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Howard Johnson by Wyndham Pigeon Forge – Avis

2.5 out of 5
Howard Johnson by Wyndham Pigeon Forge
2162 Parkway, Pigeon Forge, TN

Avis

5,8
Note de 10 – Excellent, d’après 190 avis sur 1001." "
Note de 8 – Bien, d’après 202 avis sur 1001." "
Note de 6 – Acceptable, d’après 180 avis sur 1001." "
Note de 4 – Médiocre, d’après 172 avis sur 1001." "
Note de 2 – Terrible, d’après 257 avis sur 1001." "

5,8/10

Propreté

6,4/10

Service et personnel

5,8/10

Commodités

6,0/10

État et installations de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 – Excellent

yan

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
good place to stay
Thé mattress are to hard
Séjour de 1 nuit en mai 2023

8/10 – Bien

Diane

Points forts : État et installations de l’hébergement, confort de la chambre
Au centre de Pigeon Forge, TN
Trois soirs à cet hôtel avec mon époux récemment. Hôtel âgé et a besoin d’attention à l’extérieur. Enregistrement lent; système fautif selon l’employée. Toutefois notre chambre est propre, tranquille à l’arrière, bons lits queen, salle de bain complète, micro ondes et réfrigérateur inclus. Située en ville proche de tout. Déjeuner inclus mais presque rien à manger: café, jus et mini muffins. Ok pour court séjour!
Séjour de 3 nuits en novembre 2021

4/10 – Médiocre

Samantha

Voyage de couple
Points forts : Commodités
Points faibles : Propreté, service et personnel
It was really hard to get towels from the staff. We had to go up to the front desk multiple times & they always said they were doing laundry. Apparently they only do housekeeping on request but I had to ask 3 times before they did. The pool was nice but most of the other guests talked about how dirty their rooms were & the staff was rude.
Séjour de 5 nuits en mai 2024

2/10 – Terrible

Ethan

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our room wasn’t cleaned at all
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Tim

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dont stay
Séjour de 3 nuits en avril 2024

2/10 – Terrible

Crystal

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Randy

Voyage avec des animaux de compagnie
Points faibles : Service et personnel, commodités
The manager is a certifiable communist! I had a small pet and irresponsibly didn't observe the 'no pet' policy. Anyway, checked in for two nights and offloaded the vehicle only to have the receptionist come by and ask if I had a pet. Obviously, I said yes and she called the manager who asked that I vacate the property immediately! I offered to have pet put in a boarding facility for the stay and she was adamant that I leave. I told her that I paid for two nights and her reply was that was the penalty. She called law enforcement immediately because I demanded my refund as I hadn't been there an hour!
Séjour de 2 nuits en avril 2024

4/10 – Médiocre

william

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room not completely clean. Trash and pill bottles left behind gap between dresser and fridge. No towels on arrival in bathroom and took the location 24 hrs to supply after notifying the desk. Waited in lobby for 20 minutes before someone came to the desk to check in.
Séjour de 3 nuits en avril 2024

8/10 – Bien

Savannah

Points forts : Propreté, service et personnel
Very affordable and the room was clean. The outer areas are dirty and the other guests were a little sketchy, but it worked great for our one night stay passing through.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Mona

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Ken

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Staff was ok. Room had no towels or blankets. Some lights in rooms had bad bulbs. Coffeemaker had no pot. Toilet rocked like a rocking chair. No garbage cans much so there was garbage everywhere. Complimentary breakfast was waffles only.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

jennifer

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have no problem staying in an older property as long as it is well maintained and clean. Our room was very questionable - the phone and lamp were both very dirty, there were stains and peeling paint on the doors, black stained caulking around the tub, which would not drain, so we stood in water to shower. The microwave was also dirty. There were no towels and when we went to the front desk request some, we were told there weren't any. When pressed for towels, we were given the floor towels and a couple of hand towels, which were stained. This hotel is a dump and ahould not have the Windham name attached to it.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Amanda

…
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Chance

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Didn’t like much about it. Stapp was not helpful so called breakfast. Breakfast was not much no use no apple juice parking was terrible.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Wayne

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
When we entered our room, we noticed there was only one bath towel and no hand towel. We asked for another towel for showering and were given a little pool towel as they were out of towels. Also, noticed there weren't any blankets on the beds, only two top sheets on each bed for warmth. Asked the front desk for blankets and they said they were out, but we should check back in the morning. There were coffee packets in the room, but no coffee maker. The sign said free breakfast- it was free, but the only thing on the menu was make your own waffle, coffee, and juice. The price was good, but you sure get what you pay for!
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Levin

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
There nothing to like about this property. The room was dirty, the sheets were dirty with cigarette ashes on them. The bathroom had a dirty cotton ball on the shower, plastic wrap from the soap, the sink was clogged, I went to let the front desk lady twice about it. The microwave was filthy. Apparently housekeeper didn’t had enough time to clean or didn’t wanted to clean the room. And to top it all off, the trash can from the bathroom had poop on it, and the trash bag eas put over it. I noticed it 2 days after my stayed, when I took the trash out. I didn’t spend that much time in the room so there was no trash. But they can do better. If it wasn’t for another housekeeper that cleaned my room, I would’ve been sleeping in a dirty room.
Séjour de 4 nuits en avril 2024

2/10 – Terrible

Teresa, Tremonton

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
We had no towels in our room and the floor was so dirty, your feet would stick.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Sharon

Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Margaret

Points faibles : Propreté, service et personnel et commodités.
The towels were clearly dirty, no volume control on the television, breakfast only served from 8:30 - 9:30, staff not even trying to fake wanting to be there. No, no, just...no. My first review traveling the country for many years:(
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Danny

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Non heated “indoor” pool, no working ice machine, only one day of breakfast, my room had spilled milk from the previous person in the fridge, had old meals in the fridge, and no towels! Still waiting on my refund after a month!!!!
Séjour de 6 nuits en mars 2024

2/10 – Terrible

Chantelle

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Upon arrival the attendent wasn't at the desk. As I walked down the hall I noticed she was in the laundry room bring someone's hair. Finally got our room to notice that the room was dirty, the cover had what looked to be blood on it, the floor was super Sticky, and they only have us 2 towels for a family of 5. Stayed the 1st night as it was late. But by morning we was out of there. The whole experience was unprofessional.

2/10 – Terrible

Ravindra

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
So bad hotel. I will not recommend to anyone and for sure not to family. Room was dirty, no towel, no bins. Bed sheets are dirty.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Shunderice

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Let’s just say we had booked to stay at the property for three nights, but ended up only staying one night and didn’t want to sleep there that one night! After driving 3 1/2 almost 4 hours we get there and the two rooms that were booked was not even ready so we had to wait another hour before we could check in. Mind you we arrived after check-in time which was supposed to be 4 PM. The rooms were nasty there was dust everywhere, no remote for the tv and was told to check back the next day, sheets were dirty, etc. The next morning when my husband went to check us out, no paper receipt nor email receipt for the one night was provided, we had to call back up there the next day to speak to a manager for an override to be done by a manager per the staff working because they didn’t know how to override canceling the other two nights that we had booked to stay there which seemed very odd to us because we have stayed at plenty of hotels before and plans changed to where we ended up having to leave out early and we checked out pay for the time that we may have been there and canceled for the remaining days and there was no issue a paper receipt or an email receipt was provided, and we didn’t have to get management involved who was not even on duty. The next day when we called we were given another excuse about the manager not being there so again we was not able to receive a paper nor email receipt. We had to just keep watching our account to ensure we were not over charged.
Séjour de 3 nuits en avril 2024

2/10 – Terrible

Jonathan

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The smell of smoke was horrible, rooms not cleaned at all. No towels blankets on the bed. Unable to check us in until 6pm. Told us to come back. My parents in a separate room, one of which was on oxygen. Room smelled so bad you could hardly breathe. We both deserve a full refund!! My dad had to clean his own bathroom. These places should have some kind of inspection to operate!!
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Brian

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was by far the worst place I have ever stayed. No breakfast no coffee machine in room. Just the coffee and cups. Mold on bathroom ceiling. My son cut his hand on bathroom doorknob. No batteries in any smoke detectors. Pool was dirty and the had no towels at pool or in room. People working desk or very rude.

2/10 – Terrible

Sarah Jane

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Dirty linens. Hallways are smelly. Room smells cigarette . Mirrors dirty. Breakfast terrible no forks no napkins
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Dnyaneshwar

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tube dirty No towels Front desk talking arrogantly Very bad business
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Sara

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The staff was rude, the rooms were NOT clean or stocked. The dirtiest I’ve ever seen. No towels, no blankets, broken ac, the smell was awful. Would never stay here!
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Mike

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All staff encountered were unhelpful and laissez-faire. They were not going to go out of their way for you. Our room was filthy, smears and toothpaste splatter on mirrors, smears and fingerprints o refrigerator and headboards, pulled back the covers of bed and there was stuff black flecks and hair in the beds. The floors were filthy. The heater AC unit was flinging out black stuff not sure if it was black mold or what it was. Requested a different room, pulled back covers on beds same conditions. We asked for clean linens and changed the beds ourselves and wiped down the room. Then the next morning no complimentary breakfast. 2nd morning had cold eggs and sausage warmer was broken and no drinks no coffee no juice no milk nothing. Horrible place to stay
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Jennifer, Pembroke

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I was dirty and no towels in the rooms
Séjour de 3 nuits en mars 2024

4/10 – Médiocre

Joseph

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No towels ever. No housekeeping ever in the 7 days we stayed But overall for the price definitely worth it
Séjour de 6 nuits en mars 2024

4/10 – Médiocre

ALEIDA

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No towels and, when we went to get some, they were stained. Sink was clogged so we brushed our teeth in the tub. Floor was dirty. Not enough breakfast (eggs) for all so had to pay for breakfast outside the hotel. Outside stairway was dirty and full of garbage. Shower water pressure went off and on. Thin walls; could hear man (who seemed to be living there) snoring. Heat and A/C until did work perfectly. Room was big.
Séjour de 5 nuits en mars 2024

2/10 – Terrible

Katelynn

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was lacking in upgrades and cleanliness!! My children’s feet were BLACK after 5 minutes of walking on the floor, asked housekeeping to mop it came with a trash can and a mop and their feet were still becoming black. We asked 3 days in a row to have our linens on the bed exchanged, to our surprise (not really) never happened. No towels were provided and every time we had asked for towels the were in either the washer and dryer every time. WOULD NOT RECOMMEND

2/10 – Terrible

Nick

Séjour de 1 nuit en mars 2024

2/10 – Terrible

Kayla

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is by far the worst hotel I’ve ever stayed in. They only gave us one towel for my Family of 4. No wash cloths. No hand towels. When I asked for more towels they told me no. The ice machine doesn’t work. The “free breakfast” is a complete joke. They didn’t even clean our room during our stay which means you guessed it no more clean towels. The water pressure was so bad I could have spit the water out of my mouth harder. DO NOT STAY HERE.

2/10 – Terrible

Chris

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

TylerandDeanna

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The beds were on but for the rest it was not very clean. Wallls were so thin you could hear evening in other rooms. And lastly the staff lied they let us check out 3 day early and said we would have a refund of the amount. But did not do so took us 15 try’s just get ahold of them on the phone. And Expedia would not be of any help with the refund

2/10 – Terrible

Jamie

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
So I would not recommend the hotel the staff was very rude my reservation got canceled before I arrived by them had to redo my reservation went with friends and their room had cockroaches behind the tv when reported the maintenance refused to do anything so receptionist said she would handle it we came back two hours later and nothing was done she just transferred the room it was cockroach free but still very dirty no breakfast at all during our stay when it says free breakfast there was a party next to my room when I went to office around 9:30 to make a complaint they were closed and didn’t do anything when called the fridge in the matter of a day froze all my food and drinks the only way to turn the fridge down was with a tool the floors were dirty and sticky when checking out I got a dirty look after the receptionist was done giving the customer infront of me major attitude because he asked for more towel’s because none of the room had towels just hand towels and insisted she had already gave him towels a few days prior and refused to give him more staff very lazy and avoid the pool it was packed with locals who live in area more than anything if you can i recommend avoiding this hotel AVOID AVOID AVOID the area however is very beautiful
Séjour de 8 nuits en février 2024

2/10 – Terrible

Daniel

Voyage en famille
Points faibles : Propreté, service et personnel
Wasn’t any towels or wash rags, toilet paper or anything. Stains on the bed covers. Can’t never talk to anyone at the front desk. Overall horrible satisfaction staying here this time.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Shary

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We got there to check in n and noone was there. We called the number on the door and they said shnd credit card info with ID and we'll TRY to get someone there to let you in AFTER reserving it 2 weeks ahead of time!!!
Séjour de 28 nuits en février 2024

2/10 – Terrible

Tracy

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No towels in the room. Lobby was not open to get towels or breakfast.. not sure but when we got up we had bites all over .. two rooms down. They had a party and was very loud. Tried to call the lobby nobody answered.. so no to little sleep
Séjour de 2 nuits en février 2024

4/10 – Médiocre

Angie

Voyage en famille, Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Hotel was clean but they had bugs
Séjour de 1 nuit en février 2024

4/10 – Médiocre

james

Points faibles : État et installations de l’hébergement
No towels in the room , found that out when I was about to shower. No wifi either. “WiFi” is down
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Lisa

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I didn’t like that I had roaches in my room.The room only had 2 towels.The week I stayed there only one morning I was provided breakfast.
Séjour de 5 nuits en février 2024

2/10 – Terrible

April

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Horrendous staff attitude! Completely rude staff. Unacceptable on how they speak to customers. Room was dirty. Hair in the bathtub and not one but several. No towels or rags and if you ask your the issue because they wasn’t any ready? At 7 pm when check in was 4pm! No bags in the trash cans. Absolutely disgusting place that I’d never recommend. We left without staying.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Daniel

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Has roaches crawling everywhere even the bed. The breakfast area was dirty and floor sticky.
Séjour de 3 nuits en février 2024

10/10 – Excellent

Daniel

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great staff and cleaned comfortable rooms indoor heated pool and breakfast. Over all a great location and hotel
Séjour de 1 nuit en février 2024

2/10 – Terrible

Megan

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not clean and no service at all
There was no one at the front desk the whole time they only give u two towels in your room for two nights mold in the shower looked like it hadn't been cleaned in a year it was nasty there where black hairs in the shower I have pictures and a video to show as well
Séjour de 2 nuits en février 2024

8/10 – Bien

Teresa

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
We stayed in a suite, which was absolutely amazing. The beds were very comfortable. The Jacuzzi tubs were amazing. The only thing I did not like was the parking lot is very very small. It’s hard to get in and out of when we finally got our room we did not have any towels any toilet paper, and no comforter they made our bed with literally only a sheet And there was only one plug-in behind the TV and the TV and the refrigerator was plugged in so every time you wanted to plug your microwave in you had to unplug the refrigerator just to plug in the microwave so the TV plug-in was so loose that every time I would unplug one thing it would come unplugged to then when we went down to the swimming pool there was absolutely no swimming towels, so the only request that I would honestly have about the place is to make sure that the rooms are more stocked with their blankets and their toiletries, and make sure that they are better plug-ins and I completely get being shortstaffed the entire three days we were there. There was only one girl, the same girl working day and day night, and the same girl was trying to clean the entire two floors of this hotel by herself all day and all night, so yeah I get it. People are shortstaffed, but when you own a business, sometimes you have to have your owners step in and help to but overall, this day was amazing and I would absolutely stay again
Séjour de 2 nuits en février 2024

2/10 – Terrible

Belisse

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Awful
Nothing was amazing. It’s my first time that I stay in a place like this. Terrible service , dirty, the appearance of the place and the room terrible. Please do not stay there
Séjour de 2 nuits en février 2024