Title: Terrasse Hotel Playa del Carmen - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Terrasse Hotel Playa del Carmen Travelers unwind on the rooftop terrace or cool off in the pool before borrowing bikes to explore nearby beaches including beautiful Punta Esmeralda ## Photo gallery for Terrasse Hotel Playa del Carmen ![Rooftop terrace - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/b7f27505.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, sun loungers - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/d11f8aab.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/34de51da.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Double Room, 1 King Bed - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/e749bb8a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Terrasse Hotel Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/2eb166e7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Terrasse Hotel Playa del Carmen welcomes visitors with its rooftop terrace, restaurant and spa services. Guests appreciate the helpful multilingual staff, in-room WiFi and beach towels for trips to nearby Punta Esmeralda Beach, which previous visitors particularly recommend. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Spa - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Deluxe Double Room, 2 Double Beds ![Deluxe Double Room, 2 Double Beds | View from room](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/2c92eb63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 2 Double Beds 10.0 Exceptional 2 reviews ### Highlights Air conditioning Smart TV Down duvet Blackout drapes/curtains Premium bedding Hair dryer Private bathroom Minibar - 237 sq ft - Sleeps 4 - 2 Double Beds - City view ### View all photos for Deluxe Double Room, 1 Queen Bed ![Deluxe Double Room, 1 Queen Bed | View from room](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/4edd620b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Queen Bed 8.6 Excellent 9 reviews ### Highlights Air conditioning Smart TV Down duvet Blackout drapes/curtains Premium bedding Hair dryer Private bathroom Minibar - 188 sq ft - Sleeps 2 - 1 Queen Bed - City view ### View all photos for Deluxe Double Room, 1 King Bed ![Deluxe Double Room, 1 King Bed | View from room](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/54199caf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed 7.0 Good 2 reviews ### Highlights Air conditioning Smart TV Down duvet Blackout drapes/curtains Premium bedding Hair dryer Private bathroom Minibar - 237 sq ft - Sleeps 2 - 1 King Bed - City view ### View all photos for Premium Double Room, 2 Double Beds ![View from room](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/a2834244.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, 2 Double Beds ### Highlights Balcony Air conditioning Smart TV Down duvet Blackout drapes/curtains Premium bedding Hair dryer Private bathroom - 237 sq ft - Sleeps 4 - 2 Double Beds - City view ### View all photos for Premium Double Room, 1 King Bed ![Premium Double Room, 1 King Bed](https://images.trvl-media.com/lodging/61000000/60030000/60024600/60024533/e749bb8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, 1 King Bed 7.4 Good 3 reviews ### Highlights Balcony Air conditioning Smart TV Down duvet Blackout drapes/curtains Premium bedding Hair dryer Private bathroom - 237 sq ft - Sleeps 2 - 1 King Bed - City view ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Terrasse-Hotel-Playa-Del-Carmen.h60024533.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Terrasse-Hotel-Playa-Del-Carmen.h60024533.Hotel-Information) ## About the area Located by the sea, Terrasse Hotel Playa del Carmen is in Luis Donaldo Colosio, a neighborhood in Playa del Carmen. Gran Coyote Golf and El Camaleón Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa 88 and Punta Esmeralda Beach. Don't miss out on a visit to Xcaret Eco Theme Park. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64067%2C-87.06363&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8MCF4-iBk7LYGdGFiHptg9_wCq4=) Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710 ### What's nearby - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 8 min walk \- 0.7 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 11 min walk \- 1.0 km - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 14 min walk \- 1.2 km - ![Sunrise in Mexico.. Took this while on Holiday in mexico](https://images.trvl-media.com/place/601751/4084c748-2e9f-44ba-8396-23734933f20d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa 88 16 min walk \- 1.4 km - Punta Esmeralda Beach 7 min drive \- 1.4 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - Pizza Italia 6 min walk - Crisol 2 min walk - Que Huevos 4 min walk - Ceviche Corazon 3 min walk - El Arabe 4 min walk ## About this property ### Terrasse Hotel Playa del Carmen Hotel near Playa 88 Located close to Punta Esmeralda Beach and Gran Coyote Golf, Terrasse Hotel Playa del Carmen provides a rooftop terrace. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool along with sun loungers - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and outdoor furniture - A water dispenser, an elevator, and multilingual staff - Luggage storage, a front-desk safe, and a 24-hour front desk - Guest reviews say great things about the helpful staff Room features All guestrooms at Terrasse Hotel Playa del Carmen boast thoughtful touches such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning. Extra amenities include: - Bathrooms with showers and hair dryers - 55-inch Smart TVs with Netflix, streaming services, and digital channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/73000000/72930000/72927000/72926985/14d6227c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Balkón Boutique Hotel Luis Donaldo Colosio - Pool - Free WiFi - Air conditioning - Housekeeping 8.8 Excellent 75 reviews CA $85 CA $108 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=72926985&PinnedHotelID=72926985&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/ebabb713.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free WiFi 8.0 Very good 657 reviews CA $73 CA $96 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/62000000/61430000/61429900/61429896/3ce85473.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marvic Boutique Hotel Zazil-ha - Pool - Free WiFi - Air conditioning - Housekeeping 8.2 Very good 456 reviews CA $77 CA $102 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=61429896&PinnedHotelID=61429896&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,752 reviews CA $69 CA $88 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/19000000/18960000/18953400/18953301/4c2196d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 822 reviews CA $115 CA $143 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=18953301&PinnedHotelID=18953301&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/70000000/69950000/69946900/69946845/ad7930a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Verandah Studios Luis Donaldo Colosio - Kitchen - Free WiFi - Air conditioning - Outdoor Space 8.6 Excellent 25 reviews CA $80 CA $101 total includes taxes & fees Feb 16 - Feb 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=69946845&PinnedHotelID=69946845&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves breakfast, lunch, and dinner](https://images.trvl-media.com/lodging/66000000/65730000/65722800/65722721/42a4a894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 12 Bees Hotel Gonzalo Guerrero - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 290 reviews CA $52 CA $68 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=65722721&PinnedHotelID=65722721&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/49000000/48890000/48886100/48886018/a6730ffd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meliora By Bunik Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 9.2 Wonderful 1,010 reviews CA $95 CA $119 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=48886018&PinnedHotelID=48886018&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/ce18a1be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 368 reviews CA $47 CA $64 total includes taxes & fees Feb 6 - Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/43000000/42410000/42408800/42408756/35353a56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CALIXTA Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 326 reviews CA $99 CA $124 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=60024533&PinnedHotelID=60024533&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=60024533,72926985,15990017,61429896,92927360) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge ### Food and drink - Coffee and tea in common areas ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Shared microwave - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Outdoor furniture - Pool loungers - Rooftop terrace ### Spa - Deep-tissue massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Area rugs in public areas - Elevator - Smooth flooring in public areas - Tile flooring in public areas - Well-lit path to entrance - Wheelchair-accessible path to elevator ### More - 1 building - 6 floors - Art Deco architecture - Communal living room - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch smart TV with digital channels - Netflix - Streaming services ### Food and drink - Minibar ### More - Air conditioning - Desk - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ## Important information ### Optional extras - Airport shuttle fee: MXN 2500 per vehicle (roundtrip, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Terrasse Hotel Spa Terrasse Del Carmen Del Carmen Terrasse Hotel Playa del Carmen Hotel Terrasse Hotel Playa del Carmen Playa del Carmen Terrasse Hotel Playa del Carmen Hotel Playa del Carmen ## Frequently asked questions ### Does Terrasse Hotel Playa del Carmen have a pool? ### How much does it cost to stay at Terrasse Hotel Playa del Carmen? ### Is Terrasse Hotel Playa del Carmen pet-friendly? ### How much is parking? ### What time is check-in at Terrasse Hotel Playa del Carmen? ### What time is check-out at Terrasse Hotel Playa del Carmen? ### Does Terrasse Hotel Playa del Carmen provide a shuttle to the airport? ### Where is Terrasse Hotel Playa del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Terrasse Hotel Playa del Carmen Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.4 Amenities ### 9.2 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 111 8 - Good 46 6 - Okay 17 4 - Poor 7 2 - Terrible 6 ## Reviews ### 8/10 Good #### Perla Jan 21, 2026 Liked: Cleanliness, property conditions & facilities Staff was very helpful ##### Perla Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### jeremy Jan 19, 2026 Liked: Cleanliness, staff & service Room was great, pool terrible as green in color not maintained. Lots of dogs running around barking all night. Staff was great and restaurant was excellent ##### jeremy Stayed 3 nights in Jan 2026 ### 6/10 Okay #### Karla Jan 12, 2026 Liked: Amenities, property conditions & facilities Disliked: Cleanliness The bed mattress was super uncomfortable, it was to hard It is a bit far from the center of Playa del Carmen We didn't get the room cleaned any day of the 4 days of our stay We also didn't have bodywash luckily I brought my own. The room was a good size and we were like 15 min walking from the center of Playa del Carmen ##### Karla Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Tyler Sep 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced. ##### Tyler Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Sebastien Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice. ##### Sebastien Stayed 1 night in Jul 2025 ### 10/10 Excellent #### mitchell Feb 8, 2025 Great staff, nice quiet hotel. ##### mitchell Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Laura Mar 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Lovely!!Not far from the restaurants and the beach. ##### Laura Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Timothy Feb 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Awesome staff, clean hotel, will definitely stay there again! ##### Timothy Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### JACK Dec 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great little hotel. Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend. ##### JACK Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Ian Apr 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price. ##### Ian Stayed 9 nights in Apr 2025 ### 10/10 Excellent #### Andy Dec 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon! ##### Andy Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Juan Feb 28, 2024 Liked: Staff & service, property conditions & facilities The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant ##### Juan Stayed 4 nights in Feb 2024 ### 8/10 Good #### Rendell Jan 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very good, cozy hotel The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion. ##### Rendell Stayed 2 nights in Jan 2024 ### 8/10 Good #### Michelle Apr 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service. ##### Michelle Stayed 4 nights in Mar 2025 ### 6/10 Okay #### Mohammed Feb 26, 2024 Liked: Staff & service Disliked: Property conditions & facilities Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited. ##### Mohammed Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Dale Jan 24, 2024 Liked: Cleanliness, staff & service, amenities Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night. ##### Dale Stayed 1 night in Jan 2024 ### 10/10 Excellent #### JACK Dec 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great little hotel Great little hotel at a reasonable rate . Only a few blocks away from the best area of Playa but much quieter. Friendly helpful staff. Very clean , great AC , strong water pressure and lots of hot water. 24 hour reception. Good restaurant downstairs. Beautiful rooftop terrace with pool. Big comfortable bed. Good lighting and power outlets. Lots of stores and restaurants nearby. Big Chedraui supermarket walking distance. Free water dispenser, coffee. Tea and fruit in the lobby. Would highly reccomend. ##### JACK Stayed 2 nights in Dec 2023 ### 8/10 Good #### Ariyon Jan 3, 2024 Liked: Cleanliness, property conditions & facilities Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant. ##### Ariyon Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### LiLiane Dec 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing stay \*\*when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to. \*\* make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area. It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel. The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try. The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room. Michelle at the front desk is wonderful \*\* there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food. ![](https://a.travel-assets.com/ugc/hotel-reviews/80870E0E6B5EC803D7D8520D63842A88662C16D11703681691420.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/62BCC264AA71B19B634387816AC330679B55B9AC1703681688022.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/034205E2188258449591BCF0A7E2541861C57F571703681690460.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F53686933383BF40683164FFD05ACDF38F1370F61703681690693.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LiLiane Stayed 1 night in Dec 2023 ### 4/10 Poor #### Timothy M Feb 1, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew. ##### Timothy M Stayed 12 nights in Jan 2025 ### 8/10 Good #### Jordan Jan 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well. The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut. The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well. ##### Jordan Stayed 9 nights in Jan 2024 ### 4/10 Poor #### Jovana Jan 2, 2026 Liked: Amenities Disliked: Cleanliness The room needs to be revamped. The bathroom wasn’t that clean, staff wasn’t very helpful. I ended up checking out early. ##### Jovana Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Kaiwen Dec 1, 2024 Liked: Cleanliness, property conditions & facilities Great place! ##### Kaiwen Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Dahlia Aug 12, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very beautiful hotel, affordable, kind and attentive staff, near local homes and shops ##### Dahlia Stayed 11 nights in Jul 2022 ### 8/10 Good #### Kamaria Nov 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities beautiful hotel on a budget! gorgeous views from the roof/pool & the restaurant had a great breakfast :) ##### Kamaria ## Expedia's Latest Trends ### Hotels > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [2 Bedrooms Master Suite within Grand Bliss Riviera Maya by Vidanta ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-2-Bedrooms-Master-Suite-Within-Grand-Bliss-Riviera-Maya-By-Vidanta.h30360667.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [ Select Club at Sandos Caracol All Inclusive - 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