Title: Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1897464&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Travelers can unwind by the pool, savor international cuisine, or embark on exhilarating ecotours through pristine natural landscapes at this tropical retreat ## Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive ![Sauna, hot tub, steam room, body treatments, aromatherapy - Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/510a9e53.jpg?impolicy=resizecrop&rw=598&ra=fit) ![6 restaurants, breakfast, lunch, dinner served; international cuisine - Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/w3095h1773x4y0-d99b6683.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/688c193d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Private beach, white sand, beach cabanas, sun loungers - Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/aa33e73d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![6 restaurants, breakfast, lunch, dinner served; international cuisine - Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/6bc0c392.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hacienda Tres Rios Resort Spa & Nature Park offers a tropical getaway with amenities. Guests can book treatments at Ya Ax Che spa or join beach yoga near Maroma Beach. The all-inclusive property features 6 restaurants, pools, and bicycles for exploring the grounds. ## Reviews 6.8 ## Popular amenities - On private beach - Pool - Hot tub - All-inclusive - Spa - Parking included ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=1897464&PinnedHotelID=1897464&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=1897464&PinnedHotelID=1897464&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=1897464&PinnedHotelID=1897464&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=1897464&PinnedHotelID=1897464&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1897464&PinnedHotelID=1897464&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1897464&PinnedHotelID=1897464&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1897464&PinnedHotelID=1897464&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1897464&PinnedHotelID=1897464&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Junior Suite Mangrove View With Balcony ![Junior Suite Mangrove View With Balcony](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/ebafc124.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Mangrove View With Balcony ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free minibar items Flat-screen TV Separate bedroom Blackout drapes/curtains Private bathroom - Canal view - 645 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Family Suite ![Family Suite](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/5f1c8eff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free minibar items Flat-screen TV 2 bedrooms Blackout drapes/curtains Private bathroom - 2 bedrooms - Sleeps 8 - 4 Double Beds ### View all photos for JUNIOR SUITE SOAKER TUB - ADULTS ONLY ![JUNIOR SUITE SOAKER TUB - ADULTS ONLY](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/e8779afc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### JUNIOR SUITE SOAKER TUB - ADULTS ONLY ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free minibar items Flat-screen TV Blackout drapes/curtains Private bathroom Bathrobes - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for JUNIOR SUITE SWIM UP - ADULTS ONLY ![JUNIOR SUITE SWIM UP - ADULTS ONLY](https://images.trvl-media.com/lodging/2000000/1900000/1897500/1897464/9700a7f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### JUNIOR SUITE SWIM UP - ADULTS ONLY ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free minibar items Flat-screen TV Separate bedroom Blackout drapes/curtains Private bathroom - 1 bedroom - Sleeps 2 - 2 Double Beds ## You may also like Ad ![Sundeck](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/913500/913424/fa62906c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Maya Royale - Adults Only - All Inclusive Riviera Maya - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 2,794 reviews CA $501 CA $611 total includes taxes & fees Mar 12 - Mar 13 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information?chkin=2026-3-12&chkout=2026-3-13&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=1dc03d7a-e866-42a9-86c9-43a907a704c2&top_cur=CAD) Ad ![Aerial view](https://images.trvl-media.com/lodging/1000000/910000/906300/906203/d36e987a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - 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Pool - All-inclusive - Spa - Kids pool 8.4 Very good 2,833 reviews CA $431 CA $527 total includes taxes & fees Mar 18 - Mar 19 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2026-3-18&chkout=2026-3-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=1dc03d7a-e866-42a9-86c9-43a907a704c2&top_cur=CAD) Ad ![Beach bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70890000/70882500/70882476/726de507_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Etéreo, Auberge Collection Maroma - Pool - Spa - Pet friendly - Kids pool 9.6 Exceptional 39 reviews CA $1,032 CA $1,462 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Etereo-Auberge-Resorts-Collection.h70882476.Hotel-Information?chkin=2026-3-10&chkout=2026-3-11&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=1dc03d7a-e866-42a9-86c9-43a907a704c2&top_cur=CAD) Ad ![Private beach, white sand, free beach shuttle, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15970000/15963200/15963147/w3840h2557x0y3-a34939db_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Alila Mayakoba Playa del Carmen - On private beach - Pool - Hot tub - Spa CA $1,229 CA $1,676 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Alila-Mayakoba.h15963147.Hotel-Information?chkin=2026-3-10&chkout=2026-3-11&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=1dc03d7a-e866-42a9-86c9-43a907a704c2&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Tres-Rios-Resort-Spa-Nature-Park-All-Inclusive.h1897464.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Tres-Rios-Resort-Spa-Nature-Park-All-Inclusive.h1897464.Hotel-Information) ## About the area Located on a private beach, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is in Riviera Maya, a neighborhood in Playa del Carmen. Quinta Avenida and Central Square are notable landmarks, and the area's natural beauty can be seen at Maroma Beach and Mamitas Beach. Traveling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with scuba diving and fishing nearby, or enjoy the great outdoors with hiking/biking trails. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.70612%2C-87.01051&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GZgCpdvSH2nhDimLeikJI1fBP0o=) Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760 ### What's nearby - Tres Rios Ecopark 1 min drive \- 0.4 km - El Camaleón Mayakoba Golf Course 6 min drive \- 5.0 km - Gran Coyote Golf 7 min drive \- 7.8 km - Playa Paraiso Golf Course 9 min drive \- 11.3 km - Cirque du Soleil Boutique at Vidanta Riviera Maya 10 min drive \- 11.6 km ### Getting around - Cancun Intl. Airport (CUN) 42 min drive ### Restaurants - Black & White 11 min drive - Festival 11 min drive - El Charro 11 min drive - Jaal-Ha 12 min drive - Beach Bar 12 min drive ## About this property ### Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Luxury all-inclusive property near Gran Coyote Golf Located close to Maroma Beach and Plaza Las Americas, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive provides 2 poolside bars, a beach bar, and a terrace. This property is a great place to bask in the sun with a private beach, beach cabanas, and sun loungers. Indulge in aromatherapy, a manicure/pedicure, and a hot stone massage at Ya Ax Che, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include hiking/biking, beach yoga, and kayaking. Free in-room WiFi is available to all guests, along with mini golf and a coffee shop/cafe. Other perks at this property include: - 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - A free theme park shuttle, free bicycle rentals, and babysitting (surcharge) - ATM/banking services, smoke-free premises, and a banquet hall - Guest reviews speak highly of the helpful staff Room features All 257 rooms feature comforts such as 24-hour room service and furnished balconies, as well as thoughtful touches like air conditioning and free stocked minibars. Other amenities include: - Bathrooms with showers and tubs or showers - 42-inch flat-screen TVs with satellite channels and DVD players - Furnished balconies or patios, coffee/tea makers, and daily housekeeping ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Food and beverages All buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) ### Activities and facilities/equipment All non-motorized water sports are included. ### Water activities Kayaking Snorkeling ### Land activities Bicycling Fitness facilities Miniature golf Volleyball ### Lessons/classes/games Aerobics Water fitness Yoga ### Entertainment Onsite entertainment and activities Onsite live performances ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/1000000/920000/919700/919643/a7310ab2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sandos Caracol Nature Resort & Water Park All Inclusive Corasol - Pool - Hot tub - All-inclusive - Spa 7.0 Good 1,454 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=919643&PinnedHotelID=919643&HadPinnedHotel=true®ionId=-1&adults=2) ![Free minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/16000000/15100000/15100000/15099903/d595874f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Riviera Paradise All Inclusive Playa del Carmen - 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Available in some public areas: Free WiFi ### Parking and transportation - Free theme park shuttle - Free self parking on site - Onsite parking includes off-street options ### Food and drink - 2 poolside bars - 3 bars/lounges - 6 restaurants - A beach bar - A coffee shop/cafe ### Restaurants on site - Casa Las Islas - Hacienda Grill - Il Forno - Kotori - Porto Bello ### Things to do - 2 outdoor pools - Beach volleyball - Beach yoga - Billiards/pool table - Children's pool - Ecotours - Fitness classes - Free bicycle rentals - Free children's club - Full-service spa - Gym - Hiking/biking trails - Hot tub - Kayaking - Mini golf - Sauna - Segway rentals/tours - Snorkeling - Steam room ### Family friendly - 2 outdoor pools - Babysitting (surcharge) - Children's pool - DVD player - Free children's club - Free theme park shuttle - Laundry facilities - Mini golf ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Garden - On a private beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessibility ### More - 4 floors - 5 buildings - Ballroom - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels - DVD player - iPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Connecting rooms available - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 21 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: MXN 180 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Kakao beach area is included for Vacation Club Members only. ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Hacienda Tres Rios All Inclusive Playa del Carmen Hacienda Tres s Nature Park I Hacienda Tres Rios Playa del Carmen Hacienda Tres Rios Hacienda Tres Rios Hotel Playa Del Carmen Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico Kimpton Tres Rios Inclusive Kimpton Tres Rios All Inclusive Resort Kimpton Tres Rios All-Inclusive Resort Aparthotel Kimpton Tres Rios All-Inclusive Resort Playa del Carmen Hacienda Tres Rios Resort Spa Nature Park – All Inclusive Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park ## Frequently asked questions ### Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a pool? ### How much does it cost to stay at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive? ### Is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive? ### What time is check-out at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive? ### Are there all-inclusive benefits at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive? ### Where is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.2 Amenities ### 7.6 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 9 8 - Good 1 6 - Okay 4 4 - Poor 1 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Anna Jan 4, 2026 Liked: Cleanliness, amenities, property conditions & facilities New rooms, spotless clean, cleanest rooms I started in, food was great- lots of choices and good quality, they had a lot of activities that were free such as kayaking, bike riding to see the cenotes on their property, beaches were beautiful, fun activities for kids, we will be coming back there. ##### Anna Stayed 6 nights in Dec 2025 ### 6/10 Okay #### Lindsay Lee Dec 15, 2022 Liked: Property conditions & facilities, communication I wish food had been a bit better but overall a nice stay. ##### Lindsay Lee ### 10/10 Excellent #### Molly Nov 26, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication We had a great time at Hacienda Tres Rios. The staff was super friendly and helpful. The food was amazing at every restaurant, but we especially loved Alebrije. The activities that you can do are all fun and you are able to see the beautiful property. We loved seeing the adorable monkey and other wildlife. We would definitely visit again! ##### Molly Stayed 6 nights in Nov 2022 ### 10/10 Excellent #### Ellen Oct 21, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Beautiful property with lots to do onsite -- biking, kayaking, swimming in the pools, ocean and cenote, plus miniature golf, entertainment and water slides. Delicious food and drinks! Our only complaint was that we requested a king bed, but Expedia did not share our request with the resort. We were given a room with two queen beds and had to move to a room with a king the next day. ##### Ellen Stayed 7 nights in Oct 2022 ### 2/10 Terrible #### JOANNE Aug 18, 2025 Disliked: Property conditions & facilities, communication Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here. ##### JOANNE Stayed 4 nights in Aug 2025 ### 2/10 Terrible #### Luis Nov 9, 2022 Disliked: Cleanliness, amenities, property conditions & facilities, communication Food was terrible, staff was unfriendly, we were talked into getting a “timeshare” with them very persistent, but it’s all lies do not, and I repeat do not get their so called time share it’s a bunch of lies and they’ll end up blocking you and taking your money. ##### Luis ### 6/10 Okay #### Doris Feb 23, 2026 Liked: Cleanliness, amenities, property conditions & facilities La propiedad está muy hermosa, Pablo Rendón en la registracion nos dio un servicio excelente, siempre pendiente de nuestros necesidades asta una simple curita te la conseguía, personas como él se merecen un reconocimiento su servicio era igual para todos miembros o no él daba lo mejor. pero el servicio para los que no somos miembros es diferente, en el servicio de la comida pedí más de una vez bebidas en la área de la playa que nunca llegaron, el restaurante de desayuno el servicio fatal nunca preguntaban si necesitabas algo, tienes que andar persiguiendo a los meseros para que te traigan las bebidas. Deberían tener un mejor trato también para los no somos miembros porque todos estamos pagando. Gracias a Pablo por su gran servicio al cliente. ##### Doris Stayed 4 nights in Feb 2026 ### 2/10 Terrible #### Monica Jan 5, 2026 Disliked: Amenities, property conditions & facilities Si no eres socio, no vayas. La atención y la comida es MUY MALA, y pequeño detalle los ríos tienen cocodrilos, un gran peligro si quieres hacer las actividades que ofrecen, nos tocó ver a “Pancho” el cocodrilo que suele visitar la zona de las albercas, los mismos salvavidas nos comentaron que el mayor riesgo de muerte en las actividades eran los cocodrilos y realmente es el único atractivo que tiene el hotel, la playa está muy fea, no hay sargazo pero es arena oscura y revuelta, ni en la orilla te ves los pies. En las albercas hay muy pocos camastros como para el 20 % de los huéspedes y no hay barra de bebidas, tienes que salir del agua a pedirlas, ofrecen cerveza en lata solo para socios, para los demás de barril y caliente, eso sí habitaciones remodeladas muy bonitas aunque estuvimos 4 días sin llaves porque no funcionaba el sistema, cada que queríamos ir al cuarto teníamos que ir antes a recepción a pedir que nos abrieran ![](https://a.travel-assets.com/ugc/hotel-reviews/670d84cd-2d23-4a7b-b00d-8c35e7a2a500-1767640811451.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c8e9b621-2faf-4857-8c9c-bb2a79751648-1767640830920.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Monica Stayed 6 nights in Dec 2025 ### 2/10 Terrible #### Leonardo May 30, 2022 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Muy mal servisio de stuff del consier no tenian sufisiente comida lascamas muy viejas nuestro alojamiento en Este Lugar es de lo peor en todas las veses de estansia en Cancun playa del Carmen muy malo ##### Leonardo Stayed 5 nights in May 2022 ### 6/10 Okay #### Larissa May 15, 2022 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Es una pena que unas instalaciones de tanta tradición hayan bajado su nivel de servicios. Muy poco personal para atención en restaurantes y zona de albercas. ##### Larissa Stayed 3 nights in May 2022 ### 10/10 Excellent #### Joseph Nov 10, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me and my wife loved this resort and will be going back. There is so much to do just at the resort itself and we wished we’d had more time to do them! Next time for sure! ##### Joseph Stayed 7 nights in Nov 2021 ### 4/10 Poor #### Juan, Cuernavaca Dec 8, 2020 Disliked: Amenities, property conditions & facilities Me gusto el área de albercas, no me gustó la comida, las bebidas terribles, las playas destruidas y su mobiliario muy viejo ##### Juan Stayed 3 nights in Dec 2020 ### 10/10 Excellent #### Verified traveller Feb 24, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We all love staying at Hacienda Tres Ríos, all staff was very friendly and polite...! ##### Verified traveller Stayed 7 nights in Feb 2020 ### 10/10 Excellent #### SharonS., NJ Feb 13, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our week stay at HTR. The property was located on a beautiful ecological park that is self sustained. The property is well maintained and the staff are constantly cleaning all areas. Our room was beautiful and we enjoyed the hardworking staff very much. ##### SharonS. Stayed 7 nights in Feb 2020 ### 8/10 Good #### JoseMartinez, carson ca Oct 31, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities muy bonito todo. pero creo que le falta mucho como hacienda, en la estructura deberia haber actividades de hacienda or articulos decoratibos en los jardines. no tiene mucho de hacienda. ##### JoseMartinez Stayed 7 nights in Oct 2019 ### 10/10 Excellent #### Philip Jan 4, 2026 Liked: Cleanliness, staff & service, property conditions & facilities ##### Philip Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Horacio Aug 20, 2024 Liked: Cleanliness, communication ##### Horacio Stayed 7 nights in Aug 2024 ### 2/10 Terrible #### Jahaira Aug 21, 2022 Disliked: Cleanliness, amenities, property conditions & facilities ##### Jahaira Stayed 7 nights in Aug 2022 ### 6/10 Okay #### Marek Jun 18, 2022 ##### Marek Stayed 6 nights in Jun 2022 ## Expedia's Latest Trends ### Hotels > [Sunset Fishermen Beach Resort Playa del Carmen - All inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sunset-Fishermen-Beach-Resort-Playa-Del-Carmen.h884898.Hotel-Information) > > [Kaab South Beach by The Spot Rentals](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Kaab-South-Beach-By-The-Spot-Rentals.h66861818.Hotel-Information) > > [2 Bedrooms Master Suite within Grand Bliss Riviera Maya by Vidanta ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-2-Bedrooms-Master-Suite-Within-Grand-Bliss-Riviera-Maya-By-Vidanta.h30360667.Hotel-Information) > > [Singular Dream Beach Residences](https://www.expedia.ca/Playa-Del-Carmen-Hotels-SINGULAR-DREAM-BY-BUNIK.h77028471.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Hotel Riu Palace Mexico - 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