Title: Hotel Hacienda Paradise - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Paradise Colonial hotel with free breakfast and spa services ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Room, Poolside](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/fbb3f513.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room, Balcony](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/5061f3b0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/5aa13b9d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony view](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/76d3ec66.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Tucked away near Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise by BFH offers a serene retreat. Unwind with spa services like a hot stone massage or facial, then enjoy continental breakfast at the poolside restaurant Coloretta. With free WiFi in public areas, an outdoor pool with sun loungers and multilingual staff on hand. 8.2 Very good ## Popular amenities - - Breakfast included - Spa - 24/7 front desk - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec. 1 - Dec. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 2 - Dec. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/edb48348.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 193 sq ft - Sleeps 2 ![Deluxe Room](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/3333929c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Individually furnished Individually decorated Air conditioning HDTV Blackout drapes/curtains Ceiling fan Premium bedding Rainfall showerhead - Sleeps 3 - 1 King Bed ![Room, Balcony](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/85d2eac5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Balcony ### Highlights Balcony Individually furnished Individually decorated Air conditioning HDTV Blackout drapes/curtains Ceiling fan Premium bedding - 323 sq ft - Sleeps 2 - 1 King Bed ![Quadruple Room, Balcony](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/c3491b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Balcony 8.0 Very good 3 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning HDTV Blackout drapes/curtains Ceiling fan Premium bedding - 323 sq ft - Sleeps 4 - 2 Double Beds ![Room, Poolside](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/f82a060b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Poolside 8.4 Very good 9 reviews ### Highlights Yard Individually furnished Individually decorated Air conditioning HDTV Blackout drapes/curtains Ceiling fan Premium bedding - 377 sq ft - Sleeps 3 - 1 King Bed ![Quadruple Room, Poolside](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/060310a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Poolside ### Highlights Yard Individually furnished Individually decorated Air conditioning HDTV Blackout drapes/curtains Ceiling fan Premium bedding - 377 sq ft - Sleeps 4 - 2 Double Beds ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/38b61c80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Individually furnished Individually decorated Air conditioning HDTV Blackout drapes/curtains Ceiling fan Premium bedding Rainfall showerhead - Sleeps 2 - 1 Double Bed ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/63be69e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 322 sq ft - Sleeps 2 ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/bad78696.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room Standard - 322 sq ft - Sleeps 2 ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/c6b4a1e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 376 sq ft - Sleeps 2 ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/d53bee41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room Standard - 376 sq ft - Sleeps 2 ## You may also like Ad ![5 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/89000000/88210000/88203600/88203504/f6294a39_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The St. Regis Kanai Resort, Riviera Maya Maroma - On private beach - Pool - Spa - Pet-friendly 9.4 Exceptional 106 reviews CA $966 CA $1,327 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-St-Regis-Kanai-Resort.h88203504.Hotel-Information?chkin=2025-12-18&chkout=2025-12-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=428dc02e-907a-4cd5-8735-dfd755eef7fe&top_cur=CAD) Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/96e89208_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Paradise-Boutique-Hotel-By-Xperience-Hotels.h862618.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Paradise-Boutique-Hotel-By-Xperience-Hotels.h862618.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63145%2C-87.07020&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=55tjlTBgMqG6RU8xMyoTiTtFLjA=) Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.2 km - Quinta Alegría Shopping Mall - 2 min walk - 0.2 km - Playa del Carmen Main Beach - 6 min walk - 0.6 km - Mamitas Beach - 6 min walk - 0.6 km - Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km #### Getting around - Cancun Intl. Airport (CUN) - 49 min drive #### Restaurants - ‪Señor Frogs - ‬2 min walk - ‪Bloody Mary Food Drinks & Rock - ‬2 min walk - ‪McCarthy's Irish Pub - ‬1 min walk - ‪Ambasciata d'Italia Ristorante - ‬2 min walk - ‪Suerte De Churro - ‬2 min walk ## About this property ### Hotel Hacienda Paradise Hotel near Quinta Avenida Located close to Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise provides free continental breakfast, a terrace, and a library. Treat yourself to spa services, such as a hot stone massage, a facial, or reflexology. The on-site restaurant, Coloretta, features a poolside location and breakfast. Free WiFi in public areas and a bar are available to all guests. Other perks include: - An outdoor pool along with sun loungers and pool umbrellas - Bike rentals, express check-out, and a front-desk safe - Beach towels, a 24-hour front desk, and ATM/banking services - Concierge services, luggage storage, and multilingual staff - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and safes. Extra amenities include: - Bathrooms with rainfall showers and free toiletries - HDTVs with cable channels - Wardrobes/closets, art supplies, and ceiling fans ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,643 reviews CA $53 CA $68 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,269 reviews CA $75 CA $94 total includes taxes & fees Dec 7 - 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Free WiFi - Restaurant 6.8 995 reviews CA $61 CA $78 total includes taxes & fees Dec 10 - Dec 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/3a2c09a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 1,024 reviews CA $104 CA $132 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500773/2da94ea7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Real del Caribe Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,011 reviews CA $93 CA $116 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=7500773&PinnedHotelID=7500773&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/2dd64158.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.2 Wonderful 1,073 reviews CA $95 CA $123 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day) - Street parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:00 AM - A restaurant - Snack bar/deli ### Restaurants on site - Coloretta ### Things to do - Bicycle rentals - Library - Outdoor pool ### Family friendly - Art supplies - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Guidebooks - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach towels - Pool loungers - Pool umbrellas - Terrace ### Spa - Deep-tissue massages - Facials - Hot stone massages - Reflexology - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Well-lit path to entrance ### More - 1 building - 2 floors - Colonial architecture - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Rainfall showerhead - Shower - Towels provided ### Entertainment - HDTV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transportation to and from this property ### Property is also known as Boutique Paradise Hacienda Boutique Hotel Hacienda Paradise Hacienda Paradise Boutique Hacienda Paradise Boutique Hotel Hacienda Paradise Boutique Hotel Playa del Carmen Hacienda Paradise Boutique Playa del Carmen Hacienda Paradise Hotel Hotel Boutique Hacienda Hotel Hacienda Paradise Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen Hotel Hacienda Paradise Boutique Hacienda Paradise Boutique Hotel Xperience Hotels Hacienda Paradise Boutique Xperience Hotels Playa del Carmen Hacienda Paradise Boutique Xperience Hotels Hotel Hacienda Paradise Hotel Hotel Hacienda Paradise by BFH Hotel Hacienda Paradise Playa del Carmen ## Frequently asked questions ### Does Hotel Hacienda Paradise have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM. ### How much does it cost to stay at Hotel Hacienda Paradise? > As of Dec 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Hacienda Paradise on Dec 5, 2025 start from CA $48.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hacienda-Paradise-Boutique-Hotel-By-Xperience-Hotels.h862618.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Hacienda Paradise pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Hotel Hacienda Paradise? > Check-in start time: 3 PM; Check-in end time: midnight. ### What time is check-out at Hotel Hacienda Paradise? > Check-out is at noon. ### Where is Hotel Hacienda Paradise located? > Located in Downtown Playa del Carmen, this hotel is steps from Quinta Avenida and Quinta Alegría Shopping Mall. Mamitas Beach and Playa del Carmen Main Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Hacienda Paradise Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.2 Location ### 8.8 Staff & service ### 7.2 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 262 8 - Good 166 6 - Okay 67 4 - Poor 24 2 - Terrible 34 ### 10/10 Excellent #### robert Aug 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was a perfect stay ##### robert Stayed 6 nights in Aug 2025 ### 8/10 Good #### Patricia Oct 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff was friendly and polite , and very helpful! Thank you. ##### Patricia Stayed 7 nights in Oct 2025 ### 6/10 Okay #### Alejandro Nov 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities No hot water and no parking on premises like is told ##### Alejandro Stayed 1 night in Nov 2025 ### 8/10 Good #### Nataniel Aug 6, 2025 Liked: Cleanliness, staff & service Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years. ##### Nataniel Stayed 1 night in Aug 2025 ### 6/10 Okay #### Alexandra Aug 1, 2025 Liked: Cleanliness, staff & service Disliked: Amenities Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities. ##### Alexandra Stayed 11 nights in Jul 2025 ### 8/10 Good #### Kevin Jul 15, 2025 Liked: Cleanliness, staff & service The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk. ##### Kevin Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Scharon Jul 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Execelente ##### Scharon Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Wendy Jul 21, 2025 Liked: Staff & service Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough. ##### Wendy Stayed 5 nights in Jul 2025 ### 6/10 Okay #### Geoffrey Aug 14, 2025 I have stayed at this property many times in the past and it has turned for the worse. I won't be returning. ##### Geoffrey Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Jorge Aug 14, 2025 Liked: Amenities . ##### Jorge Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Verified traveller Mar 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra. ##### Verified traveller Stayed 1 night in Mar 2025 ### 10/10 Excellent #### javier Dec 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place ##### javier Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Irma Jul 5, 2025 Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea. ![View from our room. ](https://a.travel-assets.com/ugc/hotel-reviews/f3466cac-1613-4f9f-af78-69d7efd4e2e3-1751726070660.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Breakfast area](https://a.travel-assets.com/ugc/hotel-reviews/7a9800de-acaa-4681-b107-1a6fb42c9886-1751726070155.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Irma Stayed 4 nights in Jun 2025 ### 8/10 Good #### Sotero De Gabriel Mar 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good times ##### Sotero De Gabriel Stayed 5 nights in Mar 2025 ### 6/10 Okay #### Jennifer J Feb 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost. ##### Jennifer J Stayed 8 nights in Feb 2025 ### 6/10 Okay #### Sarah Jul 25, 2025 Disliked: Staff & service, amenities The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use. ![](https://a.travel-assets.com/ugc/hotel-reviews/a9538354-f035-44b8-852e-2df35947d4bb-1753459680526.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4ed982a4-1074-48eb-90cb-51bf01d74be8-1753459680506.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sarah Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Matt Feb 19, 2025 Liked: Amenities Awesome ##### Matt Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Aimee Oct 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon. ##### Aimee Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Adolfo Feb 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff very helpful and kind. ##### Adolfo Stayed 4 nights in Feb 2024 ### 6/10 Okay #### Frank Dec 16, 2024 Nice location to all Playa amenities. Room was ok no thrills. Breakfast was coffee and toast, everything else costs. Dining staff and housekeeping pleasant. ##### Frank Stayed 8 nights in Dec 2024 ### 10/10 Excellent #### Steven Nov 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again ##### Steven Stayed 15 nights in Oct 2023 ### 8/10 Good #### Yazmin Jul 19, 2024 Liked: Cleanliness, amenities Good service ##### Yazmin Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Geoffrey Feb 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Easy check in and my room was cooled down and spotless. I stayed here a few weeks ago and found my go to hotel for Playa del Carmen. Affordable, clean and the location cannot be beat. I live full-time in Cozumel and this is where I come to get away from the island and shop. ##### Geoffrey Stayed 1 night in Feb 2023 ### 4/10 Poor #### Alexander Feb 6, 2025 Disliked: Staff & service, property conditions & facilities The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day. ##### Alexander Stayed 3 nights in Feb 2025 ### 6/10 Okay #### nitin kumar Jan 2, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Bad service , bad breakfast , nobody available to help u ##### nitin kumar Stayed 4 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - 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