Title: CASA TORTUGA 5Th. Ave - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # CASA TORTUGA 5Th. Ave Hotel with a full-service spa, steps from Quinta Avenida ![Living area](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Living area](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/6e57d0e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/62715481.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite, Multiple Beds, Garden View](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/46a90485.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/f62ad556.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A short walk from Quinta Avenida and Playa del Carmen Main Beach, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. 8.0 Very good ## Popular amenities - Bar - Spa - Housekeeping - 24/7 front desk - Pet-friendly - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![Deluxe Suite, Garden View](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/deb1c46f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Garden View 8.6 Excellent 8 reviews ### Highlights Air conditioning Separate bedroom Private bathroom Daily housekeeping - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Junior Suite, 1 King Bed with Sofa bed, Garden View](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/0814c0cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed with Sofa bed, Garden View 8.0 Very good 3 reviews ### Highlights Air conditioning Separate bedroom Private bathroom Daily housekeeping Living room - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ![Family Suite, Multiple Beds, Garden View](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/f7d340d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, Multiple Beds, Garden View 10.0 Exceptional 1 review ### Highlights Air conditioning Separate bedroom Private bathroom Daily housekeeping Living room - 1 bedroom - Sleeps 5 - 2 Double Beds and 1 Double Sofa Bed ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/52fe08ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free WiFi 8.8 Excellent 675 reviews CA $152 CA $191 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2025-11-11&chkout=2025-11-12&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=67555c73-f0e4-4d32-9e13-398e0ba888a9&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/8bf1859a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-CASA-TORTUGA-5Th-Ave.h112001418.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-CASA-TORTUGA-5Th-Ave.h112001418.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62634%2C-87.07259&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=btwvpcKj0IqXi8_1PVqKUjBHiPU=) 5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 1 min walk - 0.0 km - Playa del Carmen Main Beach - 5 min walk - 0.4 km - Mamitas Beach - 9 min walk - 0.8 km - Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km - Playacar Beach - 11 min walk - 1.0 km #### Getting around - Cancun Intl. Airport (CUN) - 53 min drive #### Restaurants - ‪Cervecería Chapultepec - ‬1 min walk - ‪Fah Restaurant Bar - ‬1 min walk - ‪Mi Jardin Secreto - ‬1 min walk - ‪Restaurante Tropical - ‬1 min walk - ‪La Cochi-loka - ‬1 min walk ## About this property ### CASA TORTUGA 5Th. Ave Hotel near Quinta Avenida Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, CASA TORTUGA 5Th. Ave provides a beach bar, shopping on site, and a full-service spa. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi. Additional perks include: - A 24-hour front desk, concierge services, and tour/ticket assistance Room features All guestrooms at CASA TORTUGA 5Th. Ave include comforts such as air conditioning, as well as amenities like free WiFi. Extra conveniences in all rooms include: - Bathrooms with showers and shampoo ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 316 reviews CA $40 CA $55 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,567 reviews CA $46 CA $60 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. 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Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 15 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 10 per pet, per day Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Nearby parking fee: USD 6 per day (328 ft away) - Pet fee: USD 10 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as CASA TORTUGA 5Th. Ave Hotel CASA TORTUGA 5Th. Ave Playa del Carmen CASA TORTUGA 5Th. Ave Hotel Playa del Carmen ## Frequently asked questions ### Is CASA TORTUGA 5Th. Ave pet-friendly? > Yes, pets are allowed at this property. There's a fee of USD 10 per pet, per day. Service animals are exempt from fees. ### How much does it cost to stay at CASA TORTUGA 5Th. Ave? > As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at CASA TORTUGA 5Th. Ave on Nov 4, 2025 start from CA $30.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-CASA-TORTUGA-5Th-Ave.h112001418.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at CASA TORTUGA 5Th. Ave? > Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at CASA TORTUGA 5Th. Ave? > Check-out is at noon. ### Where is CASA TORTUGA 5Th. Ave located? > Located in Downtown Playa del Carmen, this spa hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## CASA TORTUGA 5Th. Ave Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 33 8 - Good 30 6 - Okay 15 4 - Poor 4 2 - Terrible 6 ### 7.8/10 Cleanliness ### 7.8/10 Staff & service ### 7.4/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 6/10 Okay #### Ana Maria Apr 29, 2025 Liked: Cleanliness, staff & service The property is well located on 5th avenue ##### Ana Maria Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Gabrielle Noelly Jul 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property. ##### Gabrielle Noelly Stayed 1 night in Jul 2025 ### 6/10 Okay #### Ivan Sep 27, 2025 Cleaning should be better ##### Ivan Stayed 5 nights in Sep 2025 ### 8/10 Good #### Barrie Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very plain - but the price was right - and the location was perfect. Internet didn't work. A/C was great. No reading lamps next to the bed. Bed was very comfortable - and clean. Staff had no English - I was just happy to be in PDC. Right on 5th Ave. ##### Barrie Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Olga Aug 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Na ##### Olga Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Felipa Jun 25, 2025 Okay ##### Felipa Stayed 7 nights in Jun 2025 ### 8/10 Good #### Kyle Apr 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### employee took airpods great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing. ##### Kyle Stayed 1 night in Apr 2025 ### 2/10 Terrible #### HUGO Oct 8, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room was cleaned once i never had towels or change sheets ##### HUGO Stayed 10 nights in Aug 2025 ### 4/10 Poor #### Abisai Sep 28, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities You get what you pay for. Not quiet AT ALL, music is blasting until 3AM every night. There was construction on site or close by that started at 8AM which would loud rumbling. They told us that if the towels or sheets got dirty that we will be charged full price for them. This place is the definition of Landlord Special, everything is painted over and looks like it needs work. The shower had no door so the bathroom floor would become a huge mess and they would say to just leave it because if you used their towel and it got dirty then you had to pay for it. We stayed for 5 nights and not once did we get room service or get it cleaned up. The garbage was never taken and wouldn’t get the bed done and wouldn’t even get toilet paper checked on. Even with having the “Fix Room” sign hanging on the door. There is no breakfast or meals onsite, no microwave and no parking. Luckily there was AC, Fridge and Tv. ![](https://a.travel-assets.com/ugc/hotel-reviews/ef8943b9-352e-4ea2-bcd3-ff9aa243245a-1759086294663.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Abisai Stayed 5 nights in Sep 2025 ### 8/10 Good #### Aura Sep 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Try to apply something to help to smell humidity in the room. ##### Aura Stayed 1 night in Sep 2025 ### 6/10 Okay #### Brenda Abigail Sep 22, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities La propiedad es linda y las habitaciones muy amplias y limpias, además de que estar sobre la 5ta av. es un plus, sin embargo, la atención al hacer el chek in pésima, la chica que me entregó las llaves ni te regresa el saludo. El internet pésimo y la alberca no está utilizable. ##### Brenda Abigail Stayed 1 night in Sep 2025 ### 8/10 Good #### Luis Sep 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es accesible y tranquila ##### Luis Stayed 1 night in Sep 2025 ### 8/10 Good #### Luz Sep 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy buen lugar aunque faltan espejos en las habitaciones y tal vez una silla. En el anuncio mencionaba que había entrada a un beach club y al preguntar en la recepción, nos dijeron que no era así. La limpieza muy bien y las personas con las que tratamos durante nuestra estancia, fueron amables. ##### Luz Stayed 10 nights in Sep 2025 ### 8/10 Good #### artzoraya Aug 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Esta bien aunque hay mucho ruido. El chico nuevo de recepcion, excelente : educado, con excelente actitud, y servicio! ##### artzoraya Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Raúl Aug 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación ##### Raúl Stayed 1 night in Jul 2025 ### 8/10 Good #### artzoraya Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es comodo y confortable , pero las areas de acceso necesitan mantenimiento ##### artzoraya Stayed 2 nights in Aug 2025 ### 8/10 Good #### Eva Aug 19, 2025 Liked: Cleanliness, staff & service, amenities Lugar con lo esencial, cumple con lo establecido, le falta mantenimiento a la instalación, el baño tenía muy fuerte olor a coladera, pero para pasar una sola noche y dormir es funcional y económico ##### Eva Stayed 1 night in Aug 2025 ### 8/10 Good #### María Aug 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente opción, fácil acceso a todos los atractivos ##### María Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Robert Aug 11, 2025 Liked: Staff & service This was back packing experience for us on our honeymoon. We got the flight and hotel booked through Expedia in Mexico the night before going. In expensive has been the way we have gone throughout our trip.This may have been the Jewel of the Nile years ago but definitely not now. Plusses air conditioning, fridge in room, two minute walk to the beach, and close to all the shopping and food you can handle on 5th. Of the four in expensive hotels we have stayed at this has our lowest rating. The hotel we are at now is cheaper but 1000% better in every aspect you can imaging except for surrounding area. Hotel at now feels like new or freshly renevated. Casa Tortuga 5th feels renevated 30 years ago with minimal updates since then left to just take in money with guests wanting to be in Play del Carmen. Place isnt horrible, just not the opposite,it's right in the middle. If your there as we were to see and experience and travel and do in Playa del Carmen and all you want is a reasonable place inexpensive to rest your head with air conditioning then this will be ok. Its clean and room service in the morning its just old and tired now. Truly great location! If you find inexpensive package while in Mexico with this place and what you want is go snorkeling, scuba diving see pyramid go in cenote and a lot of other stuff anf just need a clean place to rest your head with air conditioning(as you need it here) then this will be fine ##### Robert Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Robert Aug 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hermoso ##### Robert Stayed 1 night in Aug 2025 ### 8/10 Good #### Santos Jul 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities La habitación si está limpia, solo faltaron algunas amenidades, en el baño le hace falta tapete para evitar resbalones y caídas. Pero en general estuvo bien. ##### Santos Stayed 1 night in Jul 2025 ### 8/10 Good #### Montserrat Jul 16, 2025 Liked: Cleanliness, property conditions & facilities En general buen lugar, la habitación linda y limpia, solo el personal que no esta bien informado de cuales son sus habitaciones ##### Montserrat Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Marcos Jul 4, 2025 No fui al viaje. Hice el booking equivocado. Perdí el dinero. En otra oportunidad. ##### Marcos Stayed 1 night in Jun 2025 ### 6/10 Okay #### Norma Jun 18, 2025 Liked: Cleanliness, amenities El lugar es como en las fotos. Puntos buenos: espacio amplio, limpio, buena ubicación. Puntos a mejorar: estaban remodelando o algo asi y a las 8 am se empezo a escuchar mucho ruido de martillos y trabajos de construcción, la ventana no cerraba bien y se meten los mosquitos, hay mucha luz en el exterior y se ve mucha luz toda la noche, ademas de todos los ruidos externos. No tiene estacionamiento y debes quedarte afuera y pagar parquimetro ##### Norma Stayed 2 nights in Jun 2025 ### 8/10 Good #### Isabel Jun 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Pleasant boutique hotel. 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