Title: Illusion Xpress (Attraction Hotel Deluxe) - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Illusion Xpress (Attraction Hotel Deluxe) Hotel with free breakfast, 7-minute walk to Playa del Carmen Main Beach ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/b9bfa9e6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free daily continental breakfast](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/c28de80d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room, Ocean View](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/77dfbfac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/6f28763b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/5a2cf803.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies BFH ATTRACTION Deluxe Hotel in central Playa del Carmen offers local cuisine for breakfast and a snack bar for all-day cravings. Guests can relax by the outdoor pool or enjoy terrace views. Attentive staff provide luggage storage and concierge services to enhance the stay. 7.6 Good ## Popular amenities - Breakfast included - 24/7 front desk - Housekeeping - Pool - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=32147213&PinnedHotelID=32147213&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Standard Twin Room](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/b613c040.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 8.0 Very good 10 reviews ### Highlights Air conditioning TV Ceiling fan Hair dryer Private bathroom Rainfall showerhead Minibar Satellite channels - Sleeps 2 - 2 Twin Beds ![Deluxe Quadruple Room](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/c1316471.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room 7.0 Good 4 reviews ### Highlights Air conditioning TV Ceiling fan Hair dryer Private bathroom Rainfall showerhead Minibar Satellite channels - Sleeps 4 - 1 King Bed and 1 Double Bed ![Double Room, Ocean View](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/77dfbfac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Ocean View ### Highlights Patio Air conditioning TV Ceiling fan Hair dryer Private bathroom Rainfall showerhead Minibar - Sea view - Sleeps 2 - 1 King Bed ![Deluxe Double Room](https://images.trvl-media.com/lodging/33000000/32150000/32147300/32147213/bb5c3a93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Air conditioning TV Ceiling fan Hair dryer Private bathroom Rainfall showerhead Minibar Satellite channels - Sleeps 2 - 1 King Bed ## You may also like Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9070000/9062500/9062475/e6380dbf_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BFH-ATTRACTION-Deluxe-Hotel.h32147213.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BFH-ATTRACTION-Deluxe-Hotel.h32147213.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62636%2C-87.07545&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TnexqQOBPBkiGiVnMfWYsoNYHAs=) Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 5 min walk - 0.4 km - Playa del Carmen Main Beach - 6 min walk - 0.6 km - Mamitas Beach - 11 min walk - 1.0 km - Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km - Xcaret Eco Theme Park - 14 min drive - 10.2 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪Mercado Los Portales - ‬1 min walk - ‪La Brocherie - ‬1 min walk - ‪Café Andrade - ‬2 min walk - ‪Yum Yum - ‬2 min walk - ‪El Charco De Las Ranas Grill - ‬2 min walk ## About this property ### Illusion Xpress (Attraction Hotel Deluxe) Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Illusion Xpress (Attraction Hotel Deluxe) provides free continental breakfast, a terrace, and a snack bar/deli. Guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool along with sun loungers - Luggage storage, a 24-hour front desk, and a front-desk safe - Smoke-free premises, concierge services, and tour/ticket assistance - An elevator - Guest reviews say great things about the helpful staff Room features All guestrooms at Illusion Xpress (Attraction Hotel Deluxe) feature perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and hair dryers - 32-inch TVs with satellite channels - Wardrobes/closets, ceiling fans, and daily housekeeping ## Similar properties ![Comfort Room | View from room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/15526417.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Boutique Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 816 reviews CA $61 CA $77 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/e60814e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 1,002 reviews CA $91 CA $114 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=1587167&PinnedHotelID=1587167&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/4000000/3880000/3874100/3874019/27383e55.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pelicano Inn Playa del Carmen - Beachfront Hotel Downtown Playa del Carmen - On private beach - Free WiFi - Restaurant - Air conditioning 8.2 Very good 321 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=3874019&PinnedHotelID=3874019&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.4 Very good 543 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,260 reviews CA $71 CA $90 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 798 reviews CA $54 CA $70 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/b19092f6_edited_e1f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Turquesa - Playa del Carmen Downtown Playa del Carmen - Pool - Breakfast included - Kids pool - Free WiFi 6.8 323 reviews CA $52 CA $67 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BALAM Playa - 15 Th. Ave Downtown Playa del Carmen - Pool - Breakfast included - Pet-friendly - Free WiFi 6.0 247 reviews CA $32 CA $42 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/10000000/9800000/9794300/9794206/3ff2fdd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Margarita, Boho Chic Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 9.0 Wonderful 600 reviews CA $80 CA $100 total includes taxes & fees Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=9794206&PinnedHotelID=9794206&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,566 reviews CA $46 CA $60 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (MXN 120 per day) - Street parking available ### Food and drink - Free continental breakfast available daily 8:30 AM to noon - Snack bar/deli ### Things to do - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach cabanas (surcharge) - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (35 inch wide door) - Handrails in stairways (35 inches high) - Low-height door lock - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk (37 inches high) - Wheelchair-width doorways ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with satellite channels ### Food and drink - Minibar ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your passport after booking If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast. This property's beach club is 600 yards (550 meters) away. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Destination fee: MXN 33.94 per person, per night. This fee does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: MXN 120 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Housekeeping is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Onsite parties or group events are strictly prohibited Long-term renters welcome Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Alcohol is not served at this property ### Property is also known as Xcala Illusion Express Hotel Playa del Carmen Xcala Illusion Express Hotel Xcala Illusion Express Playa del Carmen ## Frequently asked questions ### Does Illusion Xpress (Attraction Hotel Deluxe) have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM. ### Is Illusion Xpress (Attraction Hotel Deluxe) pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Illusion Xpress (Attraction Hotel Deluxe)? > Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Illusion Xpress (Attraction Hotel Deluxe)? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Illusion Xpress (Attraction Hotel Deluxe) located? > Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. Mamitas Beach and Xenses Park are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Illusion Xpress (Attraction Hotel Deluxe) Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.8 Location ### 8.2 Staff & service ### 7.8 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 143 8 - Good 91 6 - Okay 44 4 - Poor 25 2 - Terrible 40 ### 8/10 Good #### WENDELL Sep 24, 2025 Liked: Staff & service I would like to make a new reservation from September 24 through October 4. I would like to have room 408 if possible. Thank you. Wendell Day ##### WENDELL Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Dom Jul 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### Dom Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Keith Sep 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location. ##### Keith Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Adriana Jan 31, 2024 Liked: Staff & service, property conditions & facilities Great place near everything ##### Adriana Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Radomir Nov 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very Nice Room with Confort King bed! Very clean! I'm Coming Back for Sure. Hotel Stuff very helpful! Super Nice! Not too Far walk to the beach! Fantastico! ##### Radomir ### 10/10 Excellent #### Steve Aug 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez ##### Steve Stayed 5 nights in Aug 2023 ### 4/10 Poor #### MASOUMEH Mar 9, 2024 Liked: Staff & service Disliked: Cleanliness, amenities I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly. ##### MASOUMEH Stayed 5 nights in Feb 2024 ### 2/10 Terrible #### Verified traveller Nov 29, 2023 Disliked: Staff & service #### AVOID! Upon our arrival to the hotel, my reservation was cancelled as there was no rooms available. The hotel hasn't processed our refund yet and it is not replying to us or hotels.com. Avoid booking with this hotel. ##### Verified traveller Stayed 2 nights in Oct 2023 ### 2/10 Terrible #### Dave Jan 26, 2024 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities There was usually no water at all. So no showers or using the toilet. Very noisy hotel. Staff starts making noise at 7am waking people up and not to mention the people who stay theyre! Only 2 towels per room. Not at all a 4 star. More like. 2. ##### Dave Stayed 7 nights in Jan 2024 ### 6/10 Okay #### Karen Dec 28, 2022 Liked: Cleanliness Disliked: Staff & service I came in very late, since there were obstacles to getting my bag to my room, I would have appreciated some help. I had to insert the key to get lighting, but I had no outdoor lighting, I had to enter, set everything down and find my phone in the dark. ##### Karen Stayed 1 night in Dec 2022 ### 4/10 Poor #### Bruce Dec 23, 2023 Disliked: Amenities, property conditions & facilities When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return. ##### Bruce Stayed 12 nights in Dec 2023 ### 8/10 Good #### Rory Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night. ##### Rory Stayed 5 nights in Oct 2025 ### 2/10 Terrible #### Patricia Sep 20, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Bad service bad breakfast bad swimming pool ##### Patricia Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### JUAN HERNANDEZ Sep 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### JUAN HERNANDEZ Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Bouchra Aug 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff Patricia was wonderful she did make sure that my stay in wonderful Thank you Patricia ##### Bouchra Stayed 6 nights in Jul 2025 ### 4/10 Poor #### Adrian Aug 7, 2025 Liked: Staff & service, amenities Detalles en los baños, la alberca no funcionaba, cobros no esperados ##### Adrian Stayed 5 nights in Aug 2025 ### 8/10 Good #### Nancy Jul 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and spacious. Tasty breakfast sandwiches . Only thing, the safe is not so safe. Technically anyone would be able to open it. ##### Nancy Stayed 6 nights in Apr 2025 ### 6/10 Okay #### Amanda Rose Jun 24, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities My condo was under renovations for the pool this week so I was looking for somewhere nice to stay for the night that had a pool. Upon checking in I went to the rooftop pool to realize there’s no water in the pool and that it was in fact also under maintenance this is very disappointing and I checked out immediately I Feel like I wasted my money. You should be letting people know before they book that the pool is not in use. ##### Amanda Rose Stayed 1 night in Jun 2025 ### 4/10 Poor #### javier Jun 4, 2025 Liked: Cleanliness, staff & service, room comfort pues lo que ofertan no lo encontramos, en el sitio web decia que teniamos acceso a playa y camastros, pero nos comentaron que eso era en otro hotel ##### javier Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Sonia May 30, 2025 Liked: Cleanliness Pobre mantenimiento de la estructura. Lugar céntrico. Personal muy amable ##### Sonia Stayed 5 nights in May 2025 ### 8/10 Good #### Cláudia Apr 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great! ##### Cláudia Stayed 3 nights in Apr 2025 ### 8/10 Good #### Yelitza Apr 26, 2025 Liked: Cleanliness, staff & service El hotel es pequeño, está en una área cómoda para caminar. Las atenciones buena. ##### Yelitza Stayed 2 nights in Apr 2025 ### 8/10 Good #### nelson Apr 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities To dark my room ##### nelson Stayed 1 night in Apr 2025 ### 10/10 Excellent #### James Apr 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay, excellent location. Very clean, friendly staff. Will stay again ##### James Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### George Mar 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Thanks ##### George Stayed 3 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Hotel Riu Playacar - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Playacar-All-Inclusive.h580668.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - 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