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Val U Stay Inn and Suites – Avis

2 out of 5
Val U Stay Inn and Suites
2001 North Hudson Avenue, Pueblo, CO

Avis

3,6
Note de 10 – Excellent, d’après 4 avis sur 56." "
Note de 8 – Bien, d’après 2 avis sur 56." "
Note de 6 – Acceptable, d’après 7 avis sur 56." "
Note de 4 – Médiocre, d’après 8 avis sur 56." "
Note de 2 – Terrible, d’après 35 avis sur 56." "

4,0/10

Propreté

5,0/10

Service et personnel

2,0/10

Commodités

3,4/10

État et installations de l’hébergement

2,0/10

Écoresponsabilité

Avis

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Une horreur
Malgré le bon vouloir de la réceptionniste, cet hôtel est une calamité et ne devrait pas se trouver dans les propositions de votre service.

2/10 – Terrible

Voyageur vérifié

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Reserved a room. Checked in at the front desk to find no rooms available. Waste of $100.
Séjour de 1 nuit en juin 2021

2/10 – Terrible

Anna

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Room not clean, no towels. Heater worked
Séjour de 1 nuit en février 2019
Patrick a répondu le 19 févr. 2019
I'm so sorry! We are remodeling and are still working the kinks out? Please give us another chance when traveling in Pueblo?

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Should be called “Last Resort” Inn&Suites
I usually have pretty low expectations when visiting low-end motels, plus it normally doesn’t bother me. But this poor little motel... the staff are very nice and accommodating, but they really have their work cut out for them renovating that whole building. It looks and feels like a trap house.
Séjour de 1 nuit en juin 2018

2/10 – Terrible

Voyageur vérifié

Points faibles : Service et personnel
I booked a ticket to find out later that it was doubled because of my pets. I cancelled immediately after booking and they wouldn’t refund my money. Staff was completely unprofessional.
Séjour de 7 nuits en mai 2018

2/10 – Terrible

do not stay here!, pueblo colorado

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worse place to stay!
The managers were rude and even sold my room before i even got there and i paid a reservation! The man answered the phone from a phone in the lobby. he said they didn't have any rooms for the night and i told him i had a reservation. he said check in was 2 and i told him its 3 am and i have a reservation. he told ne he sold all the rooms they sold out. so i asked did you sell my room? the lady grabbed the phone and yelled we don't have any rooms! then hung up! what's worse is when i walked in the lobby, there was a hobo sleeping on the lobby couch! the room is falling apart as you coming in. There is holes in the walls and a very loud club down a couple building down.
Séjour de 1 nuit en février 2018

2/10 – Terrible

Kenneth

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst motel I have experienced
Place was very ran down, only thing good was clean sheets, holes in walls and ceiling.deapes dirty and torn. Never stay at this place.
Séjour de 1 nuit en décembre 2017
We are working hard to clean the rooms. we patch all the holes we find. this place is a work in progress. I am sorry that your stay was so terrible, but if you would let us know what is so wrong we could have fixed it so you can feel better about your stay.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
The hotel was very dirty and very dangerous. Sliding glass door locked from the outside, floor hadn't been vacuumed in a while, broken windshield, glass covered the parking lot, staff was in very dirty clothes. I could not stay more than 5 minutes.
Séjour de 2 nuits en novembre 2017

2/10 – Terrible

Connie, Evergreen, CO

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dangerous and Dirty
In a run-down part of town. No locks on exterior doors and the lock on my room had been duct-taped back in place. No lock or latch on the sliding glass door to interior years. door secured with a stick. Room was not clean - carpet in terrible condition and smelly. Stains on the sofa. Very bad odor in the room and hall way. I didn't feel safe.
Séjour de 1 nuit en septembre 2017
Cliff a répondu le 19 nov. 2017
I apologize that you felt unsafe, as we have had no problems here. Your lock was NOT taped in place, it was secure, although I understand that it may not have appeared that way - the tape was there to allow wood putty to set up properly. We are in an older part of town, the fire department wants the common areas accessible. Further, we are remodeling and haven't gotten through all of the rooms. I appreciate your feedback. Perhaps you would have been more comfortable at a higher-dollar establishment in another part of town. Had these concerns been brought to my attention, we would have found a more suitable room for you. Best Wishes.

2/10 – Terrible

Paul

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Gross
Dead roaches smashed on the wall, not hot water in the morning, cruddy area of town, no locks on exterior commons areas, lock to room sketchy.
Séjour de 1 nuit en septembre 2017

2/10 – Terrible

Inez, New Mexico

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst Hotel
Worst hotel I have ever experienced!! This hotel looked nothing like the pictures. When we got to the room it was filthy smelled like mold and water came out brown when I turned on the sink. Ultimately my girlfriend and I ended up leaving to find another hotel to stay in.I am truly surprised that hotel sites even feature this hotel on their website. Do not stay here no matter good the price sounds you will regret it!
Séjour de 1 nuit en septembre 2017

2/10 – Terrible

Estela

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Will never make such a choice again.
Paid two nights, lost one, because of no refund policy. Prefer to loose the the night stay. Do not recomand, rather pay Moore and feel safe.
Séjour de 2 nuits en septembre 2017

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en août 2017

2/10 – Terrible

david

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay Away
First, the receptionist was curt on the borderline of rude. Second, there were bird feathers, carpet stains and a poor smell on the way to room. All of which but the bird feathers continued into the room. Third, I killed seven cockroaches. Four in the bathroom and three in the room. If Val U Stay Inn had the last room available in Pueblo I would rather stay in Colorado Springs and commute. A complete rip off. The management must care nothing for the general condition of there facilities.
Séjour de 2 nuits en août 2017

2/10 – Terrible

Net, Pueblo

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nasty filthy hotel
I would never stay there again this place was dirty and not suitable for humans the place need to be shut down
Séjour de 2 nuits en août 2017

2/10 – Terrible

jose

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2017

2/10 – Terrible

Larry

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Hope it gets better.
Upon initial inspection of our room we found the door locks had been exchanged for smaller ones. The holes had been packed with toilet paper and paper towels. The floor had a fresh layer of dead roaches. We were transferred to another room. The same layer of bugs was on the floor. There was only one towel and the lock on the sliding door didn't work. When I went to ask for another towel I was taken to the laundry room and shown that there were no more towels. I was told that the place was under new management. I hope that they will be able to make it better.
Séjour de 1 nuit en juillet 2017

8/10 – Bien

Kelly, Pueblo

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
overall a great stay
i was working on a paper which was made a little more stressful because the internet was slow but there was a problem right before my check out and the person on duty at the front desk handled it with great care and I very much appreciated that so overall my say was nice and I got my paper taken care of and I appreciated being able to stay there the prices was great and i hope to stay again at some point.
Séjour de 1 nuit en juillet 2017

2/10 – Terrible

disappointed , pueblo colorado

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Very poor conditions
The door lock was in disrepair. Hallway and carpet were very worn ans dirty. The A/C unit did not cool. The bathroom had bugs. Sink and tub had yellow stains.
Séjour de 1 nuit en juillet 2017

2/10 – Terrible

Robert, Las Vegas ,NV

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Terrible place, looks like it should be out of bus
Rear door of unit could not be locked as lock was stripped off. Electric wall box hanging out with wires protruding. TV had only two or three stations.
Séjour de 3 nuits en juin 2017

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
the projects
terrifying! the hotel.should be condemned. it's a crack and meth hotel for people living there. there was ashes in the sink in our room, by the bed on the floor, at least 50 mattresses stacked up outside with people ripping into them getting the spring out to scrap. drainage backed up when taking a shower. door was broken. the list goes on. I'm shocked I survived the night and are cars weren't stolen. but the a/c was super cold!
Séjour de 1 nuit en juillet 2017

6/10 – Acceptable

Lester

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Total dump
Unfortunately, this place is a dump and I think we heard gun shots. When I checked in, the lady at the desk said she was on the phone with the police about unruly guests. Never stay here again!
Séjour de 1 nuit en juin 2017

2/10 – Terrible

Frank

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Mostly transient to semi-permanent residents.
That the police only showed up once to settle a domestic dispute was a surprise.
Séjour de 1 nuit en juin 2017

4/10 – Médiocre

John

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Bugs!!!!!
Séjour de 2 nuits en juin 2017

4/10 – Médiocre

Imelda

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Terrible the very old property with garbage around, broken locks, trash in the drawers, and last 20 minutes to find the room since the woman at the front desk did not explain where and everything is very big and confusing
Séjour de 1 nuit en juin 2017
Im very sorry to hear that you had these issues I will be looking into this further to make the correct correction . we are always grateful for our guest feed back. and hope that once the remodel and renovations are complete you will try us again in the future .

2/10 – Terrible

Annliz

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay Away under all circumstances
This is not a hotel. Its a dump shack. It was filthy dirty. Roof falling down, room was dirty, sheets were stained, killed 3 bugs. I ended up sleeping in the car. Do not stay here under any circumstances. This place should not be even showing up on search engines. Its creepy and disgusting. You have been warned.
Thank You for your Comments. While it is true that we have some cosmetic shortcomings, we are under new management and are currently remodeling. I regret that you did not have the opportunity to take advantage of one of our newly-remodeled rooms. Had we known about the sheets at the time, we certainly would have replaced them. I will make sure that the housekeepers watch out for this sort of thing. Perhaps we may be of service in the future. Thank You!

6/10 – Acceptable

Voyageur vérifié

Points forts : Confort de la chambre
Points faibles : Propreté, service et personnel
I would say that this would be a good place for a quick stay or on short notice. The price was affordable. However I would suggest you bring all the essential toiletries including towels because they don't supply it. Which I wished I had known before hand. There is a balcony for those who do smoke which is nice. Trying to get a hold of the front desk to check in and out took a long time. Mainly because you can't find them. Overall this was not the best place to stay at, but it had some okay points.
I apologize for our shortcomings, we are under new management. We do supply the normal towels, shampoos, etc... I am not sure why your room was overlooked, but I will look into it. At the moment, we are a bit short-staffed, the Desk Clerk was probably away helping another guest with something for a few moments. We are almost always here, if not, we are back ASAP Thank You for your Comments!

6/10 – Acceptable

jeanne, california

Points forts : Service et personnel
Convenient
I travel by car from los Angeles to Colorado for a funeral a close relative passed away. Val U stay was the closest and cheapest we enjoy our stay
The Management a répondu le 3 juin 2017
We are just under new management, I appreciate your comments. If we can be of service in the future, please call! Thank You!

2/10 – Terrible

unhappy cutomer

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No Way
Had the worst experience with hotel staff. Harassment. Profiling. The front desk hung up on me twice. By far the worst hotel I've ever been to and I've traveled the 3rd world. Never experienced such unprofessional and deceptive people in my life. Hotel was meager at best. Homeless people roaming the halls. Would ever recommend.
The Management a répondu le 3 juin 2017
Thank You for your input. We are now under new management, and we apologize for your experience. FYI, we do not allow homeless people to roam the halls, although we do have some guests who enjoy walking. Thanks Again!

6/10 – Acceptable

George, Tulsa OK

Points faibles : État et installations de l’hébergement
Convenient location and good price
This hotel needs a lot of work on the exterior. The landscaping is very overgrown, there are abandoned cars and boats all over the property, and piles of old and broken furniture everywhere. The inside of the hotel is acceptable. My room was clean. All of the furniture was mismatched and looked like it had come from a salvage store. The hotel was quiet at night. It is a good price and conveniently located to downtown Pueblo. I don't regret staying there but probably won't go back.

2/10 – Terrible

Laura

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Scary place to stay
Dirty. Old. Smelled of Urine. This "hotel" is a permanent resident hotel. Destitute, and poverty-stricken. Charged more online than would have paid in local currency. No where to hang clothes, no fridge, no mic, no blow dryer- not that you'd want to shower here.

2/10 – Terrible

Sandra

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
SorrIest customer service by hotel.com
I am furious the hotel said it was overbooked and it took two and a half hours to get the situation resolved to another hotel on hotels.com I am livid never ever have I ever been treated this way by anyone at least they could do is offered me a free night but did they no of course not I'm calling corporate in the morning I demand a free room after being treated this way in the middle of night

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
plywood over main door lobby a mess , old stuff from rooms all over courtyard , they were remolding but could have cleaned up old stuff from rooms not just throw it out the door

4/10 – Médiocre

Noah, Colorado

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Nice staff in a crumbling building.
I will start off by saying the staff were super helpful, kind, and professional. The environment was rather rundown, many of the windows were boarded up in next door rooms, the doors to the interior hallways had no locks, or even door handles, cars in the parking lot looked like they never moved (bagged over windows). Did not feel like a place you would want to ever think about staying at if you had a family with you. Not the worst place if you don't have a lot of money, or debt heavy college student. Was worried that my car was going to be broken into, did not seem like a very safe neighborhood. The room was clean, comfy bed, the tv worked, so if that is what matter to you, not too terrible.

2/10 – Terrible

Magdalena, colorado

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
unsafe stay
bad experience book at last minute, clothes, mattress outside , drapes were ripped, stunk, don't know how people are there,

2/10 – Terrible

Troy

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Don't Stay
Worst motel to stay at in Pueblo. I'd rather stay at a motel on Lake Ave than stay here. The room had no lock on adjoining door, no working ac, a broken fan, and the police were there twice the day we stayed.

8/10 – Bien

Keith, Boise, ID

Points forts : Propreté, service et personnel et confort de la chambre.
Can't beat for price
Friendly staff, clean room, big bed, shower and tv that work. Coffee maker, microwave and refrigerator as well. Great for a night's stay after a long day on the road. Parking was easy. Will use again.

2/10 – Terrible

Disgusted, Pueblo, CO

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Horrible hotel in rundown condition.
The hotel is run down looking and not maintained. Every room smells of smoke and they look like they were put together by a 3 year old. The staff is rude and unhelpful. They also stand by a rule of no refunds even though the living conditions represent poverty. The windows do not lock and have no screens. Anyone can just break into the room if they wanted. All hallways smell of urine and other odors. The hotel is right next to.the highway and has zero noise cancelling so you can hear all things outside and in nearby rooms. The price was not that appealing for the services offered. No breakfast but I wouldn't trust the cleanliness even if there was food.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Every Experience is Wonderful at this Place!
I've stayed at this hotel at least 1 a month for the past few months, and I would never even think about staying at any other hotel in town. The only reason anyone would have a problem here is if they started it. The women at the front desk are always a joy to speak with no matter when I'm checking in, and the woman that cleans the room is is not only trustworthy but is patient and very good at her job. Thank You very much!

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
ValUnot
Hotel needs a makeover

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel should be closed down and demolished!
Hotel should be removed from a reputable site like Hotels.com. We booked our stay for a good price, unknowingly it was unsafe and a health hazard! First we were lied to about smell of cigarette smoke in lobby: was told it was from mountain fires; no coffee or breakfast because of process of remodeling? Where were the indications of any improvements? Parking lot: we feared for our lives as people were driving by staring at us like we we're prey. Walking to room: people also seen living there with grills outside patios, stains on walls,carpets and ceilings of Hallway! Room: curtains had cigarette burns while barely attached to windows. Carpet: CIGARETTE burns, red stains. Walls: CIGARETTE BURNS AND STAINS. DOOR: DEADBOLT & LATCH WERE MISSING. BATHROOM: Old yellow stained shower curtain, stained towel, hair left on floor and toilet. Bathroom door couldn't close and had screws sticking out of hinges. If we weren't in need of accommodation we wouldn't have stayed. There was a no refund policy for our downgraded booking (two double beds for one queen ) not what we booked or payed for. We were exhausted so we kept our shoes on while in room, bathroom & shower. Used own blankets and looked thoroughly for bed bugs. Prayed we made it alive through the night and still had a car by morning. Left in morning and never looked back!

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst ever. Would not recommend. Dirty, bombs hang
Hookers, bombs, the worst ever. I will never use your services again. You need to change your ads.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Place
Even though I have a disability the people here treated me with respect and courtesy. Every stay here is always an enjoyable one. Thank You so much.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Less than satisfied
The hotel was very dirty. The hallway had trash on the floor. I didn't feel very safe and I only slept about 3 hours. The room itself was cleaner than the hotel but the bathroom was rough. The carpet had a huge red stain.

2/10 – Terrible

roland, santa fe n.m

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
not what it seems
well here I go , last minute trip to a car show in pueblo , every thing was booked up or sold out, except value stay, had no other choice but to take a chance, and booked it. in my 37 years of vacations impromtu getaways, this is the 3rd dump I stay at, smelly room dirty carpet outdated the list goes on. Saturday came back to room, no bed made no clean towels , went to front desk to tell them they had missed our room ,now get this , she told me that they didn't provide that service, that you had to do it yourself, ok .later that night we were waken up by the police at 2.00 am questioning the person in the room next to ours. what a stay . well the car show was great. don't stay here.

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
It was...
The carpets were stained and really nasty. Was only there for one night so decided to stay. No phone in the room. You get what you pay for.

2/10 – Terrible

Lisa, Pueblo co

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst stay ever
The hotel room was disgusting. The carpet was still wet from the toilet over flowing from previous guests and they didn't vac the water out of the carpet the room smelled of mildew. The hotel staff is very rude and unprofessional . I'll never go to the value stay again .

4/10 – Médiocre

Luke, Denver, CO

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Very beatup but sheets appeared clean
This hotel was updated probably in the 80s and hasn't been touched since. It is VERY BEAT-UP and looked like a hotel rescue show. But the sheets appeared clean and the water pressure was very good and hot. The lady at the front desk was very nice despite being understaffed. Seriously thought this hotel was worn to death.

2/10 – Terrible

Leslie, Colorado

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel in town
Horrible seedy hotel. No clock, no plugs in sink or tub, no hangers, seedy, shabby, gross.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
So Good Scheduling 12 more Stays
Staff is one of the best I've dealt with in 5+years, and the facilities and surrounding environment are great for walking around. One of my best stays at a hotel Ever.