Title: MULUC Playa (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # MULUC Playa Hotel with an outdoor pool, near Playa del Carmen Main Beach ## Photo gallery for MULUC Playa ![Outdoor pool, pool umbrellas - MULUC Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/a1ddeb59.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Suite, 2 Queen Beds, Balcony, City View - MULUC Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/efc340f0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite, 1 King Bed, Balcony, City View - MULUC Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/f00cf998.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - MULUC Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/0fb6ad71.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - MULUC Playa (Playa del Carmen)](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/d3fbcc87.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Close to Quinta Avenida and Playa del Carmen Main Beach, MULUC Playa provides amenities like a coffee shop/cafe. Stay connected with free in-room WiFi. ## Reviews 7.2 Good ## Popular amenities - Pool - Pet friendly - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Jan. 30 - Jan. 31](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 31 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 2 of 2 rooms ### View all photos for Deluxe Suite, 2 Queen Beds, Balcony, City View ![Deluxe Suite, 2 Queen Beds, Balcony, City View](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/a4d060df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 2 Queen Beds, Balcony, City View ### Highlights Balcony Air conditioning Refrigerator TV Separate bedroom Ceiling fan Private bathroom Wardrobe or closet - City view - 323 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Deluxe Suite, 1 King Bed, Balcony, City View ![Deluxe Suite, 1 King Bed, Balcony, City View](https://images.trvl-media.com/lodging/115000000/114210000/114209500/114209419/f0ec7b90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed, Balcony, City View 7.4 Good 3 reviews ### Highlights Balcony Air conditioning TV Separate bedroom Ceiling fan Private bathroom Wardrobe or closet Daily housekeeping - City view - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,003 reviews CA $157 CA $194 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=51ac7c08-f8a9-4e56-96b5-e009df2c745d&top_cur=CAD) Ad ![Premium Room, 1 King Bed, Ocean View, Corner](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/216887f2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-MULUC-Playa.h114209419.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-MULUC-Playa.h114209419.Hotel-Information) ## About the area Gonzalo Guerrero, a neighborhood in Playa del Carmen, is home to MULUC Playa. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63522%2C-87.07607&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=J17-QsoEOcK3lPEpfpZWcF-ASEY=) Calle 20 Nte Gonzalo Guerrero, Entre Avenida 30 y Avenida 35, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 12 min walk \- 1.1 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 14 min walk \- 1.2 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 17 min walk \- 1.5 km - Central Square 11 min walk \- 1.0 km - Plaza Las Americas 18 min walk \- 1.5 km ### Getting around - Cancun Intl. Airport (CUN) 49 min drive ### Restaurants - Burger King 4 min walk - El Nativo 4 min walk - El Buen Taco 3 min walk - Bufet De La Jungla 4 min walk - Las Karnitas 5 min walk ## About this property ### MULUC Playa Hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Mamitas Beach, MULUC Playa provides amenities like a coffee shop/cafe. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool along with pool umbrellas - Smoke-free premises and a 24-hour front desk Room features All guestrooms at MULUC Playa offer comforts such as air conditioning, in addition to amenities like free WiFi. Other conveniences in all rooms include: - Bathrooms with showers and shampoo - Balconies, ceiling fans, and daily housekeeping ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/97000000/96370000/96368800/96368727/0c2668fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coco Live Suites Zazil-ha - Pool - Free WiFi - Air conditioning - Housekeeping 8.4 Very good 53 reviews CA $63 CA $87 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=96368727&PinnedHotelID=96368727&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/112000000/111370000/111360200/111360139/4c6451f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Aria Quinta Avenida & Rooftop Playa del Carmen Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Housekeeping 8.0 Very good 64 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=111360139&PinnedHotelID=111360139&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Studio Suite](https://images.trvl-media.com/lodging/90000000/89290000/89287400/89287395/241986c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WIN DAY Playa - Hotel Express Zazil-ha - Pool - Free WiFi - Housekeeping - 24/7 front desk 7.6 Good 153 reviews CA $27 CA $37 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=89287395&PinnedHotelID=89287395&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/106000000/105230000/105222100/105222048/11a64945.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MAYAN ART Hotel Boutique - 10Th. Ave Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Air conditioning 8.6 Excellent 105 reviews CA $43 CA $57 total includes taxes & fees Feb 5 - Feb 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=105222048&PinnedHotelID=105222048&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves breakfast, lunch, and dinner](https://images.trvl-media.com/lodging/66000000/65730000/65722800/65722721/42a4a894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 12 Bees Hotel Gonzalo Guerrero - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 294 reviews CA $52 CA $68 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=65722721&PinnedHotelID=65722721&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Double Room](https://images.trvl-media.com/lodging/5000000/4450000/4444200/4444178/3266b285.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apart hotel Casaejido Ejidal - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 329 reviews CA $28 CA $39 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=4444178&PinnedHotelID=4444178&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/106000000/105860000/105857200/105857125/51ed2e41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nayfer Suites Gonzalo Guerrero - Kitchen - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 21 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=105857125&PinnedHotelID=105857125&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8130000/8121800/8121782/47f2a542.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Fenicia Zazil-ha - Pool - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 93 reviews CA $59 CA $76 total includes taxes & fees Feb 5 - Feb 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=8121782&PinnedHotelID=8121782&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/79000000/78270000/78265700/78265621/b94df978.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rodina Boutique Hotel Zazil-ha - Pool - Parking included - Free WiFi - Air conditioning 8.8 Excellent 6 reviews CA $60 CA $77 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=78265621&PinnedHotelID=78265621&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior King | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Del Caribe Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 973 reviews CA $52 CA $69 total includes taxes & fees Feb 6 - Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=114209419&PinnedHotelID=114209419&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=114209419,96368727,111360139,89287395,105222048) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (USD 6 per day) ### Food and drink - A coffee shop/cafe ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Outdoors - Pool umbrellas ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### More - Air conditioning (climate-controlled) - Ceiling fan ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 2:00 AM Late check-in subject to availability Minimum check-in age: 15 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 5 per pet (varies based on length of stay) Welcoming dogs and cats only ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Nearby parking fee: USD 6 per day (3 ft away) - Pet fee: USD 5 per pet (varies based on length of stay) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as MULUC Playa Hotel MULUC Playa Playa del Carmen MULUC Playa Hotel Playa del Carmen ## Frequently asked questions ### Does MULUC Playa have a pool? ### How much does it cost to stay at MULUC Playa? ### Is MULUC Playa pet-friendly? ### What time is check-in at MULUC Playa? ### What time is check-out at MULUC Playa? ### Where is MULUC Playa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## MULUC Playa Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.6 Cleanliness ### 6.2 Amenities ### 7.0 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 16 8 - Good 12 6 - Okay 8 4 - Poor 7 2 - Terrible 6 ## Reviews ### 6/10 Okay #### Samantha Dec 18, 2025 Great location, toilet paper, towels and smaller amenities were lacking. ##### Samantha Stayed 13 nights in Dec 2025 ### 2/10 Terrible #### Alejandro Jan 22, 2026 Disliked: Cleanliness, amenities, property conditions & facilities Staff was very friendly, but the rooms had a bad odor to it, the restroom light didn’t work, the shower didn’t have a curtain or door from stopping the water from going out. We decided to just book another hotel for the week we were there and lost all our money spent here. ##### Alejandro Stayed 6 nights in Jan 2026 ### 8/10 Good #### Teresa May 21, 2025 Liked: Cleanliness 👍 ##### Teresa Stayed 2 nights in May 2025 ### 2/10 Terrible #### Alma Aug 9, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I didnt recomend this hotel, the first reason smell a drugs, does not have parking, and the attention was terrible and feels insecure all the time ##### Alma Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Alma Brisa Jan 11, 2026 Disliked: Cleanliness, property conditions & facilities Las sábanas y las almohadas se sienten húmedas y las toallas no se ven limpias ![](https://a.travel-assets.com/ugc/hotel-reviews/cba69b76-9f95-449d-b1af-8cc661a3a85e-1768098705541.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/51fbea1e-ff26-4f60-83c0-254dd0343d70-1768098788000.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0d9bf220-0863-40ee-bc02-cd2e667c2200-1768098830408.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2d2c1e1a-d19f-4116-aa52-3035edec3844-1768098888872.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alma Brisa Stayed 1 night in Jan 2026 ### 4/10 Poor #### JIHED Jan 2, 2026 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities L'établissement est très minimal et entretenu avec des moyens basiques. Il est loin de la cinquième avenue. Le prix reste intéressant par contre on aurait aimé une salle de bain plus grande. Les images ne reflètent pas la chambre. En plus il n'y avait pas de rideau dans la douche ce qui causait des débordements d'eau à chaque fois. Un meilleur entretien aurait changé notre avis. ##### JIHED Stayed 8 nights in Dec 2025 ### 6/10 Okay #### bethor Nov 25, 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Ya el hotel está bastante descuidado, la chica de recepción muy amable en todo momento pero si jefa un poco payasa nos tomo el dólar a 20 pesos y se me hace una barbaridad, la alberca está bien pero lo mismo hay puso despegado y no le han dado mantenimiento a la zona ##### bethor Stayed 3 nights in Nov 2025 ### 2/10 Terrible #### fernanda Nov 6, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Muy mala experiencia, en las 5 noches no limpiaron, el agua se estantacaba y me robaron 26 dolares de mi maleta ##### fernanda Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Osward Nov 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities El personal muy amable, con mucha atención y muy profesionales. ##### Osward Stayed 1 night in Nov 2025 ### 4/10 Poor #### Raul Nov 1, 2025 Disliked: Cleanliness Habitación descuidada, servicio y actitud pésima de uno de los recepcionistas ##### Raul Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Juan Pablo Oct 29, 2025 Liked: Cleanliness, property conditions & facilities Todo genial, el aire enfriaba poco ##### Juan Pablo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Sulma Oct 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En general todo muy bien, es un lugar para pasar la noche y descansar, no tengo nada malo que decir, me agradó este lugar! ##### Sulma Stayed 7 nights in Oct 2025 ### 4/10 Poor #### Talina Oct 19, 2025 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness La habitación numero 13 fue la peor, ya eh hido con anterioridad a este hotel pero esta vez fue terrible, la habitación tenia una fuga en la regadera la cual estuvo goteando toda el dia y en la noche el baño se lleno de una peste a drenaje por lo cual mi pareja y yo no dormimos comodos ya que el olor era insoportable ##### Talina Stayed 1 night in Oct 2025 ### 8/10 Good #### Antonio Oct 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities La mejor relación calidad precio en playa ##### Antonio Stayed 1 night in Oct 2025 ### 8/10 Good #### GABRIEL Oct 13, 2025 Liked: Cleanliness, amenities buena ##### GABRIEL Stayed 2 nights in Oct 2025 ### 8/10 Good #### Faride Oct 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service En general está muy cómodo el lugar y muy bien ubicado. El único "pero" que le pondría es el ruido que se escucha por lo mismo de que está justo casi en la avenida. El personal muy serio, no te saludan de manera amable ni cordial, eso es algo esencial como servicio al cliente. ##### Faride Stayed 1 night in Oct 2025 ### 4/10 Poor #### VICTOR SALVADOR Sep 26, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Decepcionados Realmente fue una mala experiencia, desde nuestra llegada el precio aumento de acuerdo a lo que marcaba la aplicación, el baño constantemente se quedaba sin agua en la regadera, no funcionaban los controles de la TV y por último no respetan las tarjetas de no molestar ##### VICTOR SALVADOR Stayed 6 nights in Sep 2025 ### 2/10 Terrible #### marlene Sep 24, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Espere más de 30 min porqué No encontraban mi reserva porque la recepcionista no puso atención a lo que le mostré y confirme, si tenían mi reserva. Me iban a dar una habitación sin aire acondicionado porque esa tenían de la categoría reservada, como no acepté me dieron otra diferente en la cual el Control de TV sin pilas, no la pude usar porque no me pudieron solucionar. No informan como conectar a wifi. Baño sucio con cabellos. Cobija de cama y almohada sucias. ![](https://a.travel-assets.com/ugc/hotel-reviews/69abae2f-8421-41aa-bfff-d3b16020b734-1758695522970.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/60f919fe-cfe3-4e54-8e45-9aaf7741ad83-1758695522840.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### marlene Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Michel Sep 21, 2025 Liked: Property conditions & facilities La instalación excelente solo que el inmobiliario del hotel ya está un poco deteriorado, y una explicación más amplia hacer a de hacer el check-in no sabía que tenía una alberca el hotel ##### Michel Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Antonio Sep 21, 2025 Liked: Amenities Todo está genial, pero un detalle del baño, no tiene puerta o cortina la regadera y mojas todo el baño Pero seguro es algo temporal ##### Antonio Stayed 1 night in Sep 2025 ### 6/10 Okay #### Luis Sep 10, 2025 Disliked: Cleanliness, property conditions & facilities El lugar está muy cerca de todos los comercios y plazas, desde tiendas hasta restaurantes. Lo único que fue que la calle se sentía un poco insegura. Esta bonito el hotel sin embargo considero que necesita un poco de mantenimiento y más limpieza ##### Luis Stayed 2 nights in Sep 2025 ### 8/10 Good #### Julian Aug 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buena estadía Todo estuvo muy bien, la ubicación es buena ##### Julian Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Orson Jul 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Servicio fantástico y muy amigable ##### Orson Stayed 3 nights in Jul 2025 ### 8/10 Good #### Marcos Jun 5, 2025 Liked: Amenities, property conditions & facilities Disliked: Cleanliness . ##### Marcos Stayed 7 nights in May 2025 ### 4/10 Poor #### Yuritzi May 30, 2025 Liked: Staff & service Disliked: Cleanliness La cama estaba muy sucia ##### Yuritzi Stayed 1 night in May 2025 ## Expedia's Latest Trends ### Hotels > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Ocean Maya Royale - 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