Terrasse/patio

Joinery Hotel Pittsburgh, Curio Collection by Hilton – Avis

4 out of 5
Joinery Hotel Pittsburgh, Curio Collection by Hilton
453 Boulevard of the Allies, Pittsburgh, PA

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 310 avis sur 653." "
Note de 8 – Bien, d’après 159 avis sur 653." "
Note de 6 – Acceptable, d’après 94 avis sur 653." "
Note de 4 – Médiocre, d’après 54 avis sur 653." "
Note de 2 – Terrible, d’après 36 avis sur 653." "

8,8/10

Propreté

8,6/10

Service et personnel

7,8/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Guy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hôtel très propre et tranquille. À proximité de tous les services et points d'intérêts de Pittsburgh.
Séjour de 2 nuits en février 2024
Bonnie Smith; Front Office Manager a répondu le 21 févr. 2024
Merci beaucoup pour votre récent séjour et votre avis ! Nous sommes très heureux de voir que vous avez apprécié votre visite et avons hâte de vous accueillir à nouveau!

8/10 – Bien

Annick

Séjour de 1 nuit en juillet 2023
Bonnie Smith; Front Office Manager a répondu le 27 juill. 2023
Thank you so much for your recent stay and your review! We're sorry that you didn't fully enjoy your visit. We will make note of your score and work on improving our guest experience. We hope you will consider staying with us again to see how we've improved thanks in part to you!

8/10 – Bien

Dominic

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was great. Room was clean, although very small. Lots of parking options around the hotel.
Séjour de 1 nuit en juillet 2023
Bonnie Smith; Front Office Manager a répondu le 21 juill. 2023
Thank you so much for your recent stay and your review! We're pleased to see you enjoyed most of your stay and hope to see you again, soon!

10/10 – Excellent

Francois, MONTRÉAL

Points forts : Propreté, service et personnel
Bien situé!
Séjour de 4 nuits en avril 2023
Bonnie Smith; Front Office Manager a répondu le 22 avr. 2023
Merci beaucoup pour votre récent séjour et votre avis! Nous sommes ravis que vous ayez apprécié votre visite et espérons vous revoir bientôt !

8/10 – Bien

France

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Facilité d'aller au Heinz Field à pied. Près des restos à pied. Nous avons choisi l'Hotel pour les bornes électriques mais hélas, seulement pour les Tesla. La chambre vraiment trop petite. Tout es à l'étroit. Les ascenseurs très très lente voir désagréable.
Séjour de 2 nuits en août 2022
Donato Coluccio a répondu le 31 août 2022
France thank you leaving a review. Have an exceptional afternoon!

10/10 – Excellent

Maya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Henry

Shower and soap tray broken
Séjour de 2 nuits en mai 2024
ockeen a répondu le 25 mai 2024
Thank you, Henry, for staying with us and leaving a review, we are truly saddened to hear about your experience and will use this opportunity to fix this error. We hope you consider us again in the future to provide you with a better experience.

2/10 – Terrible

Stephan

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
ockeen a répondu le 26 mai 2024
Hello Stephan, thank you for staying with us and leaving a review. We take this very seriously as we hope to always improve the experience for our guests. We would love to hear more from you on how we can make a future stay for you and the rest of our valued guests better.

6/10 – Acceptable

Amanda

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
Finishes are lacking (items not secured to wall, toilet seat loose, stains on carpet).
Séjour de 2 nuits en mai 2024
Pareis Gardner a répondu le 19 mai 2024
Amanda, I'm so sorry to hear about the lacking finishes you encountered in the room during your stay with us. I will be sure to let our housekeeping and engineering team know about these issues, as we strive to make all guests feel comfortable and relaxed. We hope you consider staying with us again if you're ever in the Pittsburgh area to give us the opportunity to show you a genuine experience of The Joinery!

6/10 – Acceptable

Sharon

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Ockeen a répondu le 19 mai 2024
Thank you for your recent review and stay at our property. We do appreciate your business and your feedback as we use this to improve our standards for our valued guests.

10/10 – Excellent

Tuyet-Anh

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Far away from where I should go to but Uber is good. The room is quiet.
Séjour de 3 nuits en mai 2024
Pareis Gardner a répondu le 13 mai 2024
Tuyet-Ahn,Thank you for the 5-star review. We are very happy to hear that you enjoyed your stay with us, even being far from your desired destination. We pride ourselves on our unique hotel in the heart of Pittsburgh. We hope to welcome you back someday!

10/10 – Excellent

Michelle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect for a one night stay for a wedding we attended. Will definitely book in the future.
Séjour de 1 nuit en mai 2024
Pareis Gardner a répondu le 13 mai 2024
Michelle, Thank you so much for choosing our hotel for your one-night stay in Pittsburgh. We're thrilled to hear that our accommodations were perfect for your needs. We appreciate your positive feedback, and we would be more than happy to have you book with us again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to make your future stays just as enjoyable as this one!

10/10 – Excellent

Stanton

Points forts : Propreté, commodités et état et installations de l’hébergement.
Very nice hotel
Séjour de 1 nuit en mai 2024
Pareis Gardner a répondu le 11 mai 2024
Stanton, We highly appreciate you taking time to leave us a review. We here at the Joinery are pleased to hear that you enjoyed your stay with us. We hope to welcome you back one day in the future. Have an amazing weekend!

10/10 – Excellent

Samantha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Pareis Gardner a répondu le 17 mai 2024
Samantha,We highly appreciate your time and for leaving us a 5-star review. We are very pleased to hear that you enjoyed your stay with us. We hope to welcome you back again in the near future. Have an amazing weekend!

4/10 – Médiocre

Michael

Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Pictures didnt match the hotel. Rooms too small.
Séjour de 3 nuits en mai 2024
Pareis Gardner a répondu le 10 mai 2024
Michael,Thank you for your feedback. We apologize for any inconveniences the size of your room may have caused during your stay. As a boutique hotel, our rooms are designed to be cozier and comfortable, which explains the smaller size in most rooms. We hope to have the opportunity to welcome you back and provide a better experience! Have a great weekend.

8/10 – Bien

Audrey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff and clean rooms.
Séjour de 1 nuit en mai 2024
Pareis Gardner a répondu le 10 mai 2024
Audrey, I want to start off by thanking you for taking the time and leaving us a review! We are glad to hear that you enjoyed your stay with us and will share your review with our housekeeping and staff to keep up the good job! Have a great weekend.

10/10 – Excellent

Maia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Pareis Gardner a répondu le 10 mai 2024
Maia,Thank you so much for the 5-star review! At the Joinery, we strive to provide the best service and experience for each of our guests! We hope to see you again when you visit the area. Have a great weekend!

10/10 – Excellent

Alvin B

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Service was top notch. Location was perfect for me.
Séjour de 1 nuit en mai 2024
Pareis Gardner a répondu le 6 mai 2024
Alvin, I am so pleased to hear we could accommodate your needs and you enjoyed your time with us! We highly appreciate the 5-star review. Have an amazing week!

10/10 – Excellent

Christina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel, rooftop deck, dining
Séjour de 2 nuits en avril 2024
Pareis Gardner a répondu le 4 mai 2024
Christina,Thank you for the 5-star review! We here at the Joinery are very happy to hear that you enjoyed your stay with us. Have a great weekend!

6/10 – Acceptable

Stephanie

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Beautiful, clean hotel, great location for Pirates game and the inclines. Staff seemed overwhelmed during our visit. Also if you are staying with children, count them as adults when booking to get breakfast vouchers for the whole family. We had to buy breakfast for our kid because they only gave vouchers for adults for some reason.
Séjour de 2 nuits en avril 2024
Pareis Gardner a répondu le 4 mai 2024
Stephanie, Thank you for the review! We apologize for not explaining the vouchers thoroughly during check in - they can be used for any person staying in the room. As long as you book the breakfast package, the continental breakfast can be given to anyone. Again, thank you for the review and have a great weekend!

10/10 – Excellent

Kristian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No complaints!
Séjour de 1 nuit en février 2024
Donato Coluccio a répondu le 3 mai 2024
Kristian,Thank you so much for the perfect rating. We really appreciate you taking the time to rate us. Have an exceptional week!

10/10 – Excellent

David

Points forts : Propreté
Séjour de 2 nuits en février 2024
Pareis Gardner a répondu le 4 mai 2024
David, Thank you for the 5-star review! We highly appreciate it and are very pleased to hear you enjoyed your stay. Have a great weekend!

10/10 – Excellent

LaShina

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Pareis Gardner a répondu le 4 mai 2024
LaShina,Thank you so much for the perfect review! I am pleased to hear that you enjoyed your visit at the Joinery Hotel. Have a great weekend!

10/10 – Excellent

Julie, Thornton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Donato Coluccio a répondu le 3 mai 2024
Julie,Thank you for the perfect rating. Have an exceptional week!

10/10 – Excellent

Alexis Nesi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 2 nuits en avril 2024
Donato Coluccio a répondu le 2 mai 2024
Alexis,Thank you for taking the time to rae us and for the review. Have an exceptional afternoon!

10/10 – Excellent

Nereida

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was nice
Séjour de 1 nuit en avril 2024
Donao Coluccio a répondu le 2 mai 2024
Nereida,Thank you for your review and rating. Have an exceptional afternoon!

10/10 – Excellent

gilda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The restaurant was a bit snobbish in the evening, they would prefer you spend more, but I don't drink alcohol and can't eat that much. Morning server was an awesome guy, who treats everyone well. Quiet and clean the room was a perfect size for a single person, great staff and treat you well overall, a great time there. Some of the toiletries had trouble pumping and shower floor a bit slippery, but I didn't make waves. Will recommend to all.
Séjour de 6 nuits en avril 2024
Donato Coluccio a répondu le 2 mai 2024
Gilda,Thank you for this detailed revierw. We will absolutely use this for coaching and teaching purposes. I will make suree the restaurant team areaware of your experience and housekeeping department. If you decide to stay again, please cont me directly. Have an exceptional afternoon!

4/10 – Médiocre

Timothy

Voyage d’affaires
Points faibles : Commodités
Won’t stay there again!!
Séjour de 3 nuits en avril 2024
Donato Coluccio a répondu le 2 mai 2024
Timothy,We are sorry to hear you won't be staying with us in the future. If something changes we'd love to have you back. Have a wonferful day!

10/10 – Excellent

Christen, Lexington

Séjour de 2 nuits en avril 2024
Pareis Gardner a répondu le 21 mai 2024
Christen, We are so pleased to hear you enjoyed your recent stay with us! We hope to welcome you back some day in the near future. Have a great week!

6/10 – Acceptable

Deborah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was pleasant. The rooms were wonderful. The only down fall was the reasurant. We paid $68.00 for 2 buffets. No waiters very little food.
Séjour de 1 nuit en avril 2024
Ockeen a répondu le 1 mai 2024
Thank you for your recent stay with us and for leaving us a review. We appreciate your business and the time you took to leave us feedback so we can improve for future visits.

4/10 – Médiocre

Melinda

Points forts : Propreté
The location for the property was fine. However, checking in and checking out was a huge Inconvenience. They digital check-in did not work and the hotel was very backed up which made us have to wait two hours later than the check-in time to actually get into our room. Check out wasn’t working and that caused some confusion. All in all, not a great experience.
Séjour de 1 nuit en avril 2024
Donato Coluccio a répondu le 1 mai 2024
Melinda,We are sorry we did not live up to our commitment. We will use this review as a coaching tool to improve.

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Donato Coluccio a répondu le 1 mai 2024
Michael,Thank you for your rating. Please stop back soon.

8/10 – Bien

Kristine

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It took an hour to check in. No staff at front desk.
Séjour de 1 nuit en avril 2024
Donato Coluccio a répondu le 1 mai 2024
Kristine,Thank you so much for the generous review. An hour is unacceptable to wait for someone to check you in. I apologize for that and will be having a few coaching moments with the team.

8/10 – Bien

Emily

Séjour de 2 nuits en avril 2024
Pareis Gardner a répondu le 17 mai 2024
Emily, Thank you for the review. We are happy to see that you were pleased with your experience overall. Have a great weekend!

8/10 – Bien

Damien

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel and staff are wonderful. The downtown area shuts down on the weekends, so dining and shopping options are limited.
Séjour de 1 nuit en avril 2024
DSonato Coluccio a répondu le 1 mai 2024
Damien,Thank you for your detailedreview. We appreciate the feedback. Have an exceptional evening!

6/10 – Acceptable

Dawn

Voyage de couple
Points forts : Propreté
The hotel was conveniently located. The room was a typical boutique hotel style and fairly spacious for a downtown hotel. We received conflicting advance about parking and charging our EV. It ended up costing us more just to park in the garage with no charging then valet parking with a destination charge. The restaurant was grossly understaffed. The appetizers were good but the flank steak was almost inedible. If you stay, get all the information about parking beforehand and check out the restaurant reviews. The bartender/server, David, was the bright spot of the staff.
Séjour de 1 nuit en avril 2024
Ockeen a répondu le 28 avr. 2024
Thank you for your recent stay and review, we do apologize for the inconveniences faced during your stay. We hope to see you again soon as we try to work on these issues to improve for the future.

10/10 – Excellent

Ivanna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good
Séjour de 1 nuit en avril 2024
Donato Coluccio a répondu le 1 mai 2024
Ivanna,Thank you for the perfect rating. We appreciate the score. Please stop back soon!

10/10 – Excellent

Shanika

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Weekend getaway for a Pirates game. Excellent location - we were able to walk everywhere we wanted to go. If you can’t choose from the many dining options I’d definitely recommend the Christian James restaurant at the hotel. Absolutely amazing dinner & the owner was so kind.
Séjour de 2 nuits en avril 2024
Donato Coluccio a répondu le 1 mai 2024
Shanika,Thank you so much for your detailed and kind comments. The team will be so happy with your review and hearing how much you enjoyed everything. Please stop back soon. Have an exceptional evening!

10/10 – Excellent

Christine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room is a bit smaller than expected. Staff was courteous. Paid parking next door ($29 for 24 hours) or valet available. Bed is comfortable.
Séjour de 1 nuit en avril 2024
Donato Coluccio a répondu le 1 mai 2024
Christine,We appreciate your thoughtful and honest review. Our team will be happy to read this. Have an exceptional evening and come back soon!

4/10 – Médiocre

Georgina

Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Donato Coluccio a répondu le 1 mai 2024
Georgina,We appreciate you leaving uis a rating. We apologize that we didn't earn more. Have an exceptional evening!

10/10 – Excellent

Jillian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great Stay!
Séjour de 1 nuit en avril 2024
Bonnie Smith; Front Office Manager a répondu le 16 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Super cool vibe in the decor in the lobby, and the rooftop deck was nifty. The room was clean and well stocked with towels and coffee and stuff. Front desk people were pleasant. The restaurant in the hotel had good food, if pricey, with great waitstaff.
Séjour de 2 nuits en avril 2024
Bonnie Smith; Front Office Manager a répondu le 16 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 – Excellent

Eileen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I really enjoyed my stay at the Joinery. The valet service was excellent, front desk staff were friendly and helpful, and the restaurant and two bars were fun! The room was small but well-appointed, clean, and very comfortable. I loved the lobby and the open library area. I'd definitely stay here again!
Séjour de 3 nuits en avril 2024
Bonnie Smith; Front Office Manager a répondu le 16 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 – Excellent

Nick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good spot in the heart of PIT
Séjour de 2 nuits en avril 2024
Bonnie Smith; Front Office Manager a répondu le 16 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 – Excellent

Brian

Voyage de couple
Points forts : Commodités
Perfect stay for a couple days
Séjour de 2 nuits en avril 2024
Bonnie Smith; Front Office Manager a répondu le 16 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

8/10 – Bien

Heather

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The combined valet fee plus incidentals fee is quite steep, but the surface cost of the room was great. The room was cozy, clean, stocked with all a business traveller would need, and updated in style.
Séjour de 1 nuit en avril 2024
Bonnie Smith; Front Office Manager a répondu le 13 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed most of your visit and can't wait to welcome you back!

4/10 – Médiocre

Jennifer

Voyage en famille
Points faibles : Service et personnel
The location is fine. It's not the most convenient but it's not the worst. The staff and service is pretty bad though, especially considering it's tied to the Hilton name. They argued with my father over water bottles. At one point the elevator broke and we couldn't get to the gym. They also missed cleaning the room several times
Séjour de 5 nuits en avril 2024
Bonnie Smith; Front Office Manager a répondu le 13 avr. 2024
Thank you so much for your recent stay and your review! We're sorry to see you didn't enjoy your visit and will work with our team. We can't wait to welcome you back and improve upon this recent trip!

10/10 – Excellent

Adam

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Bonnie Smith; Front Office Manager a répondu le 13 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 – Excellent

Kay

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Small but clean and quiet hotel. Amazing location.
Séjour de 2 nuits en avril 2024
Bonnie Smith; Front Office Manager a répondu le 13 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

10/10 – Excellent

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and modern rooms were exceptional. Once parked, we needed to do much walking to get around or arrange transport.
Séjour de 3 nuits en avril 2024
Bonnie Smith; Front Office Manager a répondu le 7 avr. 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and hope to see you again soon!