Title: Ocean Zen Suites on 5th Avenue - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ocean Zen Suites on 5th Avenue - Adults Only Adults-only hotel with a rooftop terrace and a 24-hour front desk ![Beach nearby, white sand, beach towels](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/5ded0966.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Balcony](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/8e5c04fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Eco Luxury Executive Suite 2 Double 3-4](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/be1cf2ff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/0833783c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/86dc51ee.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ocean Zen Suites in Playa del Carmen on 5th Avenue is an adults-only property with a rooftop terrace and garden for relaxation. The outdoor pool offers a refreshing retreat. Enjoy express check-in/out, multilingual staff, beach towels, and concierge services for a seamless stay. 8.0 Very good ## Popular amenities - 24/7 front desk - Housekeeping - Pool - Laundry - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 17 - Oct. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 18 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=19285209&PinnedHotelID=19285209&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 7 of 7 rooms ![Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/0e501885.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Suite, 1 Bedroom, Balcony, 100% Ocean View ### Highlights Yard Furnished balcony Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains - 440 sq ft - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ![Eco Luxury Executive Suite 2 Double 3-4](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/a268493b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Executive Suite 2 Double 3-4 ### Highlights Yard Furnished balcony Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains - 431 sq ft - 1 bedroom - Partial sea view - Sleeps 5 - 2 Double Beds and 1 Twin Sofa Bed ![1 bedroom, pillowtop beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/1cc93ca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Deluxe Suite 5 Infinity pool ### Highlights Yard Furnished balcony or patio Individually furnished Individually decorated Air conditioning Kitchenette Refrigerator Flat-screen TV - 431 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![1 bedroom, pillowtop beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/1cc93ca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Business Suite 6 Rooftop Pool 10.0 Exceptional 1 review ### Highlights Lanai Yard Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains - 390 sq ft - 1 bedroom - Sleeps 3 - 1 Twin Bed and 1 Double Bed ![Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/0a1c1188.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Suite, 1 King Bed with Sofa bed, Kitchenette, Courtyard View ### Highlights Yard Individually furnished Individually decorated Air conditioning Kitchenette Refrigerator Ceiling fan Separate bedroom - 390 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ![Eco Luxury Deluxe Suite 8 2 Double beds](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/fca4c68f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Deluxe Suite 8 2 Double beds ### Highlights Lanai Yard Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains - 400 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ![Eco Luxury Queen Suite - Infinity pool 9](https://images.trvl-media.com/lodging/20000000/19290000/19285300/19285209/0ba0dec8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Eco Luxury Queen Suite - Infinity pool 9 ### Highlights Yard Separate dining area Individually furnished Individually decorated Air conditioning Refrigerator Flat-screen TV Blackout drapes/curtains - 430 sq ft - 1 bedroom - Sleeps 5 - 2 Queen Beds and 1 Twin Sofa Bed ## You may also like Ad ![Aerial view](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/bb9290ec.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Ocean-Zen-Suites-On-5th-Avenue-Adults-Only.h19285209.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Ocean-Zen-Suites-On-5th-Avenue-Adults-Only.h19285209.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64257%2C-87.06067&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WLNV8WinC6qQKUmGFaX1Mx2RaNQ=) Quinta Avenida (5a) Calle 68 y 70, Mza 368 Lote 2 Luis Donaldo Colosio, Playa del Carmen, QROO, 77728 #### What's nearby - Mamitas Beach - 11 min walk - 1.0 km - Playa del Carmen Main Beach - 15 min walk - 1.3 km - Punta Esmeralda Beach - 19 min walk - 1.6 km - Quinta Avenida - 19 min walk - 1.6 km - Playa del Carmen Maritime Terminal - 5 min drive - 3.6 km #### Getting around - Cancun Intl. Airport (CUN) - 48 min drive #### Restaurants - ‪Quinta Parilla - ‬8 min walk - ‪Que Huevos - ‬7 min walk - ‪Tropical Tacos - ‬6 min walk - ‪El Calambrillo - ‬7 min walk - ‪Ceviche Corazon - ‬6 min walk ## About this property ### Ocean Zen Suites on 5th Avenue - Adults Only Hotel near Mamitas Beach Located close to Punta Esmeralda Beach and Quinta Alegría Shopping Mall, Ocean Zen Suites on 5th Avenue - Adults Only provides a rooftop terrace, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool along with sun loungers - A casino shuttle, express check-out, and express check-in - Smoke-free premises, barbecue grills, and beach towels - A 24-hour front desk, luggage storage, and multilingual staff Room features All guestrooms are individually furnished, and feature comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi. Other amenities include: - Bathrooms with rainfall showers and designer toiletries - Private yards, wardrobes/closets, and refrigerators ## Similar properties ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,266 reviews CA $54 CA $69 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,532 reviews CA $42 CA $54 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 11:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3780000/3779100/3779009/299849b8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cache Hotel Boutique - 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Breakfast included - Free WiFi - Air conditioning - Housekeeping 9.4 Exceptional 229 reviews CA $76 CA $96 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=20393293&PinnedHotelID=20393293&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/67000000/66500000/66495500/66495403/0defe686.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Yucatan Playa del Carmen, Tapestry Collection by Hilton Downtown Playa del Carmen - Pool - Pet-friendly - Parking included - Free WiFi 8.0 Very good 433 reviews CA $124 CA $154 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=66495403&PinnedHotelID=66495403&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - No onsite parking available - Street parking available - Casino shuttle (surcharge) ### Things to do - 24-hour pool access - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Outdoors - Barbecue grill - Beach towels - Garden - In a provincial park - Picnic area - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Stair-free path to entrance - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 2 buildings - 3 floors - Built in 2017 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillowtop mattress ### Bathroom - Designer toiletries - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Food and drink - Refrigerator ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 11 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your passport after booking If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of MXN 1000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments, and cash Mobile payment options include: PayPal Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties 24-hour pool access Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Ocean Zen Suites 5th Avenue Adults Hotel Playa del Carmen Ocean Zen Suites 5th Avenue Adults Playa del Carmen Ocean Zen Suites 5th Avenue Adults Ocean Zen Suites 5th Avenue A Ocean Zen Suites On 5th Avenue Ocean Zen Suites on 5th Avenue - Adults Only Hotel Ocean Zen Suites on 5th Avenue - Adults Only Playa del Carmen ## Frequently asked questions ### Does Ocean Zen Suites on 5th Avenue - Adults Only have a pool? > Yes, this property has an outdoor pool. Pool access is available 24 hours a day. ### How much does it cost to stay at Ocean Zen Suites on 5th Avenue - Adults Only? > As of Oct 17, 2025, prices found for a 1-night stay for 2 adults at Ocean Zen Suites on 5th Avenue - Adults Only on Oct 22, 2025 start from CA $43.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Zen-Suites-On-5th-Avenue-Adults-Only.h19285209.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Ocean Zen Suites on 5th Avenue - Adults Only pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Ocean Zen Suites on 5th Avenue - Adults Only? > This hotel doesn't offer parking. ### What time is check-in at Ocean Zen Suites on 5th Avenue - Adults Only? > Check-in start time: 3 PM; Check-in end time: 11 PM. A fee applies for early check-in (subject to availability). ### What time is check-out at Ocean Zen Suites on 5th Avenue - Adults Only? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Ocean Zen Suites on 5th Avenue - Adults Only located? > Located in Luis Donaldo Colosio, this hotel is within a 15-minute walk of Mamitas Beach and Punta Esmeralda Beach. Quinta Avenida and Quinta Alegría Shopping Mall are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Ocean Zen Suites on 5th Avenue - Adults Only Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 83 8 - Good 40 6 - Okay 23 4 - Poor 7 2 - Terrible 17 ### 8.6/10 Cleanliness ### 8.4/10 Staff & service ### 7.8/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Juanita Apr 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very clean and comfortable ##### Juanita Stayed 1 night in Apr 2025 ### 10/10 Excellent #### PATHPORN Apr 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Gems Clean. Safe. Quiet. Close to the beach and small restaurants, but far enough away from the tourist areas. This is perfect for people who want a quieter experience and a great beach, seconds from their room. It is also just down the street from Pranamaya Free dive which offers a variety of excursions. Great people. ##### PATHPORN Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Kiara Dec 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to the beach and plenty of food options close by. ##### Kiara ### 2/10 Terrible #### Kathryn Jan 31, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Pictures I do not trust this hotel chain they are terrible very unsanitary and unsafe ##### Kathryn Stayed 12 nights in Jan 2025 ### 10/10 Excellent #### Bonnie Mar 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was clean, comfortable and spacious. the location was fantastic ##### Bonnie Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Robin Jun 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely quiet hotel We stayed here for four nights at the end of our honeymoon. The staff were amazing and very helpful. The location was very quiet and the views were lovely of the jungle and ocean. ##### Robin Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Esmeralda Nava Mar 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was nice and clean, we had everything we need. A walk distance to restaurants and beaches. ##### Esmeralda Nava Stayed 7 nights in Mar 2023 ### 10/10 Excellent #### Vasili Feb 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was our third stay at Ocean Zen. They really care. Yes, do not expect a perfect place but compared to many other places we've stayed, we had everything we needed. Love that their staff speaks good English, rooms are clean, away from the "insanity of the 5th Avenue," here at least you can SLEEP and have all you need for a get away stay. We miss visiting with "turtles" and look forward to being back in the fall/winter. P.S. It was great annual business planning and a recharge trip. Wish the rooms would have a "desk or at least a table." ##### Vasili Stayed 6 nights in Feb 2025 ### 6/10 Okay #### Derek Dec 25, 2017 Liked: Cleanliness, staff & service, property conditions & facilities It was very clean ##### Derek ### 8/10 Good #### Ute Jul 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Closeness to beach super; very helpful staff; Wifi connection VERY Bad. ##### Ute Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Jimmy May 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Perfect ##### Jimmy Stayed 14 nights in Apr 2023 ### 6/10 Okay #### MARIA Dec 23, 2024 Disliked: Staff & service Room was in good condition, well maintained, nice view but NO hot water 😮 also garbage from previous renters were not cleaned, there was a bag full of garbage and a bin full under the sink , good flies all over the place . The restroom had also a garbage big full of it . ##### MARIA Stayed 1 night in Dec 2024 ### 6/10 Okay #### gabriel Mar 11, 2024 Liked: Cleanliness A lot of noise in the morning early. ##### gabriel Stayed 1 night in Mar 2024 ### 6/10 Okay #### Steve Sep 28, 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities This place was dissapointing, it has potential to be great but a few things let it down. The water pressure was the lowest I had ever experienced, making it hard to take a proper shower or even brush your teeth, no hot water either. The pillows were hard and had lumps in them, new pillows would go a long way to making the stay more comfortable. The location is ok, the area is a little dodgy but could be worse and lastly the place is a little run down, it could use some refurbishment and painting. ##### Steve Stayed 3 nights in Sep 2024 ### 8/10 Good #### christopher May 13, 2024 Ok ##### christopher Stayed 1 night in May 2024 ### 2/10 Terrible #### Carlos Apr 21, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not recommend Terrible service, no air conditioning, no elevator, dirty. Not tourist friendly what so ever. Never answer their phones ##### Carlos Stayed 7 nights in Mar 2024 ### 2/10 Terrible #### Genise Jul 11, 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities This plae is terrible. They didnt have hot water. Said there was a spa but there was not one. The pool looked dirty. We stayed one night and left and they wouldn't refund our 2 day other day. The saying is true you get what you pay for... run away from this property ##### Genise Stayed 3 nights in Jul 2023 ### 6/10 Okay #### marja Feb 19, 2023 Very small sign above narrow door so took a while to locate it.Had a very steep narrow spiral cement open staircase to the top floor where the office is located, so be careful! Our room had a view of only a white cement wall that separates the building from the street. Takes about 12 minutes to get to the beautiful white sand beach down the road and along a path through the woods. Slept ok but some street yelling in the night. Shower lukewarm. ##### marja Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Andy Mar 31, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I wasn’t able to check in to this hotel. No attendant on-site when I arrived around 4:30 pm. Tried to call over and over no response . Waited until 8 pm on-site and decided we’d to get another hotel as it was getting late . Stay away from this place . It is bad condition as well . Nothing lke the pics. Still awaiting a refund I may not get . ##### Andy ### 6/10 Okay #### Scottie Jun 30, 2024 Liked: Staff & service This is one of the older properties in the area. It has no real amenities - no 24 hr front desk, just a security guard that serves no purpose. Pool looks like it hasn’t been cleaned all season. No elevator - had to take the stairs to the 4th floor to the “office” to check in. Had to haul luggage to the 3rd floor to get to the unit. The a/c unit is not sufficient for the size of the unit. Room temp was not bearable until about 3 or 4am. The only positive thing was the view from the unit and the rooftop. Thats the only reason to give this place a second look. ##### Scottie Stayed 1 night in Jun 2024 ### 4/10 Poor #### Matthew Feb 15, 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Terrible Reception is at the top of three or four stories of spiral stairs. They don't come down to meet you. First room was interior. What I noticed there were rooms facing the ocean available I paid extra to move. After moving they told me there were rooms available for a couple nights. Then I found out I had covid. I told one of the workers so he wouldn't get sick. All of a sudden there were no rooms available and I had to leave the next morning. Sleazy operation. Otherwise, nice come location considering how crazy central Carmen has become ##### Matthew Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Campos Mar 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities "I recently had the pleasure of staying at Ocean Zen Suites on 5th Avenue, and I must say it exceeded all of my expectations. From the moment I walked into the hotel, I was greeted with warm and friendly service. The hotel staff were always available to answer any questions I had and went above and beyond to make sure my stay was comfortable and enjoyable. The room was spacious, comfortable, and had all the amenities I needed for a relaxing stay. I particularly enjoyed waking up early to catch the stunning sunrise from my window. The bathroom was spotless and had all the necessary amenities. One of the highlights of my stay was the rooftop pool with breathtaking views of the ocean, which was just a few minutes' walking distance away. It was a fantastic way to relax after a long day of exploring. What impressed me the most was the safety measures in place - the pool had a gate that opened via a camera and security guard, which made me feel safe and secure. The hotel's location was also excellent, situated in a vibrant and bustling area with plenty of restaurants, shops, and attractions nearby. It was also just a short walk from public transportation, which made it easy to explore the city. Overall, I highly recommend Ocean Zen Suites on 5th Avenue for anyone looking for a comfortable and memorable stay in Playa del Carmen. The staff, amenities, and location all exceeded my expectations, and I can't wait to come back and visit again!" ##### Campos Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Vasili Mar 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a Gem on the 5th Avenue. We took a 4 day vacation and I needed to work for 3 days remotely (needed to quite a few health consultations over the internet phone). Wifi was #1 requirement. Each room has a router and dedicated wifi signal. This is the best connection I've had, both wifi and cable worked GREAT. No drops, no loss of signal...unlike "all inclusive resorts." Rooms are modern, clean, staff is friendly (host and her son speak good English), place is quiet, away from the 5th street noise, 4 min walk to the beach (very nice and clean-also not noisy, unlike "all inclusive.") Hotel is in safe neighbourhood and within 1-7 min walk to great food places. We ate mostly on the 5th but price wise, baja cafe next door has the best prices. Their combos are great. NOTE: eating out prices are the same as in Canada...be prepared. We also bought food at the super market on the 10th street and fruit from the stands on the 15th (they were SUPER DELICIOUS). It's about a 15 min walk. We loved sun tanning by the pool and watching the ocean. Next time we'll go for the "queen bad," as there is more room for a couple. We are looking forward to be coming back with the boys, as it is truly a GREAT PLACE. Special thank you to Mighty and her son...oh yes, we loved the turtles in the pond. Quite the characters have to say. Thank you for creating this place. Each morning and evening I spent quite a bit on balcony in meditation... even though I had to wear the ear plugs. ##### Vasili ### 2/10 Terrible #### Maria Pia Oct 10, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Terrible. ##### Maria Pia Stayed 1 night in Oct 2025 ### 2/10 Terrible #### Maria Pia Oct 10, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I’ve stayed at this property many times over the past 5 years. I have never experienced what I experienced this past time. The entire building is totally abandoned and falling apart. Stained sheets, totally worn out couch, the light plate fell off when I hit the switch. NO HOT WATER. I spent a whole morning trying to help the maintenance man fix the boiler. It was totally broken. I ended up missing an appointment because I couldn’t shower/wash my hair. I tried using the shower in the room next door that looked like a bodega. No water would come out. I ended up using another room’s shower that was lukewarm but it was so dirty. - All the doors were just open, no one running the place, me going in and out of the rooms trying to solve this problem on my own. This went on for 2 days- All the while I had sent multiple texts to the concierge or woman who was supposed to be running the place. Never ever text me back. It was literally crazy. She never addressed it. I didn’t leave and go to another place because I hadn’t been feeling well and didn’t have the energy to relocate. It was horrific. I literally never leave reviews but I had to have them and everyone know. Beware. They need total renovations and to hire a new person to run the place. Crazy. - AC also barely works - ##### Maria Pia Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Viva Azteca by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Azteca-Resort-All-Inclusive.h569233.Hotel-Information) > > [Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information) > > [Palmaïa-The House of AïA: All Inclusive Wellness Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Hotel Riu Palace Mexico - 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