Title: Serenity Hotel Boutique - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Serenity Hotel Boutique by Alsol A peaceful retreat minutes from Playa del Carmen's Main Beach, where guests can lounge poolside or get insider tips for exploring the best local attractions ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/4bda2aff.jpg?impolicy=resizecrop&rw=598&ra=fit) ![50-inch LCD TV with digital channels, TV, iPod dock](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/575df1cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/cb208860.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/3c43afbc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/d2a206b6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Quinta Avenida, Serenity Hotel Boutique offers an upscale escape with a rooftop terrace and poolside bar. Guests enjoy the outdoor pool, restaurant, concierge services, and luggage storage provided by multilingual staff for a relaxing stay. VIP Access 9.0 Wonderful ## Popular amenities - - Bar - Room service - Parking available - Housekeeping - Pet-friendly VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 17 - Oct. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=37033467&PinnedHotelID=37033467&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![View from room](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/9d0e2d14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 9.6 Exceptional 12 reviews ### Highlights Air conditioning LCD TV Pillow menu Fan Blackout drapes/curtains Premium bedding Separate bedroom Shower/tub combination - 269 sq ft - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/4445b999.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Double Suite 9.2 Wonderful 5 reviews ### Highlights Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer LCD TV Pillow menu Fan Blackout drapes/curtains - 431 sq ft - City view - Sleeps 3 - 2 Twin Beds and 1 Double Sofa Bed ![One Bedroom Suite | Living area](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/376373ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Suite 9.4 Exceptional 14 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer LCD TV Pillow menu Separate bedroom - 603 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![1 bedroom, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/c4b54e70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Corner Suite 9.0 Wonderful 2 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer LCD TV Pillow menu Separate bedroom - 689 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed and 1 Large Twin Sofa Bed ![50-inch LCD TV with digital channels, TV, iPod dock](https://images.trvl-media.com/lodging/38000000/37040000/37033500/37033467/2b46a9cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Junior Suite 9.4 Exceptional 3 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer LCD TV Pillow menu Separate bedroom - 829 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed and 1 Large Twin Sofa Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4310000/4308800/4308703/591adb23_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Luis Donaldo Colosio - Pool - Hot tub - Breakfast included - All-inclusive 8.6 Excellent 1,008 reviews CA $459 CA $563 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information?chkin=2025-11-1&chkout=2025-11-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=63605f15-4a3d-4a07-9213-3dbb2bdf022d&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70540000/70531200/70531121/c49ff13d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Casa de la Playa by Xcaret-All Inclusive, Adults Only Playa del Carmen - 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Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 146 reviews CA $169 CA $246 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=63605f15-4a3d-4a07-9213-3dbb2bdf022d&top_cur=CAD) Ad ![Ocean Studio with Plunge Pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70890000/70882500/70882476/0943f1d6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Etéreo, Auberge Collection Maroma - Pool - Spa - Pet-friendly - Kids pool 9.6 Exceptional 38 reviews CA $982 CA $1,349 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=63605f15-4a3d-4a07-9213-3dbb2bdf022d&top_cur=CAD) Ad ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HM Playa del Carmen Gonzalo Guerrero - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,000 reviews CA $91 CA $114 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-HM-Playa-Del-Carmen.h11516987.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=63605f15-4a3d-4a07-9213-3dbb2bdf022d&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Serenity-Hotel-Boutique.h37033467.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Serenity-Hotel-Boutique.h37033467.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63674%2C-87.06631&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Fb9MOT3afvH0Sdv-c_4UW6lYcUs=) Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720 #### What's nearby - Quinta Avenida - 5 min walk - 0.5 km - Mamitas Beach - 6 min walk - 0.6 km - Playa del Carmen Main Beach - 8 min walk - 0.7 km - Playa del Carmen Maritime Terminal - 3 min drive - 2.5 km - Xcaret Eco Theme Park - 12 min drive - 11.2 km #### Getting around - Cancun Intl. Airport (CUN) - 48 min drive #### Restaurants - ‪Mariskinky - ‬2 min walk - ‪Ah Cacao Chocolate Café - ‬3 min walk - ‪De Local - ‬2 min walk - ‪Tacos El Cuñao - ‬3 min walk - ‪Colectivo Mexicano Cervecero - ‬2 min walk ## About this property ### Serenity Hotel Boutique by Alsol Upscale hotel near Mamitas Beach Located close to Playa del Carmen Main Beach and Quinta Avenida, Serenity Hotel Boutique by Alsol provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. In addition to a bar and a restaurant, guests can connect to in-room WiFi (surcharge), with speed of 50+ Mbps. You'll also enjoy perks such as: - An outdoor pool along with sun loungers and pool umbrellas - Valet parking (surcharge), airport drop-off service (surcharge), and tour/ticket assistance - An elevator, a front-desk safe, and multilingual staff - Luggage storage and concierge services - Guest reviews give top marks for the helpful staff and location Room features All guestrooms at Serenity Hotel Boutique by Alsol offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property. More amenities include: - Shower/tub combinations and free toiletries - 50-inch LCD TVs with digital channels - Wardrobes/closets, fans, and daily housekeeping ## Similar properties ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,021 reviews CA $84 CA $108 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f3c96aff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,016 reviews CA $119 CA $147 total includes taxes & fees Oct 26 - 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Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,189 reviews CA $205 CA $268 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Centric Playa del Carmen - Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 146 reviews CA $169 CA $246 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/10000000/9800000/9794300/9794206/3ff2fdd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Margarita, Boho Chic Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 9.0 Wonderful 600 reviews CA $62 CA $79 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=9794206&PinnedHotelID=9794206&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,263 reviews CA $54 CA $69 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: WiFi (USD 5 per night) - In-room WiFi speed: 50+ Mbps - Available in some public areas: WiFi (USD 5 per night) ### Parking and transportation - 24-hour airport drop-off shuttle on request for a surcharge - Self parking on site (USD 15 per night) - Valet parking on site (USD 15 per night) ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Designated smoking areas (fines apply) - Mosquito nets ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch LCD TV with digital channels - iPod dock ### Food and drink - Free bottled water - Limited room service - Paper towels ### More - Air conditioning - Electrical adapters - Fan - Iron/ironing board - Laptop workspace - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of USD 20 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 33 lbs per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 100 per accommodation, per stay - A tax is imposed by the city: USD 2.76 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for in-room wireless internet: USD 5 per night (rates may vary) - Fee for wireless internet in public areas: USD 5 per night (rates may vary) - Airport shuttle fee: USD 85 per vehicle (maximum occupancy 4) - Airport shuttle fee per child: USD 10 (up to 15 years old) - Self parking fee: USD 15 per night - Valet parking fee: USD 15 per night - Pet fee: USD 20 per pet, per night - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention Pool access available from 8:00 AM to 7:00 PM Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Serenity Hotel Boutique Serenity By Alsol Del Carmen Serenity Hotel Boutique by Alsol Hotel Serenity Hotel Boutique by Alsol Playa del Carmen Serenity Hotel Boutique by Alsol Hotel Playa del Carmen ## Frequently asked questions ### Does Serenity Hotel Boutique by Alsol have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM. ### How much does it cost to stay at Serenity Hotel Boutique by Alsol? > As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique by Alsol on Nov 8, 2025 start from CA $97.91, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Serenity-Hotel-Boutique.h37033467.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Serenity Hotel Boutique by Alsol pet-friendly? > Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Serenity Hotel Boutique by Alsol? > Self parking is available for USD 15 per night. Valet parking is available for USD 15 per night. ### What time is check-in at Serenity Hotel Boutique by Alsol? > Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Serenity Hotel Boutique by Alsol? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Serenity Hotel Boutique by Alsol provide a shuttle to the airport? > Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 85 per vehicle applies. ### Where is Serenity Hotel Boutique by Alsol located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Mamitas Beach, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Serenity Hotel Boutique by Alsol Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.6 Amenities ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 330 8 - Good 99 6 - Okay 28 4 - Poor 10 2 - Terrible 15 ### 10/10 Excellent #### Andrew Jun 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again. ##### Andrew Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Mike Feb 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great we would stay there again ##### Mike Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Julia Feb 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place! Live every day we stay at this hotel. ##### Julia Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Karen Apr 26, 2025 Liked: Cleanliness, amenities Excellent ##### Karen Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Gloria Jan 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel with kitchen ##### Gloria Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Lisa Jan 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One block off main strip, this is a fabulous option. ##### Lisa Stayed 2 nights in Jan 2025 ### 8/10 Good #### Esmeralda Sep 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We enjoyed our stay everyone is very nice and attentive ##### Esmeralda Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Ragheeba Jul 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stopped for one night, very close to beach and town, loved it! ##### Ragheeba Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Memory Apr 13, 2025 Liked: Cleanliness, staff & service, amenities Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again! ##### Memory Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Michael Mar 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet, clean, comfortable, excellent service. Quiet but close two blocks from 38th street, nicest street in all of Playa. Great friendly service. Very large and comfortable apartment. Looks like photos. Seven minute walk to beach. ##### Michael Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Francisco Aug 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent place ##### Francisco Stayed 1 night in Aug 2024 ### 8/10 Good #### Rosa Mar 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience. ##### Rosa Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Meredith Apr 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended! ##### Meredith Stayed 10 nights in Apr 2025 ### 10/10 Excellent #### Richard Mar 13, 2025 Liked: Staff & service, amenities, property conditions & facilities Very clean. Very Safe. Walkable to 5th Ave and 38Th Street Public Beach ##### Richard Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### Kelly Jun 26, 2025 Liked: Cleanliness Disliked: Amenities Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering! ##### Kelly Stayed 1 night in Jun 2025 ### 4/10 Poor #### Megan Jul 10, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening. ##### Megan Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Matthew Sep 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place was super clean and comfortable. I will absolutely be back! ##### Matthew Stayed 7 nights in Sep 2024 ### 10/10 Excellent #### amorn Jan 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities very good nice front deck ##### amorn Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Cher Aug 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was amazed how big and beautiful this place was … a 6 min walk to the beach… ##### Cher Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### Oscar Dec 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent place Second time selecting this Hotel. It is located in the area we enjoy the most in Playa del Carmen. The staff was always friendly and accommodating. We enjoy the swimming pool and the dancing event one of the evenings. We will definitely look forward to our next visit in Serenity. ![](https://a.travel-assets.com/ugc/hotel-reviews/A865D3F4886D8FD9042A674D55C157C2DD2AD7BA1734478989768.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8B115A207336D3BC4172BE76AAE057B4EF5A0FF31734478990026.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/74A9676F20DE9DB64F01802F57F952B13D7772C41734478989992.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Oscar Stayed 3 nights in Nov 2024 ### 8/10 Good #### Carlos Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities friendliness of staff ##### Carlos Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Christopher Shaun Jan 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities It was very centrally located to everything that we needed. ##### Christopher Shaun Stayed 15 nights in Dec 2023 ### 6/10 Okay #### Bonifacio Sep 22, 2024 Liked: Staff & service Safe,walkable ##### Bonifacio Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Verified traveller Apr 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will stay there again We got one that’s set up like a one bedroom. Kitchenette, nice dining table and sofa in one space separated from bedroom and bathroom.Clean and quiet. Nice staffs.Don’t expect wonderful views outside of balcony, you’re in the “city”,just get a higher floor. We checked out the roof top pool. A very nice set up, if you like to hang by the pool it’s for you. We paid a fee to hotel to use the Martina Beach Club. Worth it ! ##### Verified traveller Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Robert Jul 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Lovely staff and very nice and clean room. Indoor Parking available for free. ##### Robert Stayed 2 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Paradisus La Perla - 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