Title: El Sueño Hotel & Spa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6085110&destination=Puebla%2C+Puebla%2C+Mexico&selected=978735&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # El Sueño Hotel & Spa Cultural heritage meets modern relaxation at this peaceful retreat in Puebla's Historic Center, complete with an indoor pool and spa tub for blissful moments ## Photo gallery for El Sueño Hotel & Spa ![Indoor pool - El Sueño Hotel & Spa (Puebla)](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/147f7050.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; international cuisine - El Sueño Hotel & Spa (Puebla)](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/b37e2718.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - El Sueño Hotel & Spa (Puebla)](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/51c34bf5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Double Beds - El Sueño Hotel & Spa (Puebla)](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/4c801139.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - El Sueño Hotel & Spa (Puebla)](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/0fb08496.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies El Sueño Hotel & Spa, in Puebla Historic Center, blends history and comfort. Unwind on the rooftop terrace or book a Thai massage at the spa. Enjoy WiFi and international dining at its two restaurants. VIP Access ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Spa - Pet friendly - Parking included - Free WiFi - Restaurant VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/2a33e74d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.6 Exceptional 4 reviews - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/f4264d77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed 8.0 Very good 4 reviews - 387 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Master Suite ![Master Suite](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/533d7769.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 9.0 Wonderful 2 reviews - 538 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Plus ![Standard Plus](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/21bd74cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Plus 9.4 Exceptional 10 reviews - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/de4a77ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 9.0 Wonderful 2 reviews - 269 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Premier Suite](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101950000/101942600/101942592/da2c81e8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HOTEL BOUTIQUE CASONA 65 Puebla Historic Center - Spa - Free WiFi - Restaurant - Bar 9.6 Exceptional 309 reviews CA $135 CA $161 total includes taxes & fees Apr 4 - Apr 5 [](https://www.expedia.ca/Puebla-Hotels-HOTEL-BOUTIQUE-CASONA-65.h101942592.Hotel-Information?chkin=2026-4-4&chkout=2026-4-5&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=891e3c4b-550c-412f-bb99-016ed304d144&top_cur=CAD) Ad ![Mexican cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/520000/519100/519029/w8678h5792x0y0-24500433_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Puebla La Noria by IHG La Noria - Pet friendly - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,046 reviews CA $74 CA $88 total includes taxes & fees Mar 29 - Mar 30 [](https://www.expedia.ca/Puebla-Hotels-Holiday-Inn-Puebla-La-Noria.h519029.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=891e3c4b-550c-412f-bb99-016ed304d144&top_cur=CAD) Ad ![Reception](https://images.trvl-media.com/lodging/1000000/50000/46300/46231/1967178c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Puebla by IHG Puebla - Pool - Spa - Pet friendly - Kids pool 9.0 Wonderful 1,004 reviews CA $119 CA $142 total includes taxes & fees Mar 29 - Mar 30 [](https://www.expedia.ca/Puebla-Hotels-InterContinental-Presidente-Puebla.h46231.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=891e3c4b-550c-412f-bb99-016ed304d144&top_cur=CAD) Ad ![Gym](https://images.trvl-media.com/lodging/1000000/1000000/990300/990253/1c0b91c4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Puebla by IHG Puebla - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 1,751 reviews CA $82 CA $98 total includes taxes & fees Mar 29 - Mar 30 [](https://www.expedia.ca/Puebla-Hotels-Holiday-Inn-Express-Puebla.h990253.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=891e3c4b-550c-412f-bb99-016ed304d144&top_cur=CAD) Ad ![Suite, 1 King Bed, Garden View (SUITE KING) | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/22000000/21050000/21043000/21042925/99320505_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cartesiano Boutique & Wellness Hotel Puebla Historic Center - Pool - Spa - Pet friendly - Parking included 9.6 Exceptional 772 reviews CA $172 CA $204 total includes taxes & fees Apr 22 - Apr 23 [](https://www.expedia.ca/Puebla-Hotels-Cartesiano-Urban-Wellness-Center.h21042925.Hotel-Information?chkin=2026-4-22&chkout=2026-4-23&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=891e3c4b-550c-412f-bb99-016ed304d144&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1090000/1083200/1083128/98e6b225_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Puebla Centro Puebla Historic Center - 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Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 461 reviews CA $99 CA $118 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Radisson-Hotel-Angelopolis.h106207119.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=891e3c4b-550c-412f-bb99-016ed304d144&top_cur=CAD) Ad ![Indoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/28000000/27610000/27606800/27606748/fccdf21a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Express Puebla Explanada Cholula - Pool - Breakfast included - Free WiFi - Air conditioning 9.4 Exceptional 1,004 reviews CA $92 CA $110 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Puebla-Hotels-Fiesta-Inn-Express-Puebla-Explanada.h27606748.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=891e3c4b-550c-412f-bb99-016ed304d144&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18680000/18676800/18676747/w4000h2662x0y0-09fb3432_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Puebla Angelopolis Angelópolis - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 1,005 reviews CA $67 CA $80 total includes taxes & fees Mar 26 - Mar 27 [](https://www.expedia.ca/Puebla-Hotels-City-Express-Junior-Puebla-Angelopolis.h18676747.Hotel-Information?chkin=2026-3-26&chkout=2026-3-27&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=891e3c4b-550c-412f-bb99-016ed304d144&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-El-Sueno-Hotel-Spa.h978735.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-El-Sueno-Hotel-Spa.h978735.Hotel-Information) ## About the area Located in Puebla, El Sueño Hotel & Spa is in the city center. Teleferico de Puebla and SKY Bridge Puebla are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Angelopolis Commercial Center and Callejon del Sapo. Check out an event or a game at Cuauhtemoc Stadium, and consider making time for Africam Safari, a top attraction not to be missed. [Visit our Puebla travel guide](https://www.expedia.ca/Puebla.dx2738) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04099%2C-98.19951&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=I1z2tNQxMnxVgQG1eHpGKO-yNrg=) 9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500 ### What's nearby - ![Zocalo Square featuring a garden and night scenes](https://images.trvl-media.com/place/6171841/f5f6c596-bf85-4288-852a-edf04dedcdcc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zócalo de Puebla 2 min walk \- 0.2 km - ![Puebla Cathedral featuring night scenes, heritage architecture and a church or cathedral](https://images.trvl-media.com/place/6113676/c5c18e97-bf52-488e-82ce-67db6e1de41f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puebla Cathedral 2 min walk \- 0.2 km - ![Los Sapos Bazaar as well as a small group of people](https://images.trvl-media.com/place/6302169/f027f39e-680e-45b4-a62c-ac876c62c911.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Los Sapos Bazaar 3 min walk \- 0.3 km - ![Santo Domingo Church featuring interior views, heritage elements and a church or cathedral](https://images.trvl-media.com/place/6302143/eec26f8f-3553-436e-9344-fa9295dd24f9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Santo Domingo Church 8 min walk \- 0.8 km - Puebla Convention Center 10 min walk \- 0.9 km ### Getting around - Puebla–Cholula Tourist Train Terminal 8 min drive - Puebla Intl. Airport (PBC) 43 min drive ### Restaurants - El Mural de los Poblanos 3 min walk - Licorería San Pedrito 1 min walk - Zaranda Café 3 min walk - Augurio 1 min walk - El Guero Marinero 2 min walk ## About this property ### El Sueño Hotel & Spa Upscale boutique hotel near Zócalo de Puebla Consider a stay at El Sueño Hotel & Spa and take advantage of a rooftop terrace, a library, and dry cleaning/laundry services. Indulge in a hot stone massage, a body wrap, and a detox wrap at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a bar and a hot tub, guests can connect to free in-room WiFi. Other perks include: - An indoor pool - Free self parking and valet parking - Cooked-to-order breakfast (surcharge), airport drop-off service (surcharge), and 1 meeting room - A banquet hall, a front-desk safe, and a 24-hour front desk - Guest reviews speak highly of the helpful staff Room features All guestrooms at El Sueño Hotel & Spa include perks such as air conditioning, as well as amenities like free WiFi and safes. More conveniences in all rooms include: - Free toiletries and hair dryers - LCD TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Premier Suite](https://images.trvl-media.com/lodging/102000000/101950000/101942600/101942592/0bfc208b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL BOUTIQUE CASONA 65 Puebla Historic Center - Spa - Free WiFi - Restaurant - Bar 9.6 Exceptional 309 reviews CA $135 CA $161 total includes taxes & fees Apr 4 - Apr 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=101942592&PinnedHotelID=101942592&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite, 1 King Bed, Garden View (SUITE KING) | View from room](https://images.trvl-media.com/lodging/22000000/21050000/21043000/21042925/2048177b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cartesiano Boutique & Wellness Hotel Puebla Historic Center - Pool - Spa - Pet friendly - Parking included 9.6 Exceptional 772 reviews CA $172 CA $204 total includes taxes & fees Apr 22 - 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Mar 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=1277213&PinnedHotelID=1277213&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/17000000/16480000/16474500/16474472/41e2f87f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Esencia Hotel Boutique Puebla Historic Center - Spa - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 490 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=16474472&PinnedHotelID=16474472&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=978735,101942592,21042925,21438,88304231) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour airport drop-off shuttle on request for a surcharge - Free self parking on site - Free valet parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 350 per person - 2 restaurants - A bar/lounge - Snack bar/deli ### Restaurants on site - La Tentacion - Salon Frenesi ### Things to do - Full-service spa - Indoor pool - Library ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Rooftop terrace ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Detox wraps - Facials - Hot stone massages - Hot tub - Outdoor treatment areas - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - No elevator ### More - 1 building - 2 floors - Banquet hall - Built in 2002 ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - LCD TV with cable/satellite channels ### Food and drink - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning - Desk - Free daily newspapers - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in fee: MXN 700 Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability Late check-out fee: MXN 700 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 350 per pet, per night 1 total (up to 33 lbs per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1000 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 350 per person - Airport shuttle fee: MXN 480 per vehicle - Pet fee: MXN 350 per pet, per night - Early check-in fee: MXN 700 (subject to availability) - Late check-out fee: MXN 700 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 18 years old and younger are not permitted at this adults-only property Only registered guests are allowed in the guestrooms Children under 12 years old are not allowed in the swimming pool without adult supervision ### Property is also known as El Sueno Hotel El Sueño Hotel El Sueño Hotel Puebla El Sueño Puebla El Sueño Hotel & Spa Hotel El Sueño Hotel & Spa Puebla El Sueño Hotel & Spa Hotel Puebla ## Frequently asked questions ### Does El Sueño Hotel & Spa have a pool? ### How much does it cost to stay at El Sueño Hotel & Spa? ### Is El Sueño Hotel & Spa pet-friendly? ### How much is parking? ### What time is check-in at El Sueño Hotel & Spa? ### What time is check-out at El Sueño Hotel & Spa? ### Does El Sueño Hotel & Spa provide a shuttle to the airport? ### Where is El Sueño Hotel & Spa located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## El Sueño Hotel & Spa Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.4 Location ### 9.4 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 284 8 - Good 90 6 - Okay 31 4 - Poor 12 2 - Terrible 12 ## Reviews Verified ### 10/10 Excellent #### Julie Jan 24, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. Nice room and restroom. Was woken up one night at 11:30 by some staff were spraying something with a very loud machine. Hotel was pretty empty when we were there but could see if being noisy if they were busy. ##### Julie Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Ashleigh Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible stay! The attend to detail and wonderfully friendly staff made my trip one to remember ![](https://a.travel-assets.com/ugc/hotel-reviews/14c9a1bc-1edd-4575-ba36-c7a30a5a0527-1758565324032.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7c2114d8-b1d3-40d8-9668-0e7801bc8410-1758565326412.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ashleigh Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### Heber Sep 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful, quiet, clean boutique hotel very close to Zócalo de Puebla. Always my “go-to” stay whenever in Puebla ##### Heber Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Kristin Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First time here, came for a wedding. Staff was warm, friendly, and very helpful. The architecture of the building was beautiful and Unique. The zocalo is a beautiful area and we were lucky enough to be there when they had decorated for dia de los muertas. We had a wonderful stay overall! ##### Kristin Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Carlos Sep 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely stay in Puebla & Cholula Great service and charming hotel in the heart of the historic center. ![](https://a.travel-assets.com/ugc/hotel-reviews/1458B4375CABBACAA76ACAFB5512889D1149F5A01725905528901.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B9F9B9089853AEBC7A88115B58B10278706B9AC41725905529030.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/19F9FB86EAA64C1CEBD7D0421E636430B1475EF11725905526498.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5D98A2E7F5AF4D68DC4A7C9731CA7BD1837CB3951725905524068.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carlos Stayed 3 nights in Sep 2024 Verified ### 10/10 Excellent #### Jessica Nov 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable bed, decent internet, and great breakfast options. ##### Jessica Stayed 1 night in Nov 2023 Verified ### 8/10 Good #### Paulina Dec 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All the staff was really kind ##### Paulina Stayed 1 night in Dec 2024 Verified ### 10/10 Excellent #### Ramon Dec 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was very good. The breakfast was excelent. ##### Ramon Stayed 1 night in Dec 2023 Verified ### 10/10 Excellent #### Jessenia Sep 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed the property, staff were friendly and welcoming. The rooms were nicely kept, and very beautiful. Great suggestions from staff as far as food recommendations. Will stay in this hotel next time I’m in Puebla ##### Jessenia Stayed 2 nights in Sep 2024 Verified ### 8/10 Good #### Maria Mar 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel few blocks from the cathedral, very friendly staff. Good american breakfast included. ##### Maria Stayed 3 nights in Mar 2024 Verified ### 10/10 Excellent #### Arleen Jul 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Love the people that work there!!! ##### Arleen Stayed 15 nights in Jun 2024 Verified ### 10/10 Excellent #### Rebecca Aug 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Unique property, very close to the Cathedral. Great food. ##### Rebecca Stayed 5 nights in Aug 2023 Verified ### 10/10 Excellent #### Eliel Dec 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our stay! The staff was so friendly and the design of the space is breathtaking. The room was spacious and comfortable, and there was so much attention to detail in every corner to surprise and delight you. The drinks and food is amazing, and like the hotel, are works of art unto themselves. We plan to come back very soon! ##### Eliel Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Eduardo Dec 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Súper beautiful rooms ##### Eduardo Stayed 1 night in Dec 2023 Verified ### 10/10 Excellent #### Liborio J M Oct 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Most comfortable hotel Excellent hotel with rooms that are decorated beautifully. Located in the historic district of Puebla. The staff were very attentive and polite. Most spoke English as well as Spanish. The food in the restaurant was wonderful as well. Really enjoyed our stay and would return. ##### Liborio J M Stayed 5 nights in Oct 2023 Verified ### 10/10 Excellent #### Mike Feb 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location was excellent for walking in the Zocalo area, the staff were very friendly and the breakfasts were very good. Our room was located downstairs with no outdoor views so it was a bit dark, but overall OK. ##### Mike Stayed 4 nights in Jan 2024 Verified ### 10/10 Excellent #### Jacqueline Jul 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is really accommodating and friendly. Jorge was very attentive and helpful. The room was spacious and beautifully decorated. I will be back. ##### Jacqueline Stayed 1 night in Jul 2024 Verified ### 6/10 Okay #### George May 26, 2024 Liked: Cleanliness, amenities, property conditions & facilities the place it's so beautiful with great location but the service could be so much better ##### George Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### Gary May 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The hotel delivered impeccably ⭐️⭐️⭐️⭐️⭐️ Stepping into El Sueño Hotel felt like entering a realm of luxury and comfort. The accommodations were not just outstanding, but a true testament to opulence. The rooms exuded warmth and elegance, making each moment spent indoors a pleasure. The staff, with their welcoming smiles and attentive service, ensured that every need was met promptly and with a genuine desire to exceed expectations. Their friendly demeanor added a personal touch that made the stay truly memorable. Nestled in a great location, the hotel offered convenience without compromising on tranquility. Whether exploring the city or simply enjoying the surroundings, the easy access to key attractions was a definite plus. As a modern traveler, fast wifi is always a priority, and El Sueño Hotel delivered impeccably. The seamless connectivity allowed for both work and leisure to coexist harmoniously. The air conditioning was a true blessing, especially in the warm Mexican climate. Returning to a cool and refreshing room after a day of exploration made the experience all the more enjoyable. The pool area was a haven of relaxation, offering a serene escape from the bustling city. The crystal-clear waters beckoned, providing a perfect spot to unwind and soak in the essence of Puebla. And the myriad of other amenities? Simply exceptional. Highly recommended! ##### Gary Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Pamela Mar 14, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved the location, staff, cleanliness in the entire property. The location is incredible you have everything around. ##### Pamela Stayed 8 nights in Dec 2025 Verified ### 10/10 Excellent #### Brendan Nov 26, 2025 Liked: Cleanliness, staff & service, amenities Great stay ##### Brendan Stayed 5 nights in Nov 2025 Verified ### 10/10 Excellent #### Barry Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was very clean, close to the main attraction, the staff was very friendly. ##### Barry Stayed 1 night in Aug 2025 Verified ### 6/10 Okay #### Mario Feb 20, 2026 Liked: Cleanliness Disliked: Property conditions & facilities The price of the room does not reflect the value offered. The property appears dated and is not very well maintained. While the hotel overall is pleasant, the valet parking staff was not particularly courteous, and no assistance with luggage was offered upon arrival. Considering the rate, there are better accommodation options available in Cuernavaca. ##### Mario Stayed 1 night in Dec 2025 Verified ### 6/10 Okay #### Ruben Dec 18, 2025 Liked: Cleanliness Very limited choices ##### Ruben Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Francisco Mendez Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was as i expected ##### Francisco Mendez Stayed 4 nights in Oct 2025 ### Expedia's Latest Trends ### Hotels > - [Hotels with Free Parking in Cultus Lake](https://www.expedia.ca/Cultus-Lake-Hotels-Hotels-With-Free-Parking.0-0-d6343524-tHotelswithFreeParking.Travel-Guide-Filter-Hotels) > - [Cozy Couples Cabin + Hot Tub + Views + Pets + Rhinestone Cowboy](https://www.expedia.ca/Broken-Bow-Hotels-Rhinestone-Cowboy-Cabin.h105134891.Hotel-Information) > - [Grand Fiesta Americana Puebla Angelópolis](https://www.expedia.ca/Puebla-Hotels-Grand-Fiesta-Americana-Puebla-Angelopolis.h13205808.Hotel-Information) > - [Hotels in La Florida](https://www.expedia.ca/La-Florida-Hotels.d553248635973463254.Travel-Guide-Hotels) > - [Aparthotels 161st Street-Yankee Stadium Station](https://www.expedia.ca/161st-Street-Yankee-Stadium-Station-Apart-Hotels.d553248635996338266-aaApartHotels.Travel-Guide-Accommodation) > - [Shopping Hotels in Chester](https://www.expedia.ca/Chester-Hotels-Shopping-Hotel.0-0-d6590-tShoppingHotel.Travel-Guide-Filter-Hotels) > - [Lake Hotels in Oakville](https://www.expedia.ca/Oakville-Hotels-Lake-Hotels.0-0-d9236-tLakeHotels.Travel-Guide-Filter-Hotels) > - [The Queensbury Hotel](https://www.expedia.ca/Lake-George-Hotels-The-Queensbury-Hotel.h40334.Hotel-Information) > - [Bellmere Winds Resort](https://www.expedia.ca/Peterborough-Hotels-Bellmere-Winds-Resort.h11251291.Hotel-Information) > - [Honeymoon Resorts and Hotels in Piedmont](https://www.expedia.ca/Destinations-In-Piedmont-Honeymoon-Hotels.0-0-d6048739-tHoneymoonHotels.Hotel-Filter-Destinations) > - [Crowne Plaza Harrisburg-Hershey by IHG](https://www.expedia.ca/Harrisburg-Hotels-Crowne-Plaza-Harrisburg-Hershey.h27596.Hotel-Information) > - [Ideal Palace Hotel](https://www.expedia.ca/Mwingi-Hotels-Ideal-Palace-Hotel.h37016054.Hotel-Information) > - [Hotels in Edewecht](https://www.expedia.ca/Edewecht-Hotels.d3000368324.Travel-Guide-Hotels) > - [Lillan Hotel & Kök](https://www.expedia.ca/Tampere-Hotels-Lillan-Hotel-Cafe-Butik.h20148680.Hotel-Information) > - [Sonata Hotel](https://www.expedia.ca/Puebla-Hotels-Sonata-Hotel.h27775368.Hotel-Information) > - [3 A-Frame Cabins w/ Hot Tubs Near Wine Trail](https://www.expedia.ca/Makanda-Hotels-Yoga.h102346681.Hotel-Information) > - [Hotels in Old Stratford](https://www.expedia.ca/Old-Stratford-Hotels.d3000367129.Travel-Guide-Hotels) > - [Oceanfront Hotels in Cape Canaveral](https://www.expedia.ca/Cape-Canaveral-Hotels-Oceanfront-Hotels.0-0-d6484-tOceanfrontHotels.Travel-Guide-Filter-Hotels) ### Flights > - [Flights from Winnipeg (YWG) to Almaty (ALA)](https://www.expedia.ca/lp/flights/ywg/ala/winnipeg-to-almaty) > - [Flights from Beijing (PEK) to Richmond (YVR)](https://www.expedia.ca/lp/flights/pek/yvr/beijing-to-vancouver) > - [Flights from Minneapolis (MSP) to Galveston (GLS)](https://www.expedia.ca/lp/flights/msp/gls/minneapolis-to-galveston) > - [Flights from Red Deer, AB (YQF-Red Deer Regional) to Great Falls, MT (GTF-Great Falls Intl.)](https://www.expedia.ca/lp/flights/yqf/gtf/red-deer-to-great-falls) ### Cars > - [Thrifty Car Rental Car Rentals In Queen Charlotte](https://www.expedia.ca/Thrifty-Car-Rental-Car-Rentals-In-Queen-Charlotte.d4190-c45.Car-Rental-Guide-Suppliers) ### Activities ### Packages > - [Mirador Del Valle](https://www.expedia.ca/Mirador-Del-Valle-Toledo.d553248635810419378.Vacation-Attraction) ### Vacation Rentals