[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sofitel La Reserva Cardales Travelers sip refreshing drinks at the swim-up bar, dive into the pool for a relaxing afternoon, or head to nearby tennis courts for more active pursuits ![Exterior](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/8d039795.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sauna, hot tub, Turkish bath, body treatments, aromatherapy, body wraps](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/211c9e55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/6ebf081e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/b41d2a8d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, Turkish bath, body treatments, aromatherapy, body wraps](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/bb6d901c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sofitel La Reserva Cardales offers a luxury retreat near Ciervo de los Pantanos National Park. Guests enjoy an 18-hole golf course, spa treatments, and meals at two restaurants. Free WiFi is available. Outdoor enthusiasts can hike, bike, and kayak on site. VIP Access 8.4 Very good ## Popular amenities - On private beach - Hot tub - Pool - Gym - Breakfast available - Spa VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or higher - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=2141875&PinnedHotelID=2141875&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=2141875&PinnedHotelID=2141875&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=2141875&PinnedHotelID=2141875&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=2141875&PinnedHotelID=2141875&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=2141875&PinnedHotelID=2141875&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=2141875&PinnedHotelID=2141875&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=2141875&PinnedHotelID=2141875&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=2141875&PinnedHotelID=2141875&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/ab30a82a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds ### Highlights Furnished balcony Soundproofed Air conditioning Free cribs/infant beds Plasma TV Premium bedding Blackout drapes/curtains Hair dryer - 560 sq ft - Sleeps 3 - 2 Twin Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/2e667c13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.4 Very good 5 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Free cribs/infant beds Plasma TV Premium bedding Blackout drapes/curtains Hair dryer - 560 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/2e667c13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 9.0 Wonderful 7 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Free cribs/infant beds Plasma TV Premium bedding Blackout drapes/curtains Hair dryer - 560 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/dcf8eef3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds 8.8 Excellent 9 reviews ### Highlights Furnished balcony Soundproofed Air conditioning Free cribs/infant beds Plasma TV Premium bedding Blackout drapes/curtains Hair dryer - 560 sq ft - Sleeps 3 - 2 Twin Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/1ec5d063.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed ### Highlights Furnished balcony Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Plasma TV Separate bedroom Premium bedding - 1076 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2150000/2141900/2141875/1ec5d063.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Furnished balcony Soundproofed Air conditioning Free cribs/infant beds Plasma TV Premium bedding Blackout drapes/curtains Hair dryer - 646 sq ft - Golf view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPilar-Hotels-Sofitel-La-Reserva-Cardales.h2141875.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPilar-Hotels-Sofitel-La-Reserva-Cardales.h2141875.Hotel-Information) ## About the area Located in Campana, Sofitel La Reserva Cardales is connected to the convention center. Tortugas Open Mall and Puerto de Frutos Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Ciervo de los Pantanos National Park and Temaiken Biopark. Traveling with kids? Consider Museo del Tren and Pequena Holanda. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Campana travel guide](https://www.expedia.ca/Campana.dx6034204) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-34.27468%2C-58.89791&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iLfmJobfyI6XoHKRf20j0GDv7W8=) R Panamericana N 9 Km 61 Los, Campana, Buenos Aires, 2814 ### What's nearby - Ciervo de los Pantanos National Park - 3 min drive - 4.1 km - Temaiken Biopark - 10 min drive - 18.8 km - Tortugas Open Mall - 23 min drive - 34.9 km - Hospital Universitario Austral - 26 min drive - 35.2 km - Puerto de Frutos Market - 37 min drive - 52.6 km ### Getting around - Campana Station - 18 min drive - Ministro Pistarini Intl. Airport (EZE) - 81 min drive ### Restaurants - ‪Don Cook - ‬6 min drive - ‪Estancia Santa Susana - ‬16 min drive - ‪Havanna - ‬13 min walk - ‪Los Talas - ‬9 min walk - ‪Heladeria Smooth - ‬13 min drive ## About this property ### Sofitel La Reserva Cardales Luxury family-friendly hotel near Temaiken Biopark Located close to Ciervo de los Pantanos National Park, Sofitel La Reserva Cardales provides a golf course, a swim-up bar, and a beach bar. Tee up with amenities like a driving range and a golf pro shop at this hotel. Indulge in a detox wrap, a facial, and a body wrap at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the gym, as well as activities like hiking/biking, kayaking, and archery. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace. You'll also enjoy perks such as: - A seasonal outdoor pool and an indoor pool, along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking and valet parking - Breakfast (surcharge), free bicycle rentals, and 2 outdoor tennis courts - Babysitting (surcharge), a billiards/pool table, and massage treatment rooms Room features All 159 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like furnished balconies and air conditioning. More conveniences in all rooms include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with separate tubs/showers and bidets - Free infant beds, coffee/tea makers, and daily housekeeping ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/1000000/990000/983700/983698/1521535a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Campana Campana - Pool - Breakfast included - Spa - Parking included 7.2 Good 95 reviews CA $137 CA $137 total Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=983698&PinnedHotelID=983698&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, seasonal outdoor pool, open 10 AM to 8 PM, pool umbrellas](https://images.trvl-media.com/lodging/28000000/27730000/27721600/27721581/10af6254.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Pilar Fátima - Pool - Spa - Kids pool - Parking included 8.8 Excellent 174 reviews CA $173 CA $173 total Oct 5 - 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Pool - Hot tub - Breakfast included - Spa 10 Exceptional 2 reviews CA $125 CA $125 total Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=102324889&PinnedHotelID=102324889&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site - Onsite parking options include a garage ### Food and drink - Breakfast available for a fee - 2 restaurants - A bar/lounge - A beach bar - A poolside bar - A swim-up bar - Snack bar/deli ### Things to do - 18-hole golf course - 2 outdoor tennis courts - Arcade/game room - Archery - Billiards/pool table - Children's pool - Free bicycle rentals - Free children's club - Full-service spa - Golf - Golf driving range - Gym - Hiking/biking trails - Hot tub - Indoor pool - Kayaking - Library - Outdoor pool - Playground - Pro golf shop - Sauna - Steam room ### Family friendly - Arcade/game room - Babysitting (surcharge) - Children's games - Children's pool - Free children's club - In-room crib - Indoor pool - Laundry facilities - Outdoor pool - Playground - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 14 meeting rooms - Business center - Conference center (48,438 square feet of space) ### Outdoors - Garden - On a private beach - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Detox wraps - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa treatment rooms - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) ### More - 4 floors - 7 buildings - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2008 - Comprehensive food waste policy - Comprehensive recycling policy - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Hair dryer - Partially-open bathroom - Separate bathtub and shower - Towels provided ### Entertainment - Plasma TV ### Food and drink - 24-hour room service - Coffee/tea maker - Minibar ### More - Air conditioning - Cleaning products are eco-friendly - Desk - Energy-saving switches in guestrooms - Iron/ironing board on request - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for ARS 121000 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%). - A damage deposit of ARS 150000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: ARS 121000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses a grey water recycling system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) ### We should mention The seasonal pool will be open from November to April Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Cardales Sofitel Reserva Cardales Sofitel Reserva Cardales Campana Sofitel Reserva Cardales Hotel Sofitel Reserva Cardales Hotel Campana Sofitel La Reserva Cardales Hotel Sofitel La Reserva Cardales Campana Sofitel La Reserva Cardales Hotel Campana ## Frequently asked questions ### Does Sofitel La Reserva Cardales have a pool? > Yes, this property has an indoor pool, an outdoor pool, and a children's pool. ### How much does it cost to stay at Sofitel La Reserva Cardales? > As of Oct 2, 2025, prices found for a 1-night stay for 2 adults at Sofitel La Reserva Cardales on Oct 13, 2025 start from CA $240.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Pilar-Hotels-Sofitel-La-Reserva-Cardales.h2141875.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Sofitel La Reserva Cardales pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Sofitel La Reserva Cardales? > Self parking and valet parking are free at this property. ### What time is check-in at Sofitel La Reserva Cardales? > Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Sofitel La Reserva Cardales? > Check-out is at noon. ### Where is Sofitel La Reserva Cardales located? > Set in Campana, this family-friendly hotel is 3.4 mi (5.4 km) from Ciervo de los Pantanos National Park and 9.2 mi (14.8 km) from Temaiken Biopark. Hospital Universitario Austral and Tortugas Open Mall are also within 20 mi (32 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sofitel La Reserva Cardales Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 161 8 - Good 80 6 - Okay 39 4 - Poor 17 2 - Terrible 11 ### 8.8/10 Cleanliness ### 8.4/10 Staff & service ### 7.8/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Loren Nov 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful room and bathroom. Great amenities and awesome breakfast! ##### Loren Stayed 2 nights in Nov 2024 ### 6/10 Okay #### NAUM NOE SERGIO Jun 26, 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities Ok ##### NAUM NOE SERGIO Stayed 1 night in Jun 2025 ### 6/10 Okay #### Esteban Apr 6, 2025 Used to be much better ##### Esteban Stayed 1 night in Mar 2025 ### 4/10 Poor #### Adrian May 17, 2025 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service I was charge 21% IVA, in spite of the regulation that foreigners paying with credit card outside Argentina does not have to pay it, hotel is nice but the whole argument about this issue ruined the stay.... ##### Adrian Stayed 1 night in May 2025 ### 10/10 Excellent #### Noel Feb 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing place just 1 hour away from Buenos Aires City. Excellent for families and couples! Staff were amazing and super friendly. ##### Noel Stayed 3 nights in Feb 2024 ### 8/10 Good #### marcelo Dec 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel, Great SPA no so good restaurant the hotel is excellent, the cleanliness and maintenance very good, swimming pool and landscape amazing, however the food is expensive and average, you can spend almost an hour just to get one sandwich, and don't have food service in the swimming pool. the restaurant is very poor, however The SPA even though a little bit expensive is Outstanding ##### marcelo Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller May 5, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Great place for a romantic weekend. We came to dinner and stay over. It was perfect ##### Verified traveller Stayed 1 night in May 2019 ### 10/10 Excellent #### gabriel Dec 16, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort AAA The best experience..!! We Love this hotel Hope to return black soon ##### gabriel Stayed 1 night in Dec 2018 ### 6/10 Okay #### Jonathan Apr 28, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Elevator wasn’t working. Did not received the complimentary champagne as advertised. Many area need new paint. Half the whirlpools didn’t work in spa area. This place needs new management asap. The overall experience felt like the management didn’t care and don’t understand the industry. ##### Jonathan Stayed 1 night in Apr 2025 ### 8/10 Good #### Mary Jan 28, 2019 Liked: Staff & service, property conditions & facilities, room comfort Very nice place and kind staff. Cleaning could be better! ##### Mary Stayed 1 night in Jan 2019 ### 6/10 Okay #### Igone Nov 4, 2024 Liked: Staff & service, amenities Disliked: Property conditions & facilities Property is beautiful but not needs a lot of maintenance. The room was very big but the furniture is old, barely any hangers for clothing. Did not feel like a luxury hotel. ##### Igone Stayed 4 nights in Oct 2024 ### 6/10 Okay #### Gonzalo Feb 3, 2025 Liked: Staff & service Disliked: Property conditions & facilities It needs more maintenance, in-depth and daily. How to be, the lock of the room broke, the elevator too. In a water mirror there was a dead pigeon, we had to notify the reception and only there they took it out ##### Gonzalo Stayed 3 nights in Jan 2025 ### 8/10 Good #### Mariano Feb 17, 2023 Liked: Staff & service, property conditions & facilities Beautiful hotel, they should include a coffee maker in the room, takes a long time to reach room service, besides that everything else was ok ##### Mariano Stayed 2 nights in Feb 2023 ### 8/10 Good #### Verified traveller Mar 3, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is awesome! I strongly recommend it!!!!!! ##### Verified traveller Stayed 1 night in Mar 2019 ### 8/10 Good #### Matthew Aug 4, 2019 Liked: Cleanliness, property conditions & facilities, room comfort Overall good stay, somebody should tell the guards on the gate that they’re not guarding Argentina’s nuclear arsenal though. Very serious, Restaurant menu is a bit limited better to go to Italpast. Spa and golf facilities were good as is the “sala de juegos” and kids room good place to go with family,Nice spacious room. ##### Matthew Stayed 3 nights in Jul 2019 ### 2/10 Terrible #### Matias Feb 19, 2025 Disliked: Staff & service, amenities, property conditions & facilities When I arrived and the room key did not work as well as the balcony door, it was broken. I was forced to pay taxes upon arrival which was not clear at the moment of the reservation, incurring in an extra cost not planned. Lastly, on the 18th my plan was to stay all day in the facility after check out, but I was advised that same day that due to a private event all facilities were closed. If I knew beforehand I wouldn’t have chosen this hotel, I lost a whole vacation day ##### Matias Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Edgardo Jun 11, 2024 Liked: Cleanliness, staff & service, amenities I had a pleasant stay at this hotel. The staff were exceptionally friendly and attentive, making sure all my needs were met. The price-quality ratio is excellent, offering great value. However, I was a bit disappointed with the maintenance of the facilities. It was quite evident that the property hasn’t received the necessary upkeep, and the wear and tear over time was noticeable. Despite this, the overall experience was positive, thanks to the outstanding service. ##### Edgardo Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### Verified traveller Dec 12, 2018 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Customer service and flexibility was lacking. Very disappointing. ##### Verified traveller Stayed 1 night in Dec 2018 ### 4/10 Poor #### julia Nov 10, 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Not worthy... I appreciate the helpful efforts of Matias and Antonella from the staff. However, I faced several issues during my stay, including a lack of privacy due to the bathroom window without a curtain. The non-functional air conditioning, absence of mirrors outside the bathroom, and an inconvenient room change to a lower-class triple room were disappointing. Additionally, the persistent key card problems further impacted my experience. Considering these issues, I found the hotel not worthy of its price and would not recommend it. ##### julia Stayed 3 nights in Nov 2023 ### 6/10 Okay #### Ricardo Feb 12, 2023 Liked: Cleanliness Disliked: Room comfort #### Not worth the price Very disappointed with a hotel that charges 500 USD the night. The beds are awfully soft and left me and my wife with back pain. The big pool is ice cold, even though the city had been in 30+ Celsius for several weeks (I heard from a friend it’s always like this). The facilities in general are worn out and need maintenance ASAP (the pool that has mosaic tiles had an impressive amount of tiles missing). Also, there should be small tables by the lounges in the pool to put stuff or even food or drinks and there is none. The room which is huge had a small tv proportionally to the wall. The stuff is friendly, but there is a lack of training and corporate treatment. They all seem to be doing things differently without a corporate homogeneous, uniform way of acting with guests. The kayak experience is lame, as they only let you paddle for about 150m, because the rest of the lagoon is restricted. There’s a general sense of poor service, I.e. the bathroom near the pool had no soap. And they charge you in USD, and convert it to pesos at their own rate, which ends up being more expensive than anyone can plan. It should be the other way around. Again, very dissatisfied. ##### Ricardo Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Jorge Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Jorge Stayed 2 nights in Sep 2025 ### 8/10 Good #### MONICA Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La habitación, preciosa. El hotel y los alrededores lindos. La señalización interna para ir de un lado a otro, es escasa sí, y confusa. Fui con mi mamá de 89 años, la piscina interior es chica, el alrededor de la misma también. Mi mamá camina sin problemas, pero la Piscina no es accesible para gente grande y sin ayuda, no hubiera podido entrar. Nosotras intentamos cenar a las siete de la tarde, en ese horario sólo es posible hacerlo en el Bar, el mismo tenía la música, como si fuera un crucero malo del Caribe, y un televisor enorme, sacando una luz que lastimaba. En un sitio familiar es ese lugar está demás y no condice con el resto. Por suerte, quienes trabajan, son muy amables, y a pesar de qué estaban preparando el restaurant nos dejaron cenar allí ##### MONICA Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Cecilia Aug 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo estuvo muy bien hasta que llego el momento del pago ya que Expedia me informo un precio final por noche (de usd193) final $386 pero cuando fui a pagar desde el hotel me dicen que falta el iva cuando el precio era final en ningun lado decia mas impuestos excepto en la letra bien pero bien chiquita, me sentí engañada!!! ES UN ENGAÑO AL CLIENTE!!! Deberían poner en el precio final mas iva. La estadia que estuve bien despues te quitan las ganas de volver. De hecho si resevaba por el hotel cuando llame al final terminaba saliendo mas barato. ##### Cecilia Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Denisse Nancy Aug 23, 2025 Disliked: Staff & service, amenities El checking era a las 3:00 de la tarde y nos dieron la habitación 5:30. La reserva era para seis personas y nos querían dar una habitación para cuatro y cobrar el desayuno Aparte. El personal de recepción muy mal predispuesto y faltando mucho respeto haciendo caras y gestos desafortunados. Inconcebible de pensar que tengamos una habitación con dos camas cuando éramos tres así todo no lo entendían y jamás estuvieron dispuestos a solucionar la situación aún así cuando le dije que uno iba a dormir en el piso. Que hicimos hablar con el manager y nos dijeron que no estaba cuando sí. ##### Denisse Nancy Stayed 1 night in Aug 2025 ### 8/10 Good #### Elisa Aug 21, 2025 ##### Elisa Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Solaire Resort Entertainment City](https://www.expedia.ca/Manila-Hotels-Solaire-Resort-And-Casino.h5952031.Hotel-Information) > > [Quality Inn & Suites](https://www.expedia.ca/Kingston-Hotels-Quality-Inn-Suites.h12953845.Hotel-Information) > > [Delta Hotels by Marriott Quebec](https://www.expedia.ca/Quebec-Hotels-Delta-Hotels-By-Marriott-Quebec.h22531.Hotel-Information) > > [OPUS Hotel Vancouver](https://www.expedia.ca/Vancouver-Hotels-OPUS-Hotel-Vancouver.h849562.Hotel-Information) > > [Hotels near British Virgin Islands](https://www.expedia.ca/Destinations-In-British-Virgin-Islands.d24.Hotel-Destinations) > > [Hotels in Madrid](https://www.expedia.ca/Madrid-Hotels.d178281.Travel-Guide-Hotels) > > [Arakur Ushuaia Resort & Spa](https://www.expedia.ca/Ushuaia-Hotels-Arakur-Ushuaia-Resort-Spa.h8088417.Hotel-Information) > > [Courtyard by Marriott Oshawa](https://www.expedia.ca/Oshawa-Hotels-Courtyard-By-Marriott-Oshawa.h16280661.Hotel-Information) > > [Los Cerros del Chalten Boutique Hotel](https://www.expedia.ca/El-Chalten-Hotels-Los-Cerros-Del-Chalten-Boutique-Hotel.h2995124.Hotel-Information) > > [Croisette Beach Hotel Cannes - MGallery Collection](https://www.expedia.ca/Cannes-Hotels-Hotel-Croisette-Beach-Cannes-MGallery.h1036288.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Fairmont Banff Springs](https://www.expedia.ca/Banff-Hotels-Fairmont-Banff-Springs.h13652.Hotel-Information) > > [InterContinental Budapest by IHG](https://www.expedia.ca/Budapest-Hotels-InterContinental-Budapest.h22372.Hotel-Information) > > [The Atlantic Hotel & Spa](https://www.expedia.ca/Fort-Lauderdale-Hotels-The-Atlantic-Hotel-Spa.h1074391.Hotel-Information) > > [Hotels in Bar Harbor](https://www.expedia.ca/Bar-Harbor-Hotels.d561.Travel-Guide-Hotels) ### Flights > [Flights from Toronto (YYZ) to Lisbon District (LIS)](https://www.expedia.ca/lp/flights/yyz/lis/toronto-to-lisbon) > > [Flights from Seattle (SEA) to Los Angeles (LAX)](https://www.expedia.ca/lp/flights/sea/lax/seattle-to-los-angeles) > > [Flights from Vancouver (YVR) to Singapore (SIN)](https://www.expedia.ca/lp/flights/yvr/sin/vancouver-to-singapore) > > [Flights from Brisbane (BNE) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/bne/yvr/brisbane-to-vancouver) > > [Flights from British Columbia (YZZ) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yzz/yyz/trail-to-toronto) > > [Air Canada Calgary (YYC) to Toronto (YYZ) flights](https://www.expedia.ca/lp/flight-routes/air-canada-from-calgary-intl-to-pearson-intl/ac/yyc/yyz) > > [Flights from Toronto (YYZ) to San Pedro (SPR)](https://www.expedia.ca/lp/flights/yyz/spr/toronto-to-san-pedro) ### Cars > [Car rentals in Newfoundland and Labrador](https://www.expedia.ca/Destinations-In-Newfoundland-And-Labrador.d11167.Car-Rental-Destinations) ### Activities > [Things to do in Halifax](https://www.expedia.ca/Things-To-Do-In-Halifax.d602873.Travel-Guide-Activities) > > [Things to do in Prince Edward Island](https://www.expedia.ca/Things-To-Do-In-Prince-Edward-Island.d6058122.Travel-Guide-Activities) ### Packages > [Whistler Vacations](https://www.expedia.ca/Whistler.d4115.Destination-Travel-Guides) > > [Maldives](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/109/Maldives)