Title: Hotel Hacienda Paradise - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=862618&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Paradise Travelers find paradise just steps from Playa del Carmen's beach and shopping, with rejuvenating spa treatments and poolside breakfast to start each day ## Photo gallery for Hotel Hacienda Paradise ![Terrace/patio - Hotel Hacienda Paradise (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/e0579876.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Room, Balcony - Hotel Hacienda Paradise (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/5061f3b0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Hacienda Paradise (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/5aa13b9d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Hacienda Paradise (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/43f5bb0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room, Balcony | Balcony - Hotel Hacienda Paradise (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/8ba56756.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Tucked away near Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise by BFH offers a serene retreat. Unwind with spa services like a hot stone massage or facial, then enjoy continental breakfast at the poolside restaurant Coloretta. With free WiFi in public areas, an outdoor pool with sun loungers and multilingual staff on hand. ## Reviews 8.2 Very good ## Popular amenities - Breakfast included - Spa - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 29 - Jan. 30](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 30 - Jan. 31](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/3333929c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Individually furnished Individually decorated Air conditioning HDTV Premium bedding Blackout drapes/curtains Ceiling fan Rainfall showerhead - Garden view - Sleeps 3 - 1 King Bed ### View all photos for Room, Balcony ![Room, Balcony](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/85d2eac5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Balcony ### Highlights Balcony Individually furnished Individually decorated Air conditioning HDTV Premium bedding Blackout drapes/curtains Ceiling fan - 323 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Quadruple Room, Balcony ![Quadruple Room, Balcony](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/c3491b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Balcony 8.0 Very good 3 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning HDTV Premium bedding Blackout drapes/curtains Ceiling fan - 323 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Room, Poolside ![Room, Poolside](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/f82a060b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Poolside 8.2 Very good 10 reviews ### Highlights Yard Individually furnished Individually decorated Air conditioning HDTV Premium bedding Blackout drapes/curtains Ceiling fan - Garden view - 377 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Quadruple Room, Poolside ![Quadruple Room, Poolside](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/060310a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Poolside ### Highlights Yard Individually furnished Individually decorated Air conditioning HDTV Premium bedding Blackout drapes/curtains Ceiling fan - Garden view - 377 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Basic Room ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/38b61c80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room ### Highlights Individually furnished Individually decorated Air conditioning HDTV Premium bedding Blackout drapes/curtains Ceiling fan Rainfall showerhead - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,001 reviews CA $158 CA $196 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8ad48b62-158d-446b-899c-8b0580117d49&top_cur=CAD) Ad ![On the beach, white sand, free beach shuttle, free beach cabanas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/50000000/49270000/49260300/49260249/8aba6b14_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Sunset Princess - 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Pool - Pet friendly - Free WiFi - Air conditioning 8.4 Very good 16 reviews CA $195 CA $241 total includes taxes & fees Feb 22 - Feb 23 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=8ad48b62-158d-446b-899c-8b0580117d49&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Paradise-Boutique-Hotel-By-Xperience-Hotels.h862618.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Paradise-Boutique-Hotel-By-Xperience-Hotels.h862618.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hotel Hacienda Paradise is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Alegría Shopping Mall and Quinta Avenida. Don't miss out on a visit to Xcaret Eco Theme Park. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63145%2C-87.07020&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=55tjlTBgMqG6RU8xMyoTiTtFLjA=) Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.2 km - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 2 min walk \- 0.2 km - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.6 km - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 6 min walk \- 0.6 km - Central Square 8 min walk \- 0.7 km ### Getting around - Cancun Intl. Airport (CUN) 49 min drive ### Restaurants - Bloody Mary Food Drinks & Rock 2 min walk - Señor Frogs 2 min walk - McCarthy's Irish Pub 1 min walk - Euro Grill 2 min walk - La Vaca Gaucha 2 min walk ## About this property ### Hotel Hacienda Paradise Hotel near Quinta Avenida Located close to Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise provides free continental breakfast, a terrace, and a library. Treat yourself to spa services, such as a sports massage, reflexology, or a facial. The on-site restaurant, Coloretta, features a poolside location and breakfast. Free WiFi in public areas and a bar are available to all guests. Other perks include: - An outdoor pool along with sun loungers and pool umbrellas - Bike rentals, express check-out, and concierge services - ATM/banking services, beach towels, and a 24-hour front desk - Luggage storage, tour/ticket assistance, and a front-desk safe - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and safes. Extra amenities include: - Bathrooms with rainfall showers and free toiletries - HDTVs with cable channels - Wardrobes/closets, art supplies, and ceiling fans ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/16000000/16000000/15990100/15990017/ebabb713.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel52 Luis Donaldo Colosio - Pool - Spa - Parking included - Free WiFi 8.0 Very good 658 reviews CA $71 CA $93 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=15990017&PinnedHotelID=15990017&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet friendly 8.4 Very good 851 reviews CA $75 CA $95 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/ce18a1be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - 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Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Playa del Carmen Centro - Pool - Kitchen - Parking included - Free WiFi 8.6 Excellent 111 reviews CA $87 CA $110 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=53334603&PinnedHotelID=53334603&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/900000/899200/899112/3ea98a9b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riviera del Sol Downtown Playa del Carmen - Pool - Kids pool - Free WiFi - Restaurant 9.0 Wonderful 900 reviews CA $98 CA $124 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=899112&PinnedHotelID=899112&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=862618,15990017,37070571,46223173,9794206) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day) - Street parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:00 AM - A restaurant - Snack bar/deli ### Restaurants on site - Coloretta ### Things to do - Bicycle rentals - Library - Outdoor pool ### Family friendly - Art supplies - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Guidebooks - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach towels - Pool loungers - Pool umbrellas - Terrace ### Spa - Deep-tissue massages - Facials - Hot stone massages - Reflexology - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Well-lit path to entrance ### More - 1 building - 2 floors - Colonial architecture - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Rainfall showerhead - Shower - Towels provided ### Entertainment - HDTV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transportation to and from this property ### Property is also known as Boutique Paradise Hacienda Boutique Hotel Hacienda Paradise Hacienda Paradise Boutique Hacienda Paradise Boutique Hotel Hacienda Paradise Boutique Hotel Playa del Carmen Hacienda Paradise Boutique Playa del Carmen Hacienda Paradise Hotel Hotel Boutique Hacienda Hotel Hacienda Paradise Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen Hotel Hacienda Paradise Boutique Hacienda Paradise Boutique Hotel Xperience Hotels Hacienda Paradise Boutique Xperience Hotels Playa del Carmen Hacienda Paradise Boutique Xperience Hotels Hotel Hacienda Paradise Hotel Hotel Hacienda Paradise by BFH Hotel Hacienda Paradise Playa del Carmen ## Frequently asked questions ### Does Hotel Hacienda Paradise have a pool? ### How much does it cost to stay at Hotel Hacienda Paradise? ### Is Hotel Hacienda Paradise pet-friendly? ### What time is check-in at Hotel Hacienda Paradise? ### What time is check-out at Hotel Hacienda Paradise? ### Where is Hotel Hacienda Paradise located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Hacienda Paradise Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.2 Location ### 8.8 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 269 8 - Good 171 6 - Okay 71 4 - Poor 27 2 - Terrible 37 ## Reviews ### 10/10 Excellent #### Dawn Kathleen Dec 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room clean staff great ##### Dawn Kathleen Stayed 11 nights in Nov 2025 ### 10/10 Excellent #### Michael Raul Sep 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice staff, clean rooms ##### Michael Raul Stayed 4 nights in Jun 2025 ### 8/10 Good #### Kevin Jul 15, 2025 Liked: Cleanliness, staff & service The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk. ##### Kevin Stayed 4 nights in Jul 2025 ### 6/10 Okay #### Alexandra Aug 1, 2025 Liked: Cleanliness, staff & service Disliked: Amenities Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities. ##### Alexandra Stayed 11 nights in Jul 2025 ### 10/10 Excellent #### Verified traveller Mar 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra. ##### Verified traveller Stayed 1 night in Mar 2025 ### 6/10 Okay #### Wendy Jul 21, 2025 Liked: Staff & service Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough. ##### Wendy Stayed 5 nights in Jul 2025 ### 6/10 Okay #### Irma Jul 5, 2025 Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea. ![View from our room. ](https://a.travel-assets.com/ugc/hotel-reviews/f3466cac-1613-4f9f-af78-69d7efd4e2e3-1751726070660.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Breakfast area](https://a.travel-assets.com/ugc/hotel-reviews/7a9800de-acaa-4681-b107-1a6fb42c9886-1751726070155.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Irma Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Jennifer J Feb 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost. ##### Jennifer J Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Adolfo Feb 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff very helpful and kind. ##### Adolfo Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Aimee Oct 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon. ##### Aimee Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Steven Nov 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again ##### Steven Stayed 15 nights in Oct 2023 ### 6/10 Okay #### Frank Dec 16, 2024 Nice location to all Playa amenities. Room was ok no thrills. Breakfast was coffee and toast, everything else costs. Dining staff and housekeeping pleasant. ##### Frank Stayed 8 nights in Dec 2024 ### 8/10 Good #### Yazmin Jul 19, 2024 Liked: Cleanliness, amenities Good service ##### Yazmin Stayed 2 nights in Jul 2024 ### 4/10 Poor #### Vladimir Mar 13, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Good stuff.Good location.Not any more. ##### Vladimir Stayed 14 nights in Feb 2024 ### 4/10 Poor #### Alexander Feb 6, 2025 Disliked: Staff & service, property conditions & facilities The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day. ##### Alexander Stayed 3 nights in Feb 2025 ### 8/10 Good #### Luis Andres Sep 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities It’s a good price-quality deal. All in order, except that the headboard of the bed was noisy, it was not well installed. Also, the toilet got blocked all the time. We reported those issues but apparently nothing was done. The rest was very good. ##### Luis Andres Stayed 5 nights in Sep 2024 ### 8/10 Good #### Sonia Mar 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful and charming hotel. The best part was having breakfast in the palapa overlooking the courtyard with the pool and all the tropical plants. Included breakfast is only coffee and toast with margarine and jam, but they have menu option you can pay for which were delicious and economical.The room was clean, the shower was good, and the bed was comfy. The only issue was that our patio door did not have a functioning lock. Although they said they would send someone to fix it, they never did, so we had an unlocked door for our whole stay. The beach is a 15 minure walk away. The area is close to shops, bars and restos so be prepared to hear music well into the night. This did not bother us. However, there was also construction noise all night which was more annoying, though not enough to interfere with our ability to sleep. All in all it was a good value. ##### Sonia Stayed 5 nights in Feb 2025 ### 6/10 Okay #### Robyn Apr 13, 2025 Liked: Cleanliness Disliked: Amenities Good: The location was very convenient and walkable to a lot of things. Bad: The staff were not very friendly. I was never once greeted while walking through the lobby during my stay. When I first checked in, the room had a strong, bad odor (like mildew) and was very noisy from workers tearing up the street a few feet outside my door. I asked to move rooms and was thankfully moved to a room on the other side of the property that was quieter and did not smell bad. This was definitely an older property that could benefit from updates. I was only given 2 bath towels. No hand towels or wash cloths. There was only a sheet on the bed, no blanket. "Included" breakfast was (bad) coffee and a piece of toast. The breakfast you could pay for was cheap but not great (pretty greasy overall). Overall, I would not stay here again. There are other better nearby options. ##### Robyn Stayed 4 nights in Apr 2025 ### 4/10 Poor #### Shawn Jan 1, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities I can honestly say this is probably the worst hotel I have ever stayed at. There was no hot water for the first two days of my stay. Even after they "fixed" the issue, the hot water was not hot, it was more lukewarm. Pros: - The front desk staff were helpful and pleasant to speak with. - The free morning breakfast was good. Each day there were changes to the menu. Cons: - No hot water for two days and lukewarm afterwards. - Do not stay in the rooms by the restaurant because they play music early in the morning (around 7:15am) which can be heard in the room. - The sheets and towels had stains on them. - No shower gel or shampoo is provided. - The bed was not comfortable. It was very firm. All in all, I would not recommend this hotel. ##### Shawn Stayed 8 nights in Dec 2023 ### 2/10 Terrible #### Verified traveller Mar 2, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Never again Very loud! The staff does nothing about people playing loud music in their rooms late at night or being out in the pool after closing. The internet is beyond awful. They advertise high speed internet and it barely worked the whole time I was there. Their "breakfast included" is stale toast and water or tea. The housekeeping staff is amazing and my room was kept very clean but that's the only good thing I can say about the hotel. ##### Verified traveller Stayed 28 nights in Jan 2025 ### 10/10 Excellent #### Hesser Dec 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Vanessa and colleagues were absolutely fantastic the whole time we stayed. ![](https://a.travel-assets.com/ugc/hotel-reviews/3445314c-c1ec-4adb-bccb-fcb6306be57f-1767016947854.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hesser Stayed 9 nights in Dec 2025 ### 8/10 Good #### Alan Dec 6, 2025 Liked: Cleanliness, property conditions & facilities Good hotel overall, need updates ##### Alan Stayed 4 nights in Dec 2025 ### 6/10 Okay #### Thomas Jan 4, 2026 Disliked: Amenities Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back ##### Thomas Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### robert Aug 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was a perfect stay ##### robert Stayed 6 nights in Aug 2025 ### 8/10 Good #### Patricia Oct 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff was friendly and polite , and very helpful! 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