Title: Heaven Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Heaven Hotel Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/3bcddcca.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/ff326e14.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Full-size fridge, microwave, toaster, cookware/dishes/utensils](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/94cb21f8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![40-inch Smart TV with digital channels, TV](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/9ffff321.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms | Private kitchen](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/d0f0145e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Heaven Hotel, near Quinta Avenida, offers a refreshing retreat with an outdoor pool and children's pool. Enjoy sun loungers and umbrellas by the pool or unwind on the terrace. With laundry facilities, 24-hour front desk services, concierge services, in-room WiFi and helpful staff praised by guests. 9.6 Exceptional ## Popular amenities - Dryer - Washer - Pool - Kitchen - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct. 14 - Oct. 15](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=49302601&PinnedHotelID=49302601&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 2 of 2 rooms ![Full-size fridge, microwave, toaster, cookware/dishes/utensils](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/94cb21f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Balcony Separate dining area Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Washer/dryer 2 bedrooms - 2 bedrooms - Sleeps 6 - 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed ![Full-size fridge, microwave, toaster, cookware/dishes/utensils](https://images.trvl-media.com/lodging/50000000/49310000/49302700/49302601/94cb21f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment ### Highlights Balcony Separate dining area Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV Washer/dryer Blackout drapes/curtains - 2 bedrooms - Sleeps 3 - 2 Queen Beds ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68900000/68897700/68897679/92ea0a63_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 914 reviews CA $726 CA $726 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![Aerial view](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/bb9290ec.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 17 reviews CA $439 CA $535 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![On the beach, white sand, beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68900000/68897700/68897680/38e36df2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Impression Moxché by Secrets – Adults Only – All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.6 Exceptional 221 reviews CA $1,300 CA $1,300 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70540000/70531200/70531121/c49ff13d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Casa de la Playa by Xcaret-All Inclusive, Adults Only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.6 Exceptional 209 reviews CA $2,225 CA $2,696 total includes taxes & fees Oct 28 - Oct 29 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-La-Casa-De-La-Playa-By-Xcaret-All-Inclusive-Adults-Only.h70531121.Hotel-Information?chkin=2025-10-28&chkout=2025-10-29&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![5 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/101000000/100120000/100114100/100114025/b7ccce00.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen - On private beach - Pool - Spa - Waterslide 9.0 Wonderful 62 reviews CA $777 CA $944 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Jungala-Park-Hotel-Riviera-Maya.h100114025.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![Table tennis, music library](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8e1b6e1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 4,327 reviews CA $253 CA $253 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information?chkin=2025-10-16&chkout=2025-10-17&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/3d249464_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 2,577 reviews CA $366 CA $366 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![Outdoor wedding area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/913500/913424/4fbe548b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Maya Royale - Adults Only - All Inclusive Riviera Maya - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 2,606 reviews CA $293 CA $293 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18730000/18722800/18722766/c2b762c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,185 reviews CA $205 CA $267 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information?chkin=2025-11-3&chkout=2025-11-4&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Centric Playa del Carmen - Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 145 reviews CA $168 CA $246 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Thompson-Playa-Del-Carmen-Adults-Only.h11620473.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=d5da7dd3-a48d-4a44-9e45-1a785e7f62d2&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Heaven-Hotel.h49302601.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Heaven-Hotel.h49302601.Hotel-Information) ## About the area Playa del Carmen is home to Heaven Hotel. El Camaleón Mayakoba Golf Course and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Tres Rios Ecopark. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) [View more Aparthotels in Playa del Carmen](https://www.expedia.ca/Playa-Del-Carmen-Apart-Hotels.d601751-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.67189%2C-87.04112&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n3mVIdS1MVrl5ZcgsoYIb_eIwj8=) Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710 ### What's nearby - Gran Coyote Golf - 2 min drive - 1.4 km - Playa Xcalacoco - 3 min drive - 1.8 km - El Camaleón Mayakoba Golf Course - 4 min drive - 3.2 km - Playa del Carmen Main Beach - 8 min drive - 7.4 km - Punta Esmeralda Beach - 10 min drive - 4.3 km ### Getting around - Cancun Intl. Airport (CUN) - 45 min drive ### Restaurants - ‪Amaranto - ‬4 min drive - ‪Restaurante Hacienda - ‬20 min walk - ‪El Beso Pool Bar - ‬18 min walk - ‪Mike’s Coffee - ‬5 min drive - ‪Privilege Lounge - ‬19 min walk ## About this property ### Heaven Hotel Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool Along with an outdoor pool, this smoke-free aparthotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a communal living room. Each apartment has 2 bedrooms and offers free WiFi and a balcony. A kitchen with a refrigerator and a microwave is available, and added amenities include a Smart TV with digital channels and a washer/dryer. Heaven Hotel offers 20 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily. An outdoor pool and a children's pool are on site. ## Similar properties ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,020 reviews CA $84 CA $108 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/19000000/18960000/18953400/18953301/a1e32584.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Grand Fifty Suites Luis Donaldo Colosio - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 789 reviews CA $69 CA $87 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=18953301&PinnedHotelID=18953301&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/2dd64158.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - 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Parking included - Free WiFi 9.0 Wonderful 1,014 reviews CA $119 CA $147 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/58000000/57170000/57165500/57165482/ddf6a2e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sole Suites Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Air conditioning 8.2 Very good 183 reviews CA $69 CA $87 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=57165482&PinnedHotelID=57165482&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Outdoor pool - Pool loungers - Pool umbrellas ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Onsite parking available only on request - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Family friendly - Children's pool ### Kitchen - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave - Toaster ### Dining - Wet bar ### Bedrooms - 2 bedrooms - Bedsheets provided ### Bathroom - 2 private bathrooms - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Communal living room - Separate dining area - Window screens ### Entertainment - 40-inch smart TV with digital channels ### Outdoor areas - Balcony - Outdoor furniture - Terrace ### Laundry - Laundry facilities - Washer/dryer ### Comfort - Air conditioning - Ceiling fan ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible van parking - Smoking not allowed ### Services and conveniences - 24-hour front desk - Blackout drapes - Concierge services - Housekeeping (daily) - Iron/ironing board - Safe - Safe at front desk ### Things to do - Children's pool ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - First aid kit - Mosquito nets - Fire extinguisher ### General - 20 units ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: noon Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned Property Registration Number 117096 ### We should mention Pool access available from 8:00 AM to 8:00 PM ### Property is also known as Heaven Hotel Aparthotel Heaven Hotel Playa del Carmen Heaven Hotel Aparthotel Playa del Carmen ## Frequently asked questions ### Does Heaven Hotel have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM. ### How much does it cost to stay at Heaven Hotel? > As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at Heaven Hotel on Oct 15, 2025 start from CA $80.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Heaven-Hotel.h49302601.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Heaven Hotel pet-friendly? > No, only service animals are welcome at the property. ### What time is check-in at Heaven Hotel? > Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available. ### What time is check-out at Heaven Hotel? > Check-out is at noon. ### Where is Heaven Hotel located? > Situated in Playa del Carmen, this aparthotel is within 1 mi (2 km) of Playa Xcalacoco, Gran Coyote Golf, and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and 28 de Julio Square are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Heaven Hotel Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 107 8 - Good 20 6 - Okay 4 4 - Poor 1 2 - Terrible 1 ### 9.8/10 Cleanliness ### 9.4/10 Amenities ### 9.8/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### William Sep 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance! ##### William Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Jameel Aug 7, 2025 Liked: Cleanliness, property conditions & facilities, communication Great staff! ##### Jameel Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jesus Aug 22, 2025 Liked: Amenities This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended ##### Jesus Stayed 1 night in Aug 2025 ### 10/10 Excellent #### María Teresa Aug 5, 2025 Liked: Cleanliness, property conditions & facilities, communication Excelente ##### María Teresa Stayed 1 night in Aug 2025 ### 10/10 Excellent #### salim Jan 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice place to stay with family. Nearby restaurants and beaches ##### salim Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Sarah Jun 1, 2025 Liked: Cleanliness, property conditions & facilities Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car ##### Sarah Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Jo-Ann May 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach. ##### Jo-Ann Stayed 1 night in May 2025 ### 10/10 Excellent #### Ehteshamuddin Jan 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun ##### Ehteshamuddin Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Reshawn Apr 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again! ##### Reshawn Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Cheuk Kiu Nov 16, 2024 Liked: Cleanliness, property conditions & facilities, communication the best hotel i stay in Cancun ##### Cheuk Kiu Stayed 2 nights in Nov 2024 ### 8/10 Good #### Melanie Sep 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation. ##### Melanie Stayed 6 nights in Aug 2025 ### 8/10 Good #### Ana Jul 26, 2025 The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner. ##### Ana Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Nancy Mar 20, 2025 Liked: Cleanliness, property conditions & facilities, communication Very clean and quiet ##### Nancy Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### robert Feb 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me ##### robert Stayed 26 nights in Jan 2025 ### 10/10 Excellent #### Campbell Feb 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa. ##### Campbell Stayed 21 nights in Jan 2025 ### 8/10 Good #### Megan Jul 20, 2025 Liked: Cleanliness, property conditions & facilities, communication The staff were kind and friendly and the place was very spacious for a budget hotel. Close driving to supermarkets and Playa del Carmen. Kitchen could use some basic supplies such as a dish drying rack and sponge to properly wash dishes. The pool was not working which was a hassle for us with 2 young kids in the middle of summer. ##### Megan Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Antonio Nov 29, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again ##### Antonio Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Christine Nov 19, 2024 Liked: Cleanliness, room comfort, communication My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean. ##### Christine Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Scott Dec 17, 2022 Liked: Amenities, property conditions & facilities, communication It was a terrific place to stay and clean. Staff was friendly and very accommodating. ##### Scott ### 10/10 Excellent #### Leanna A Nov 30, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Best place to stay when you want to go in tours. Awesome, clean and practical. ##### Leanna A Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Aimee Apr 9, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice. ##### Aimee Stayed 6 nights in Mar 2024 ### 10/10 Excellent #### Gabriel Aug 8, 2024 Liked: Cleanliness, room comfort, communication #### Very good value Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street. ##### Gabriel Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Cesar Aug 16, 2022 Liked: Cleanliness, property conditions & facilities, communication Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,, ##### Cesar Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Leanna A Jul 8, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home. ##### Leanna A Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### SAMET Jan 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice, budget friendly, could be more clean. ##### SAMET Stayed 8 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Barceló Maya Colonial - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Colonial-All-Inclusive.h1348113.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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