Title: BALAM Playa - 15 Th. Ave - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BALAM Playa - 15 Th. Ave Hotel with a nearby private beach, a short walk to Playa del Carmen Main Beach ![Private beach nearby, beach bar](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/253174cc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6d6811c2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/b971d1cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/d94270eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/4eb5741b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Playa del Carmen, BALAM Playa - 15 Th. Ave offers vibrant energy and relaxation. Enjoy a free continental breakfast, outdoor pool, and beach bar. Helpful staff assist with tours, and in-room WiFi keeps you connected. 6.0 ## Popular amenities - Bar - Parking available - Pool - Breakfast included - Housekeeping - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct. 14 - Oct. 15](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=84105035&PinnedHotelID=84105035&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Family Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6c052857.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 5 - 2 Queen Beds OR 1 Twin Sofa Bed ![Terrace/patio](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/6d6811c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 3 - 1 King Bed OR 1 Twin Sofa Bed ![Deluxe Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/063e9aac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 2 - 1 King Bed ![Executive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/71fa166d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 3 - 1 Double Bed OR 1 Twin Bed ![Exclusive Studio Suite](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/46385edd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 2 - 1 Queen Bed ![Individually decorated, individually furnished, soundproofing, free WiFi](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/ffd58380.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 2 - 1 King Bed ![Individually decorated, individually furnished, soundproofing, free WiFi](https://images.trvl-media.com/lodging/85000000/84110000/84105100/84105035/0fb4fdd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Studio Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Ceiling fan Private bathroom - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/69000000/68900000/68897700/68897679/92ea0a63_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Moxché Playa del Carmen - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62403%2C-87.07664&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uU_QOQjAWpZPlKb0idvJGHBhovk=) 15 Avenida Nte Centro, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.2 km - Playa del Carmen Main Beach - 3 min walk - 0.3 km - Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km - Playacar Beach - 5 min walk - 0.4 km - Mamitas Beach - 14 min walk - 1.2 km #### Getting around - Cancun Intl. Airport (CUN) - 47 min drive #### Restaurants - ‪Pollos El Pechugon - ‬2 min walk - ‪Tacos Chac Pel - ‬3 min walk - ‪Marley Coffee - ‬2 min walk - ‪Burger Playa - ‬2 min walk - ‪Mulix Cocina Boutique Pdc - ‬1 min walk ## About this property ### BALAM Playa - 15 Th. Ave Hotel near Quinta Avenida Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, BALAM Playa - 15 Th. Ave provides free continental breakfast, a beach bar, and more. Stay connected with free in-room WiFi. Additional perks include: - An outdoor pool - Self parking (surcharge), tour/ticket assistance, and luggage storage - A 24-hour front desk, concierge services, and a porter/bellhop - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and offer comforts such as first-run movies and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls. More conveniences in all rooms include: - Bathrooms with heated floors and showers - 40-inch Smart TVs with Netflix, streaming services, and premium channels - Wardrobes/closets, full-sized refrigerators/freezers, and first-run movies ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/113000000/112010000/112001500/112001418/e3c25d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CASA TORTUGA 5Th. Ave Downtown Playa del Carmen - Spa - Pet-friendly - Free WiFi - Air conditioning 8.0 Very good 82 reviews CA $31 CA $41 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=112001418&PinnedHotelID=112001418&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 313 reviews CA $43 CA $57 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 793 reviews CA $42 CA $55 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=37070571&PinnedHotelID=37070571&HadPinnedHotel=true®ionId=-1&adults=2) ![Comfort Room | View from room](https://images.trvl-media.com/lodging/2000000/1170000/1163400/1163348/15526417.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Illusion Boutique Hotel Downtown Playa del Carmen - Pool - Breakfast included - Free WiFi - Air conditioning 7.6 Good 815 reviews CA $50 CA $65 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1163348&PinnedHotelID=1163348&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/89000000/88230000/88224100/88224050/8479d63a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel B&B - 5th Avenue Downtown Playa del Carmen - Pool - Free WiFi - Air conditioning - Laundry 7.6 Good 246 reviews CA $34 CA $53 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=88224050&PinnedHotelID=88224050&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Paradise Downtown Playa del Carmen - Pool - Breakfast included - Spa - Free WiFi 8.4 Very good 536 reviews CA $46 CA $59 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/4000000/3580000/3575300/3575261/b19092f6_edited_e1f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maya Turquesa - Playa del Carmen Downtown Playa del Carmen - Pool - Breakfast included - Kids pool - Free WiFi 6.8 322 reviews CA $38 CA $50 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=3575261&PinnedHotelID=3575261&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/93000000/92510000/92502500/92502420/8ab9a52e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MAYAB Playa - 5Th. Ave Downtown Playa del Carmen - Free WiFi - Air conditioning - Bar - Housekeeping 6.8 88 reviews CA $26 CA $35 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=92502420&PinnedHotelID=92502420&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9120000/9118800/9118779/a012a9b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach House Hotel Downtown Playa del Carmen - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 7.8 Good 475 reviews CA $35 CA $46 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=9118779&PinnedHotelID=9118779&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/2000000/1050000/1046900/1046894/ab3f8b2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tukan Hotel Playa del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free WiFi - Restaurant 6.8 980 reviews CA $55 CA $73 total includes taxes & fees Nov 13 - Nov 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=1046894&PinnedHotelID=1046894&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (USD 10 per day) - Street parking available - Uncovered self parking on site (USD 10 per day) - Onsite parking includes off-street options ### Food and drink - Free continental breakfast available daily 8:00 AM to 10:00 AM - A beach bar ### Things to do - Outdoor pool ### Family friendly - In-room full-sized refrigerator/freezer - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Lockers - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Outdoors - Direct access to a private beach ### Accessibility - No elevator ### More - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer (on request) - Heated bathroom floor - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch smart TV with premium cable channels - First-run movies - Netflix - Streaming services ### Food and drink - Full-sized refrigerator/freezer ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 5 per pet, per day ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Uncovered self parking fee: USD 10 per day - Nearby parking fee: USD 10 per day (164 ft away) - Pet fee: USD 5 per pet, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Property Registration Number HSR190307TC4 ### We should mention This property does not have elevators Pool access available from 8:00 AM to 11:00 PM ### Property is also known as BALAM Playa - 15 Th. Ave Hotel BALAM Playa - 15 Th. Ave Playa del Carmen BALAM Playa - 15 Th. Ave Hotel Playa del Carmen ## Frequently asked questions ### Does BALAM Playa - 15 Th. Ave have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM. ### How much does it cost to stay at BALAM Playa - 15 Th. Ave? > As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on Oct 16, 2025 start from CA $23.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BALAM-Playa-15-Th-Ave.h84105035.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is BALAM Playa - 15 Th. Ave pet-friendly? > Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day. ### How much is parking at BALAM Playa - 15 Th. Ave? > Self parking is available for USD 10 per day. ### What time is check-in at BALAM Playa - 15 Th. Ave? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at BALAM Playa - 15 Th. Ave? > Check-out is at noon. ### Where is BALAM Playa - 15 Th. Ave located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## BALAM Playa - 15 Th. Ave Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.0 Cleanliness ### 5.8 Amenities ### 6.0 Staff & service ### 6.0 Eco-friendliness ### 5.6 Property conditions & facilities 10 - Excellent 51 8 - Good 47 6 - Okay 51 4 - Poor 29 2 - Terrible 65 ### 10/10 Excellent #### Phetnikone Jun 12, 2025 Liked: Staff & service, amenities, property conditions & facilities Simple hotel ##### Phetnikone Stayed 3 nights in Jun 2025 ### 8/10 Good #### VICTOR May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and it has about everything you need ##### VICTOR Stayed 4 nights in May 2025 ### 6/10 Okay #### Julian Aug 18, 2025 Liked: Cleanliness No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it, ##### Julian Stayed 7 nights in Jul 2025 ### 8/10 Good #### Dimitri Jan 12, 2025 Liked: Property conditions & facilities Disliked: Cleanliness Cosy place with a nice walking distance to the beach. ##### Dimitri Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Kazuhiko Jun 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff is very kind for me. ##### Kazuhiko Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Pablo Aug 9, 2025 Disliked: Staff & service, property conditions & facilities very noisy in my experience ##### Pablo Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Tyler Sep 17, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money ##### Tyler Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### Fidel Sep 6, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The property lost power , they didn’t help at nothing on all , they didn’t had the possibility to relocate on another hotel … not power , not air conditioner, not water … you couldn’t take showers, you couldn’t sleep in suffocate room, the toilet was full of pee & poo about 3 days , you couldn’t charge your cell phone..so , my staying wasn’t nothing fine… was a bad experience in this Balam playa hotel … I won’t be there never again 👎 ##### Fidel Stayed 15 nights in Aug 2025 ### 2/10 Terrible #### Niket Mar 15, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc. ##### Niket ### 2/10 Terrible #### William Apr 10, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is a horrible hotel they used photos that are not the true thing false avertisment ##### William Stayed 5 nights in Apr 2025 ### 6/10 Okay #### Marcos Jul 10, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above. ##### Marcos Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Hiram May 5, 2025 12 ##### Hiram Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Omer Aug 18, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam. ![](https://a.travel-assets.com/ugc/hotel-reviews/b7b7a289-8088-4749-a36d-96a3a172c72d-1755545646352.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Omer Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### DAN EARL Mar 26, 2024 Disliked: Amenities, property conditions & facilities wrong place to stay ##### DAN EARL Stayed 6 nights in Mar 2024 ### 6/10 Okay #### GEORGE May 6, 2025 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Ummm A tile fell off the shower wall as I was bathing. Scared the crap out of me because it was rather big. I had to gingerly pick up the pieces so I wouldn't cut my foot stepping out of the shower. Management didn't seem too concerned when I told them. Bed was hard. Wifi was nonexistent in my room. A/c worked great & the pool was nice ##### GEORGE Stayed 4 nights in May 2025 ### 10/10 Excellent #### Jesus Antonio Mar 24, 2025 Liked: Amenities, property conditions & facilities customer service ##### Jesus Antonio Stayed 1 night in Mar 2025 ### 10/10 Excellent #### George Mar 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Better than expected Price is right, clean , close to everything, (must like bird sounds day and night ##### George Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Angela Mar 22, 2025 Liked: Amenities This hotel was exactly what we were wanting! The location is wonderful, located next to so many different shops and restaurants in very close to the beach. Rooms are basic but clean. The rooms are only $25 a night so the price is awesome if you’re coming here expecting all types of amenities, you will be disappointed. We are used to staying in budget hotels so this is exactly what we were looking for! The breakfast is toast, juice, and coffee, if this is something that is not to your liking, there are plenty of other breakfast restaurants around this hotel. The rooftop pool was awesome. We had the whole thing to ourselves every night. We would definitely stay here again please don’t let all the other negative comments. Stop you from staying here if you’re wanting a budget friendly hotel in a great location than this will be the hotel for you. ##### Angela Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### mohamed el mechry Feb 13, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Ever have accommodation like this ##### mohamed el mechry Stayed 3 nights in Jan 2024 ### 8/10 Good #### Alvaro Nov 10, 2024 It's ok ##### Alvaro Stayed 1 night in Jul 2024 ### 4/10 Poor #### Ivan Apr 21, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Bad breakfast. Not very clean. Old hotel. ##### Ivan Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Jeffery Jan 17, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Broken main door!!!! ##### Jeffery Stayed 1 night in Jan 2025 ### 6/10 Okay #### Arlen Apr 4, 2024 Disliked: Staff & service, property conditions & facilities The hotel is not like in the pictures, the swimming pool area is in bad conditions. They don't mention what type of breakfast they offer and it is just one coffee, one orange juice and a piece of bread ##### Arlen Stayed 6 nights in Mar 2024 ### 6/10 Okay #### Yesnia Dec 27, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Customer service was not the best you paid what you get it’s more like a motel ##### Yesnia Stayed 3 nights in Dec 2023 ### 6/10 Okay #### ramon Mar 24, 2024 Ok ##### ramon Stayed 1 night in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Ocean Maya Royale - 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