Title: Hotel Playa Encantada - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Playa Encantada Escape to paradise where turquoise waters meet warm sandy beaches. Relax by the pool or explore nearby attractions. ## Photo gallery for Hotel Playa Encantada ![Property entrance - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/ea851311.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast for a fee - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/42d6685a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/012b174e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/4e6a7604.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Hotel Playa Encantada (Playa del Carmen)](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/45f3f9fa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled near Playa del Carmen Main Beach, Hotel Playa Encantada invites you to unwind on the sun-kissed terrace or take a leisurely stroll through the garden. Enjoy an outdoor pool and children's pool with sun loungers, connect with in-room WiFi, and take advantage of concierge services. The helpful staff has left a lasting impression on previous guests. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Free WiFi - Air conditioning - Breakfast available - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds 1 bed Showing 8 of 8 rooms ### View all photos for Suite Master with Garden View ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/643e3d51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Garden View - Garden view - 484 sq ft - Sleeps 4 ### View all photos for Suite Master with Garden View ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/w1910h1274x5y3-5a76ceaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Garden View - Garden view - 484 sq ft - Sleeps 4 ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/a42d51ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.0 Wonderful 6 reviews ### Highlights Air conditioning Full-sized refrigerator/freezer LED TV Blackout drapes/curtains Separate bedroom Sofa bed - twin Private bathroom Satellite channels - 646 sq ft - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/w5564h3705x0y3-81583820.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 7.0 Good 7 reviews ### Highlights Air conditioning LED TV Blackout drapes/curtains Separate bedroom Sofa bed - double Private bathroom Satellite channels Wardrobe or closet - 646 sq ft - Sleeps 4 - 2 Double Beds and 1 Twin Sofa Bed ### View all photos for Deluxe Apartment, Multiple Beds ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/403e7a9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, Multiple Beds 9.2 Wonderful 9 reviews ### Highlights Separate dining area Air conditioning Kitchen Full-sized refrigerator/freezer LED TV Sofa bed Ceiling fan Blackout drapes/curtains - 1615 sq ft - Sleeps 5 - 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Deluxe Apartment, 1 King Bed with Sofa bed ![Deluxe Apartment, 1 King Bed with Sofa bed](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/e4d55a82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 King Bed with Sofa bed 8.0 Very good 2 reviews ### Highlights Separate dining area Air conditioning Kitchen Full-sized refrigerator/freezer LED TV Sofa bed Ceiling fan Blackout drapes/curtains - 1615 sq ft - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Room Standard with Street View ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/5293be5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Street View - 269 sq ft - Sleeps 2 ### View all photos for Room Standard with Street View ![1 bedroom, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/8000000/7020000/7018900/7018877/0d4e9016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Street View - 269 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Playa-Encantada.h7018877.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Playa-Encantada.h7018877.Hotel-Information) ## About the area Located near the beach, Hotel Playa Encantada is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62974%2C-87.07402&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jifMluSokQmO5no3aWacWmsTFjs=) Calle 12 bis Nte, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 3 min walk \- 0.3 km - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 5 min walk \- 0.4 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.6 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 9 min walk \- 0.8 km - Central Square 2 min walk \- 0.2 km ### Getting around - Cancun Intl. Airport (CUN) 50 min drive ### Restaurants - Logia Café 3 min walk - El Tapas Restaurante 2 min walk - El Doctorcito 2 min walk - Zitla 2 min walk - Sushi Ken 4 min walk ## About this property ### Hotel Playa Encantada Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Playa Encantada provides a terrace and a garden. Guests can connect to free in-room WiFi. You'll also find perks like: - An outdoor pool and a children's pool, along with sun loungers - Buffet breakfast (surcharge), an elevator, and a front-desk safe - A 24-hour front desk, tour/ticket assistance, and concierge services - Luggage storage - Guest reviews say great things about the helpful staff Room features All guestrooms at Hotel Playa Encantada offer comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes. Extra amenities include: - Sofa beds and cribs/infant beds (surcharge) - Bathrooms with showers - 32-inch LED TVs with satellite channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Serves breakfast, lunch, and dinner](https://images.trvl-media.com/lodging/66000000/65730000/65722800/65722721/42a4a894.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 12 Bees Hotel Gonzalo Guerrero - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 294 reviews CA $50 CA $65 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=65722721&PinnedHotelID=65722721&HadPinnedHotel=true®ionId=-1&adults=2) ![Full-size fridge, microwave, stovetop, coffee/tea maker](https://images.trvl-media.com/lodging/17000000/16480000/16477200/16477172/03245b29.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio 30 Condhotel by Nah Hotels Downtown Playa del Carmen - Kitchen - Free WiFi - Air conditioning - 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Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 373 reviews CA $51 CA $68 total includes taxes & fees Feb 6 - Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/e0579876.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 575 reviews CA $69 CA $88 total includes taxes & fees Feb 24 - Feb 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 8:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/54000000/53340000/53334700/53334603/9a96ed8a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Playa del Carmen Centro - Pool - Kitchen - Parking included - Free WiFi 8.6 Excellent 112 reviews CA $94 CA $119 total includes taxes & fees Mar 5 - Mar 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=53334603&PinnedHotelID=53334603&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2800000/2793400/2793346/6ad66374.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Colonial Playa del Carmen Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - 24/7 front desk 7.8 Good 1,316 reviews CA $49 CA $64 total includes taxes & fees Feb 5 - Feb 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=2793346&PinnedHotelID=2793346&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=7018877&PinnedHotelID=7018877&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=7018877,65722721,16477172,2682652,42408756) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 195 to 250 for adults and MXN 95 to 150 for children ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Crib (surcharge) - In-room sofa bed - Outdoor pool - Separate bedroom ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in hallways - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - 2 buildings - 2 floors - Beaux Arts architecture - Built in 2008 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Crib (surcharge) - Sofa bed ### Bathroom - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LED TV with satellite channels ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 195 to 250 for adults, and MXN 95 to 150 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Cribs (infant beds) are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector Property Registration Number 008-007-004906/2025 ### We should mention Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms Alcohol is not served at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Encantada Hotel Playa Playa Encantada Playa Encantada Riviera Maya/Playa Del Carmen, Mexico Playa Encantada Hotel Playa del Carmen Playa Encantada Hotel Playa Encantada Playa del Carmen Encantada Del Carmen Hotel Playa Encantada Hotel Hotel Playa Encantada Playa del Carmen Hotel Playa Encantada Hotel Playa del Carmen Playa Encantada Hotel Playa Encantada Hotel Hotel Playa Encantada Playa del Carmen Hotel Playa Encantada Hotel Playa del Carmen ## Frequently asked questions ### Does Hotel Playa Encantada have a pool? ### How much does it cost to stay at Hotel Playa Encantada? ### Is Hotel Playa Encantada pet-friendly? ### What time is check-in at Hotel Playa Encantada? ### What time is check-out at Hotel Playa Encantada? ### Where is Hotel Playa Encantada located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Playa Encantada Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.2 Location ### 8.6 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 128 8 - Good 73 6 - Okay 30 4 - Poor 7 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Alfredo Dec 2, 2025 Liked: Cleanliness, property conditions & facilities Clean room quick check in ##### Alfredo Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Javier Jun 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful and friendly. Recommended food spots for us ##### Javier Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### ?? Jun 2, 2025 Great hospitality and location. Mucho gracias! ##### ?? Stayed 3 nights in May 2025 ### 10/10 Excellent #### Jaime Feb 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location, a block away from the Ado alterna station. Attentive staff, room was spacious and clean. Would stay there again. ##### Jaime Stayed 2 nights in Jan 2025 ### 8/10 Good #### maria Jan 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's good place if you're looking for a place to stay for the night or on a budget....staff very friendly and if you're going to be late for your check in time they're understanding about! ##### maria Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Francisco Sep 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location 1 block from Bus terminal ##### Francisco Stayed 1 night in Sep 2024 ### 6/10 Okay #### Irene Feb 21, 2025 Liked: Staff & service Very good location, close to downtown without the noise. Lovely older pool. ##### Irene Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Joy Mar 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was centrally located and an easy walk for anything you need! 4 blocks from the beach! ##### Joy Stayed 1 night in Feb 2024 ### 6/10 Okay #### norma borjas Dec 28, 2023 Liked: Cleanliness, staff & service Disliked: Amenities This hotel very close to the 5th ave close for supermarkets and restaurants ##### norma borjas Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Scott Jun 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is very conveniently located next to the bus station, walking street and a great park with lots of local food vendors. The room is big and the pool is pretty well shaded. ##### Scott Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Brandon Mar 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service and clean ##### Brandon Stayed 3 nights in Mar 2024 ### 8/10 Good #### Oscar Treviño Aug 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Taxis and Food Store around the corner ##### Oscar Treviño Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Joy Feb 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We truly enjoyed our one month stay at this hotel! We always felt safe and comfortable. It's located in the perfect area. Shopping for needed items is close, Restaurants are near and walkable. The rooms are nice and cleaned daily. The staff is very helpful and fun! ##### Joy Stayed 28 nights in Jan 2024 ### 8/10 Good #### Omar Jan 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We stayed for one night twice during our trip. The rooms were clean and spacious and very conveniently located next to the bus central, ADO alterna. Most importantly, it was a quiet area. Nothing luxurious but very good value for the price. ##### Omar Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Pamela Jun 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant My room was spacious, clean and I felt safe in and around the place which also the Ado bus station across the street. I really like the place ##### Pamela Stayed 7 nights in Jun 2024 ### 10/10 Excellent #### Susan Feb 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Love it! We have stayed there multiple times. There is a refrigerator, microwave, coffee pot. It has all the amenities bed and shower are wonderful. The room is spacious. We will go there again. ##### Susan Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### norma borjas Jan 3, 2024 Liked: Cleanliness, staff & service Disliked: Amenities very close for bus station ,restaurants and super markets also close to the 5th ave, only one thing is no amenities on lobby ! ##### norma borjas Stayed 3 nights in Dec 2023 ### 8/10 Good #### Joseph Mar 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have stayed here several times over the years as an overnight or 2 before flying home post AI stay. The beds are not comfortable, but we always get an apartment with a kitchen and plenty of room for my family of 4 and that makes it worth it for the price. There is a small pool in an enclosed courtyard to cool off in. Any time we have needed anything from the staff, they were quick to help and friendly. We enjoy this hotel s location because it is away from the touristy area and there are tasty food options all around. ##### Joseph Stayed 2 nights in Mar 2024 ### 4/10 Poor #### Kathy Jul 29, 2025 Disliked: Staff & service, property conditions & facilities The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet. ##### Kathy Stayed 4 nights in Jul 2025 ### 6/10 Okay #### Juan Dec 29, 2024 Liked: Cleanliness, staff & service The location is good. The noise from night clubs bus shuttles right next to our room was inconvenient. Expect to be woken up at 3 am on most days. The bathroom needs an update Sliding door is broken and no hot water on some days.. ##### Juan Stayed 5 nights in Dec 2024 ### 4/10 Poor #### Bella Dec 28, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is nice, but don’t speak English. Very noisy environment, can not sleep well at night. No hot water available, no basic supplies like fork or spoon. Location is good, bus station right across, close to Walmart. ##### Bella Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Tieh Nov 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Clean close to ado bus station Good front desk staff during our checkin, room was clean. Could use NEW TOWELS twice have stayed here twice towels have holes . Bed needs a mattress cover your mattresses are very hard . The blow hair dryer was not working tried different outlets. They turned elevator off at nite we least a5 am had to carry our luggage down stir 83 yr old man . ##### Tieh Stayed 1 night in Nov 2024 ### 6/10 Okay #### simon Mar 13, 2024 Showering water is cold most of the time . Some towels are old and ripped . The room needs some maintenance , freshing it up . Location is central , staff are nice , clean water is provided in public area. WIFI and phone needs Maintenance. ##### simon Stayed 3 nights in Mar 2024 ### 8/10 Good #### Gary Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We stay here frequently as it is beside the bus depot (alterna). Rooms are big. There is acoffee maker and pack of coffee in room but no water, creamer, or sugar. The shower head has at least half the holes blocked and this is common in México. The a/c is mounted over the bed so the cold air falls rapidly onto your feet. Your upper body will be comfortable, but your feet will be freezing. Best take a blanket for them. Coffee in the lobby in the am. Fresh squeezed orange and grapefruit juice on the corner in front. Othe corner towards the squarehas good tacos. Try the taco's camarones. ##### Gary Stayed 1 night in Mar 2025 ### 6/10 Okay #### Tieh Dec 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No water early mornings pumps turned off !!!! Hotel is convenient next to Ado bus station , restaurant Nextdoor. We booked it because it was close to Ado and we can walk there to get to Airport on bus.l2 days in a row NO WATER TO SHOWER EARLY MORNING. They use cistern and turn off pumps t nite no one can turn back on till mgr comes in 7-8am too late . No shower —- bad bad bad . Can use normal reg pillows too not tiny makeshift one . Could be very nice place toasty if more attics oid to customers comfort. 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