10 – Médiocre

Megan, new York

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The hotel was kid-friendly with lots to do for them. Wish there was an option to purchase top-shelf drinks. The food quality fluctuated during our stay, improving towards the end. Although we faced no issues dining early at 5:30 pm, a significant inconvenience arose during check-in when they charged my card despite prepayment through Expedia. When I spoke with the front desk they said sorry it would take 5 days to return to the c. card. The last day they had not even initiated the refund and it took us 45 minutes to get them to process it. They also struggled to provide connecting rooms or access to my children's room, which was five rooms away. After persistent follow-ups, I managed to obtain a bracelet for access. While my children's room was fine, mine had a persistent bathroom odor from the third day onwards, and the staff's assistance was lacking. The spa was visually appealing, but be cautious about the duration of your services; my 60-minute booking was cut short to 40 minutes. After negotiation, they rectified this with an additional massage, which was a great massage. The gym was nice but small and crowded they let me check out a yoga mat to stretch in my room. My youngest son said they only spoke Spanish in the kids club.
Séjour de 6 nuits en février 2024
Jonathan Puc a répondu le 7 mai 2024
Dear Megan,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

2/10 – Terrible

darlene

Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I got to the resort at about 9 am. I was supposed to be in my room to check in by 3 which was fine. They would not get me in my room until 5:30 Pm. We get to the room it smelled horrific and was dirty. So we asked to change the room and they said we need another hour. We get to the changed room and it wasn’t ocean view they refused to change it and said “to the hotel this is ocean view”. The staff is extremely rude, you call for room service they “what do you want lady we don’t have nothing” extremely rude. The resort has horrible food nothing was appetizing except maybe fries and all the restaurants close early or refuse to serve you if you’re wearing a tank top. They charged extra non necessary fees when I got to the hotel that I was unaware of us as well. When leaving the hotel they claimed they scheduled our shuttle back to the airport and they didn’t. So we had to pay 130$ for transportation just to get back to the airport and just make our flight. I do not recommend this hotel pricey and way too inconvenient. Everyone expects a tip as well
Séjour de 5 nuits en avril 2024
Jonathan Puc a répondu le 7 mai 2024
Dear Darlene,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

8/10 – Bien

Anastasia

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We stayed at the resort for 6 days. Our butlers Abril and Clarisa made sure we had everything we need and were super friendly and attentive to all our needs, trying to accommodate a person with disability is not easy when the resort doesn’t have any pool lifts and accessible showers. This is something I think the management should consider. The resort was clean with great food and entertainment, however we didn’t feel safe in water park, in fact I flipped over from tube and bumped my head, knee and wrist very hard, and after learned we have to pay for doctor. They gave the paper to write down my information and what happened, however at the end I learned this was cancelation to see the doctor.. I think this is something shady to do when you even can’t think straight after accident and are worried for your kids to not go on any slides anymore and get hurt. The other thing what happened to us is that elevator dropped down from one floor to another, my mother fell and hurt her knees and again it took them probably a day to fix it…and people were still going on this elevator, when I think they should’ve closed it . Overall we had a good time, but some things the hotel I think needs to work on. It takes team to fix things, not only butlers who are trying the best to make you feel better.
Séjour de 6 nuits en avril 2024
Jonathan Puc a répondu le 7 mai 2024
Dear Anastasia,We were thrilled to read your comment! On behalf of the entire team at Royalton Splash, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

8/10 – Bien

Florence

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Butlers was on point. Bery cordial and always ready to help.
Séjour de 4 nuits en avril 2024
Jonathan Puc a répondu le 7 mai 2024
Thank you so much for your feedback, hopefully, you can choose us next year, we would love to make the best of your experience.