[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Anah Luxury Condos by Baitna Family-friendly hotel with a fitness center and a rooftop terrace ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/fa25b60c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fridge](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/8e670ae4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/4a4ef604.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/71864429.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/44787910.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers at Anah Luxury Condos by Baitna enjoy city views from the rooftop terrace and schedule rejuvenating massages between dips in the children's pool. The property offers free self parking and WiFi, with outdoor activities keeping families entertained throughout their stay. 8.4 Very good ## Popular amenities - Bar - Spa - Kitchen - Pool - Pet-friendly - Gym ## Room options ### Check availability for these dates Tonight [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18678619&PinnedHotelID=18678619&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 3 of 3 rooms ![Fridge](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/4c5a8139.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 1 Bedroom 7.0 Good 2 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer LED TV Ceiling fan Separate bedroom - 861 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed and 1 Twin Sofa Bed ![50-inch LED TV with cable channels, TV](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/e5e03617.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 2 Bedrooms 7.6 Good 4 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Kitchen Full-sized refrigerator/freezer LED TV Ceiling fan 2 bedrooms - 1615 sq ft - 2 bedrooms - City view - Sleeps 5 - 1 King Bed, 1 Twin Sofa Bed and 2 Double Beds ![Luxury Penthouse, 2 Bedrooms](https://images.trvl-media.com/lodging/19000000/18680000/18678700/18678619/616ed0eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Penthouse, 2 Bedrooms 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Private plunge pool Air conditioning Kitchen Full-sized refrigerator/freezer LED TV Premium bedding - City view - Sleeps 5 - 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed OR 2 King Beds and 1 Twin Sofa Bed ## You may also like Ad ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 14 reviews CA $393 CA $479 total includes taxes & fees Oct 8 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Anah-Luxury-Condos-By-Baitna.h18678619.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Anah-Luxury-Condos-By-Baitna.h18678619.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63086%2C-87.07326&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=moioOunmc5H0Qsqc57aVlxAMpLM=) Avenida 20 con Calle 14, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 5 min walk - 0.4 km - Playa del Carmen Main Beach - 6 min walk - 0.6 km - Mamitas Beach - 9 min walk - 0.8 km - Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km - Playacar Beach - 18 min walk - 1.5 km #### Getting around - Cancun Intl. Airport (CUN) - 50 min drive #### Restaurants - ‪Don Sirloin - ‬3 min walk - ‪Vips Constituyentes - ‬4 min walk - ‪Los Bisquets Bisquets Obregón - ‬1 min walk - ‪Sabrina – Tradizioni Italiane - ‬3 min walk - ‪El Compa - Birria Y Asadas - ‬2 min walk ## About this property ### Anah Luxury Condos by Baitna Family-friendly hotel near Quinta Avenida Playa del Carmen Main Beach and Mamitas Beach are located near Anah Luxury Condos by Baitna, which provides a poolside bar, a rooftop terrace, and a garden. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a bar and a gym. Other perks include: - An outdoor pool and a children's pool, along with pool umbrellas - Free self parking - A roundtrip airport shuttle (surcharge), babysitting (surcharge), and tour/ticket assistance - An elevator, a front-desk safe, and barbecue grills Room features All guestrooms at Anah Luxury Condos by Baitna feature thoughtful touches such as premium bedding and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning. Extra amenities include: - Rainfall showers and hair dryers - 50-inch LED TVs with cable channels - Kitchens, refrigerators, and ceiling fans ## Similar properties ![View from property](https://images.trvl-media.com/lodging/78000000/77030000/77028500/77028471/dd919567.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Singular Dream Beach Residences Zazil-ha - Pool - Free WiFi - Air conditioning - Laundry 8.6 Excellent 619 reviews CA $46 CA $59 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=77028471&PinnedHotelID=77028471&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/90000000/89760000/89756400/89756321/75a5af2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ceren Luxury Apartments by Spot Rentals Zazil-ha - Pool - Free WiFi - Air conditioning - Outdoor space 8.4 Very good 59 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=89756321&PinnedHotelID=89756321&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/121000000/120310000/120309800/120309709/e5af1877.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MK Beach playa del carmen Downtown Playa del Carmen - 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Pool - Spa - Free WiFi - Air conditioning 8.6 Excellent 91 reviews CA $159 CA $201 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=91007017&PinnedHotelID=91007017&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Limited onsite parking (max 1 space per unit) - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A poolside bar ### Things to do - Children's pool - Gym - Outdoor pool ### Family friendly - Babysitting (surcharge) - Children's pool - In-room kitchen - In-room refrigerator - Outdoor pool - Separate bedroom ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping (on request) - Tour and ticket assistance ### Business services - Business center ### Outdoors - Barbecue grill - Garden - Pool umbrellas - Rooftop terrace ### Spa - Couples treatment rooms - Massage - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible spa ### More - Built in 2014 - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 50-inch LED TV with cable channels ### Food and drink - Kitchen - Refrigerator ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board on request - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 9:00 AM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 34 (exact amount varies) at check-out For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs only Up to 33 lbs per pet ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: USD 300 per accommodation, per stay - Electricity fee: USD 1 per night for use per kWh. We have included all charges provided to us by the property. This property charges consumption-based electricity fees for use over 20 kWh per day. ### Optional extras - Airport shuttle fee: USD 60 per person (one way) - Airport shuttle fee per child: USD 15 (one-way), (up to 8 years old) - Housekeeping fee: USD 34 per day - Air conditioning is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and access to the heated pool This property accepts credit cards and cash Long-term renters welcome This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Parking height restrictions apply Guests under 18 years old are not allowed in the health club or fitness facility This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Anah Luxury Condos Baitna Playa del Carmen Anah Luxury Condos Baitna Anah Luxury Baitna Playa del Carmen Anah Luxury Baitna Anah Condos By Baitna Carmen Anah Luxury Condos by Baitna Hotel Anah Luxury Condos by Baitna Playa del Carmen Anah Luxury Condos by Baitna Hotel Playa del Carmen ## Frequently asked questions ### Does Anah Luxury Condos by Baitna have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Anah Luxury Condos by Baitna pet-friendly? > Yes, this property allows dogs with a maximum weight of up to 33 lbs per pet. ### How much is parking at Anah Luxury Condos by Baitna? > Self parking is free at this property. ### What time is check-in at Anah Luxury Condos by Baitna? > Check-in start time: 3:00 PM; Check-in end time: 9:00 AM. Late check-in is available during limited hours. ### What time is check-out at Anah Luxury Condos by Baitna? > Check-out is at 11 AM. ### Does Anah Luxury Condos by Baitna provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 60 per person applies. ### Where is Anah Luxury Condos by Baitna located? > This family-friendly Playa del Carmen hotel is located in a shopping district, within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Anah Luxury Condos by Baitna Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 68 8 - Good 47 6 - Okay 12 4 - Poor 11 2 - Terrible 3 ### 9.0/10 Cleanliness ### 8.4/10 Staff & service ### 8.4/10 Amenities ### 9.0/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ### 10/10 Excellent #### Douglas Apr 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location near restaurants and shopping, quiet with no street noise, large two bedroom unit, great price. ##### Douglas Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Teresa Nov 11, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sólo estuvimos una noche. agradable, limpio, bien hubicado. ##### Teresa Stayed 1 night in Nov 2017 ### 10/10 Excellent #### Frank Dec 2, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loves the location first and foremost. Kind and polite staff and cleanliness are top notch. Have stayed here once before and hope to return again. ##### Frank ### 10/10 Excellent #### Cristiano Mar 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property close to the shopping street quinta avenida. Beautiful roof top pool. ##### Cristiano Stayed 6 nights in Mar 2023 ### 2/10 Terrible #### Gil Jan 10, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Shame I have to tell you I’m a long time gold member in Hotels.com And I’ve experienced one of the worst vacations I ever had The front desk guys were rude and charged us 300 dollars because they saw an ashtray that we brought from the balcony before check out ##### Gil Stayed 3 nights in Jan 2023 ### 2/10 Terrible #### ESTEFANIA Mar 26, 2023 ##### ESTEFANIA Stayed 2 nights in Mar 2023 ### 8/10 Good #### Noreen Mar 21, 2023 Liked: Property conditions & facilities, room comfort ##### Noreen Stayed 13 nights in Mar 2023 ### 8/10 Good #### Verified traveller Jan 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Belle place et bon séjours !!! Appartement confortable, propre, bien situé. L’accueille était rapide et efficace ainsi que le check-out. L’installation en general étaient bien entretenues. Todo perfecto!! ##### Verified traveller Stayed 4 nights in Jan 2023 ### 6/10 Okay #### Verified traveller Dec 18, 2022 Disliked: Cleanliness, room comfort #### Small It was okay but very small The pictures makes it look bigger than it is. I probably won't stay here again. Ok for 1 but not so great for 2 ##### Verified traveller Stayed 10 nights in Nov 2022 ### 10/10 Excellent #### Julio Dec 10, 2022 ##### Julio Stayed 3 nights in Dec 2022 ### 4/10 Poor #### Briana Quintin Sep 19, 2022 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service La propiedad está bien, el departamento es cómo en las fotos, tiene buena ubicación, cuenta con estacionamiento pero no me volvería a hospedar aquí ni lo recomendaría. El escusado de mi habitación no servía, tampoco la tv, las instalaciones un poco descuidadas, sobre todo el área de la alberca. Los Jacuzzis no sirven, solo puedes consumir 20 kwh por día de luz y si te pasas te cobran 5 pesos cada kwh, fui súper precavida con eso y aún así pague, sugerí que ya lo incluyan en la tarifa, es la única propiedad que me ha dicho algo así, la cafetera no tenía filtro y nos dijeron que teníamos que comprarlo, en cuanto a mi tv nos comentaron que eran teles muy viejas y que la siguiente semana las cambiaban y bueno nos quedamos sin tele en nuestra habitación. Primero me entregaron un cuarto que no era nada parecido a las fotos de lo que había reservando, baje a recepción y me cambiaron, pero lo que más nos impresionó fue la actitud de una de las supervisoras cuando quisimos platicar todo esto, muy mala, nada de empatía, poca capacidad de recibir feedback, parecía que nos daba el avión, una actitud indiferente y cuando solicitamos su nombre nos dijo “no” y nosotros “porque?” Y dijo “No puedo” mientras se iba alejando de espaldas, le valió, es una chica de lentes de estatura media cabello corto un poco rojizo, no logramos conseguir su nombre, ojalá puedan capacitar al personal. ##### Briana Quintin Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Ariadna Generosa Sep 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La suite nos encanto, muy bien equipada, y el personal siempre amable y atento. :) ##### Ariadna Generosa Stayed 6 nights in Aug 2022 ### 8/10 Good #### Roberto Aug 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the privacy and the proximity of the property to the 5th Av. The apartment should have more amenities like a bench on the bathroom. One shower has nothing to put the shampoo and conditioner so we set it on the floor. Check in must be faster and there is lot a ways to do it. Also the check out. In all my before stays, I never have to wait for someone to check the apartment so I can't get my cash deposit back. But overall it was fine ##### Roberto Stayed 7 nights in Aug 2022 ### 10/10 Excellent #### Pedro Jul 28, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen edificio, excelente servicio de los empleados y muy tranquilo la ubicación y todo céntrico lo único que no me gusto es sobre los kw que si consumes mas de lo que te ofrecen por los dias que estarás y es obvio pero , al utilizar la estufa eléctrica vas a consumir mas luz de lo normal y trate de ahorrar luz con los a/c para no pasarme y aún así me pase un poco pero de ahi en fuera todo bien en un futuro puedan dar mas kw para utilizar todo de mejor forma ##### Pedro Stayed 1 night in Jul 2022 ### 6/10 Okay #### Larry Jul 23, 2022 Liked: Amenities, property conditions & facilities Good location. Nice facility. Check in not friendly. Room was not as clean as should be. ##### Larry Stayed 2 nights in Jul 2022 ### 4/10 Poor #### Cesar Jul 18, 2022 Disliked: Cleanliness, staff & service, amenities If you are planning to stay at this condominium you need to know what to expect once you check in and you will then make the wise decision to stay or not to stay. You check in with the condominium guard, he is the one giving you the keys of your condo. The guard is just the guard so he has no answers for you. there is nobody to talk to if you are in need of anything. The Guard will take the amount of $300.00 Cash at check in. At check out it took more than one hour to get the money back due to my deposit was missing. You are only allow to 40 Kw per day of electricity any additional Kws they will take it from the $300. (FYI the refrigerator alone consumes this amount of electricity daily), so be aware of the final bill because it is very hot in Playa. By the way you never get to see the meter!. Once at the apartment, there was no water pressure, no hot water and the place was above 100 degrees. If you plan to have visitors, no visitors are allow. You need to wear a wrist Band, if you don't return the band it is $20.00 for each wb. Pool was terrible, it was very small. Good luck ##### Cesar Stayed 2 nights in Jul 2022 ### 4/10 Poor #### Emmanuelle Jul 14, 2022 Liked: Cleanliness, amenities El departamento está bien ubicado y lindo pero tuvimos unos inconvenientes. Primero un baño que se tapaba y que optamos por no usar. No te avisan pero no hay que poner papeles en el inodoro. Luego nos volvieron locos que había olor a cigarrillo en este baño y que dejemos de fumar ahí cuando no fumamos. Fue todo un tema para que entendieron que el olor venía por la rejilla y que no era responsabilidad nuestra. Nos enteramos que con este argumento nos querían sacar el depósito. Y tercero los aires programados estaban programados en 20 grados todo el día pero tardamos un par de días en entenderlo ya que nos íbamos a las 8 de la mañana para volver a las 21 y no entendíamos porque los aires están prendidos cuando volvíamos. Este fue otro tema, ellos no querían desprogramarlos, tuvimos que bajar la térmica y nos cobraron IGUAL un suplemento de consumo de energía. Son muchos temitas por cinco noches. Digamos que hubo un poco de mala fe porque todo era muy sencillo de resolver pero como que de todo parecía que teníamos la culpa. En fin, si van, avisen el olor al entrar, bajen la térmica del aire al salir y usen solo el baño del cuarto con dos camas dobles. ##### Emmanuelle Stayed 5 nights in Jul 2022 ### 8/10 Good #### Fidel Jul 3, 2022 ##### Fidel Stayed 3 nights in Jun 2022 ### 8/10 Good #### Marla Jun 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No había agua Todo estuvo bien solo q la primera vez no teníamos agua ##### Marla Stayed 1 night in Jun 2022 ### 8/10 Good #### blanca Jun 14, 2022 ##### blanca Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### El-Fadel May 18, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Second time staying there, love the place, area and location. Great staff, eager to help at all times. ##### El-Fadel Stayed 6 nights in May 2022 ### 8/10 Good #### Rossana Apr 1, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort EL DEPARTAMENTO MUY BONITO, LAS INSTALACIONES DE LA PISCINA INCOMODAS, EL BARTENDER MUY GOSERO. LOS JACUZZIS ESTAN FRIOS Y APAGADOS. ME COBRARON 30 DOLARES POR 3 BRAZALETES DE PAPEL QUE NO DEVOLVI PORQUE SE ME ROMPIERON. BUENA UBICACION. ##### Rossana Stayed 5 nights in Mar 2022 ### 4/10 Poor #### Prince Feb 7, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### "THIS IS NOT LUXURY" Last time I was in Playa Del Carmen I stayed at the Anah Sunset across the street from this place, I tried to go back there but they were booked...so I figured Anah Lux under the same name and owned by the same company would be just as nice. When they apply "LUXURY" to the name you would think as such which was NOT the case. The Front Desk staff are RUDE and NOT HELPFUL at all with any issues, one of them claimed to be the Owner of the place and instead of trying to retain me as a customer she gladly suggested that I leave. My room was SMALLER and they applied an EXTRA charge to have your sheets and towels changed daily, the phone did NOT work and there were SPIDERS in the room like they did NOT CLEAN the room prior to me arriving. Along with Hidden fees about the Linens there was an Electrical Meter for electricity used while staying at the Condo....so you could only run the AC for a limited amount of time to stay cool in a place where it's HOT 90% of the time, just another way to nickel and dime you for your US Dollars. Upon my departure I was informed that I would have to pay $20 US for a .1 cent paper wristband I received because in the contract you sign they want you to return it to them for SECURITY purposes, I wasn't going to do that...and most of all Travelers there is a $300 Deposit US that you have to pay BEFORE you can even get your room ON TOP of what you might have paid to stay there from site like Hotel.com which is where I made my reservation. ##### Prince Stayed 8 nights in Jan 2022 ### 4/10 Poor #### Farah Feb 1, 2022 Disliked: Staff & service, property conditions & facilities #### Ruined vacation This establishment does not include all their rules when you are booking, you only find out after when it is too late and you can not cancel at that point. There is NO indication when booking that you are limited to 20 kw per day and there is NO indication that you may not have guest over after 10 pm. I understand and appreciate that this is for our security, but I was bringing my boyfriend that arrived later to playa del Carmen, because my reservation was for 2 people but I had an appartment that fit 4 people the manager refused to help. The management has NO sense of customer service, they do not understand the frustration of their clients and have no idea how to communicate or find an alternative. The security was REALLY rude and yelled at my guest one day because he talked back to him. It was only 3 pm and he was yelling at my guest he did not want to let him in. Also the first night when I brought my boyfriend because he arrived at 2am and had no other place to go the security guard shut my electricity. I will NEVER ever give my money to such an establishment, they ruined our vacation. I do have to say that the employees at the front desk Mario, Anthony and Fernando were very nice and tried their best but they could not do anything because their manager Ofelia did like us and she refused to help. It really is to bad for this establishment to treat their guests in such a way. ##### Farah Stayed 7 nights in Jan 2022 ### 10/10 Excellent #### Luis Oct 10, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien la atencion y personal en general. El tema regulado del consumo de Luz ; esta bien sin embargo deberia ser mas claro o sencillo de los cargos . 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