Title: Santuario Playa - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Santuario Playa Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen ![Presidential Suite](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/7bb1d093.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/07a1202c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/eebcdddf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/f6c2c313.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w2880h1919x0y0-2a559c4f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just steps from Playa del Carmen Main Beach, Santuario Playa offers a tranquil atmosphere with free continental breakfast, a pool, scenic garden, rejuvenating spa, helpful staff, in-room WiFi, and a convenient snack bar/deli. 8.0 Very good ## Popular amenities - - - Spa - 24/7 front desk - Housekeeping - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=22487932&PinnedHotelID=22487932&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ![Master Suite 2 Double Beds](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w2879h1919x0y1-8df4a4b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite 2 Double Beds 8.0 Very good 18 reviews ### Highlights Air conditioning LCD TV Separate bedroom Ceiling fan Premium bedding Private bathroom Shared/communal kitchen Digital channels - 455 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ![1 bedroom, premium bedding, iron/ironing board, travel crib](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/5e235f5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite 8.0 Very good 1 review ### Highlights Air conditioning LCD TV 2 bedrooms Ceiling fan Premium bedding 2 bathrooms Private bathroom Shared/communal kitchen - 764 sq ft - 2 bedrooms - City view - Sleeps 6 - 2 Double Beds and 1 King Bed ![1 bedroom, premium bedding, iron/ironing board, travel crib](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w5852h4385x0y4-9f900013.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Bed in Female Dormitory Room Hostel ### Highlights Separate dining area Air conditioning LCD TV Premium bedding Ceiling fan Separate bedroom Shared/communal kitchen Digital channels - 764 sq ft - City view - Sleeps 2 - 5 Twin Bunk Beds ![1 bedroom, premium bedding, iron/ironing board, travel crib](https://images.trvl-media.com/lodging/23000000/22490000/22488000/22487932/w5852h4385x0y2-eb9283c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Bed in Male Dormitory Room Hostel ### Highlights Air conditioning LCD TV Premium bedding Ceiling fan Separate bedroom Shared/communal kitchen Digital channels Living room - 764 sq ft - City view - Sleeps 2 - 5 Twin Bunk Beds ## You may also like Ad ![Aerial view](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/bb9290ec.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 17 reviews CA $439 CA $535 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4c4c820c-8fec-4362-b92c-d5c86220126d&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68900000/68897700/68897679/92ea0a63_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Moxché Playa del Carmen - Adults Only - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Santuario-Playa.h22487932.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Santuario-Playa.h22487932.Hotel-Information) ## About the area Located near the beach, Santuario Playa is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63139%2C-87.06812&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sgNbHROS95VNIjbfrfNxxqjDaA0=) Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida - 2 min walk - 0.2 km - Playa del Carmen Main Beach - 3 min walk - 0.3 km - Mamitas Beach - 3 min walk - 0.3 km - Playa del Carmen Maritime Terminal - 3 min drive - 1.8 km - Playacar Golf Club - 5 min drive - 3.5 km ### Getting around - Cancun Intl. Airport (CUN) - 49 min drive ### Restaurants - ‪La Vagabunda ® - ‬2 min walk - ‪Kalamata - ‬2 min walk - ‪Ambasciata d'Italia Ristorante - ‬1 min walk - ‪La Vaca Gaucha - ‬1 min walk - ‪Ictio - ‬1 min walk ## About this property ### Santuario Playa Hotel near Mamitas Beach Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Santuario Playa provides free continental breakfast, a terrace, and a garden. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a playground and a snack bar/deli. Other perks include: - An outdoor pool along with sun loungers - A roundtrip airport shuttle (surcharge), smoke-free premises, and concierge services - Luggage storage, tour/ticket assistance, and a 24-hour front desk - Beach towels - Guest reviews speak highly of the helpful staff Room features All guestrooms at Santuario Playa boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi. Extra amenities include: - Showers and free toiletries - 32-inch LCD TVs with digital channels - Wardrobes/closets, communal kitchens, and travel cribs ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,529 reviews CA $42 CA $54 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 793 reviews CA $42 CA $55 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/ab3f8b2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tukan Hotel Playa del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 6.8 980 reviews CA $59 CA $75 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.4 Very good 537 reviews CA $44 CA $57 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/89000000/88230000/88224100/88224050/8479d63a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel B&B - 5th Avenue Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 7.6 Good 246 reviews CA $20 CA $36 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=88224050&PinnedHotelID=88224050&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet-friendly - Free WiFi 6.0 244 reviews CA $23 CA $32 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/e60814e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 1,010 reviews CA $66 CA $84 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=1587167&PinnedHotelID=1587167&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. Ave Downtown Playa del Carmen - Spa - Pet-friendly - Free WiFi - Air conditioning 8.0 Very good 82 reviews CA $31 CA $41 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Room | View from room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/15526417.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Boutique Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 815 reviews CA $50 CA $65 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 314 reviews CA $43 CA $57 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle on request for a surcharge ### Food and drink - Free continental breakfast available daily 7:30 AM to 9:00 AM - Snack bar/deli ### Things to do - Outdoor pool - Playground ### Family friendly - Living room - Outdoor pool - Playground - Snack bar/deli - Travel crib ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Outdoors - Beach towels - Garden - Picnic area - Pool loungers - Terrace ### Spa - Couples treatment rooms - Deep-tissue massages - In-room massages - Sports massages ### Accessibility - No elevator ### More - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch LCD TV with digital channels ### Food and drink - Shared kitchen access ### More - Air conditioning - Ceiling fan - Free local calls - Iron/ironing board on request - Living room - Phone - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in fee: USD 16 Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: USD 16 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 11 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 44 lbs per pet) Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7) - Pet fee: USD 11 per pet, per night - Service animals are exempt from fees - Early check-in fee: USD 16 (subject to availability) - Late check-out fee: USD 16 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher and a first aid kit ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Myko Playa Carmen Playa del Carmen Hotel Myko Playa Carmen Myko Playa Carmen Playa del Carmen Myko Playa Carmen Hotel Myko Playa Del Carmen Riviera Maya Santuario Playa Hotel Hotel Myko Playa Del Carmen Santuario Playa Playa del Carmen Santuario Playa Hotel Playa del Carmen ## Frequently asked questions ### Does Santuario Playa have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Santuario Playa? > As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Santuario Playa on Oct 16, 2025 start from CA $37.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Santuario-Playa.h22487932.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Santuario Playa pet-friendly? > Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of USD 11 per pet, per night. Service animals are exempt from fees. ### How much is parking at Santuario Playa? > This hotel doesn't offer parking. ### What time is check-in at Santuario Playa? > Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 16 (subject to availability). ### What time is check-out at Santuario Playa? > Check-out is at noon. Late check-out is available for USD 16 (subject to availability). ### Does Santuario Playa provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 178 per vehicle applies. ### Where is Santuario Playa located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Santuario Playa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.2 Location ### 8.4 Staff & service ### 7.8 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 101 8 - Good 67 6 - Okay 25 4 - Poor 17 2 - Terrible 17 ### 8/10 Good #### Raymond Aug 30, 2025 Disliked: Amenities, property conditions & facilities Limited kitchen supplies would be helpful ##### Raymond Stayed 7 nights in Aug 2025 ### 8/10 Good #### Stanley Jul 31, 2025 Liked: Staff & service Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience. ##### Stanley Stayed 8 nights in Jul 2025 ### 10/10 Excellent #### Ruth Jul 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there. ##### Ruth Stayed 5 nights in Jul 2025 ### 8/10 Good #### Ophir Olivia Apr 21, 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Reception lady was the best! Room was switched on request and they were very accommodating to my needs. ##### Ophir Olivia Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### tammy Mar 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great! ##### tammy Stayed 7 nights in Feb 2025 ### 8/10 Good #### Sheila Jul 5, 2025 Liked: Cleanliness I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely. ##### Sheila Stayed 6 nights in Jun 2025 ### 8/10 Good #### Oleksii Feb 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am. ##### Oleksii Stayed 5 nights in Feb 2025 ### 8/10 Good #### Jennifer Jan 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place. ##### Jennifer Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Paola Aug 10, 2024 Liked: Staff & service, property conditions & facilities Good service ##### Paola Stayed 8 nights in Jul 2024 ### 4/10 Poor #### Victoria's Apr 28, 2025 Disliked: Cleanliness, staff & service Not a great area very noisy. No help ##### Victoria's Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Juana Feb 24, 2025 Liked: Staff & service #### Great location and excellent customer service No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep. ##### Juana Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Sankalpa Jan 16, 2025 There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!! ##### Sankalpa Stayed 6 nights in Jan 2025 ### 8/10 Good #### Antonio Isai Aug 17, 2023 Liked: Cleanliness, staff & service, amenities There are something in the property that should remodelate, like the doors but in general everthing is great ##### Antonio Isai Stayed 1 night in Aug 2023 ### 2/10 Terrible #### RAUL Jul 21, 2023 Disliked: Staff & service S ##### RAUL Stayed 1 night in Jul 2023 ### 6/10 Okay #### Ivan Blumenfeld Nov 20, 2023 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Ran down property. Not recommendable. Good location but overall a bad stay. ##### Ivan Blumenfeld Stayed 6 nights in Nov 2023 ### 10/10 Excellent #### Kayleigh Feb 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy! ##### Kayleigh Stayed 2 nights in Feb 2023 ### 4/10 Poor #### Monica Apr 6, 2024 Liked: Staff & service Disliked: Cleanliness Water was too cold ##### Monica Stayed 6 nights in Mar 2024 ### 6/10 Okay #### John Mar 4, 2025 Disliked: Amenities, property conditions & facilities Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay. ##### John Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Manuel Luciano Saure Apr 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Manuel Luciano Saure Stayed 1 night in Mar 2024 ### 8/10 Good #### Edmundo Mar 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else. ##### Edmundo Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### Anne Mar 24, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town. ##### Anne Stayed 9 nights in Mar 2024 ### 4/10 Poor #### Verified traveller Nov 29, 2022 Liked: Room comfort Disliked: Staff & service, property conditions & facilities In serious need of an update ##### Verified traveller Stayed 7 nights in Nov 2022 ### 4/10 Poor #### Hiroshi Dec 1, 2023 Disliked: Cleanliness, property conditions & facilities There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there. ##### Hiroshi Stayed 1 night in Nov 2023 ### 8/10 Good #### Reyna Sep 18, 2023 Liked: Staff & service Disliked: Property conditions & facilities The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains. ##### Reyna Stayed 1 night in Sep 2023 ### 6/10 Okay #### William Jul 3, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great ##### William Stayed 1 night in Jul 2022 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - 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