Title: Soho Playa Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Soho Playa Hotel Art Deco hotel with a rooftop terrace and a 24-hour front desk ![Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/92fb6047.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/fd124bd0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room | View from room](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/e8c966c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (MXN 130 per person)](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/43a0021b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/c0c78b4f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Soho Playa Hotel provides a peaceful escape near Quinta Avenida. Travelers can relax in the spa tub after exploring, catch some rays on the rooftop terrace, or settle in with a selection from the on-site library for a quiet afternoon of reading. 8.6 Excellent ## Popular amenities - Hot tub - Bar - Pool - Breakfast available - 24/7 front desk - Parking included ## Room options ### Check availability for these dates Tonight [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6173930&PinnedHotelID=6173930&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Deluxe Double Room](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/6e55d91f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 7.8 Good 9 reviews ### Highlights Balcony Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Rainfall showerhead - 344 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Deluxe Room](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/c60b992b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.4 Exceptional 6 reviews ### Highlights Balcony Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Rainfall showerhead - 344 sq ft - City view - Sleeps 2 - 1 King Bed ![Deluxe Suite](https://images.trvl-media.com/lodging/7000000/6180000/6174000/6173930/7469fe11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 8.0 Very good 3 reviews ### Highlights Balcony Individually decorated Private outdoor hot tub Air conditioning Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains - 775 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3210000/3205200/3205175/51c40794_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Haciendas All Inclusive Corasol - 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Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,011 reviews CA $308 CA $426 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=aaabe1d4-25f5-46a7-a543-e69fce98eb13&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Soho-Playa-Hotel.h6173930.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Soho-Playa-Hotel.h6173930.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63196%2C-87.06957&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EMrM3fcmkuHaWtRbC12_xeEPBQY=) Calle 24 Esq. Av. 10 Col. Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.2 km - Playa del Carmen Main Beach - 6 min walk - 0.6 km - Mamitas Beach - 6 min walk - 0.6 km - Playa del Carmen Maritime Terminal - 3 min drive - 1.8 km - Xcaret Eco Theme Park - 12 min drive - 10.2 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪McCarthy's Irish Pub - ‬2 min walk - ‪La Vagabunda ® - ‬1 min walk - ‪Ambasciata d'Italia Ristorante - ‬1 min walk - ‪La Vaca Gaucha - ‬1 min walk - ‪Trattoria del Centro - ‬2 min walk ## About this property ### Soho Playa Hotel Upscale hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Mamitas Beach, Soho Playa Hotel provides a rooftop terrace, an art gallery on site, and a library. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant. Additional perks include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - Continental breakfast (surcharge), an area shuttle, and babysitting (surcharge) - Wedding services, smoke-free premises, and concierge services - Guest reviews say great things about the helpful staff Room features All guestrooms are individually decorated, and include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Balconies, housekeeping, and desks ## Similar properties ![Master Suite | Jetted tub](https://images.trvl-media.com/lodging/4000000/3900000/3898700/3898657/ce9f7e5f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Be Playa Hotel Boutique & Rooftop Bar Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 818 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=3898657&PinnedHotelID=3898657&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,013 reviews CA $101 CA $129 total includes taxes & fees Nov 18 - 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Housekeeping 8.8 Excellent 299 reviews CA $83 CA $105 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,259 reviews CA $53 CA $68 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Area shuttle (surcharge) - Free covered self parking on site - Limited onsite parking - Wheelchair-accessible parking available ### Food and drink - Daily continental breakfast available 8:30 AM to noon for a fee: MXN 130 for adults and MXN 100 for children - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Art gallery - Hot tub - Library - Outdoor pool - Yoga classes ### Family friendly - Babysitting (surcharge) - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (on request) - Multilingual staff - Tour and ticket assistance - Wedding services ### Outdoors - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - In-room roll-in shower - Low-height door lock - Pool hoist on site - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-width doorways ### More - 1 building - 4 floors - Art Deco architecture - Built in 2009 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels - iPod dock ### Food and drink - Free bottled water ### More - Air conditioning - Desk - Individual decor - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately MXN 130 for adults and MXN 100 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 9:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Playa Soho Soho Playa Soho Playa Hotel Soho Playa Hotel Riviera Maya/Playa Del Carmen, Mexico Soho Playa Hotel Playa del Carmen Soho Playa Playa del Carmen Soho Playa Hotel Hotel Soho Playa Hotel Playa del Carmen Soho Playa Hotel Hotel Playa del Carmen ## Frequently asked questions ### Does Soho Playa Hotel have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM. ### How much does it cost to stay at Soho Playa Hotel? > As of Oct 31, 2025, prices found for a 1-night stay for 2 adults at Soho Playa Hotel on Nov 16, 2025 start from CA $56.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Soho-Playa-Hotel.h6173930.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Soho Playa Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Soho Playa Hotel? > Self parking is free at this property. ### What time is check-in at Soho Playa Hotel? > Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Soho Playa Hotel? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Soho Playa Hotel located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Mamitas Beach, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Soho Playa Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 368 8 - Good 207 6 - Okay 57 4 - Poor 24 2 - Terrible 26 ### 9.0/10 Cleanliness ### 9.2/10 Staff & service ### 8.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 8/10 Good #### Azalia Jul 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Walking distance to many restaurants and shops. As well to the beach. ##### Azalia Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Pedro Jun 5, 2025 Liked: Amenities One day stay was good enough ##### Pedro Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Yulia Jul 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved it! Special thanks to Luis! Nice place and staff is just amazing ! ##### Yulia Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### Hiram Sep 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Hiram Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ernesto Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service. ##### Ernesto Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### IVAN Dec 17, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The worst place I have been to! ##### IVAN Stayed 1 night in Dec 2024 ### 8/10 Good #### Steven Jun 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is only a few short steps to 5th ave. And a BLOCK from an OXXO. The hotel has an artistic feel with artwork from local artist that are available for sale. A massive water fall in the lobby. The lobby is an open air lobby. So no air conditioning. Which is why they received a 4 instead of a 5. My patents are older and they are visiting and the heat is hard on them. While waiting in the lobby with no air conditioning. It was a bit hard for them. The rooms are clean and spacious, hotel is close to food, shopping and the beach. Will be back for sure. ##### Steven Stayed 1 night in Jun 2025 ### 8/10 Good #### Letia Jan 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Overall, the stay was great. We missed a few amenities like the hammock and no true bar or restaurant as advertised. ##### Letia Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Bousaad Dec 7, 2024 Liked: Amenities Disliked: Staff & service, property conditions & facilities You can’t relax, all the day , Loud Noise in Construction Site, breakfast terrible, the pool is terrible, only they have a nice persons in the reception ##### Bousaad Stayed 4 nights in Dec 2024 ### 6/10 Okay #### Fredi Apr 17, 2024 Liked: Cleanliness, staff & service Disliked: Amenities Needs to be updated, no restaurant, no bar. Very basic but in good location, price was ok ##### Fredi Stayed 10 nights in Apr 2024 ### 10/10 Excellent #### Saverio Jul 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I had an amazing stay at SOHO. The staff is so hardworking and friendly. The manager is always trying to make the stay enjoyable. She is an incredible manager. The rooms are spacious. The air conditioner was quiet and cooled the room nicely. The hotel is close to the beach and shopping area. ##### Saverio Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### gunvir Jun 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall good ##### gunvir Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Shaniel Jul 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was great except for the elevator as mentioned before,! It does feel like 1 million degrees in there especially in July. Great property though. Lis is great! ##### Shaniel Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### YUKIKO Feb 9, 2023 Liked: Cleanliness, staff & service Nice room and great location. The roof top pool is small size, hot tub is the same temperature as the pool The website shows full bar sky bar but no longer serving anything there. ##### YUKIKO Stayed 1 night in Feb 2023 ### 6/10 Okay #### adolfo Apr 19, 2024 Disliked: Amenities, property conditions & facilities Good location but very noisy because the have a construction near the hotel. Also they don't have many options for the breakfast and they start serving the breakfast late. ##### adolfo Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Alejandro Jul 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very loud air conditioning system ##### Alejandro Stayed 1 night in Jul 2024 ### 8/10 Good #### Carlos Aug 30, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities You can tell back in the days it's was a great Hotel but besides the staffing been nice and attentive. I won't actually atay that hotel again. You got be aware the have very limited to none parking and outside the local police are looking to give you a parking ticket (and none give you coins for your bills). One night we didn't have water. And I believe that place is overrated on the price of you compared to any Airbnb nearby. ##### Carlos Stayed 10 nights in Aug 2024 ### 8/10 Good #### Patricia Cay Mar 23, 2024 Liked: Cleanliness Disliked: Property conditions & facilities The property was in a great location. The property was not represented accurately on the Expedia website. There is no bar on the roof open (although the pool is very nice), nor was there yoga every morning. Breakfast was just fine but doesn't open until 9. 3 of the days we were there we couldn’t take advantage of the free breakfast because we had to leave before food was available. Rooms were clean and pleasant. ##### Patricia Cay Stayed 6 nights in Mar 2024 ### 4/10 Poor #### Mark May 8, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities My wife and daughters had stayed here 6 years ago and wanted to return. That was a mistake. The good: - Convenient location - Good water pressure - Nice artwork in the lobby The meh: - Nothing but Spanish channels on TV and no way to connect our phones to stream to the TV when we were unwinding from the day. The bad: - A/C was horrible. When we got to the room, the A/C was off. We turned it on but the room did not cool down. It was several hours until we realized the patio doors were open. We got the doors closed but we were miserable all night. The next day we asked if they could fix the A/C. They said they would but nothing got better. To make it worse, housekeeping turned off the A/C while we were gone for the day and the room was blazing hot all night again. We finally had to hide the A/C remote from hotel staff so it would stay on during the day. This helped keep it cool enough to sleep better but still not ideal. - Hotel staff seemed disinterested. ##### Mark Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Scott Aug 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Superior Location and Outstanding front desk service with easy check-in. Classy and Chic. Perfectly situated to be 100 steps from 5th Ave yet unbelievably quiet in our room. The Best Sleep I've had in a month of staying in different hotels during our travels. Spacious room with a refrigerator and a complimentary bottle of wine. Fast elevators and underground parking were a bonus. The rooftop pool and lounging area was perfect with cool views, quiet and relaxing. We travel to Playa DC often and this will, no doubt, be our new "Go-To" hotel. If you've clicked on this, you're done looking. Reserve! You will not be disappointed! ##### Scott Stayed 1 night in Aug 2023 ### 8/10 Good #### Jacob Oct 12, 2022 Liked: Cleanliness, staff & service, property conditions & facilities The evening front desk was extremely helpful in having maintenance change out the shower head (which was raining water on the bathroom floor causing to cover the floor with water), getting me wash cloth and small towel which were not there when I arrived, and was all around friendly. I thank him for his quick and professional service. :) ##### Jacob Stayed 6 nights in Oct 2022 ### 2/10 Terrible #### JIEHOON Jan 1, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Room condition was not good than pictures in web site. I dispointed a lot ##### JIEHOON Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Eva Jan 31, 2025 Disliked: Property conditions & facilities I gave it 2 stars cause I feel bad for the staff. They are doing what they can. The pictures are not accurate. The “waterfall fountain is not working” the rooms are musty smelling. You get 1 rough towel per person- no hand towels, washcloths. A sheet on the bed. No blankets, nothing extra( I had to buy a blanket for myself from a store) toilet seat flopping around. No restaurant or bar as advertised. Pool cold, hot tub out of order. We were right under the rooftop deck that they have some type of dance club with seriously loud music till 1 am (I asked the desk and they said it was to go till 1 am.) we got stuck in the elevator and they acted like it happens all the time, No big deal to them. Breakfast is 2 pieces of toast a small cup of fruit and 1 cup of coffee or tea which my husband does not drink so we had to buy a bottle of water for him. They don’t open till 830ish so we only got the “breakfast” once which was plenty. It seriously felt like a comedy show and I wasn’t laughing. There were others in our group. 1 had no air at all and they couldn’t move her till the last day. There was another couple we saw locked out of their room for 3 hours and there was no one to fix the door. I guess if you don’t go with a big chain this is what you get but it’s definitely false advertising. ##### Eva Stayed 4 nights in Jan 2025 ### 6/10 Okay #### Paul Aug 8, 2023 Liked: Cleanliness Disliked: Amenities Hotel location is ideal to explore Playa's ever growing areas. We stayed in the Master Suite - room size is excellent and the external Hot Tub a nice area to relax. We noted it was a special celebration and the staff did a great job on decorating the room for our special event. Initially, breakfast offer (continental) was very poor (as commented by others) - but on discussion with the Manager we agreed an upgrade - this was great and very healthy (served in Green & Fit) Hotel amenities are quite poor - Sky Bar should be renamed to Sky Terrace - as there is no Bar services and the whole upper deck area is falling into dis-repair and an underutilised space for the hotel. Pool appears to be maintained - but due to lack of facilities and particularly the poor state of the toilet/changing areas not used. Room amenities are very basic and limited to 2 coffees per day, 1 bottle of wine on arrival (for 2 persons this was not a luxury offering) - no other refreshments, or water given. Room service every other day. Cleaning staff are great and did a good job on the room, but public areas – particularly the toilets are not maintained. Front desk staff are disconnected from the guests and only respond when asked/ prompted for action. Overall, the hotel could be an excellent base in Playa, but without investment in the amenities – there offering of a bed & limited breakfast will cause them to decline further. ##### Paul Stayed 13 nights in Jul 2023 ### 8/10 Good #### Eduardo Sep 26, 2025 Liked: Cleanliness, staff & service Todo bien en general, pero hay muchos edificios en construcción alrededor y el ruido de los martillos y taladros no para desde las 8 a las 18 hrs. ##### Eduardo Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - 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