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El Faro Oceanfront by Bric – Avis

El Faro Oceanfront by Bric
Calle 10 entre 5a y ZFM, Playa del Carmen, QROO

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 21 avis sur 43." "
Note de 8 – Bien, d’après 15 avis sur 43." "
Note de 6 – Acceptable, d’après 3 avis sur 43." "
Note de 4 – Médiocre, d’après 3 avis sur 43." "
Note de 2 – Terrible, d’après 1 avis sur 43." "

9,2/10

Propreté

8,4/10

Service et personnel

9,0/10

Commodités

9,0/10

État et installations de l’hébergement

Avis

10/10 – Excellent

Louis, Montréal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Extraordinaire
Quel bel endroit! Un vrai petit condo de deux chambres, super moderne, très grandes pièces, 3 chambres de bain, grand balcon et vue sur la mer. Cuisine complète. Super propre! Très grande piscine, qui nécessite cependant quelques petites rénovations ici et là, directement sur la plage et à 2 minutes de l'avenue des grands magasins, boutiques, restos... À refaire!

6/10 – Acceptable

gail

Voyage en famille
Séjour de 6 nuits en janvier 2024

10/10 – Excellent

Carol

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Will definitely stay there again!
Séjour de 7 nuits en novembre 2022
Bric Vacations a répondu le 28 nov. 2022
Thanks for your comments! come back soon!

4/10 – Médiocre

Michelle

Séjour de 7 nuits en juin 2022
Bric Vacations a répondu le 27 juin 2022
Hola Michelle, nos hubiera gustado saber como mejorar esta calificación, gracias por su comentario!

6/10 – Acceptable

Jessika

Séjour de 8 nuits en avril 2022
Bric Vacations a répondu le 6 mai 2022
Gracias por su puntuación, trabajamos constantemente en mejorar, esperamos la próxima vez saber como pudo haber sido mejor su estadía. Saludos

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Overall our stay was good! We stayed there 8 days and it was very pleasant. The toilet in the main bedroom would stop working at times and you had to dump a bucket of water in to keep it going. The AC in the 2nd bedroom would run but not release cold air. We contacted the property manager and I believe they may have gone to check it out but was never fixed, also the living area AC stopped working the first day we arrived and was never fixed. Luckily, the main bedroom’s AC was working so we just used that one and left the door open so that it can circulate throughout the whole condo. The view was amazing. The smell of the seaweed that had walked up to the shore was pretty strong, but we understood why because NATURE of course. Salvador was our guy. He was good at communicating with us overall. There were a couple times where it took a few WhatsApp msgs before he finally replied but he was helpful when needed. I enjoyed my trip to Playa del Carmen and will be back soon!
Séjour de 8 nuits en juillet 2021
Bric a répondu le 5 août 2021
Hello, thank you very much for your comments, we take them very seriously, come back soon

6/10 – Acceptable

David

Séjour de 3 nuits en juin 2021
Bric a répondu le 1 juill. 2021
Hola, gracias por sus comentarios!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Our stay at el faro was almost perfect. The unit itself was a little more used than the pictures lead you to believe but it did not impact our stay at all. We had plenty of space and 3 bathrooms. The facility is fairly small which made going from your apartment to pool very easy. The security guards were more than helpful with the chairs and umbrellas. The location can’t be beat! We would stay here again in a second. Things to note: a towel exchange would have been nice halfway through. We didn’t know where the laundry was. We also did not have any hand towels or kitchen towels. That was really our only complaint. Adding a few smaller towels and wash clothes (there were none) would have been an easy helpful addition...or at least letting us know ahead of time so we could bring our own. The hotel workers were all so nice and really cared about the facility. We saw them hand scrubbing the pool every day. I was really nervous to book through a rental agency I knew nothing about, but everything went perfectly.
Séjour de 7 nuits en avril 2021
EA a répondu le 12 avr. 2021
Tendremos en cuenta sus comentarios! Muchas gracias vuelve pronto!

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great place to relax with the family, our condo was pretty big and had everything we needed for our stay with the exception of toiletries. The view is great and the pool was amazing! We did not have any issues
Séjour de 3 nuits en mars 2021
EA a répondu le 12 avr. 2021
Tendremos en cuenta sus comentarios! Muchas gracias vuelve pronto!

10/10 – Excellent

Sam

Voyage en famille
Points forts : Propreté, confort de la chambre
Perfect for what we wanted
Great property if you are not looking for something in Playa del Carmen that’s not an all-inclusive. We spent two days at Xcaret/Xplor and the location couldn’t have been easier. The cab ride was about 310 pesos each way and there is a taxi stand about 100 yards from the hotel. Walking distance to everything else we needed as well. Things were clean and well-kept inside the hotel. Would definitely stay here again.
Séjour de 4 nuits en avril 2021
EA a répondu le 12 avr. 2021
Tendremos en cuenta sus comentarios! Muchas gracias vuelve pronto!

10/10 – Excellent

Stephanie M

Séjour de 4 nuits en décembre 2020
EA a répondu le 30 déc. 2020
Gracias por sus comentarios! Vuelva pronto

2/10 – Terrible

Voyageur vérifié

Séjour de 3 nuits en octobre 2020
EA a répondu le 2 nov. 2020
Agradecemos sus comentarios que nos permiten mejorar cada día

10/10 – Excellent

Rosa Maria

Voyage en famille
Points forts : Propreté, confort de la chambre
EXCELENTE
Super buen servicio, a pesar que nos toco el Huracan DELTA la pasamos increible
Séjour de 4 nuits en octobre 2020
EA a répondu le 16 oct. 2020
Hola gracias por compartir su experiencia! Esperamos tenerlos pronto en casa de nuevo!

10/10 – Excellent

Guadalupe, cd Jaurez, chih

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
no me gusto el comportamiento de los guardias que cuidan
Séjour de 5 nuits en août 2020
EA a répondu le 10 sept. 2020
Hola, lamentamos este inconveniente, definitivamente es algo fuera de nuestro alcance ya que es una empresa externa, Sin embargo haremos lo posible por cambiar esto.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A quiet oasis from the hubub and noise of Playa del Carmen centro. Great location for all the things available in el centro. Amazing pool, view, place to hang out. Gorgeous apartment. Water in a cooler and more water deliverable. Everything worked. Clean. Great communication with Anjel from BRIC property management.
Séjour de 5 nuits en décembre 2019
Estefanía a répondu le 2 janv. 2020
We are happy to know that you enjoyed your stay with us so much! Thank you for your comments and we hope you come back soon!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, commodités et état et installations de l’hébergement.
The property is very well taken care off and it is beautiful. The apartment was clean and spacious. Our stay was very pleasant. I had read before that towels were not provided, but they are. The swimming pool is very nice as well. We had a room facing the ocean, so we had an amazing view. The only issue was that we run out of water and were told we would get more, but we never did. Also, we left our towels on the beach chairs for about 5 minutes to go to the ocean and they were taking away by the property security saying that we cannot leave things unattended, that was not right. They are not supposed to take things until after an hour. Other than that everything was good
Séjour de 5 nuits en décembre 2019
Estefanía a répondu le 30 déc. 2019
Thank you for your comments and we are very sorry for the inconvenience you presented, the security team was only doing his job, however we are working to improve. We hope this is not a reason not to see us again and that you have enjoyed your stay at our property to the fullest, facing the Caribbean Sea.

10/10 – Excellent

Bev, El Campo, TX

Voyage de couple, Voyage en groupe
Points forts : Propreté, commodités
We liked everything about El Faro. The location is super convenient right in the middle of all the bars and restaurants, but it was super quiet in the condo. The condo and grounds are kept immaculate. The front desk staff was pleasant and Miguel, from Bric, did an excellent job of communicating regarding our anticipated arrival. He was waiting for us in the lobby when we arrived. Now for the bad news...we only stayed one night at the end of a longer trip down the coast...we regretted that we only had one night at El Faro.
Séjour de 1 nuit en décembre 2019
Estefanía a répondu le 16 déc. 2019
Thank you very much for your comments! We hope to see you soon! Regards

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfecta
Séjour de 1 nuit en septembre 2019
Estefanía a répondu le 11 sept. 2019
Gracias por sus comentarios! Deseamos vuelvan pronto Saludos

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, the staff was very nice! My only complaint was that the elevator malfunction and they took almost two days to repair it, other than that, excellent!!
Séjour de 5 nuits en août 2019
Estefania a répondu le 30 août 2019
Hello, we apologize for the inconvenience generated, and we greatly appreciate your comments! We hope you decide to come back soon!

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pros: Great security, nice pool, nice room, excellent location, Starbucks within one min walk, nice patio area and super cold a/c. We felt very safe the entire time. Very good restaurant selection nearby and Walmart groceries within like 6 blocks. Our kids loved it! Cons: hard to find after a long flight and in the dark, only provided 1 set of bath towels and one set of pool towels for our entire 5 day stay, ocean view is obstructed by palm trees. The water pressure is very low in the showers. There is no parking for the unit in the parking garage on the property, however parking can be found on the street (white curbs not yellow) about 3-4 blocks away.
Séjour de 5 nuits en juin 2019
Estefanía a répondu le 27 juin 2019
Hello We are very pleased to know that our property and services pleased you. In our apartments we offer washer and dryer for our guests, so you can have clean clothes whenever you want, you can also ask your concierge for some other alternative. Of course we will check the department showers. Thank you very much for your comments, come back soon!

10/10 – Excellent

Maria De Lourdes

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Estuvo muy bien muy cómodo el departamento muy buen servicio, mucha seguridad y muy amable todo el personal. Lo recomiendo ampliamente. Excelente ubicación
Séjour de 5 nuits en juin 2019
Estefanía a répondu le 20 juin 2019
Estamos muy felices de poder aportar a la gran experiencia de sus vacaciones! Gracias por sus comentarios, esperamos vuelvan pronto!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2019
Estefanía a répondu le 20 mai 2019
Gracias!

10/10 – Excellent

Aaron, Destin, FL

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff (Ricardo) was fantastic! He accommodated our late night delayed arrival, gave a personal tour of the property the next day, set us up with a great tour operator who came to us with VR technology and helped during various issues we had (son’s missing stuffed animal). Overall, great experience. Condo was perfect and pool/security were excellent with an amazing central location. Go! You won’t regret the experience.
Séjour de 6 nuits en avril 2019
Estefanía a répondu le 26 avr. 2019
We appreciate your comments and we are happy to help make your travel experience wonderful. We will send your comments to Ricardo Regards and we hope to see you soon

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
There was no parking space in a heavy traffic area.
Séjour de 3 nuits en avril 2019
Estefanía a répondu le 24 avr. 2019
Yes, we do not have our own parking, that's why we do not offer it among our amenities, however, there are some parking lots close to pay. We appreciate your comments and we hope that our condo and our service have been to your liking.

8/10 – Bien

HappyCamper

Voyage en famille avec de jeunes enfants
Points forts : État et installations de l’hébergement
The soap and shampoo, which we expected to be in the apartment, were not available upon arrival. We had to go to a store to buy them. In Day 2, when we came back to the apartment from the outing, then there were soaps and shampoo. We asked about the parking issue and wanted to have clear communication, which wasn't done timely and properly. As no one clearly informed us how/where to park, we ended up parking outside of the apartment and were warned to get a ticket by the police. Nicely enough, the individual in the parking booth took care of our inconvenient issue with the police, but we weren't pleased about the fact that we could have gotten a ticket. The management did not properly communicate the house-keeping properly, which was again a troublesome as we needed more clean towels. The apartment was clean and roomy. The property manager, Edgar, who we ended up meeting, in fact, were nice and tried to do all his best to accommodate us. It seems the property or this unit of this apartment must communicate with the renters clearly on what the visitors will be expecting. If this unit fixes these minor issues, the visitors will be pretty happy and the stay will be fun.
Séjour de 3 nuits en avril 2019
Estefania a répondu le 23 avr. 2019
Unfortunately we do not have ample parking on our property, however there are places where you can park.   We will work on improving communication with our guests, Thank you very much for your comments! They help us improve every day.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was close to town and right on the beach. No hot tub, pool was very cold
Séjour de 5 nuits en avril 2019
Estefanía a répondu le 16 avr. 2019
We thank you very much for your comments. That's right, we do not offer a hot tub between our services, and we hope to return soon or you can recommend us. Regards

8/10 – Bien

sarah, saint petersburg, fl

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is perfect and the pool is nice. Would be better if they had a hot tub. The check in was very confusing as we had to go to a complete different building for it
Séjour de 4 nuits en mars 2019
Estefania a répondu le 25 mars 2019
We appreciate your comments, as they help us improve every day, in effect, the check in is done in another location. We hope you come back soon!

10/10 – Excellent

GreatView!, Chicago,IL

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
My sisters and I loved staying at El Faro apartments. We had an amazing ocean view every morning that we could see from the main bedroom and thru the living room! The apartment has appliances like fridge, microwave, toaster, coffee maker, filtered water. It even had a medical emergency kit. This place also has a washer and drier if needed, not free, but can use for a fair small cost. El Faro is only a short walk away from the ocean and from La Quinta Avenida (a tourist like shopping and restaurant area). The service is also great, very attentive staff and concierge! Would recommend for sure!! NEED TO KNOW-- Just be aware right now the pool is being fixed so we didn't get to enjoy that part of the stay. You have to check at a different location, Bric Hotel & Spa, its near El Faro, just make sure you read the instructions upon booking. And there is also a one time extra fee $49 (also explained upon booking instructions).
Séjour de 5 nuits en septembre 2018
BRIC TEAM a répondu le 1 oct. 2018
Thank you so much for your message , we really apreciate your feedback during your stay! we hope to see you soon.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
EXCELENTE LUGAR....PESIMO SERVICIO DE BRIC
PARA EMPEZAR EL CHECK IN FUE A MAS DE UN KILOMETRO DE DISTANCIA DEL ESTABLECIMIENTO. EN LUGAR DE QUE ELLOS FUERAN, TE HACEN IR HASTA DONDE SE ENCUENTRA EL ADMINISTRADOR. SEGUNDO, NOS NEGARON ROTUNDAMENTE EL ACCESO A UNA PAREJA PARA QUE CONOCIERAN EL APARTAMENTO. LA UNICA OPCION ERA PAGAR PARA DEJARLOS ENTRAR. TAMBIEN SE PRESENTO UNA FALLA CON EL BOILER NO CUENTAN CON PERSONAL DESPUES DE LAS 7 DE LA TARDE. DE PLANO NO OFRECIERON NINGUNA AYUDA HASTA EL DIA SIGUIENTE. TAMPOCO TE DAN ACCESO A ESTACIONAMIENTO. RENTE UN CARRO Y NO TE AYUDAN A BUSCAR ESTACIONAMIENTO. EN POCAS PALABRAS YO TUVE QUE RESOLVER POR MIS MEDIOS TODO LO QUE SE ME OFRECIO. UNICAMENTE OFRECEN DISCULPAS PARA TODO. ESTA MUY BIEN EL LUGAR PERO NO LO RENTEN CON BRIC. TIENEN PESIMO SERVICIO Y NO TIENEN PERSONAL DISPONIBLE PARA NADA.
Séjour de 5 nuits en juillet 2018
Equipo Bric Vacation rentals a répondu le 3 août 2018
Estimado huesped; Muchas gracias por sus comentarios los apreciamos mucho , lamentamos los inconvenientes durante su estancia , nuestros procedimientos de check in han estado establecidos de hacer check in en nuestro hotel base para llevar un control sobre todas nuestras llegadas sin embargo estaremos trabajando en mejorarlo ; sobre el estacionamiento lamentablemente nuestros departamentos no son rentados con estacionamiento debido a que el condominio cuenta con sus propias regulaciones ; sobre la situación con el boiler contamos con un teléfono de emergencia 24 hrs para cualquier situación pasando las 6 pm y contamos con un equipo de mantenimiento que les puede auxiliar con situaciones como esta ;estaremos verificando su retroalimentacion con todo el equipo operativo para mejorar nuestros servicios. Saludos cordiales,

10/10 – Excellent

betzabe

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excelente lugar
La verdad todo excelente, la ubicación está perfecta cerca de todo a nivel de playa la alberca muy agradable lo único es que como fuimos menos de una semana no hacen la limpieza del condo, sólo con paquetes de una semana!!
Séjour de 4 nuits en juillet 2018
BRIC TEAM a répondu le 26 juill. 2018
Buenos dias Betzabe, Muchas gracias por tu comentario , te agradecemos mucho haberte tomado el tiempo de compartir tu experiencia con nosotros , esperamos tenerte de regreso muy pronto y tomaremos en cuenta tus comentarios para mejorar todos nuestros servicios.

8/10 – Bien

Karen

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Couldn’t Be Better!
STEPS away from the beach! One block away from ALL the excitement of Playa del Carmen! Josue went out of his way to do/make our trip incredible! Impeccably clean! This was our first trip to Mexico and when planning another, I won’t have to do any homework on a place to stay...this had it all! The picture is from room Surf 205 balcony and a sunrise standing next to the lighthouse.
BRIC TEAM a répondu le 7 mai 2018
Hola Karen ; Thank you so much for your comments, we really apreciate them , we are really happy to know you had a great experience! we hope to see you soon!

8/10 – Bien

Sara

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en juillet 2017

8/10 – Bien

Voyageur vérifié

Points forts : Confort de la chambre
Beautiful pool and ocean view
We had a problem with the Bric reservation. We had paid for 6 nights and registered as such and talked to the Bric ambassador. After 3 nights the same Ambassador knocked on the door and told us we had to move to another room. This was crazy, as it was never discussed. We had bought a lot of food since this is a condo with a kitchen and it would have been a major hassle to move, besides the fact that it came out of nowhere. If you pay for your vacation home and agree on everything, this kind of thing should never happen. There is some problem with the Bric administration, not the Faro hotel.
Séjour de 6 nuits en juin 2017

10/10 – Excellent

Lorna, Blaine, Minnesota

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful condo on the beach
Condo have a great view of the beach. Everything inside the condo was better than we thought. The staff were great and very helpful. Great location to 5th Ave. Would rent again same unit!

4/10 – Médiocre

karen, washington state

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
booked for this place and was switched to another
I booked for four nights at the Faro by Bric. I went to check in, was told at the lobby of this hotel that I had to go check in across town at another Bric property. I arrived at that property to check in and was told to wait as there was an issue. I waited for approximately 45 minutes to an hour and then was told that Faro overbooked. The gentleman was nice about it but said they were oversold and didn't have a room at Faro and were going to be booking me into an entirely different hotel - the Elements. There is nothing wrong with the Elements, but I had booked and paid for Faro. I was assured that the Elements was better and I would like it. I asked if they were going to refund some of my money as the Elements was a lot farther away from town (on the edge rather than central like Faro). The Elements also didn't have a great swimmable beach like Faro. The Elements was a great place, but the point is I booked into the Faro and was just matter of factly switched to another property that was about two miles away from the other one. When asked about using the facilities at Faro (beach and pool) the Elements front desk said we could with our bracelets from the Elements, however, after going to Faro with our Elements bracelets, we were escorted off by security and the front desk at Faro looked at me like I was crazy when I told her that the Elements front desk had given us permission to be there. I never saw the rooms to adequately review them.

8/10 – Bien

Ricardo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super Limpio y personal de Securidad amables y!
Demasiado Rico!, relajante y tambien divertido! Por tercera vez en Playa y por tercera vez en El Faro! Lo Amo

10/10 – Excellent

Eliza

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Home away from home...El Faro Condos.
We really enjoyed our stay at El Faro Condos. Overall excellent location, service, ambiance, security, comfort, and everything that anyone can ask for.

4/10 – Médiocre

Voyageur vérifié

Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Service et personnel
experiencia en el faro
en la pagina decia que contaba con estacionamiento, pero solo es para ciertos departamentos, por lo que tuve que buscar uno y era realmente dificil en dos ocasiones me tarde mas de una hora en encontrar lugar en estacionamiento, Ademas nunca pude encontrarmen con el contacto que me dieron, solo por mensaje de telefono. No vuelvo a quedarme ni recomiendo estos departamentos, mas por el servicio que por las instalaciones, estas ultimas estaban bien.

10/10 – Excellent

MARTIN ROGELIO

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Todo muy bien, excelente todo lo único fue que no tiene estacionamiento y a la hora de la reservación me confirmaron que si

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Todo bien excepto...
Lo único incomodo de nuestra estancia fue a causa de los encargados en administrar el departamento por medio de Bric. Nunca nos avisaron que el check in es en otro hotel a cuadras de distancia. Y la persona encargada ( Josue) tiene muy poca actitud de servicio. No fue nada amable en su trato.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
One of the best places in Playa Del Carmen to stay
We really enjoyed our stay at El Faro Residences. We initially had a few hiccups with the Bric Rental management company that misadvertised the availability of two double beds in the 2nd bedroom (the most any room had was a single and double in the 2nd bedroom). The management company agent was VERY rude over the phone so I was nervous getting to El Faro. However, after we got there, everything was pretty amazing and the building attendant specific to Bric properties (Josue) was just so helpful. El Faro is ideally located close to 5th avenue and right on the beach. They clean the seaweed every morning from the beach, but the high volume of beach goers in that area leads to cigarette buds and wooden sticks all over the sand. You have to go all the way to Playacar to find really clean white sand, but then you miss out on the closeness to nightlife and food. The condo was clean and everything is set up beautifully. Bric Rentals provides bottled water, maid service, and a local phone in its units. We stayed on the Reef side and had no noise issues, though beware of staying on the Surf side as it is right next to the club. You can actually see the gorgeous sunrise from the balcony if you are on the reef side facing the pool/beach. Overall, we had a great experience!

8/10 – Bien

A.C., Los Angeles, CA.

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
THANKS FOR LOOKING OUT!
The rooms were beautiful modern large and plenty of room for the family. Even used the washer and dryer to prepare for Cancun. The air conditioning was great fresh purified water in the room nice touch. Really didn't see anyone for a few days until someone arrived with our welcome package a little late. My Shout out goes to Josue who found our bag and notified us this was my daughters clothing he shipped it to us in Cancun. Thanks Josue for your help in keeping us in vacation mode. My daughter would have flipped without her bathing suits and clothes to go out in the town you saved me from much stress.

10/10 – Excellent

Tammy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Hotel
The location of the hotel was perfect! it was right next to 5th avenue so there was never a need to taxi to one of the most busiest streets in Playa del Carmen. Getting dinner was a breeze because we lived so close to so many. Right next to the hotel was a great bar on the beach that always have live music. Great way to relax. The hotel in general had an amazing location. It was relaxing because it was a block away from 5th avenue so that it is not too noisy allowing for a relaxing stay.