Dear Juan,Thank you for your wonderful review. We are delighted to hear that you had an amazing experience at our hotel and appreciated our facilities, pools, and dining options. It’s especially gratifying to know that our staff's constant attention and kindness enhanced your stay.We are glad you enjoyed the variety of activities and the efforts of our animation team. Carlos from El Beso will be thrilled to receive your special mention. Thank you for highly recommending our hotel to those traveling to Riviera Maya. We look forward to welcoming you back for another exceptional stay.Guest Experience Specialist, Ocean Riviera Paradise

Dear Guest,We sincerely apologize for the inconvenience you experienced with the cold shower during your stay at Ocean Riviera Paradise.Ensuring the comfort of our guests is our top priority, and we regret that we fell short in this instance. Please rest assured that we are addressing the issue promptly to prevent any recurrence in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Concierge Online

Dear Justine and Lise,Thank you immensely for sharing your wonderful feedback with us! We are thrilled to learn that you thoroughly enjoyed your stay at Ocean Riviera Paradise and that you had such positive experiences throughout your visit.It brings us great joy to hear that you appreciated the pools, the accessibility to animals, and the delightful shopping area featuring Mike's Coffee and the ice cream parlor. Your compliments regarding the Blue Moon restaurant, especially the excellent service provided by Alex, are truly appreciated. We are delighted that you found it to be your preferred dining spot. Additionally, we're thrilled that you enjoyed the Japanese restaurant and had a fantastic experience at the SPA with the massage and manicure.Your kind words and satisfaction are the greatest rewards for us, and we are immensely grateful for your loyalty and enthusiasm. It would be an absolute pleasure to welcome you back for another memorable stay at Ocean Riviera Paradise. Concierge Online

Cher Sharareh,Nous sommes ravis d'apprendre que votre expérience à l'Ocean Riviera Paradise a été excellente. Notre équipe travaille diligemment pour garantir que chaque invité passe un séjour inoubliable, et vos aimables mots sont la meilleure reconnaissance de nos efforts. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche pour vous offrir une autre expérience inoubliable. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit.

Dear NicolasJe suis désolé d'apprendre que vous avez rencontré des difficultés sur notre plage. Nous nous efforçons toujours d'offrir une expérience agréable à tous nos clients, y compris un accès adéquat aux équipements de plage.Nous prenons vos commentaires au sérieux et nous nous efforcerons d'améliorer cette situation. Nous veillerons à sensibiliser nos clients à ne pas réserver les chaises et les parasols excessivement tôt afin que chacun puisse profiter pleinement de leur séjour.Merci d'avoir partagé vos préoccupations avec nous. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience plus agréable lors de votre prochaine visite.Concierge Online

Dear Yves,Thank you very much for contacting us and sharing your experience with us, we hope to have you back soon.Warm regardsConcierge Online

Dear Alexandre,We sincerely regret that your visit to Ocean Riviera Paradise did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously. We will work in the areas we can continue improving and hope to regain your trust during a future stay with us.Kind regards.

Cher(e) Martine,Nous sommes sincèrement désolés de n'avoir pas répondu à vos attentes lors de votre séjour à l'ORP. Notre hôtel dispose d'un accès direct à la plage, et nous nous excusons s'il y a eu une confusion ou un manque d'information dans votre cas particulier. Nous apprécions vos commentaires et nous nous engageons à améliorer nos communications afin d'offrir une expérience plus satisfaisante à nos futurs clients et de répondre à leurs attentes.Cordialement.

Dear Nathalie,We apologize that your recent stay did not meet your expectations. We appreciate and value our guests' opinions as they provide us with an invaluable opportunity to deliver an exceptional experience.We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction.Best regards.

Cher Freddy,Il est gratifiant de reconnaître à quel point nos clients apprécient nos installations et le service fourni. Ce sera un plaisir de transmettre vos compliments à notre personnel, nous sommes certains que cela les encouragera à continuer à offrir un service incroyable à nos clients. Cordiales salutations.

Chère Yenny,Nous apprécions vos agréables commentaires.C'est formidable d'apprendre que vous avez passé un séjour agréable et que vous êtes repartie satisfaite. Un grand merci pour vos aimables paroles concernant notre personnel et nos services, nous les transmettrons.Nous attendons avec impatience votre prochaine visite.Cordialement.Chère Yenny,Nous apprécions vos agréables commentaires.C'est formidable d'apprendre que vous avez passé un séjour agréable et que vous êtes repartie satisfaite. Un grand merci pour vos aimables paroles concernant notre personnel et nos services, nous les transmettrons.Nous attendons avec impatience votre prochaine visite.Cordialement,Concierge en ligne Ocean Riviera Paradise

Dear Keyvan,Thank you very much for rating us.We look forward to your next visit.Kind Regards

Estimada Stephane: Muchas gracias por haberse tomado el tiempo de compartir sus amables comentarios respecto a su reciente estancia en ORP y por habernos elegido como sus anfitriones.Nos complace saber que disfrutó su tiempo con nosotros y esperamos su regreso en un futuro próximo a éste su hogar.Un cordial saludo,

Dear Danielle, We appreciate that you cared to share your valuable feedback.At ORP we have high standards in terms of service and food management, which is why your comments about the buffet surprise us.Thank you very much for your helpful review, we extend our apologies for the areas that failed to meet your expectations. We really take your comments as a way to empower our operation, so it makes us feel sad that you have been disappointed with the services received. We truly appreciate your recent visit and hope that you will return again very soon to have a taste of our resort with betterexpectations. Best regards,

Dear Julie,Thank you very much for raiting us.We look forward to your next visit.Kind Regards

Estimada Helen de la Caridad Almuina: Muchas gracias por haberse tomado el tiempo de compartir sus amables comentarios respecto a su reciente estancia en ORP y por habernos elegido como sus anfitriones.Nos complace saber que disfrutó su tiempo con nosotros y esperamos su regreso en un futuro próximo a éste su hogar.Un cordial saludo,

Buenas tardes En nombre de Ocean Riveira Paradise queremos agradecer su calificación sobre nuestro establecimiento. Que tenga un excelente día

Dear Michael On behalf of Ocean Riviera Paradise we want to thank you for your feedback regarding your impression and experience in our hotel, this is very valuable and we will share your comments with the Management in order to improve our service and products. Best Regards

Chère Madame Anissa Au nom d'Ocean Riviera Paradise, nous tenons à vous remercier pour vos commentaires et retours concernant votre visite dans notre hôtel, nous partagerons votre expérience avec la direction afin de maintenir et d'améliorer nos installations et nos services. Cordialement

Estimada Perla Cecilia,Agradecemos sinceramente sus comentarios sobre su reciente estancia con nosotros.Nos alegra saber que disfrutó de una experiencia excelente y que encontró nuestro precio justo. Es un placer saber que la comida cumplió con sus expectativas y que Olivia del Lobby se destacó por su amabilidad, transmitiremos sus amables palabras a ella. Sin embargo, lamentamos mucho escuchar que no recibió la atención deseada en el servicio de botones al final de su estadía. Tomaremos nota de su observación y trabajaremos para mejorar esta área de nuestro servicio.Valoramos enormemente sus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar una experiencia aún mejor para nuestros huéspedes en el futuro.Esperamos tener el honor de recibirlo nuevamente en Ocean Riviera Paradise y brindarle una experiencia aún más excepcional.Guest Experience Specialist

Dear Guest,Thank you for your feedback! We're delighted to hear that you found our resort to be a great place to unwind. While we understand your comment about the lack of a sandy beach, it's important to note that the beach is a natural resource, and we appreciate your understanding. We understand that swimming directly in front of the hotel may be a bit challenging; however, if you walk a bit further from the hotel, you'll find a spacious area where you can swim and enjoy the beach.We're thrilled that you made great use of the pool by the beach side and enjoyed dining at our restaurant on the beach during the evening. We strive to create memorable experiences for our guests, and we're glad that our staff's friendliness and dedication contributed to making your trip enjoyable.Thank you for choosing to spend your vacation with us. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future.Guest Experience Specialist

Dear Richard,Thank you for your kind words. We are delighted to hear that Jennifer at the front desk provided you with excellent assistance during check-in. Your positive feedback is much appreciated, and we will make sure to pass along your compliments to her.We look forward to welcoming you back and continuing to provide outstanding service.Guest Experience Specialist

Dear Joy,Thank you for your feedback. We regret to hear that your experience with us was rated as 2 out of 5. We take all feedback seriously and would appreciate any additional information you can provide about your concerns or areas where we can improve. Please feel free to reach out to us directly with any further comments or suggestions. We hope to have the opportunity to address any issues and to better meet your expectations in the future.Guest Experience Specialist

Dear Guest,Thank you for your feedback! We're thrilled to hear that you rate your experience with us as 5 out of 5. We strive to provide the best possible service to our guests, and we're delighted that we met your expectations. If you need anything else during your stay, please don't hesitate to let us know. We hope you continue to enjoy your time with us at Ocean Riviera Paradise.Guest Experience Specialist

Estimada Arianna,Muchas gracias por sus amables palabras. Nos complace saber que disfrutó del excelente servicio brindado por nuestro personal del restaurante y del área de albercas. Norma, Gerardo, Irving, Miguel, Antonio, Luis y todo el equipo de Privilege estarán encantados de recibir sus felicitaciones.Es un honor para nosotros haber podido hacer de su estancia una experiencia memorable. Sus comentarios son una gran motivación para continuar ofreciendo el mejor servicio a todos nuestros huéspedes.Saludos cordiales hasta Chiapas y esperamos darle la bienvenida nuevamente en un futuro cercano.Guest Experience Specialist

Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the food during your stay and that our staff provided attentive service. Your kind words are truly appreciated, and they motivate us to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Guest Experience Specialist

Dear Ryan,Thank you for taking the time to share your experience with us. We are delighted to hear that everything was great during your stay, and we're especially pleased to hear that Jennifer provided you with a simple and quick check-in process. Your kind words mean a lot to us, and we truly appreciate your feedback.We would be honored to welcome you back to our resort in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Guest Experience Specialist

Dear Guest,Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent experience overall. However, we apologize for the inconvenience you experienced with the long wait at Mike's Cafe. Please rest assured that we will address this issue promptly to ensure a smoother experience for our guests in the future.We sincerely appreciate your understanding and hope to have the pleasure of serving you again soon.Guest Experience Specialist

Dear Adam,Thank you for sharing your awesome experience with us! We are delighted to hear that from the moment you stepped foot onto our property until your departure, our employees ensured that you were happy and had a great time. Providing exceptional service and ensuring our guests' satisfaction is always our top priority.We appreciate your understanding regarding the seaweed situation on the beach. While it is unfortunate, we are glad that you recognized our efforts in keeping the beach clean with constant raking by our dedicated employees.It brings us joy to know that you found the food and drinks amazing, even as a picky eater. We take pride in offering a wide variety of delicious options to cater to all tastes.We are also pleased to hear that you found our kids' park to be awesome, even though you didn't bring your own children. We strive to create a welcoming and enjoyable environment for families of all ages.Thank you once again for choosing to stay with us. We would be honored to welcome you back for another memorable experience in the future.Guest Experience Specialist

Dear Ashley,Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a fantastic family vacation at Ocean Riviera Paradise. It brings us joy to know that you enjoyed the family areas, including the splash pools and daisy pool, and that your child had a great time with the activities organized by our kids' animation team.We sincerely appreciate your feedback regarding the dairy-free options for desserts and coffees. Please rest assured that we will take your comments into consideration as we strive to improve our offerings to better accommodate all dietary needs.We are thrilled that you found our property clean, well-maintained, and filled with wildlife for the kids to enjoy. It would be our pleasure to welcome you and your family back for another memorable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.Guest Experience Specialist

Dear Cassandra,Thank you for your brief yet wonderful feedback. We are delighted to hear that you found our resort clean, safe, and beautiful. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional experience.Guest Experience Specialist

Dear Mariam,We are truly grateful for your perfect 5 out of 5 rating! Your kind review and appreciation mean a lot to us. It brings us immense joy to know that you had an outstanding experience at our resort. We look forward to the opportunity of welcoming you back in the near future.Guest Experience Specialist

Dear Tamika,Thank you very much for your kind words. We are thrilled to hear that you found our staff amazing and enjoyed the food. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon for another wonderful stay.Guest Experience Specialist

Dear Randy,Thank you for your kind words! We're delighted to hear that you found everyone to be very nice and that you loved all of our staff. Providing helpful and friendly service is our top priority, and we're thrilled that our team could enhance your experience with us.We look forward to welcoming you back soon!Guest Experience Specialist

Dear Tania,Thank you for your perfect rating! We truly appreciate your positive feedback and are thrilled to hear that you had an exceptional experience during your stay at Ocean Riviera Paradise. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another outstanding stay in the near future. Guest Experience Specialist

Dear Tracy,It's a pleasure to hear that you cherish good memories of your time with us. Your satisfaction is our greatest reward, and we look forward to creating even more unforgettable moments for you in the future. If there's anything specific you'd like to share or any way we can further enhance your experiences with us, please don't hesitate to let us know. We're here to ensure that each of your visits is filled with joy and satisfaction.Guest Experience Specialist

Estimada Marice Fernandez,Es un honor recibir sus amables palabras y saber que ha disfrutado de su estancia con nosotros. Su lealtad es muy apreciada y nos complace enormemente saber que planea regresar en el futuro. Nos esforzaremos aún más para garantizar que su cuarta visita sea tan excepcional como las anteriores.Quedamos a su disposición para cualquier necesidad que pueda surgir durante su próxima estancia.Guest Experience Specialist

Dear Mia,Thank you for your rating and for choosing to stay with us. We appreciate your feedback and would love to learn more about how we can improve to make your next stay even better. Please feel free to share any specific suggestions or concerns you may have.We hope to have the opportunity to welcome you back and provide you with a 5-star experience.Guest Experience Specialist

Estimada Evangelina,Agradecemos sus comentarios positivos sobre su estancia en Ocean Riviera Paradise. Nos alegra saber que disfrutaron de su tiempo con nosotros.Respecto a su observación sobre la playa, queremos explicar que la playa es un recurso natural y su extensión puede variar dependiendo de factores como las mareas y las condiciones climáticas. Lamentamos si la playa no cumplió completamente con sus expectativas durante su estancia.Sin embargo, si desea disfrutar de un espacio más amplio en la playa, le recomendamos caminar unos pasos afuera del hotel, donde puede encontrar áreas más espaciosas para disfrutar del mar y relajarse.Agradecemos sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Guest Experience Specialist

Dear Bryant,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your entire family loved their stay at Ocean Riviera Paradise.It's wonderful to know that your children enjoyed the daily activities, and that you found the food, especially at the buffet, to be delicious. We strive to offer a variety of options to cater to all tastes, and we're delighted that we could meet your expectations.We're also glad to hear that Sonia, your concierge, provided excellent service and made it easy for you to book excursions. We'll be sure to pass along your compliments to her.We appreciate your feedback and hope to have the pleasure of welcoming your family back for another fantastic stay in the future.Guest Experience Specialist

Dear Tonika,Thank you for your kind feedback! We're thrilled to hear that you enjoyed everything about your stay at Ocean Riviera Paradise. We appreciate your support and hope to welcome you back for another fantastic experience in the future. Guest Experience Specialist

Dear guest,Thank you for your feedback! We're delighted to hear that everything was great during your stay at Ocean Riviera Paradise.We strive to provide exceptional service and memorable experiences for all our guests, and we're thrilled that we succeeded during your visit.We look forward to welcoming you back for another great experience in the future!Guest Experience Specialist

Dear Guest,We appreciate your feedback, and we're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns so that we can address them appropriately. If there's anything specific you'd like to share or discuss, please don't hesitate to reach out to us.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to improve your perception in the future.Guest Experience Specialist,

Dear Jeffrey,Thank you for sharing your review with us. We're glad to hear that you had an enjoyable experience overall during your stay at Ocean Riviera Paradise, even though there might have been some aspects that didn't meet your expectations completely.Your input is valuable to us as we continuously strive to improve our services and facilities. If there's anything specific you feel we could do better, please don't hesitate to let us know.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Guest Experience Specialist

Dear Guest,Thank you for your glowing praise! We truly appreciate your recognition of our hardworking staff members. Your generosity in tipping is greatly valued and goes a long way in acknowledging their dedication to ensuring your satisfaction.We hope to have the pleasure of welcoming you back soon for another exceptional experience.Guest Experience Specialist,

Dear Guest,Thank you for your feedback and for your kind words about our resort, staff, and amenities. We genuinely appreciate your observations and take all guest concerns seriously.Given that we are currently in the hottest month of the year in this region, there is a high probability that the symptoms your group experienced could be related to heat exhaustion or heat stroke, especially since stomach discomfort is a common symptom of heat-related illnesses. However, we also recognize the importance of ensuring the highest standards of safety and hygiene. Rest assured, we will thoroughly investigate your concerns regarding our water, food, and ice quality to ensure all measures are in place for our guests' well-being.We hope you will consider visiting us again in the future, as we are committed to providing a safe and enjoyable experience for all our guests.Guest Experience Specialist

Dear StevenThank you for your review! We're delighted to hear that you found our resort excellent. We strive to provide the best experience possible for our guests, and it's rewarding to know that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future.Guest Experience Specialist

Dear Guest,Thank you very much for your kind words! We're thrilled to hear that you had a wonderful experience with our service and staff. Your recommendation means a lot to us. If you ever find yourself in the area again, we would be delighted to welcome you back to our place.Guest Experience Specialist