Title: Hacienda Morelos (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=4490657&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Morelos Dive into underwater adventures or relax on white sand beaches at this oceanfront hotel with a restaurant offering stunning views. ## Photo gallery for Hacienda Morelos ![Outdoor pool, pool umbrellas - Hacienda Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/54af9e3f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, desk, free WiFi - Hacienda Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/24c462db.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views - Hacienda Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/0eef96fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, sun loungers, beach umbrellas - Hacienda Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/dad82e28.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Hacienda Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/0d14f796.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just steps from Puerto Morelos Town Square, Hacienda Morelos offers a private beach, scuba diving, ocean views from the restaurant and bar, continental breakfast, in-room WiFi, and an outdoor pool for families. ## Reviews 6.8 ## Popular amenities - Pool - Breakfast included - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Feb. 5 - Feb. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 6 - Feb. 7](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 13 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Standard Room, 1 King Bed ![Premium bedding, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/7ecd8fe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Furnished balcony Air conditioning Free cribs/infant beds TV Premium bedding Sofa bed Private bathroom Free bottled water - Sea view - 129 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Standard Double Room ![Premium bedding, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/df931d28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Furnished balcony Air conditioning Free cribs/infant beds TV Premium bedding Sofa bed Private bathroom Free bottled water - Sea view - 129 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room (King) ![Premium bedding, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/7ecd8fe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (King) ### Highlights Furnished balcony Air conditioning TV Premium bedding Private bathroom Free bottled water Cable channels Daily housekeeping - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room ![Premium bedding, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/df931d28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Furnished balcony Air conditioning TV Premium bedding Private bathroom Free bottled water Cable channels Daily housekeeping - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Lounge King ![Premium bedding, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/7ecd8fe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Lounge King ### Highlights Furnished balcony Air conditioning TV Premium bedding Private bathroom Free bottled water Cable channels Daily housekeeping - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Lounge Double ![Premium bedding, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/df931d28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Lounge Double ### Highlights Furnished balcony Air conditioning TV Premium bedding Private bathroom Free bottled water Cable channels Daily housekeeping - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Terrace King ![Premium bedding, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/7ecd8fe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Terrace King ### Highlights Furnished balcony Air conditioning TV Premium bedding Private bathroom Free bottled water Cable channels Daily housekeeping - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Terrace Double ![Premium bedding, desk, free WiFi](https://images.trvl-media.com/lodging/5000000/4500000/4490700/4490657/df931d28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Terrace Double ### Highlights Furnished balcony Air conditioning TV Premium bedding Private bathroom Free bottled water Cable channels Daily housekeeping - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Hotel-Hacienda-Morelos.h4490657.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Hotel-Hacienda-Morelos.h4490657.Hotel-Information) ## About the area Located in Puerto Morelos, Hacienda Morelos is in the city center and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider Arrecife de Puerto Morelos National Park, or check out an event or a game at El Rey Polo Country Club. Kayaking, snorkeling, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. [Visit our Puerto Morelos travel guide](https://www.expedia.ca/Puerto-Morelos.dx180137) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.84611%2C-86.87693&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_OzKdFA3gQM1zLYqx_9r0afa5P0=) Rafael E Melgar Mz 2 SM 2 Lte 5-B, Puerto Morelos, QROO, 77580 ### What's nearby - ![Cancun_PuertoMorelosTownSquare_6260342163](https://images.trvl-media.com/place/6260342/91f7d9c0-bd25-4ec3-a5e7-86e5fe431e40.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerto Morelos Town Square 2 min walk \- 0.2 km - ![Sand sculpture of Mayan calendar. Truly a work of art!](https://images.trvl-media.com/place/180137/a7a5559f-62e3-4be1-accb-ad55be5a4839.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ojo de Agua Beach 3 min walk \- 0.3 km - ![Breathtaking ](https://images.trvl-media.com/place/180137/91c140e6-a78d-4ca6-83f5-1d5730a86379.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Arrecife de Puerto Morelos National Park 3 min walk \- 0.3 km - Puerto Morelos Artists’ Cooperative 2 min walk \- 0.2 km - San Jose Catholic Parish 2 min walk \- 0.2 km ### Getting around - Cancun Intl. Airport (CUN) 26 min drive ### Restaurants - Punta Corcho 2 min walk - La Sirena Restaurant, Lounge and Sports Bar 3 min walk - Peninsula 5 min walk - Chimichurri 2 min walk - Lola y Moya 1 min walk ## About this property ### Hacienda Morelos Family-friendly hotel near Puerto Morelos Town Square You can look forward to free continental breakfast, a terrace, and a bar at Hacienda Morelos. With a beachfront location, sun loungers, and scuba diving, this hotel is the perfect place to soak up some sun. The on-site restaurant, Restaurante, offers breakfast, lunch, dinner, and ocean views. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool and a children's pool, along with pool umbrellas - Free self parking - A theme park shuttle, tour/ticket assistance, and beach umbrellas - Beach towels, multilingual staff, and a 24-hour front desk Room features All guestrooms at Hacienda Morelos boast comforts such as premium bedding and furnished balconies, as well as amenities like free WiFi and air conditioning. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Smart TV, books, stereo](https://images.trvl-media.com/lodging/108000000/107850000/107846400/107846332/e6c82a6e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa La Buena Vida Villa steps from the beach with a Pool! +Bikes Puerto Morelos - Pool - Hot tub - Kitchen - Washer [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=107846332&PinnedHotelID=107846332&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/108000000/107450000/107443900/107443865/a538c60d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa, "Joy of the Sea" Puerto Morelos - Pool - Kitchen - Washer - Dryer 9.4 Exceptional 3 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=107443865&PinnedHotelID=107443865&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/76000000/75910000/75902300/75902234/a05d6ed6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beautiful private apartment with sea view 15 minutes from the airport Q.R. - 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Ocean & Mangrove Views Puerto Morelos - Ocean view - Pool - Kitchen - Parking included [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=119644213&PinnedHotelID=119644213&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/123000000/122660000/122653500/122653429/99c586c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Strela-Penthouse w jacuzzi & ocean view Puerto Morelos - Pool - Free WiFi - Air conditioning - Housekeeping [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=122653429&PinnedHotelID=122653429&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach towels](https://images.trvl-media.com/lodging/96000000/95970000/95961200/95961169/741d1de6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Catalina for families Puerto Morelos - Kitchen - Washer - Air conditioning - Outdoor Space 7.4 Good 3 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=95961169&PinnedHotelID=95961169&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby](https://images.trvl-media.com/lodging/42000000/41920000/41918000/41917989/1c362367.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Home with pool and close 7 minutes to the beach, Pet-Friendly Puerto Morelos - Pool - Kitchen - Washer - Pet friendly 8.4 Very good 10 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=41917989&PinnedHotelID=41917989&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Apartment, 1 Bedroom, Kitchen](https://images.trvl-media.com/lodging/6000000/5660000/5652500/5652496/c9f341c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fragata Departamentos Puerto Morelos - Kitchen - Pet friendly - Free WiFi - Air conditioning 8.8 Excellent 120 reviews CA $103 CA $133 total includes taxes & fees Mar 7 - Mar 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=5652496&PinnedHotelID=5652496&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=4490657&PinnedHotelID=4490657&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=4490657,107846332,107443865,75902234,107443857) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Theme park shuttle (surcharge) - Free self parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:00 AM - A bar/lounge - A restaurant ### Restaurants on site - Restaurante ### Things to do - Children's pool - Fishing - Outdoor pool - Scuba diving ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - On the beach - On the waterfront - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 2 buildings - 3 floors - Colonial architecture - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Free bottled water ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Desk ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 11:30 PM ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards ### We should mention This property does not have elevators ### Property is also known as Hacienda Morelos Hacienda Morelos Hotel Hotel Hacienda Morelos Hotel Morelos Morelos Hotel Hacienda Morelos Hotel Puerto Morelos Hacienda Morelos Puerto Hotel Hacienda Morelos Riviera Maya, Mexico - Puerto Morelos Hotel Hacienda Morelos Puerto Morelos Hacienda Morelos Puerto Morelos Hacienda Morelos Hotel Hotel Hacienda Morelos Hacienda Morelos Puerto Morelos Hacienda Morelos Hotel Puerto Morelos ## Frequently asked questions ### Does Hacienda Morelos have a pool? ### Is Hacienda Morelos pet-friendly? ### How much is parking? ### What time is check-in at Hacienda Morelos? ### What time is check-out at Hacienda Morelos? ### Where is Hacienda Morelos located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hacienda Morelos Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.4 Location ### 7.2 Staff & service ### 6.0 Property conditions & facilities 10 - Excellent 35 8 - Good 85 6 - Okay 62 4 - Poor 28 2 - Terrible 20 ## Reviews ### 4/10 Poor #### Stan, Houston Dec 25, 2016 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### Potentially an excellent place, but disappointing. We have been there a couple of times, because of the location, the beach, and the ocean view. Being under new management, the hotel has been just renovated. The rooms on the second floor have now spacious terraces overlooking the ocean. The beach has now more "palapas" and chezlongs. So, the place has a lot of potential, but..... it's still work in progress. Many features in the hotel description are just missing. In particular, there is no WiFi, except in a 30 foot radius from the receptionist, no TV whatsoever. The complimentary "American breakfast" is a joke: it consist of coffee, fruit, juice, and two slices of toast with little butter and jam, if you wait enough at your table expecting the real breakfast to come. The restaurant, which could be very attractive with its beach front terrace, is practically defunct, except for a cocktail or beer. ##### Stan ### 2/10 Terrible #### Verified traveller Dec 12, 2016 Disliked: Staff & service, property conditions & facilities #### Hotel en rénovation, pas prêt à nous recevoir Dommage car ce sera un hôtel typique Mexicain bien situé dans Puerto Morelos Sauf que les services offerts doivent y etre!!!!!! J'aurais apprécié être contacter pour M, aviser que cet hôtel n,était pas du tout prêt à recevoir notre groupe de 6 soit 3 chambres. Plage petite, odeur de, essence car plusieurs petits bateaux ##### Verified traveller ### 6/10 Okay #### Josh, Québec Dec 12, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hôtel en rénovation Premièrement, cet hôtel n'était pas prête à recevoir des clients car en rénovation. L'accueil très ordinaire . Semblait étonné de notre arrivée. Les chambres non complètement terminées . Poussière et ruban de calfeutrage encore présent dans la garde-robe. Aucune commodité : téléviseur non branché, coffre de sûreté inutilisable , pas d'eau chaude et coupure d'eau dès notre premier soir à l'hôtel. La porte de chambre ne barrait plus. Pas de meuble de rangement avec tiroirs.aucun crochet .... La cuisine non fonctionnelle. Comme nous avions le déjeuner américain inclus dans notre forfait, le premier matin soit le dimanche nous avons eu notre déjeuner sans trop de problèmes ( les achats alimentaires se faisaient au fur et à mesure) mais le lendemain lundi nous aurions dû payer selon eux.. à partir de lundi le service a été très médiocre. Ils nous ignoraient et nous accommodaient pour le moment afin de nous voir quitter le plus tôt possible. Selon les dires de la responsable de l'hôtel, ils n'avaient pas été payé pour notre séjour chez eux..... Le site était très beau face à la mer avec grand balcon. La plage très petite et envahie de bateaux donc avec odeur de gazoline toute la journée. La piscine fermée à notre arrivée. Comme vous pouvez constater ce fut un cauchemar pour notre début de vacances au soleil. ##### Josh ### 2/10 Terrible #### Sylvain, Quebec Dec 12, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Notre séjour fut désastreux L'hôtel n'était pas prêt à recevoir des clients. Aucune commodité, pas d'eau pour douche, pas de télé, pas internet, pas de coffrets de sûreté etc... ##### Sylvain ### 10/10 Excellent #### LeKira Oct 12, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful Visit Great experience in a small town with very hospitable people, welcoming and very helpful. Definitely will be here again. ##### LeKira ### 2/10 Terrible #### JAMES Sep 28, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort this was to be cancelled and the 29th as well! We arrived at almost 11:30 at night and the hotel was under construction with NO electricity, running water OR BEDS!!! AND, we were never notified. We continued to drive around this little stretch of Puerto Morelos way past midnight looking for a place to stay!!!!!!!!!!!!!!!!! ##### JAMES ### 4/10 Poor #### Verified traveller Sep 22, 2016 Liked: Staff & service Disliked: Room comfort #### ME CAMBIARON DE HOTEL A ÚLTIMA HORA! Pésimo! El hotel al que me mandaron esta en plena construcción, no tenía alberca y su "club de playa" era muy decepcionante. No tenía señal de TV, el aire acondicionado dejo de funcionar en la noche. Definitivamente no regresaría ##### Verified traveller ### 10/10 Excellent #### terry, Vegas Aug 28, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Island fun Romantic getaway ![](https://a.travel-assets.com/ugc/hotel-reviews/s356-pb4a9ab30-6d48-11e6-a64d-9a6e387e1139-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### terry ### 6/10 Okay #### Verified traveller Aug 16, 2016 Liked: Staff & service #### Great views Hotel is older and need of some minor repairs and updates. Great views and staff make up for it. Great food within walking distance. Quiet town. I would return. ##### Verified traveller ### 10/10 Excellent #### guadalupe, TIJUANA BAJA CALIFORNIA Aug 13, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### COMODIDAD MUY BIEN ##### guadalupe ### 6/10 Okay #### Verified traveller Aug 13, 2016 Liked: Cleanliness Disliked: Property conditions & facilities #### nice The hotel price was good for the location...On the beach ##### Verified traveller ### 4/10 Poor #### valerie, Paris Aug 11, 2016 Liked: Cleanliness Disliked: Staff & service, room comfort #### Hôtel à éviter Nous avions réservé dans cet hôtel pour une nuit. La chambre est spacieuse, propre mais ils nous ont pas donné de télécommande donc clim réglée sur 20°C sans possibilité de l'arrêter alors qu'à l'extérieur il faisait 35°C. Les serviettes de bains n'étaient pas dans la chambre, nous avons dû leur réclamer 2 fois avant de les obtenir. En ce qui concerne le petit déjeuner : temps d'attente de 45min, simple assiette avec 6 morceaux de fruits à l'intérieur et seulement 5 toasts pour 3 personnes. Le personnel est très désagréable, pas souriant et impoli : le serveur a demandé à une cliente installée sur une table donnant sur la mer de changer de place pour qu'une famille de mexicains s'y mettent à la place alors qu'il y avait 3 autres tables de libre. La cliente a refusé et le serveur l'a dévisagé et était très énervé contre elle. Le client n'est-il pas censé être roi et se placer où il le souhaite ? En conclusion : vraiment déçue de la prestation de cet hôtel de part son manque de professionnalisme auprès du client. Nous ne le recommandons pas. ##### valerie ### 4/10 Poor #### Verified traveller Aug 9, 2016 Disliked: Staff & service Las condiciones del hotel en relación a la limpieza es aceptable. En relación a los servicios No cumple con lo que se ofrece en Internet. Habla que cuenta con Wi-Fi y no lo tiene en el hotel solo lo tiene en la recepción y alberca con señal débil. En mi caso me dieron el control de la televisión y vídeo y la habitación no tenia Televisión porque se la llevaron a reparar pero nunca llego. En la pagina de Internet dice incluye desayuno pero no dice que tipo y en el restaurante solo te dan un poco de fruta y café. En mi opinión es cuestión de aclarar en la pagina de Internet lo que se ofrece y respetar eso. En relación de precio no es tan económico en comparación a otros de su clase en esa región. ##### Verified traveller ### 10/10 Excellent #### Verified traveller Jul 26, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelletn hotel ocean front, basic but clean and quiet ##### Verified traveller ### 2/10 Terrible #### Verified traveller Jun 15, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad No wifi in room as advertised, No water the day we arrived so couldn't use the toilet, when the water did come on there was no hot water, TV not working, Pool half full and unusable, Power went out through the night so no AC, Have to pass the pool deck chairs over the wall down to the beach as there was only three old ones on the sand and being used, in need of major renovations. ![](https://a.travel-assets.com/ugc/hotel-reviews/s897-pb6fd4e40-32a7-11e6-ae4c-124245a7ccb9-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller ### 8/10 Good #### Susan, Arlington, MA Jun 2, 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Nice little hotel This is a mid level hotel that is decent, clean and friendly. It is on the ocean and has a small pool. the free breakfast is nothing to write home about, but is filling. A solo person does not get get as much treatment as couples or families, however. ##### Susan ### 6/10 Okay #### Verified traveller Mar 6, 2016 Liked: Staff & service #### Hotel correcte près de la plage Localisation intéressante, mais parfois bruyant selon le groupe séjournant à l’hôtel. Aires communes propices aux rassemblements bruyants. ##### Verified traveller ### 4/10 Poor #### Verified traveller Mar 5, 2016 Disliked: Staff & service, property conditions & facilities, room comfort #### Not quite what we expected We read reviews before we came and were prepared for a 3 star hotel. We read that the hotel was pretty run down but the staff was amazing.. Not so much....the staff was very rude and unfriendly. Especially the man at the front desk. It is a wonderful location...that is it. We had no hot water for the whole time we were there. They would not give us any extra blankets or pillows... ##### Verified traveller ### 4/10 Poor #### ron, British Columbia Mar 2, 2016 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Fabulous location Air conditioner was Broken, no hot water, hard beds, no dresser for clothes, only one hard chair, shampoo promised but never materialized, breakfast included,but waiters weren't sure what that included, waiters didn't know English and every breakfast was a mystery in what you ordered and what you got, Scuba diving school right beside our room and started activities at 7:30 in the morning.. This should give you an idea of this hotel. To give them 31/2 stars is a joke, it would be pushing it to rate a 2\. The only thing going for it is its location. ##### ron ### 2/10 Terrible #### David Feb 12, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort HOTELS DOT COM DOES NOT HONOR THEIR LOWEST PRICE GUARANTEE. HACIENDA MORELOS WAS NOT READY FOR PRIME TIME DUE TO REMODELING. ##### David ### 6/10 Okay #### Samuel, Canada Feb 8, 2016 Liked: Cleanliness, staff & service positive experience. adequate facility by the beach. OK breakfast, cooperative staff. ##### Samuel ### 10/10 Excellent #### Juan Carlos, Saginaw, MI Jan 27, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### We felt welcomed! Great location. Everyone was very nice to us. There was some other guess who were making noise to 3 or 4 in the morning but stopped when we told management. ##### Juan Carlos ### 6/10 Okay #### Nola, Italy Jan 24, 2016 Disliked: Staff & service, property conditions & facilities #### Bella posizione, customer care da migliorare C'è stato un errore di trattamento rispetto al pacchetto acquistato. Il tutto solo per aver chiesto un King Size bed, ci hanno assegnato una camera normale ma anche il pacchetto colazione, l'utilizzo degli asciugamani in spiaggia hanno inaspettatamente subito un down grading. Risolto questo problema comunicativo tra reception e addetti albergo, lamento un'unica cosa davvero: il disservizio in sala colazione e la poca educazione da parte del cameriere che neppure ci ha salutati. Ottima la posizione dell'albergo. ##### Nola ### 4/10 Poor #### Verified traveller Jan 21, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Complacent staff, terrible food, wretched beds Noisy!!! Complacent staff, terrible food - do not get the breakfast included...ask for a fridge instead. The beds are made of stone, but the rooms are clean. The pool side and patio is nice....could be cleaner, and nice sandy beach front is interesting with all the local boats. The smell of sewer(not sure where it comes from), is overwhelming. Promised and paid for a king bed...but none were available upon arrival and no compensation given. Poor value and will not be returning. ##### Verified traveller ### 10/10 Excellent #### Chris S. Jan 13, 2016 Liked: Cleanliness, staff & service, room comfort #### Incredible Value This was our second time staying at Hacienda Morelos, and it was once again a spectacular time. Without question, the best part of this hotel is the view. The ocean view is amazing, and I've never seen anything even close to as beautiful for such a low price. The rooms are all white, so it would be easy to see if anything was unclean. This was not the case, as everything was spotless. The amenities are basic, which is fine because we weren't spending much time inside anyways. The staff is hit or miss. Most of the employees were incredibly pleasant and went above and beyond, but there was one in particular who made it very obvious that he didn't care to offer any extra help. He wasn't rude or anything, but he seemed to do only what was required. The internet is great in the lobby, but is very spotty elsewhere. Again, this isn't a big deal, because we spent almost the entire stay on the beach or exploring the incredibly charming town of Puerto Morelos. I love this hotel, and I will be returning soon! ##### Chris S. ## Expedia's Latest Trends ### Hotels > [Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Family-Selection-At-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h29093099.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Mia Reef Isla Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Mia-Reef-Isla-Mujeres-All-Inclusive.h896465.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Catalonia-Costa-Mujeres-All-Suites-Spa.h39132531.Hotel-Information) > > [Grand Sunset Princess - 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