Title: Hotel Turquesa - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Turquesa Hotel with a 24-hour front desk, 10-minute walk to Playa del Carmen Main Beach ![View from property](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/1f10143d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Staircase](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/68130304.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/534dbfbe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, bed sheets](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/95624050.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/a1ac798c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Turquesa in Playa del Carmen offers an airport shuttle and a relaxing terrace. Guests enjoy WiFi, explore nearby beaches, and receive excellent service from multilingual staff. 7.2 Good ## Popular amenities - Housekeeping - 24/7 front desk - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=22317684&PinnedHotelID=22317684&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 1 of 1 room ![Double Standard](https://images.trvl-media.com/lodging/23000000/22320000/22317700/22317684/d24a5f4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Standard ### Highlights Air conditioning Flat-screen TV Ceiling fan Private bathroom Wardrobe or closet In-room safe Daily housekeeping - 172 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/52fe08ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Shaddai-By-LHMG.h22317684.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Shaddai-By-LHMG.h22317684.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62346%2C-87.07962&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=aYey8PU1j3e7kJgj8oCTE0PUkio=) Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710 #### What's nearby - Quinta Avenida - 6 min walk - 0.6 km - Playa del Carmen Main Beach - 8 min walk - 0.7 km - Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km - Mamitas Beach - 19 min walk - 1.6 km - Xcaret Eco Theme Park - 13 min drive - 9.8 km #### Getting around - Cancun Intl. Airport (CUN) - 51 min drive #### Restaurants - ‪casa sofia - ‬8 min walk - ‪Aereo Café Bar - ‬4 min walk - ‪Burger King - ‬3 min walk - ‪chilito rojo - ‬5 min walk - ‪Asadero El Pollo - ‬4 min walk ## About this property ### Hotel Turquesa Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Turquesa provides an airport shuttle and a terrace. Stay connected with free WiFi in public areas. Additional perks include: - A roundtrip airport shuttle (surcharge), smoke-free premises, and a 24-hour front desk - Multilingual staff, luggage storage, and tour/ticket assistance Room features All guestrooms at Hotel Turquesa offer comforts such as air conditioning, as well as amenities like safes. Extra amenities include: - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - Wardrobes/closets, ceiling fans, and daily housekeeping ## Similar properties ![Outdoor pool, sun loungers, lifeguards on site](https://images.trvl-media.com/lodging/1000000/480000/470900/470879/d6937191.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Hideaway Playacar All Inclusive - Adults only Playacar - Pool - All-inclusive - Spa - Parking included 8.6 Excellent 1,005 reviews CA $353 CA $431 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=470879&PinnedHotelID=470879&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,260 reviews CA $71 CA $90 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - Roundtrip airport shuttle (surcharge) ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### More - Air conditioning - Ceiling fan - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 50 per stay - A tax is imposed by the city: USD 2.77 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators This property caters to LGBTQ+ guests No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Shaddai LHMG Playa del Carmen Hotel Shaddai LHMG Shaddai LHMG Playa del Carmen Shaddai LHMG Hotel Turquesa Hotel Hotel Shaddai by LHMG Hotel Turquesa Playa del Carmen Hotel Turquesa Hotel Playa del Carmen ## Frequently asked questions ### Is Hotel Turquesa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Turquesa? > Hotel Turquesa doesn't offer parking. ### What time is check-in at Hotel Turquesa? > Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Turquesa? > Check-out is at 11 AM. ### Does Hotel Turquesa provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hotel Turquesa located? > Located in Playa del Carmen Centro, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Gran Coyote Golf are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Turquesa Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 29 8 - Good 31 6 - Okay 23 4 - Poor 9 2 - Terrible 11 ### 7.8/10 Cleanliness ### 8.2/10 Staff & service ### 6.8/10 Amenities ### 7.0/10 Property conditions & facilities ### 6.8/10 Eco-friendliness ### 6/10 Okay #### robert May 3, 2022 Liked: Cleanliness, staff & service Disliked: Amenities I didnt like that there was only wifi in the lobby and not available in any of the rooms ##### robert Stayed 2 nights in Apr 2022 ### 8/10 Good #### Nilza Mar 28, 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Otimo custo x beneficio Hotel simples e muito bem localizado. Recepção muito atenciosa e simpática. Os quartos possuem um pouco de umidade, o que pra mim que sou alérgica é um ponto importante. Porém a recepção foi muito solicita e nos levou para ver os quartos disponiveis, pra que pudessemos escolher a melhor opção. O caminho do hotel a 5• Av é muito iluminado e não tivemos problemas para ir e vir a noite. Recomendo! ##### Nilza Stayed 6 nights in Feb 2022 ### 4/10 Poor #### Mariia Mar 5, 2022 Disliked: Cleanliness, amenities, property conditions & facilities They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good. ##### Mariia Stayed 2 nights in Feb 2022 ### 2/10 Terrible #### Hortencia Feb 23, 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Ugly hotel ##### Hortencia Stayed 2 nights in Feb 2022 ### 8/10 Good #### Edgar Alexis Feb 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Buena estancia La estancia estuvo buena conforme a lo que se utiliza solo para descansar y bañarse todo bien. ##### Edgar Alexis Stayed 3 nights in Feb 2022 ### 8/10 Good #### Verified traveller Jan 29, 2022 Liked: Staff & service, room comfort #### Beware skimmer ? More tax ? Twice paying All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't. ##### Verified traveller Stayed 3 nights in Jan 2022 ### 10/10 Excellent #### Juan Antonio Jan 10, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good value,clean bedrooms ##### Juan Antonio Stayed 7 nights in Dec 2021 ### 4/10 Poor #### Horacio Jan 2, 2022 Disliked: Cleanliness, property conditions & facilities No barrieron ni dejaron jabón para la segunda noche, había pelos en la regadera ##### Horacio Stayed 2 nights in Dec 2021 ### 6/10 Okay #### Jonatán Dec 26, 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### Buenas opcion accesible en precio El hotel está céntrico, y cerca de ADO, precio oferta adecuadas. ##### Jonatán Stayed 1 night in Dec 2021 ### 6/10 Okay #### Verified traveller Dec 14, 2021 Disliked: Cleanliness It was okay for the price I guess ##### Verified traveller Stayed 1 night in Dec 2021 ### 6/10 Okay #### Roel Dec 6, 2021 Liked: Cleanliness, staff & service Disliked: Amenities Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it. ##### Roel Stayed 5 nights in Nov 2021 ### 4/10 Poor #### chris Nov 30, 2021 Disliked: Cleanliness, amenities, property conditions & facilities This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on. ##### chris Stayed 4 nights in Nov 2021 ### 6/10 Okay #### Matevz Nov 21, 2021 Liked: Staff & service Disliked: Property conditions & facilities In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes. ##### Matevz Stayed 2 nights in Nov 2021 ### 8/10 Good #### Lisa Nov 21, 2021 Liked: Staff & service, room comfort Disliked: Cleanliness #### Not worth the effort The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there. ![](https://a.travel-assets.com/ugc/hotel-reviews/9055BFB0FE80B8610ED4EFF0B2550B55B8CE9B8A1637469714961.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1D128AC1CB50D4F3C84464A92F1BE492108C87201637469717683.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/12E3B923019F2BDB9E7D0D360CC758AE6FA711DD1637469714665.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/22E4E7B58947C444B8319F5C291A635512015E5B1637469714283.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisa Stayed 2 nights in Nov 2021 ### 10/10 Excellent #### Barbara Nov 1, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased. ##### Barbara Stayed 1 night in Oct 2021 ### 4/10 Poor #### Brian Oct 22, 2021 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Súper mal la plomeria. La primera noche sin poder controlar el agua fría ni caliente. En la mañana siguiente ya de plano sin agua en todo el baño. El wc no se puede ni usar propiamente por que no te puedes ni sentar bien, la puerta corrediza del baño está literalmente tocando el wc . Solo había un rollo de papel de baño ya a la mitad. Una ves más que fuéramos al baño , nos quedábamos sin papel. Cuarto de buen tamaño, sábanas limpias y aire acondicionado funcionando bien. ##### Brian Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Barbara Oct 22, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, fairly modern room ##### Barbara Stayed 2 nights in Oct 2021 ### 6/10 Okay #### Fabián mauricio Oct 21, 2021 #### Inadmitido No me fue posible hospedarme en el hotel debido a que en inmigración no me dejaron entrar al país. ##### Fabián mauricio Stayed 4 nights in Oct 2021 ### 2/10 Terrible #### Roberto Oct 6, 2021 Liked: Cleanliness Disliked: Property conditions & facilities No tiene servicio de wifi y cuando reserve tenía alberga y cuando llegue al hotel no había nada. Y tuve que pagar un costo ambiental que tampoco me informaron. ##### Roberto Stayed 6 nights in Sep 2021 ### 8/10 Good #### Herbert E Oct 4, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El staff siempre amables . ##### Herbert E Stayed 3 nights in Sep 2021 ### 4/10 Poor #### Joan Sep 12, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Habitaciones con olor extraño, había un cien pies en mi baño ##### Joan Stayed 1 night in Sep 2021 ### 10/10 Excellent #### Verified traveller Aug 1, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bonito y seguro. ##### Verified traveller Stayed 1 night in Jul 2021 ### 8/10 Good #### Verified traveller Jul 18, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bra ställe för en liten peng,nära till city och små butiker. Blev dock inte städat varje dag som sagt,man får säga till. ##### Verified traveller Stayed 5 nights in Jul 2021 ### 6/10 Okay #### Verified traveller Jul 16, 2021 Liked: Cleanliness, staff & service El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar ##### Verified traveller Stayed 1 night in Jul 2021 ### 8/10 Good #### Verified traveller Jun 29, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado. ##### Verified traveller Stayed 6 nights in Apr 2021 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [The Reef 28 Hotel & Spa - Luxury Adults Only - 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