[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hyatt Centric Playa del Carmen - Downtown House & Beach House Travelers find stylish relaxation at this Playa del Carmen retreat where poolside cabanas await and staff arrange personalized local tours ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/812c6089.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/88c251be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 Queen Beds Partial Ocean View (Beach House)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/6a4049ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/00090fce.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Thompson Playa Del Carmen Main House by Hyatt, visitors enjoy Quinta Avenida's energy with luxury comforts. The property offers on-site shopping, two restaurants, a rooftop terrace for coffee or cocktails, an outdoor pool, and attentive staff to enhance your stay. 8.8 Excellent ## Popular amenities - - - - Bar - Parking available - Gym ## Room options ### Check availability for these dates Tonight [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 15 of 15 rooms ![2 Queen Beds (Downtown House)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/b80acba4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds (Downtown House) 9.0 Wonderful 4 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Ceiling fan Premium bedding Rainfall showerhead - 515 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d1e68b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Urban (Downtown House) ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Ceiling fan Premium bedding - 880 sq ft - City view - Sleeps 3 - 1 King Bed ![1 King Bed with Balcony (Downtown House)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/e3356c78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed with Balcony (Downtown House) 9.4 Exceptional 11 reviews ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Ceiling fan Premium bedding - 540 sq ft - City view - Sleeps 3 - 1 King Bed ![View from room](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/50df811c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds with Balcony (Downtown House) 9.4 Exceptional 3 reviews ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Ceiling fan Premium bedding - 547 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Suite Quinta Avenida (Downtown House)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d003cb92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Quinta Avenida (Downtown House) ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 1100 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0f2aa396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed (Downtown House) 8.4 Very good 11 reviews ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Ceiling fan Premium bedding - 515 sq ft - City view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/e5f867eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Queen Bed (Downtown House) ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Ceiling fan Premium bedding Rainfall showerhead - 380 sq ft - Sleeps 3 - 1 Queen Bed ![Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/cc90db10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Calle Corazon (Downtown House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 847 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Suite Coastal Ocean (Beach House)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/3ee5dbe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Coastal Ocean (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/w5667h3561x0y0-6cd6ec73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Partial Oceanfront (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d1e68b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Pool View (Beach House) 10.0 Exceptional 1 review ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![2 Queen Beds Partial Ocean View (Beach House)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/6a4049ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds Partial Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 1 bedroom - Partial ocean view - Sleeps 4 - 2 Queen Beds ![Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/w5667h3561x0y0-6cd6ec73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Suite Panoramic Ocean Front (Beach House)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0082f84b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Panoramic Ocean Front (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0f2aa396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Partial Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout drapes/curtains Separate bedroom Premium bedding - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ## You may also like Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 11 reviews CA $393 CA $479 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-8&chkout=2025-10-9&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=317788e4-056c-4197-a05c-de8d4c489bed&top_cur=CAD) Ad ![Table tennis, music library](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8e1b6e1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - 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Pool - Hot tub - All-inclusive - Spa 7.8 Good 1,018 reviews CA $147 CA $187 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=317788e4-056c-4197-a05c-de8d4c489bed&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information) ## About the area Located on the beach, Hyatt Centric Playa del Carmen - Downtown House & Beach House is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62812%2C-87.07154&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8G-zXZtwahQHfr6GG0BDYwfWmOI=) 5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida - 1 min walk - 0.0 km - Playa del Carmen Main Beach - 2 min walk - 0.2 km - Mamitas Beach - 5 min walk - 0.4 km - Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km - Playacar Beach - 14 min walk - 1.3 km ### Getting around - Cancun Intl. Airport (CUN) - 50 min drive ### Restaurants - ‪Aldea Corazón - ‬1 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk - ‪Porfirio’s - ‬1 min walk - ‪Sonora Grill PRIME - ‬1 min walk - ‪Calle 12 - ‬1 min walk ## About this property ### Hyatt Centric Playa del Carmen - Downtown House & Beach House Luxury eco-certified hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar, and a free grocery shopping service. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a shopping mall on site. Other perks include: - 2 outdoor pools along with cabanas, sun loungers, and pool umbrellas - Local cuisine breakfast (surcharge), free bicycle rentals, and valet parking (surcharge) - A roundtrip airport shuttle (surcharge), a 24-hour front desk, and a front-desk safe - Wedding services, a banquet hall, and an elevator - Guest reviews give top marks for the helpful staff Room features All 119 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning. Extra amenities include: - Free extra beds and travel cribs - Bathrooms with rainfall showers and free toiletries - 55-inch LED TVs with premium channels - Ceiling fans, daily housekeeping, and phones ### Awards and affiliations Eco-Certified Property This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/c2b762c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,175 reviews CA $131 CA $184 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) ![6 restaurants, international cuisine](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/9779d27f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - 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Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,002 reviews CA $83 CA $107 total includes taxes & fees Oct 3 - Oct 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Secured, covered valet parking on site (USD 20 per night) - Onsite parking includes off-street options ### Food and drink - Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children - 2 poolside bars - 2 restaurants - 3 bars/lounges - A coffee shop/cafe - A swim-up bar - Snack bar/deli ### Things to do - 2 outdoor pools - 24-hour gym - Free bicycle rentals - Shopping mall ### Family friendly - 2 outdoor pools - Free rollaway/extra bed - Laundry facilities - Lifeguards on site - Snack bar/deli - Travel crib ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - On the beach - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator (45 inch wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk (30 inches high) - Wheelchair-accessible restaurant ### More - 2 buildings - 4 floors - Banquet hall - Built in 2015 - Lifeguards - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Free rollaway/extra bed - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 55-inch LED TV with premium digital channels ### Food and drink - Champagne service - Free bottled water - Limited room service - Minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Connecting rooms available - Free local calls - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 11:30 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music. ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 40 lbs per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Free rollaway/extra beds Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 300 per accommodation, per stay - Resort fee: USD 32 per accommodation, per night The resort fee includes: - Additional inclusions - Beach access - Beach loungers - Beach towels - Fitness/yoga classes - Health club access - In-room coffee - In-room safe - Phone calls We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children - Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6) - Covered valet parking fee: USD 20 per night - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Thompson Playa Carmen Hotel Thompson Playa Carmen Thompson Playa Carmen Hotel Playa del Carmen Thompson Playa Carmen Playa del Carmen ## Frequently asked questions ### Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > As of Oct 2, 2025, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on Oct 5, 2025 start from CA $161.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly? > Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. ### How much is parking at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Valet parking is available for USD 20 per night. ### What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies. ### Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located? > Located in Downtown Playa del Carmen, this beachfront hotel is connected to a shopping center, just steps from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Amenities ### 8.8 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 90 8 - Good 28 6 - Okay 12 4 - Poor 6 2 - Terrible 4 ### 10/10 Excellent #### Ileana Sep 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Super clean, very nice staff, great location ##### Ileana Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ricardo Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to shopping and restaurants. Would definitely recommend one of the best places to stay ##### Ricardo Stayed 1 night in Aug 2025 ### 8/10 Good #### Sharon Aug 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of this property was great. The rooms were a great size and the beds were very comfortable. Really enjoyed the rooftop pool area. ##### Sharon Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ryan Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great rooftop pool area ##### Ryan Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Miguel Jul 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, can be a but noisy in the balcony but the room is quiet. ##### Miguel Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Johnathan Jul 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/e5544791-04fa-46fa-9e38-5b9ffe0f17ac-1752540822481.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/13a1d332-cffa-4d75-a5fc-ca580f6443e2-1752540822720.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Johnathan Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Areli Mar 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very nice and location close to everything ##### Areli Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### America Valeria Apr 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have stayed at this property before and will definitely return! Great location if you want to be right in the heart of things! ##### America Valeria Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Mark May 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. Right on 5th with all the sights and action. The rooftop pool is incredible and the staff are very kind and welcoming. ##### Mark Stayed 14 nights in May 2025 ### 10/10 Excellent #### Juan Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and room size ##### Juan Stayed 1 night in Mar 2025 ### 8/10 Good #### Anarkellys Aug 25, 2025 Liked: Property conditions & facilities Na ##### Anarkellys Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Aboya Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again! ##### Aboya Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Vladimir Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and very nice hotel! For the breakfast, we went to hyatt on the beach, which is much nicer expirience! All the hotel staff were really nice. ##### Vladimir Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### jason May 29, 2025 Liked: Amenities Most helpful and accommodating staff I’ve encountered. Location is central to everything you would need, Some ##### jason Stayed 1 night in May 2025 ### 10/10 Excellent #### Darren Mar 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great property ##### Darren Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Kalib Feb 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach. ##### Kalib Stayed 2 nights in Feb 2025 ### 6/10 Okay #### christopher Aug 22, 2025 There are 2 Hyatt’s close by. One more on the beech and the other is not. Photos make it hard to tell difference. The one we were on was above the shopping mall on main pedestrian thrufare and without dining etc. Has a nice large pool deck. Playa del Carmen has become a night time party hub and shopping place. If that is what you want you will enjoy and if not don’t bother visiting. ##### christopher Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Sasha Jul 28, 2025 Liked: Cleanliness, staff & service Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience ##### Sasha Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Patricia Jan 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very Clean and well Located in the center of Playa Del Carmen. ##### Patricia Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Adam Jul 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were very hospitable and helpful. They go above and beyond to make to feel welcome and taking care of all my needs. Specifically Soraya at the front desk. My shuttle did not show up, she helped try to call the company, called the sister hotel in case the shuttle showed up there, and helped me get a taxi to the airport. Highly recommend! ##### Adam Stayed 3 nights in Jul 2025 ### 8/10 Good #### Maggie Jun 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Website says shuttle service. Miss leading that it’s included, but it’s not. Overall, nice stay. ##### Maggie Stayed 1 night in May 2025 ### 10/10 Excellent #### Alfonso J Mar 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service from the bar was millions great ##### Alfonso J Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Geva Jun 19, 2025 👌 ##### Geva Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Sivan May 27, 2025 Great service, nice people, very clean and looks like the pictures. It’s important to know There is 300$ deposit cash that you get at the check out And extra 32$ fee for a night that you don’t get back ![](https://a.travel-assets.com/ugc/hotel-reviews/c48cb495-122e-4645-894f-5a9fe40a64e7-1748359696381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sivan Stayed 4 nights in May 2025 ### 6/10 Okay #### Calvin Jan 3, 2025 Disliked: Staff & service, amenities Close proximity to restaurants and night life ##### Calvin Stayed 6 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - 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