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Shantara Resort Port Douglas - Adults Only Retreat – Avis

4.5 out of 5
Shantara Resort Port Douglas - Adults Only Retreat
27-31 Davidson St, Port Douglas, QLD

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 481 avis sur 729." "
Note de 8 – Bien, d’après 198 avis sur 729." "
Note de 6 – Acceptable, d’après 34 avis sur 729." "
Note de 4 – Médiocre, d’après 11 avis sur 729." "
Note de 2 – Terrible, d’après 5 avis sur 729." "

9,6/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,4/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Corinne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en août 2019
Manager a répondu le 19 août 2019
Hi Connie, thanks for the review.

8/10 – Bien

Martin

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Loved our stay here. Be aware there is no bar or restaurant but it is in walking distance of the main strip. Loved the way they made it clear what to expect with the servicing of your room. Communication was excellent and reception staff were very friendly and knowledgeable
Séjour de 10 nuits en mars 2024

10/10 – Excellent

Christopher

Voyage de couple
Points forts : Propreté, commodités
Lovely staff
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Tania

Séjour de 4 nuits en mars 2024

10/10 – Excellent

Neil

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
Manager a répondu le 14 mars 2024
Thanks for the excellent review Neil

8/10 – Bien

Kylie

Points forts : Propreté, état et installations de l’hébergement
The Shantara is a nice, clean resort which is quiet and enjoyable. It is very close to shops without being to close to attract the surrounding noise.
Séjour de 3 nuits en février 2024
Manager a répondu le 14 mars 2024
Thanks for the review Kylie

8/10 – Bien

Erin

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Had a lovely stay at Shantara Resort and would visit again. We went in off-season so it was quiet and often got the pool to ourselves! The room was a great size, nice and cool and an excellent amount of storage space so you can actually unpack your toiletries and other knicknacks. The staff are friendly and helpful, and the resort is spotless. I recommend paying for the lower level room so you can walk straight into the pool, we were on level 1 and had FOMO for the lower rooms. The only negative for me was that the bed and pillows weren't that comfortable. Also, our stay did not include turndown service, you need to pay extra for that - if you have a long-ish stay, make sure you keep that in mind.
Séjour de 5 nuits en janvier 2024
Manager a répondu le 14 mars 2024
Thanks for the review Erin

10/10 – Excellent

Arianne

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en janvier 2024
Manager a répondu le 14 mars 2024
Thanks for the excellent review Arianne

10/10 – Excellent

Jacqui Lalia

Points forts : Propreté, état et installations de l’hébergement
Such a lovely resort. Very quiet and our suite was lovely. We had the swim out and private jacuzzi suite and will definitely book again. Thank you for an awesome week!!!
Séjour de 7 nuits en janvier 2024
Manager a répondu le 14 mars 2024
Thanks for the excellent review Jacqui

10/10 – Excellent

Alison Joy

Points forts : Propreté, état et installations de l’hébergement
Séjour de 5 nuits en janvier 2024
Manager a répondu le 14 mars 2024
Thanks for the excellent review Alison

10/10 – Excellent

Lorraine

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en janvier 2024

8/10 – Bien

Melissa

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Property was clean apart from the yellow stains and mould on the doona. Great adults only resort would be even better with a pool bar area. Communication was excellent especially since the cyclone hit and we were wondering if everything was ok. Watch out for the guy that cleans the pool area of a morning with the ear plugs in he is cranky!!
Séjour de 7 nuits en décembre 2023

10/10 – Excellent

Rodney

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location - being able to walk into Main Street for dining options and close to the beach.
Séjour de 8 nuits en novembre 2023

10/10 – Excellent

Sue and Roy

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Studio room on 2nd floor with a view over the pool was the best. The room was nice size and amazing extras. Gardens were amazing. Liz was amazing and so helpful. Shortwalk into town to collect our bikes, which we could store in the basement. Due to the recent cyclone, Liz was great at keeping us well informed.
Séjour de 5 nuits en décembre 2023

2/10 – Terrible

Voyageur vérifié

Shady business practices
Cyclone Jasper and massive flooding hit the Port Douglas and Cairns just before our arrival. The airport was closed and flooded, and the road connecting the airport to Port Douglas had been washed away. We heard nothing from the hotel, nor were they reachable by phone. After a statement from the government that residents should only use water for emergencies, decided it was irresponsible to try to go up. yet when we emailed to cancel- they were suddenly responsive, and quick to let us know that we'd get no refund. So even the resort had no running water- we were responsible for the full payment. I'm assuming that the complete lack of communication prior to check-in helped ensure that they help no liability for cancelations. We will return to Port Douglas- but most certainly not to Shantara.
Séjour de 3 nuits en décembre 2023
Manager a répondu le 23 déc. 2023
Hi Susannah, Thanks for your review.Lets put this review into context. I have looked at all emails to you prior to arrival and we strongly recommend that you take out Travel Insurance to cover unforseen circumstances, there were three emails that thas mentioned this. Also, in the the last email to you on the 19th December, I asked if you had Travel Insurance and no reply from you. If you have Travel Insurance please contact me again for the letter that the Insurance company will require. If you do not have Travel Insurance at least reply to my last email on the 19th December for what we can do.Seriously, I don't know why people are travelling nowadays without travel insurance. I do and it comes in very handy for those unsoreseen circumstances. I was due to go the New Zealand in early December and diagonosed with Leukaemia, 4 weeks prior to departure, no refund from the airlines, but Travel Insurance came good within 2 weeks after submitting the claim. Took half an hour to do the claim. For the extra 50 I paid for the Insurance it was a great investment, it was not the airlines fault.This weather event is no your fault, its is my fault, its is not Shantara fault, but people need to take some responsibility for their actions as well.

10/10 – Excellent

Ken

Points forts : Propreté, confort de la chambre
Séjour de 7 nuits en décembre 2023

4/10 – Médiocre

Larissa

Points faibles : Propreté, état et installations de l’hébergement

10/10 – Excellent

Shalini

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
As an adults only resort wonderfully quiet. Staff assistance booking trips etc was great. Would stay again.
Séjour de 11 nuits en octobre 2023

10/10 – Excellent

Richard j

Points forts : Propreté, état et installations de l’hébergement
Excellent adult only resort, quiet, friendly and ideal location to most shops and activities.
Séjour de 5 nuits en octobre 2023

10/10 – Excellent

Angela

Points forts : Propreté, état et installations de l’hébergement
Very good lived up to expection
Séjour de 7 nuits en octobre 2023

10/10 – Excellent

Robert

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location only a short walk to restaurants, Shops and the Marina. Resort itself had great ammenities with very comfortable room we loved being able to step onto the patio and then dive straight into the pool.Staff were very friendly and helpful with all questions. Would definitely stay again and highly recommend.
Séjour de 7 nuits en octobre 2023

10/10 – Excellent

Bronwyn Lee

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Lovely, quiet , private resort. Very handy to town and the beach.
Séjour de 7 nuits en octobre 2023

10/10 – Excellent

Andrew

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location, friendly staff. Pools are not very private, however they are quite nice.
Séjour de 3 nuits en octobre 2023

8/10 – Bien

Susan

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Lovely pool areas, walking distance to everything. Liz extremely helpful. Interesting that not all Studio Rooms are the same size. Would have been perfect if did breakfast or had a bar area.
Séjour de 5 nuits en octobre 2023

6/10 – Acceptable

Evangelia

Voyage de couple
The place was beautiful and clean. Reception was polite. Unfortunately the room was really small and crowded. Too much furniture for the space. Eg a little dining table right in front of the door that goes out to the decking.
Séjour de 3 nuits en octobre 2023

8/10 – Bien

Mark

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice & quiet. Easy walkable access to main precinct of Port Douglas
Séjour de 4 nuits en septembre 2023

10/10 – Excellent

Alistair

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Shantara is a beautiful property, friendly, helpful staff, and being adults only during school holidays was good.
Séjour de 7 nuits en septembre 2023

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
A short walk to restaurant’s and shops, a nice place for a get away
Séjour de 7 nuits en septembre 2023

6/10 – Acceptable

Christopher

Voyage de couple
Points forts : Propreté
very small room and pool expensive for what it is
Séjour de 7 nuits en septembre 2023

8/10 – Bien

Jacqui

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location , clean and good value
Séjour de 8 nuits en septembre 2023

10/10 – Excellent

Karen

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
The resort was very quiet & peaceful, well maintained. We loved the heated pool & the fact we could walk everywhere.
Séjour de 7 nuits en août 2023

10/10 – Excellent

Matt

Great location….friendly staff… only one small criticism… the pillows are very soft possible need to be replaced with new ones or have firm pillows available. Pool is great!
Séjour de 4 nuits en août 2023

10/10 – Excellent

Stephen

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Fantastic spot, close to everything. No need for a car, walking distance to cafes, restaurants and pubs. Highly recommended if your looking for an Adult only resort… Will definitely return 😊
Séjour de 7 nuits en août 2023

10/10 – Excellent

Zhenya

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice quiet property to stay in. Close to everything as well. Rooms were clean and had everything you needed.
Séjour de 3 nuits en août 2023

8/10 – Bien

Joe

Points forts : Propreté
Séjour de 4 nuits en juillet 2023

6/10 – Acceptable

Gary George

Voyage en famille
Don't get me wrong Shantara on the surface looks great , also close to town and shops restaurants, lovely massage faciliities (seperate ownership to resort)BUT they are not great at little things and some Major annoyances. Major, the site is next to a worksite with constant noise from labourers, this was never communicated to us. This will disappear once site is finished but bloody didn't help us.. Major, access to deck chairs (4) with afternoon sun was only avaiable by creeping around pool deck. Gate access locked. There is a pool on other side with only 4 available with sun during the day, another few at BBQ end. Major :paying good money my apartment was very small, shared deck big enough for only 1 sun chair for each apartment..This was advised Major SUN - NONE at all to my apartment all DAY Medium ; Again paying good money had to dispose of our own rubbish by walking 100 metres each BIN load down an elevator into a garage. Customer Care ; Snantara refused to provide single beds, my partner had just had major surgery and needed a sperate BED, answer was room was too small. no good enough. Cleaners : not their fault but they start at around 6.30 and noise travels Noise from apartment above, constant movement early and late of tavles and chairs above also easily hear people walking above.. Summary : Shantara has the makings of a good resort but I personally wont be going there again.
Séjour de 15 nuits en juillet 2023

10/10 – Excellent

Laurel A

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
The staff were amazing. So friendly and Julie, at reception helped book or suggested great things to do and see. You can tell the Shantara is looked after meticulously. The gardens were so well kept and the facilities and pool area always clean. It definitely was quite. At first, a bit strange, as it is our first time travelling without children/teens. So close to everything. Just a short walk to dinning and shopping, or the beach. Thank you
Séjour de 10 nuits en juillet 2023

10/10 – Excellent

Daniela

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Shantara was a awesome place to stay at. Close by to the main street and beach. Would stay again. Only thing missing there is a dining place to eat.
Séjour de 7 nuits en juin 2023

10/10 – Excellent

Philip

Points forts : Propreté, confort de la chambre
It was a great time
Séjour de 1 nuit en juin 2023

8/10 – Bien

Allan

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Close to Main Street and beach..
Séjour de 3 nuits en juin 2023
Manager a répondu le 29 juin 2023
Thanks for the review Allan

10/10 – Excellent

Keith

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Thoroughly enjoyed our stay and would definitely return
Séjour de 7 nuits en mai 2023
Manager a répondu le 17 juin 2023
Thanks Keith for Excellent Review

10/10 – Excellent

Christine

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location, quiet and clean, easy walk to everything
Séjour de 9 nuits en mai 2023
Manager a répondu le 3 juin 2023
Thanks for the excellent review Christine

8/10 – Bien

Angelo

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very good condition--nice and quiet--close to shops and restaurants. Had no use for the nice robes but could could have used a shower cap.
Séjour de 10 nuits en mai 2023
Manager a répondu le 3 juin 2023
Thanks for the feedback Angelo

10/10 – Excellent

Robert

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Close to everything, relaxing atmosphere and friendly staff
Séjour de 4 nuits en mai 2023
Manager a répondu le 27 mai 2023
Thanks for the excellent review Robert

10/10 – Excellent

ryan

Points forts : Propreté, confort de la chambre
Super chill
This place has a real chill vibe. Quite, comfortable, birdsong, breezes. Easy access to washing machines. Great restaurants within walking distance. I'd stay here again. Heck, I'd practically move to Port Douglas.
Séjour de 4 nuits en mai 2023
Manager a répondu le 27 mai 2023
Thanks for the excellent review Ryan

10/10 – Excellent

Yvonne

Points forts : Propreté, confort de la chambre
Séjour de 6 nuits en mai 2023
Manager a répondu le 27 mai 2023
Thanks for the excellent review Yvonne

8/10 – Bien

Juliette

Points forts : Propreté, état et installations de l’hébergement
Great location!
Séjour de 3 nuits en mai 2023
Manager a répondu le 27 mai 2023
Thanks for the great review Juliette

10/10 – Excellent

Christopher

Points forts : Propreté, état et installations de l’hébergement
Séjour de 7 nuits en mai 2023
Manager a répondu le 27 mai 2023
Thanks for the excellent review Christopher

8/10 – Bien

Sandra, Frankston

Voyage en famille, Voyage de couple
Nice place felt uncomfortable sharing the lounges with next door. Not enogh storage. Other than that it was convenient to everything.
Séjour de 7 nuits en avril 2023
Manager a répondu le 11 mai 2023
Thanks for the feedback

10/10 – Excellent

leon

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beautiful setting, room very spacious and included full kitchen amenities. Lovely pools. Helpful and friendly staff. Great location, walking distance to everything but not on the main road so very quiet and peaceful.
Séjour de 7 nuits en avril 2023
Manager a répondu le 5 mai 2023
Thanks for the excellent review Leon