Mahalo for your review, I am sorry you were not able to locate all the beach gear in the outside lanai closet. I will be sure the arrival directions explain where the beach gear is located. Strangely the atrium screens are retractable so they appear to be ripped but they are not connected so they can retract. I have scheduled maintenance to check all the other screens and remedy as needed. I have added to the listing that there is exterior lanai and railing construction work being done in building # 1 which may result in noise & affect the pool area. I am so glad you enjoyed your stay!

Mahalo, for your input. Upon accommodating an early check in our guest was notified the AC was inoperable and undergoing repair. The AC company received the part and attempted to repair the AC during our guests stay but it was unsuccessful. Another part was ordered. Ordering parts, supply chain issues and scheduling is very challenging for the island The good news is the AC is now working. The weather was extremely windy and rainy the temperature was in the low 70’s which creates a challenge for any vacation. Princeville Vacations is available 24/7 to address any maintenance issue. There was attentive correspondence with our guest prior to arrival and during the stay. Unfortunately, guests notified us of the screen issues opening from the high winds after their check out. Had we been notified the screens needed attention during the guests stay we would have immediately sent maintenance to repair. We will be addressing the issues and remedying them.