Façade de l’hébergement

Microtel Inn & Suites by Wyndham Pigeon Forge – Avis

2.5 out of 5
Microtel Inn & Suites by Wyndham Pigeon Forge
2045 Parkway, Pigeon Forge, TN

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 430 avis sur 1005." "
Note de 8 – Bien, d’après 296 avis sur 1005." "
Note de 6 – Acceptable, d’après 120 avis sur 1005." "
Note de 4 – Médiocre, d’après 72 avis sur 1005." "
Note de 2 – Terrible, d’après 87 avis sur 1005." "

8,0/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Chantale

Voyage en famille
Points forts : Service et personnel, commodités
.
Séjour de 1 nuit en mars 2023
Hotel Manager a répondu le 6 mars 2023
Dear Chantale,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. Visit again soon.Sincerely, Hotel Manager

6/10 – Acceptable

Briana

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
The hotel is nice on the outside, up on a hill and looks recently remodeled. It was clean and I was not afraid of bugs. Cons: Bad remodeling job ( facets in odd places, we had a sink by the bed and if anything moved on the bed somehow it made the whole sink area echo, shower pressure was not good and shower head was blah) lots of noise could be heard around us. I think the person above us had a kid running around and we should not have heard all that noise so easily. Breakfast wasn’t great. My biscuit was hard, coffee tasted instant or concentrated, not a good array of options. Only black tea, 2 pastries. Front desk was very friendly. For the low price we paid, I’d give it 4 stars. But if someone is having to pay $75 and up a night. I would not be happy. I won’t be rebooking though, but if you just want a cheap room off the main roads, and can find it for under maybe $55, this may be perfect.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 6 mai 2024
Dear Briana,Thank you for sharing your detailed feedback about your recent stay. We're glad to hear that you found the exterior appearance of the hotel pleasing and that cleanliness met your expectations. However, we apologize for the inconvenience you experienced due to the aspects of the room that didn't meet your expectations, such as the odd layout and noise disturbance. We'll address these issues with our team to ensure improvements moving forward. Additionally, we appreciate your comments about breakfast, and we'll take them into consideration to enhance our offerings. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 – Excellent

Gayle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was like new. Spotless and spiffy. Great service.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 29 avr. 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found everything in excellent condition, spotless, and well-maintained during your stay. Providing great service is our priority, and we're thrilled that you had a positive experience. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Bien

Brittany

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
we definitely will stay again. breakfast is average, same as most with hot breakfast. the beds were comfy. we did have our service dog with us, but I had booked a pet friendly room which was actually quite nice with the laminate floors. definitely recommend if your wanting a nice quiet place that's not going to break the bank.
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 24 avr. 2024
Dear Guest,Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you found our pet-friendly room accommodating for your service dog and that you enjoyed the comfort of our beds. It's wonderful to know that you appreciated our quiet atmosphere and value for money. We look forward to welcoming you and your furry friend back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 – Bien

Teresa

Voyage de couple, Voyage avec des animaux de compagnie
The couch that was in our room smelled like a dog. Floors need to be clean a little better.
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 22 avr. 2024
Dear Teresa,We apologize for the inconvenience caused by the odour of the couch and any cleanliness issues with the floors. Your feedback is invaluable, and we'll address these concerns promptly to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 – Excellent

Elaine

Voyage en famille
Staff helpful and knowledgeable about area
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 22 avr. 2024
Dear Guest,We're delighted to hear that our staff provided helpful and knowledgeable assistance during your stay. Providing exceptional service is a top priority for us, and we're glad that our team made a positive impression. Thank you for recognizing their efforts, and we hope to welcome you back soon.Sincerely, Hotel Manager

2/10 – Terrible

Jerry

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Service et personnel
The room had a dirty smell to it although it was clean. Faucet dripped and we did not sleep due to the constant loud drip. Left after first night because of the drip and not given refund. Staff was friendly. However, would not recommend.
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 20 avr. 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the dirty smell in the room and the dripping faucet. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and regret that we did not meet your expectations. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 – Bien

Earletta

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was back off the main road, therefore was quieter. Loved the breakfast.
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 20 avr. 2024
Dear Earletta,Thank you for your positive feedback about your recent stay with us. We're delighted to hear that you appreciated our quiet location away from the main road and that you loved our breakfast offerings. Your satisfaction is important to us, and we're pleased that you enjoyed your experience. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

10/10 – Excellent

Teresa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We have stayed here multiple times. Newly renovated, very clean, friendly staff, decent breakfast. Nice and Quite. Will stay here again
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 20 avr. 2024
Dear Guest,Thank you for your continued loyalty and positive feedback about our hotel. We're delighted to hear that you've enjoyed multiple stays with us and found our newly renovated accommodations clean and comfortable. We appreciate your compliments about our friendly staff and breakfast offerings. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

8/10 – Bien

Elisia

Voyage de couple
Points forts : Propreté, service et personnel
Staff was very friendly
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 18 avr. 2024
Dear Guest,Thank you for your positive feedback about our staff. We're delighted to hear that you found them friendly during your stay. Your satisfaction is important to us, and we appreciate your kind comments. If there's anything else we can do to enhance your experience during future visits, please let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

8/10 – Bien

Geraldine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We really enjoyed our quick two night stay.
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 17 avr. 2024
Dear Geraldine,Thank you for your great feedback. We're delighted to hear that you enjoyed your quick two-night stay with us! Providing a pleasant experience for our guests is our top priority, and we're thrilled that you had a positive experience overall. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

2/10 – Terrible

Laxman

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 8 avr. 2024
Dear Laxman,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

10/10 – Excellent

Yeris

Points forts : Propreté, état et installations de l’hébergement
Me gustó mucho el lugar
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 5 avr. 2024
Dear Yeris,We're delighted to hear that you enjoyed your stay with us! Thank you for the positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 5 avr. 2024
Dear Jennifer,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Fariba

Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 1 avr. 2024
Dear Fariba,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 – Excellent

leslie, evanston

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was nice.
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 26 mars 2024
Dear Guest,Thank you for your feedback regarding our staff. We're glad to hear that you had a positive interaction with our team during your stay. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 – Excellent

Donna

Voyage en groupe
We loved the size of the room. The sink was a nice added feature. Enjoyed the breakfast because it had a great variety to choose from. It was a great trip when you have a nice clean room to say in and the bed was comfortable.
Séjour de 3 nuits en mars 2024
Hotel Manager a répondu le 20 mars 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you enjoyed the spaciousness of your room and appreciated the added convenience of the sink. It's great to know that you found our breakfast selection to your liking and that you had a comfortable stay overall. We hope to have the pleasure of welcoming you back for another great trip in the future.Sincerely, Hotel Manager

8/10 – Bien

Charity

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 20 mars 2024
Dear Charity,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to welcome you back soon.Sincerely, Hotel Manager

8/10 – Bien

Thomas

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 18 mars 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 – Bien

Neil, Bartlett

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
First stay in Microtel, turns out, it's a normal sized room. It does have a sink, mini-fridge, and microwave. The eco-toilet is remarkably loud when flushed, so you can hear that from other rooms some. Standard breakfast, ample parking.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 16 mars 2024
Dear Neil,Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we can improve. According to your observations, we will improve the hotel's amenities and services. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 – Excellent

donna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 18 mars 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 – Bien

Jeanna

On thing I had an issue with was the television, had access to the local channels and some specialty channels but didn’t have access for streaming services. Other than that it was great! Very clean, great location, staff was very nice and helpful. Would definitely stay again
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 11 mars 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you enjoyed your stay overall and found our property to be clean, with a great location, and friendly staff. We apologize for any inconvenience regarding the television streaming services. Your feedback is important to us, and we'll consider it for future improvements. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 – Excellent

Julia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful place, easy access to everything
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 9 mars 2024
Dear Julia,Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our hotel and found it convenient for your needs. We strive to provide easy access to all amenities and ensure our guests have a comfortable stay. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

8/10 – Bien

Tequila

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hallways are loud and you can hear it in the room. You can hear the next room flushing their toilet and taking a shower. Other than that, every was excellent
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 5 mars 2024
Dear Tequila,Thank you for sharing your feedback. We're glad to hear that you found everything else to be excellent. However, we apologize for the noise issues you experienced with the hallways and adjacent rooms. We understand how important a peaceful stay is, and your comments will be taken into consideration as we work towards improvements. We'll do our best to ensure a more tranquil experience. Thank you for your understanding and valuable input.Sincerely, Hotel Manager

8/10 – Bien

Rick

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
This is a nice, quiet, conveniently located motel. The staff was friendly and accommodating. However, there appears to be some maintenance issues. This is my second time staying here. The first time the heat/air unit was damaged and repaired with duct tape. This time, one of the drapes was broken and hanging down. In both rooms, the toilet tanks were cracked. Otherwise, the rooms were very clean but, general maintenance definitely needs attention.
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 4 mars 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our motel nice, quiet, and conveniently located and that our staff was friendly and accommodating. However, we apologize for the maintenance issues you encountered during your stay. Your comments are valuable, and we'll address these concerns promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 – Excellent

Sarina

Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 25 mars 2024
Dear Guest,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 – Excellent

Richard

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beds were very comfortable. It was very quiet. Breakfast was average and for the price it was worth it to stay. This is 2nd time at this hotel and would stay here again.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 3 mars 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you found our beds comfortable and enjoyed the peaceful environment during your stay. We appreciate your feedback on the breakfast, and we're glad to know that you found the overall experience worth it for the price.We're honored to have you as a returning guest and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 – Excellent

Jeff

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great quite place to stay.
Hotel Manager a répondu le 2 mars 2024
Dear Jeff,Thank you for your positive feedback! We're pleased to hear that you found our hotel to be a great and quiet place to stay. Providing a peaceful environment for our guests is important to us, and we're glad we could meet your expectations. We hope to welcome you back for another relaxing visit in the future.Sincerely, Hotel Manager

10/10 – Excellent

Coco

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 3 mars 2024
Dear Guest,Thank you for your fantastic rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 – Excellent

Holly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, very clean, comfortable bed. Great breakfast with sausage biscuits and gravy. Excellent value!
Séjour de 5 nuits en février 2024
Hotel Manager a répondu le 25 févr. 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great location, cleanliness, comfortable beds, and delicious breakfast offerings. Providing excellent value and a memorable experience for our guests is our top priority, and we're delighted that we exceeded your expectations. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 – Excellent

Evelyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great check in
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 24 févr. 2024
Dear Evelyn,Thank you for your fabulous feedback. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 – Excellent

Ruth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 20 févr. 2024
Dear Ruth,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 – Excellent

Rosalinda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice clean and friendly place
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 19 févr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our hotel to be very nice, clean, and friendly. Providing a welcoming and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Bien

Brian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 19 févr. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be in a good location. We strive to provide convenience and accessibility for our guests, and we're pleased that our location meets your needs. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Voyageur vérifié

Voyage en groupe
Points faibles : Propreté, confort de la chambre
Séjour de 3 nuits en février 2024
Hotel Manager a répondu le 16 févr. 2024
Dear Guest,Thank you for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 – Excellent

Dalton

Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 16 févr. 2024
Dear Dalton,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 – Excellent

Elsy

Voyage en famille
Points forts : Commodités
It’s very well located, clean, excellent breakfast, good price
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 11 févr. 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you found our hotel to be well-located, clean, and offering excellent breakfast at a good price. Your satisfaction is our priority, and we're thrilled that we met your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Room was dirty, hair in bathroom and worst their was blood on the door to restroom that wasn’t noticed till my kids were sleeping so I didn’t bother to go complain we we only there a few hours to rest
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 7 févr. 2024
Dear Guest,We deeply regret the unsatisfactory experience you had on your recent stay. We extend our sincerest apologies for the cleanliness issues you faced in your room. Rest assured, we are committed to thoroughly investigating these concerns and implementing necessary improvements to prevent such incidents in the future. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

8/10 – Bien

Ricky

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was a nice motel, in a good location, at a reasonable price. The space was adequate and the beds were comfortable! But there were a couple of problems with the room itself. The cover on the air conditioning unit fell off shortly after our arrival. I just stood it up in a corner and notified the desk. Soon it was taped back up, right in place. Also, there was nor closet, nor were there any drawers, so you are left to work out of your luggage. But they provided a good breakfast! So overall, it was a good place to lay your head for a night or two and I would stay there again!
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 6 févr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our motel's location, reasonable pricing, and comfortable beds. We apologize for the issues you experienced with the air conditioning unit and the lack of storage space in the room. Your comments are valuable, and we'll address these concerns to ensure a more enjoyable stay for our guests in the future. We're glad you appreciated our breakfast offerings and hope to welcome you back for another pleasant stay soon.Sincerely, Hotel Manager

10/10 – Excellent

Rick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We really enjoyed our stay. Everything was better than I expected. The only problem we had was Wi-Fi didn’t work for us. Otherwise we had a great stay.
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 30 janv. 2024
Dear Rick,Thank you for choosing us! We're delighted to hear that you enjoyed your overall stay with us! We apologize for the inconvenience with the Wi-Fi and appreciate your understanding. Your feedback helps us improve, and we hope to welcome you back soon for an even better experience. Sincerely, Hotel Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The first room my boyfriend and I got put in, there were wasps finding their way through the unit. We let the front desk know and they immediately handled it and moved us to a new room. They were super understanding about it, and overall made the experience a lot better.
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 30 janv. 2024
Dear Guest,We appreciate your understanding and cooperation during the wasp incident. It's pleasing to hear that our front desk promptly addressed the issue and provided you with a new room. We value your feedback and hope the remainder of your stay was more comfortable. We look forward to welcoming you again soon.Sincerely, Hotel Manager

8/10 – Bien

SkyeLee

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
This is our 2nd time staying at this place beautiful location to everything, Pros- staff were nice, clean room, location is great Cons- this time the breakfast wasnt the best il but its okay, and little things. They are remodeling other then that its quiet and ill be back
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 27 janv. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at the hotel. It's great to hear that you found the staff nice, the room clean, and the location convenient. Renovations can sometimes lead to temporary inconveniences, but it's good to know that you plan to return.Your comments about the breakfast and other minor issues are valuable, as they can help the hotel make improvements for future guests. If you have any specific suggestions or preferences for breakfast, you may consider sharing them with the hotel management.Overall, I'm glad to hear that you had a positive experience and plan to return. If you have any more questions or need assistance with anything else, feel free to ask.Sincerely,Hotel Manager

10/10 – Excellent

Jason

Séjour de 4 nuits en janvier 2024
Hotel Manager a répondu le 21 mars 2024
Dear Jason,We appreciate your perfect 5/5 ratings! It's fantastic to know that you had a wonderful experience during your stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. If your travels bring you back our way, we would be thrilled to host you again.Sincerely, Hotel Manager

4/10 – Médiocre

Evelyn

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Poor quality
Séjour de 3 nuits en décembre 2023
Hotel Manager a répondu le 25 janv. 2024
Dear Evelyn,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

8/10 – Bien

kevin

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 25 janv. 2024
Dear Kevin,Thank you for providing a rating. If there are specific aspects of your experience that contributed to the 8/10 rating or areas where we can improve, we would appreciate any additional feedback. Your input helps us enhance the quality of our services. Visit again soon.Sincerely, Hotel Manager

8/10 – Bien

Mackenzie

Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 17 janv. 2024
Dear Mackenzie,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 – Excellent

Tavius

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 15 janv. 2024
Dear Tavius,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Excellent

Dennis

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent value - quality and service comparable to any luxury hotel - highly recommended - AAAAA
Séjour de 4 nuits en janvier 2024
Hotel Manager a répondu le 15 janv. 2024
Dear Dennis,Thank you for your glowing review! We're thrilled to learn that you found our hotel to be excellent in value, quality, and service, comparable to luxury hotels. Your recommendation means the world to us, and we're honored to have received such high praise. We look forward to welcoming you back and providing another exceptional experience during your next visit.Sincerely, Hotel Manager

6/10 – Acceptable

Trandafir

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Hair all over the tub
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 12 janv. 2024
Dear Trandafir,Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team to ensure that any areas requiring improvement are addressed promptly. Hope you will visit again soon.Sincerely, Hotel Manager

8/10 – Bien

kim

Hotel Manager a répondu le 25 janv. 2024
Dear Kim,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to welcome you again soon.Sincerely, Hotel Manager