Title: Hacienda Real del Caribe - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Real del Caribe Hotel with a rooftop terrace, steps from Quinta Avenida ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/2da94ea7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/9ed54635.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/8f9f6da7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/8cc62a63.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/4ac18182.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Quinta Avenida and Playa del Carmen Main Beach, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas. 8.2 Very good ## Popular amenities - - Breakfast available - Bar - 24/7 front desk - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/1b98fed3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard double queen 8.8 Excellent 45 reviews ### Highlights Soundproofed Air conditioning Plasma TV Premium bedding Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom - 65 sq ft - Sleeps 4 - 2 Queen Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/10fb4090.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard superior queen 9.0 Wonderful 2 reviews ### Highlights Air conditioning Plasma TV Premium bedding Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Deep soaking bathtub - Sleeps 2 - 1 Queen Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/19d85123.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room selected at Check-in 7.6 Good 4 reviews ### Highlights Air conditioning Plasma TV Premium bedding Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom Deep soaking bathtub - Sleeps 4 - 1 Queen Bed OR 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/11e3316f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 430 sq ft - Sleeps 4 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/c3577876.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 269 sq ft - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/3a4a410a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Bathtub - 462 sq ft - Sleeps 4 ## You may also like Ad ![On the beach, white sand, beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68900000/68897700/68897680/38e36df2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Impression Moxché by Secrets – Adults Only – All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.6 Exceptional 221 reviews CA $1,157 CA $1,157 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information?chkin=2025-10-21&chkout=2025-10-22&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=a53706d1-0616-4c7a-bc3c-bd7497d59eb1&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70540000/70531200/70531121/c49ff13d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Casa de la Playa by Xcaret-All Inclusive, Adults Only Playa del Carmen - 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On private beach - Pool - All-inclusive - Spa 8.2 Very good 1,010 reviews CA $193 CA $239 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Reef-Playacar-Beach-Resort-Spa.h794331.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=a53706d1-0616-4c7a-bc3c-bd7497d59eb1&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Real-Del-Caribe.h7500773.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Real-Del-Caribe.h7500773.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hacienda Real del Caribe is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Quinta Avenida and Playa del Carmen Main Beach are two other places to visit that come recommended. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62727%2C-87.07317&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EK7MAvPaijGZMDSs2KyE0IO8UVY=) Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida - 1 min walk - 0.0 km - Playa del Carmen Main Beach - 3 min walk - 0.3 km - Mamitas Beach - 8 min walk - 0.7 km - Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km - Xcaret Eco Theme Park - 11 min drive - 9.8 km ### Getting around - Cancun Intl. Airport (CUN) - 50 min drive ### Restaurants - ‪La Chancla - ‬1 min walk - ‪La Cochi-loka - ‬1 min walk - ‪La Ranita - ‬1 min walk - ‪La Famiglia - ‬1 min walk - ‪Mr. Chile - ‬1 min walk ## About this property ### Hacienda Real del Caribe Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - An outdoor pool - Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a front-desk safe - A 24-hour front desk, concierge services, and tour/ticket assistance - An elevator, luggage storage, and free newspapers - Guest reviews say great things about the helpful staff Room features All 58 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches like safes and minibars. Extra conveniences in all rooms include: - Bathrooms with deep soaking tubs and free toiletries - Plasma TVs with cable channels - Wardrobes/closets, ceiling fans, and daily housekeeping ## Similar properties ![Superior King | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1190000/1185300/1185203/69267568.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Del Caribe Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 941 reviews CA $40 CA $52 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1185203&PinnedHotelID=1185203&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,529 reviews CA $42 CA $54 total includes taxes & fees Oct 21 - 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Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,030 reviews CA $87 CA $113 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/49000000/48890000/48886100/48886018/18fc70d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meliora By Bunik Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 9.4 Exceptional 945 reviews CA $45 CA $58 total includes taxes & fees Oct 24 - Oct 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=48886018&PinnedHotelID=48886018&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) ### Food and drink - Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - MAGNOLIAS ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator - Stair-free path to entrance - Tile flooring in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathtub or shower - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Plasma TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Desk - Free local calls - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 10:00 PM Early check-in subject to availability Early check-in fee: USD 20 Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children - Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2) - Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old) - Early check-in fee: USD 20 (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 8:00 AM to 9:00 PM No pets and no service animals are allowed at this property ### Property is also known as Hacienda Real Caribe Hacienda Real Caribe Hotel Hacienda Real Caribe Hotel Playa del Carmen Hacienda Real Caribe Playa del Carmen Hacienda Real Caribe l Carmen Hacienda Real del Caribe Hotel Hacienda Real del Caribe Playa del Carmen Hacienda Real del Caribe Hotel Playa del Carmen ## Frequently asked questions ### Does Hacienda Real del Caribe have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM. ### How much does it cost to stay at Hacienda Real del Caribe? > As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Hacienda Real del Caribe on Oct 16, 2025 start from CA $33.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hacienda-Real-Del-Caribe.h7500773.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hacienda Real del Caribe pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hacienda Real del Caribe? > Hacienda Real del Caribe doesn't offer parking. ### What time is check-in at Hacienda Real del Caribe? > Check-in start time: 4:00 PM; Check-in end time: 10:00 PM. Early check-in is available for a fee of USD 20 (subject to availability). ### What time is check-out at Hacienda Real del Caribe? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does Hacienda Real del Caribe provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies. ### Where is Hacienda Real del Caribe located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hacienda Real del Caribe Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 437 8 - Good 334 6 - Okay 142 4 - Poor 49 2 - Terrible 41 ### 8.6/10 Cleanliness ### 8.4/10 Staff & service ### 8.2/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### hector Sep 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My second time in this hotel we like so much Close to everything including beach restaurants and buses ##### hector Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### David Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Place was beautiful, 1 block from 5th avenue. They have parking which was great ##### David Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Javier Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again ![](https://a.travel-assets.com/ugc/hotel-reviews/48edd43e-7287-473f-a85e-ffe169f6e35c-1756660376099.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Javier Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Juan Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Was nice! ##### Juan Stayed 6 nights in Mar 2025 ### 8/10 Good #### George Apr 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was friendly and conveniently located. ##### George Stayed 5 nights in Mar 2025 ### 8/10 Good #### Veronica Apr 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I would stay there again. Convenient location. ##### Veronica Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Edel Dec 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location and near shops and restaurants ##### Edel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### walter Feb 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice area ##### walter Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Juan Aug 6, 2025 Liked: Cleanliness, amenities Ok ##### Juan Stayed 1 night in Aug 2025 ### 8/10 Good #### hector Sep 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location ##### hector Stayed 8 nights in Aug 2024 ### 10/10 Excellent #### Jose Apr 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Would like.to have more food options ##### Jose Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Armando Feb 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice convenient hotel in the heart of Playa del Carmen. Everything was very close by. From dining options to shopping and clubs. Just a block away from 5th avenue with its many attractions. ##### Armando Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Vicent Mar 27, 2025 Disliked: Staff & service, amenities 😉 ##### Vicent Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Beatriz Oct 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved this stay and how clean everything was. Everything was nearby. Loved the loud music !!! My stay was everything. ##### Beatriz Stayed 4 nights in Oct 2024 ### 8/10 Good #### Isabel Jul 17, 2024 Liked: Cleanliness, staff & service Disliked: Amenities Friendly staff ##### Isabel Stayed 1 night in Jul 2024 ### 4/10 Poor #### Andriy Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a no go for me for no fault of theirs. It's close to the pedestrian area and the beach, which is amazing for daytime. But at night the club next door plays heavy EDM so unless you go to bed after 3-4pm it make it unbearably noisey. Great, clean, beautiful hotel. But I cannot recommend staying there unless for party people. ##### Andriy ### 8/10 Good #### Tieh Oct 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mix up but great service Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff . ##### Tieh Stayed 1 night in Oct 2024 ### 4/10 Poor #### Martin Mar 21, 2025 Liked: Cleanliness The hotel it’s in a very noisy area next to very loud night club, haft to call several re: tv not tuning on, they had to switch mini bar not cooling, no hand towel, overs all not a great experience ##### Martin Stayed 2 nights in Mar 2025 ### 6/10 Okay #### Oscar May 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool. ##### Oscar Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### CLAUDIA Aug 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks ##### CLAUDIA Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Fortino Sep 2, 2024 Liked: Cleanliness, property conditions & facilities The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists. ##### Fortino Stayed 6 nights in Aug 2024 ### 4/10 Poor #### Jenna Jan 13, 2025 Liked: Staff & service, property conditions & facilities Disliked: Room comfort #### Too loud and too hot. Pros: Room was spacious and clean. Beds were comfortable. Front desk and cleaning staff were very friendly. Good location to be close to the action. Con’s: It’s like trying to sleep on the dance floor of a night club. Air conditioning is basically non existent. We were only there for 2 nights so didn’t make a fuss and not sure if it was just our room. Would not return or recommend. ##### Jenna Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Frances Jul 30, 2024 Disliked: Property conditions & facilities We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price. ##### Frances Stayed 1 night in Jul 2024 ### 8/10 Good #### Pablo Oct 9, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Check in very slow ##### Pablo Stayed 1 night in Oct 2024 ### 6/10 Okay #### Tieh Oct 26, 2024 Liked: Staff & service, room comfort Disliked: Cleanliness, property conditions & facilities #### Was good at one time changed We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite . Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good . ##### Tieh Stayed 1 night in Oct 2024 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Paradisus La Perla - 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