[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # City Express by Marriott Playa Del Carmen Suburban hotel with free breakfast and area shuttle service ![Exterior](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/2edb6952.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/e678ec98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/93549f42.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/f08ba8d7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, blackout drapes, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/099c5870.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of Playa del Carmen, City Express by Marriott Playa Del Carmen offers a vibrant retreat. Start your day with continental breakfast, stay active at the 24-hour gym, or relax by the outdoor pool with sun loungers. Previous guests have praised its proximity to Quinta Avenida and helpful staff. 7.6 Good ## Popular amenities - Breakfast included - 24/7 front desk - Gym - Housekeeping - Pool - Laundry ## Room options ### Check availability for these dates Tonight [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=4632218&PinnedHotelID=4632218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=4632218&PinnedHotelID=4632218&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=4632218&PinnedHotelID=4632218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=4632218&PinnedHotelID=4632218&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4632218&PinnedHotelID=4632218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4632218&PinnedHotelID=4632218&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4632218&PinnedHotelID=4632218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4632218&PinnedHotelID=4632218&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Room, 2 Double Beds](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/9911443e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds 8.0 Very good 4 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Blackout drapes/curtains Private bathroom Hair dryer Cable channels - Sleeps 4 - 2 Double Beds ![Room, 1 Queen Bed](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/3778213b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed 9.0 Wonderful 7 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Blackout drapes/curtains Private bathroom Hair dryer Cable channels - Sleeps 2 - 1 Queen Bed ![Desk, blackout drapes, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/efa36ead.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Blackout drapes/curtains Private bathroom Hair dryer Cable channels - Sleeps 4 - 1 King Bed ![Suite, 2 Double Beds, Non Smoking](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/bc9f5cc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Double Beds, Non Smoking ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Blackout drapes/curtains Private bathroom Hair dryer Cable channels - Sleeps 4 - 2 Double Beds ![Desk, blackout drapes, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/5000000/4640000/4632300/4632218/efa36ead.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Blackout drapes/curtains Private bathroom Hair dryer Cable channels - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68900000/68897700/68897679/92ea0a63_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 916 reviews CA $726 CA $726 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=0b80baca-6fc4-452b-98f4-95f3887f5b22&top_cur=CAD) Ad ![On the beach, white sand, beach cabanas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68900000/68897700/68897680/38e36df2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Impression Moxché by Secrets – Adults Only – All Inclusive Corasol - Pool - All-inclusive - Spa - Pet-friendly 9.6 Exceptional 221 reviews CA $1,157 CA $1,157 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information?chkin=2025-10-21&chkout=2025-10-22&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=0b80baca-6fc4-452b-98f4-95f3887f5b22&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4310000/4308800/4308703/591adb23_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive Luis Donaldo Colosio - Pool - Hot tub - Breakfast included - All-inclusive 8.6 Excellent 1,008 reviews CA $459 CA $563 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information?chkin=2025-11-1&chkout=2025-11-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=0b80baca-6fc4-452b-98f4-95f3887f5b22&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70540000/70531200/70531121/c49ff13d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Casa de la Playa by Xcaret-All Inclusive, Adults Only Playa del Carmen - 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Adults Only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 397 reviews CA $934 CA $1,283 total includes taxes & fees Nov 13 - Nov 14 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information?chkin=2025-11-13&chkout=2025-11-14&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=0b80baca-6fc4-452b-98f4-95f3887f5b22&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-City-Express-Playa-Del-Carmen.h4632218.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-City-Express-Playa-Del-Carmen.h4632218.Hotel-Information) ## About the area Located in Playacar, a neighborhood in Playa del Carmen, City Express by Marriott Playa Del Carmen is in the suburbs and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Temazcal Natura and Xaman Ha Aviary are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours. [Visit our Playa del Carmen travel guide](https://www.expedia.ca/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62166%2C-87.08913&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gXgyOEHoBOfu2LIw4V442QaQqbo=) Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710 ### What's nearby - Playacar Golf Club - 16 min walk - 1.4 km - Playa del Carmen Maritime Terminal - 19 min walk - 1.6 km - Quinta Avenida - 19 min walk - 1.6 km - Playacar Beach - 19 min walk - 1.6 km - Playa del Carmen Main Beach - 4 min drive - 2.1 km ### Getting around - Cancun Intl. Airport (CUN) - 49 min drive ### Restaurants - ‪Starbucks - ‬11 min walk - ‪La brioche - ‬11 min walk - ‪McDonald's - ‬9 min walk - ‪El Gran Taco - ‬12 min walk - ‪Perché No Italian Food - ‬9 min walk ## About this property ### City Express by Marriott Playa Del Carmen Hotel near Quinta Avenida Close to Playacar Golf Club and Playa del Carmen Maritime Terminal, City Express by Marriott Playa Del Carmen provides free full breakfast, dry cleaning/laundry services, and a gym. In addition to a 24-hour business center, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - A free area shuttle, an electric car charging station, and luggage storage - A 24-hour front desk, an elevator, and a front-desk safe Room features All 135 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and desk chairs. Extra amenities include: - Bathrooms with showers and free toiletries - 32-inch LCD TVs with cable channels - Recycling, free infant beds, and daily housekeeping ## Similar properties ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/e60814e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 1,010 reviews CA $66 CA $84 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=1587167&PinnedHotelID=1587167&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f3c96aff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,016 reviews CA $116 CA $144 total includes taxes & fees Nov 8 - 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Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,000 reviews CA $92 CA $115 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Centric Playa del Carmen - Downtown House & Beach House Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 8.8 Excellent 145 reviews CA $169 CA $246 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Electric car charging station on site - Free area shuttle up to 10 km - Free beach shuttle - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Free full breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends - Coffee and tea in common areas ### Things to do - Gym - Outdoor pool - TV in common areas ### Family friendly - Free area shuttle - In-room crib - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - 24-hour business center - Meeting room ### Outdoors - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 3 floors - Banquet hall - Built in 2012 - Comprehensive recycling policy - Double-glazed windows - No plastic coffee stirrers - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### More - Air conditioning - Desk - Desk chair - Energy-saving switches in guestrooms - Iron/ironing board - Phone - Recycling - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 1 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher and a smoke detector This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) ### We should mention Pool access available from 10:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms A car is not required for transportation to and from this property ### Property is also known as City Express Playa Carmen City Hotel Playa Express Carmen City Express Playa Del Carmen Riviera Maya, Mexico City Express Playa Carmen Hotel City Express Playa del Carmen City Express by Marriott Playa Del Carmen Hotel City Express by Marriott Playa Del Carmen Playa del Carmen City Express by Marriott Playa Del Carmen Hotel Playa del Carmen ## Frequently asked questions ### Does City Express by Marriott Playa Del Carmen have a pool? > Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM. ### How much does it cost to stay at City Express by Marriott Playa Del Carmen? > As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at City Express by Marriott Playa Del Carmen on Oct 17, 2025 start from CA $88.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-City-Express-Playa-Del-Carmen.h4632218.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is City Express by Marriott Playa Del Carmen pet-friendly? > No, pets are not allowed at this property. ### How much is parking at City Express by Marriott Playa Del Carmen? > Self parking is free at this property. ### What time is check-in at City Express by Marriott Playa Del Carmen? > Check-in start time: 3 PM; Check-in end time: midnight. ### What time is check-out at City Express by Marriott Playa Del Carmen? > Check-out is at 1 PM. ### Where is City Express by Marriott Playa Del Carmen located? > Located in Playacar, this hotel is within 1 mi (2 km) of Centro Maya Shopping Center, Playa del Carmen Main Beach, and Quinta Avenida. Xplor Theme Park is 3 mi (4.8 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## City Express by Marriott Playa Del Carmen Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.2 Location ### 8.0 Staff & service ### 7.6 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 359 8 - Good 322 6 - Okay 144 4 - Poor 88 2 - Terrible 89 ### 10/10 Excellent #### Cesar Sep 13, 2025 Liked: Amenities Todo excelente ##### Cesar Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Fabián Jun 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me . ##### Fabián Stayed 6 nights in Jun 2025 ### 4/10 Poor #### Luis Rosado Jul 23, 2025 It’s a very basic hotel w ##### Luis Rosado Stayed 4 nights in Jul 2025 ### 8/10 Good #### Janette Mar 11, 2025 Liked: Staff & service, amenities, property conditions & facilities The location is convenient. Several restaurants nearby. ##### Janette ### 10/10 Excellent #### Louise Feb 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away. ##### Louise Stayed 1 night in Feb 2025 ### 4/10 Poor #### Frenny Jun 28, 2025 Disliked: Staff & service, amenities, property conditions & facilities The hotel was in a bad location with construction going on and nothing to do in a walkable distance. ##### Frenny Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Patricia Dec 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location ##### Patricia Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Walter Mar 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place to stay ##### Walter Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Christian Dec 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good service and friendly, Clean room and free breakfast. ##### Christian Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Elsa Liliana Mar 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back. ##### Elsa Liliana Stayed 1 night in Mar 2023 ### 8/10 Good #### Juan Carlos Mar 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 👌 ##### Juan Carlos Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Reyna Jun 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Walking distance to the beach and restaurants ##### Reyna Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### Nedra Jan 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there. ##### Nedra Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Karla Oct 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was pretty good overall ##### Karla Stayed 2 nights in Oct 2024 ### 8/10 Good #### maelad Apr 3, 2024 Liked: Staff & service, property conditions & facilities Average hotel ##### maelad Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Verified traveller Mar 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is accesible , ease to find, comfortable. ##### Verified traveller Stayed 1 night in Mar 2024 ### 6/10 Okay #### Eric Dec 27, 2024 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early. ##### Eric Stayed 7 nights in Dec 2024 ### 6/10 Okay #### Philip Feb 27, 2025 Liked: Cleanliness, staff & service Ice machine down. No Google Pay. ##### Philip Stayed 10 nights in Feb 2025 ### 6/10 Okay #### janett Jan 5, 2025 Liked: Amenities, property conditions & facilities I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced ##### janett Stayed 2 nights in Jan 2025 ### 4/10 Poor #### Jose Aug 10, 2022 Disliked: Staff & service, amenities, property conditions & facilities The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa. ##### Jose Stayed 2 nights in Aug 2022 ### 4/10 Poor #### Flor Aug 6, 2022 Disliked: Staff & service Ok ##### Flor Stayed 1 night in Aug 2022 ### 2/10 Terrible #### Olga Dec 19, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Terrible conditions, old and beoken furnitures. Extremely dirty. The worst hotel I ever was in my life. I was confused with city express suites and unfortunately as a mistake I choose the wrong one (?city express hotel) . This one is TERRIBLE. ##### Olga Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Erick Jul 12, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Condition of my room was horrible. Tiny cockroaches in the walls and underneath the bed. One wall had fungus and the furniture was in poor condition. Shower curtain was ripped. Overall, a hell of a room ##### Erick Stayed 2 nights in Jul 2022 ### 2/10 Terrible #### GHASSAN Jan 23, 2024 Disliked: Staff & service We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck. ##### GHASSAN ### 10/10 Excellent #### addy yaritza brittany Oct 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo perf ##### addy yaritza brittany Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hacienda-Tres-Rios-Resort-Spa-Nature-Park-All-Inclusive.h1897464.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Catalonia Playa Maroma – All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Catalonia-Privileged-Maroma-All-Inclusive.h1524371.Hotel-Information) > > [Devossion By Live Aqua Playa del Carmen All Inclusive - 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