Pleasant Grove Vacation Packages

I always stay here when I’m in Dallas. I have absolutely no complaints thus far.

Lovely rooms, nice hotel and staff. One drawback is that the pool is very small.

Staff of the hotel are very nice and mostly helpful (we were charged twice and they said they fixed it but still waiting on the refund), however the restaurant staff are horrible. You can’t understand them, they run around but get nothing done, and you have to wait as they slowly bring one item at a time. As for the hotel, it’s not very clean; our side tables had tons of sticky water marks from glasses, it clearly hadn’t been cleaned at all. The bathroom had hairs stuck to the walls, and the cleaning lady never came twice in a town. We had to call and request it although they are supposed to come daily.When she did come she Was there for such a short time, I’m not really sure she did more than make the bed. The area of Deep Ellum is sketchy as hell. We saw multiple drugged out people fighting with cops and our 1 year old almost got run over by a person blowing a red light. I wouldn’t recommend going out after dark, and even during the day you have to dodge homeless drug addicts begging for money. I’ve unfortunately had to stay here three times now since my company pays for it, but I can’t in good conscience recommend this place at all.

Beautiful hotel and the staff and valet were gracious and polite. The room a/c was below average and only cooled the room to our desired temperature after 2 am.

Great hotel in a great location