Title: Ensana Thermia Palace - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ensana Thermia Palace Travelers can luxuriate at Ensana Thermia Palace's three pools while the rejuvenating treatments at Irma Health Spa await after a day of swimming ## Photo gallery for Ensana Thermia Palace ![Indoor pool, 2 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers - Ensana Thermia Palace (Piestany)](https://images.trvl-media.com/lodging/2000000/1550000/1546100/1546066/90dd7e8f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool, 2 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers - Ensana Thermia Palace (Piestany)](https://images.trvl-media.com/lodging/2000000/1550000/1546100/1546066/81ede3ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, 2 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers - Ensana Thermia Palace (Piestany)](https://images.trvl-media.com/lodging/2000000/1550000/1546100/1546066/2f71e970.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Ensana Thermia Palace (Piestany)](https://images.trvl-media.com/lodging/2000000/1550000/1546100/1546066/244883cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Ensana Thermia Palace (Piestany)](https://images.trvl-media.com/lodging/2000000/1550000/1546100/1546066/572bb677.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the city center, Ensana Thermia Palace offers a peaceful escape with two outdoor pools, one indoor pool, and the Irma Health Spa providing massages and facials. Grand Restaurant serves kids' meals. Families enjoy on-site shopping and free WiFi throughout the property. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Breakfast included - Spa - Pet friendly - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan. 27 - Jan. 28](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=1546066&PinnedHotelID=1546066&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=1546066&PinnedHotelID=1546066&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 28 - Jan. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=1546066&PinnedHotelID=1546066&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=1546066&PinnedHotelID=1546066&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1546066&PinnedHotelID=1546066&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1546066&PinnedHotelID=1546066&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=1546066&PinnedHotelID=1546066&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=1546066&PinnedHotelID=1546066&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 2 of 2 rooms ### View all photos for Comfort Double Room, 1 Double Bed ![Comfort Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/2000000/1550000/1546100/1546066/23ec4762.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, 1 Double Bed 8.8 Excellent 5 reviews ### Highlights Balcony Air conditioning Free rollaway/extra beds Free cribs/infant beds Refrigerator Plasma TV Hypo-allergenic bedding Blackout drapes/curtains - 129 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Double Room, 1 Double Bed ![Deluxe Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/2000000/1550000/1546100/1546066/f258646e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Double Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Plasma TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Bidet - 172 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPiestany-Hotels-Thermia-Palace-Ensana-Health-Spa-Hotel.h1546066.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPiestany-Hotels-Thermia-Palace-Ensana-Health-Spa-Hotel.h1546066.Hotel-Information) ## About the area Located in Piestany, Ensana Thermia Palace is in the city center and on the riverwalk. Kolonadovy Most and Hradok Castle are local landmarks, and some of the area's attractions include Eva Swimming Pool and Včelovina. Looking to enjoy an event or a game while in town? See what's happening at Stadium of Anton Malatinsy or Mestský Zimný Stadión. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with horse riding, hiking/biking trails, and mountain biking. [Visit our Piestany travel guide](https://www.expedia.ca/Piestany.dx9515) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.58703%2C17.84095&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Q0k7Qae4v4QtQmpWj3uUDrZbm2s=) Spa Island, Piestany, 92129 ### What's nearby - Eva Swimming Pool 5 min walk \- 0.4 km - Kolonadovy Most 13 min walk \- 1.1 km - Spa Golf Club Piestany 13 min walk \- 1.1 km - Balneological Museum 16 min walk \- 1.3 km - ADELI Medical Center 4 min drive \- 2.8 km ### Getting around - Piestany Station 5 min drive - Bratislava (BTS-M.R.Stefanika) 49 min drive ### Restaurants - Le Griffon 5 min walk - U páva 5 min walk - Eden Cafe 5 min walk - Ikigai Sushi 7 min walk - Regal Burger 5 min walk ## About this property ### Ensana Thermia Palace Luxury hotel in the city center At Ensana Thermia Palace, you can look forward to a free breakfast buffet, a terrace, and shopping on site. Active travelers can enjoy volleyball, cycling, and ecotours at this hotel. Indulge in a massage, a body treatment, and a body scrub at Irma Health Spa, the onsite spa. The on-site restaurant, Grand Restaurant, offers breakfast, lunch, dinner, and kids' meals. In addition to a garden and a hair salon, guests can connect to free in-room WiFi. You'll also find perks like: - 2 outdoor pools and an indoor pool, along with sun loungers - Limo/town car service, bike rentals, and hot springs on site - An outdoor tennis court, self parking (surcharge), and express check-out - Express check-in, an elevator, and a 24-hour front desk Room features All 111 rooms feature comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. More amenities include: - Bathrooms with bidets and shower/tub combinations - 35-cm plasma TVs with satellite channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Front of property - evening/night](https://images.trvl-media.com/lodging/2000000/1660000/1659100/1659088/cffdd56c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ensana Esplanade Piestany - Pool - Breakfast included - Spa - Pet friendly 7.2 Good 43 reviews CA $251 CA $270 total includes taxes & fees Feb 22 - Feb 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=1659088&PinnedHotelID=1659088&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/17000000/16760000/16758800/16758762/6d1cd527.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zuckmann Villa Piestany - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.8 Exceptional 21 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=16758762&PinnedHotelID=16758762&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, sun loungers](https://images.trvl-media.com/lodging/28000000/27390000/27389300/27389261/b67e2d32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Magnólia Piestany - 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Pool - Breakfast included - All-inclusive - Spa 7.0 Good 20 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=1653898&PinnedHotelID=1653898&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa](https://images.trvl-media.com/lodging/18000000/17190000/17185200/17185148/725f437e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ensana Pro Patria Piestany - Breakfast included - Free WiFi - Restaurant - Parking available 7.0 Good 8 reviews CA $224 CA $241 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=17185148&PinnedHotelID=17185148&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/15000000/14730000/14720600/14720504/w8242h5490x9y5-aef47289.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Park Piestany - Pool - Breakfast included - Spa - Free WiFi 8.0 Very good 84 reviews CA $150 CA $164 total includes taxes & fees Feb 5 - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Train station pick-up shuttle (surcharge) - Limo/town car service - Uncovered self parking on site (EUR 4 per night) - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - A bar/lounge - A restaurant ### Restaurants on site - Grand Restaurant ### Things to do - 2 hot springs - 2 outdoor pools - Bicycle rentals - Billiards/pool table - Ecotours - Full-service spa - Golf driving range - Golf lessons - Gym - Indoor pool - Library - Outdoor tennis court - Piano - Sauna - Shopping - Steam room - Volleyball ### Family friendly - 2 outdoor pools - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Business center - Conference center - Meeting room ### Outdoors - Garden - On the riverwalk - Picnic area - Pool loungers - Terrace ### Full-service spa - 2 hot springs - Aromatherapy - Body scrubs - Body wraps - Facials - Hot springs open from 7:00 AM - 9:00 PM - Hot springs water temperature - 153 ºF - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Mud bath - Sauna - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking ### More - 1 building - 5 floors - Banquet hall - Built in 1912 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 35-cm plasma TV with satellite channels - Pay movies ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation At check-in, guests must provide a negative PCR COVID-19 test result Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 40 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total pets Food and water bowls are available ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.00 per person, per night We have included all charges provided to us by the property. ### Optional extras - Uncovered self parking fee: EUR 4 per night - Pet fee: EUR 40 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The seasonal pool will be open from January to December Pool access available from 7:00 AM to 9:00 PM Hot springs access available from 7:00 AM to 9:00 PM Children under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision Children under 15 years old are not allowed in the spa without adult supervision ### Property is also known as Thermia Palace Thermia Palace Hotel Thermia Palace Hotel Piestany Thermia Palace Piestany Danubius Health Spa Resort Thermia Palace Hotel Piestany Danubius Health Spa Resort Thermia Palace Piestany Danubius Health Spa Thermia Palace Piestany Danubius Health Spa Thermia Palace Ensana Thermia Palace Hotel Ensana Thermia Palace Piestany Ensana Thermia Palace Hotel Piestany Thermia Palace Ensana Health Spa Hotel Danubius Health Spa Resort Thermia Palace ## Frequently asked questions ### Does Ensana Thermia Palace have a pool? ### How much does it cost to stay at Ensana Thermia Palace? ### Is Ensana Thermia Palace pet-friendly? ### How much is parking? ### What time is check-in at Ensana Thermia Palace? ### What time is check-out at Ensana Thermia Palace? ### Does Ensana Thermia Palace provide a shuttle to the airport? ### Where is Ensana Thermia Palace located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ensana Thermia Palace Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.4 Location ### 8.4 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 44 8 - Good 20 6 - Okay 7 4 - Poor 4 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### KYUNGIL Jul 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The best place for the people to want to get the peace..nice hotel, wonderful spa, great food and music and warm people. ##### KYUNGIL Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Jennifer May 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Magical place If you like old world charm and elegance, this is the place for you. Delightful surroundings with serious healing treatments on offer. The only let down was the food, at times, but otherwise would highly recommended. Definitely returning. ##### Jennifer Stayed 5 nights in May 2025 ### 10/10 Excellent #### Alfonso Sep 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice quiet property. ##### Alfonso Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Helene Sep 7, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love the Olde World ambiance ##### Helene Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Verified traveller Sep 21, 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A luxurious treat wonderful experience for a luxurious, pampering holiday. Although the accomodation is expensive, the spa services are considerably less expensive than in local North American facilities. It is noteworthy, also that if one wants to have a less expensive experience, there are many hotels in the town of Piestany that have acces to the same or similar spa facilities. ##### Verified traveller ### 4/10 Poor #### Gary Oct 2, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Website unhelpful in relating spa services. Reception even worse. There was no doctor because we arrived on a Friday, and didn’t book it in advance. We were only staying the weekend. Women at reception all seemed perturbed that we were there. Not sure if they simply don’t like Americans or whether they are just burned out. Spa reception was slightly more friendly but unhelpful in helping us decide which services to get so I opted for the mirror pool and mudbath. There was very little instruction as to what to expect or how to prepare. All women were naked, ushered into first the sulpher pool for fifteen minutes, which was pleasant enough, and then into the mud pool, which was treacherously slippery to descend into on the stairs. We were instructed to put the mud, all over our bodies, face and hair. The only way to do that was to lift it up with my feet, which I tried. I ultimately reached down to get some into my hands but , I had a contact lens on and the sulpheric acid in the mud lodged beneath it. I was given a small glass of water to flush it out with and then told me to put a damp cloth on it and lay down. The pain got worse so I went back to my room and flushed it in the brown water that poured from the plumbing in our bathroom due to recent rains. Emergency room a half hour away, 110 euros for taxi, burnt cornea diagnosis, antibiotic drops and cornea gel for a week, patch on eye yet no one at the hotel seemed to care or offered reimbursement for the mud bath ##### Gary Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Mario Sep 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Alles super👍 ##### Mario Stayed 12 nights in Sep 2023 ### 10/10 Excellent #### Liora Feb 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort מלון נפלא, אוכל מצויין, צוות אדיב ושירותי ##### Liora Stayed 4 nights in Jan 2023 ### 10/10 Excellent #### Andrzej Apr 13, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bardzo przyjemny obiekt, fajna strefa basenowa, w szczególności basen zewnętrzny z wodą termalną ##### Andrzej Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Peter Jan 10, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Schönes Jugendstil Grand Hotel ##### Peter Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Andrey Oct 17, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great thermal spa with mud pool surrounded by well-maintained park ##### Andrey Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Katarina Aug 13, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### relax and enjoy It is an old hotel. The rooms are small but comfortable and nice. Breakfast was excellent. Wellness is new. The inside pool and the outside one are beautiful. Staying there is very relaxing. The service is good. It is not overrated. We would stay again. ##### Katarina Stayed 2 nights in Aug 2021 ### 10/10 Excellent #### Zuzana Jun 14, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Výborné služby ##### Zuzana Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller Jun 2, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Super Service, sehr zuvorkommend. ##### Verified traveller Stayed 1 night in May 2021 ### 10/10 Excellent #### Michael Nov 19, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Dakujem personalu ako aj v restauracii, ktori pri stazenych opatreniacha boli vzdy napomocni, usluzni a usmievavi, tak aj zamestancom kupelnej casti ktori za ich vysoky odborny, ale aj priatelsky pristup. ##### Michael Stayed 1 night in Nov 2020 ### 10/10 Excellent #### Thomas Jul 27, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super lækkert hotel Super lækkert hotel. Kan varmt anbefales. ##### Thomas Stayed 3 nights in Jul 2020 ### 8/10 Good #### Verified traveller Feb 12, 2020 Liked: Cleanliness, property conditions & facilities, room comfort El spa está muy bien y la habitación En la que estuvimos también pero a los empleados de la recepción les cuesta mucho ser amables ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Birsen Feb 10, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Das war wirklich gut. Schöne alte Gebäude. Umgebung war sehr Schön. Einzige negative dinge war Essengeruch im Koridore. Sonst sehr nette Personal, sauber, sehrschöne Umgebung..... ![](https://a.travel-assets.com/ugc/hotel-reviews/5D83024F6067577D6F875D1A102E35AF854CF8AC1581332421874.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9D07B75488F3E4D17FC43AE9889171EE27238AC31581332442977.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D29EE0190E19A1D6046E23B0EEFEEEF4895BDCBF1581332448040.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Birsen Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller Jan 3, 2020 Liked: Cleanliness, amenities Disliked: Staff & service Suuuuuuper sloooooow customer service, you could camp out while waiting. They are strict about meals. I prepaid half board meals for 4 people but arrived a bit too late for dinner, they were already closed. I requested a refund for the meals but the hotel rejected it. They offered to pack cold lunch if I was willing to wait again at a different line but no refund, not even a partial refund. Very bad management and customer service. What a shame, such a nice place though. They don’t have a concierge so if you have a problem or just a question you have to line up with those who are also checking in. Good luck there! ##### Verified traveller Stayed 1 night in Dec 2019 ### 8/10 Good #### Verified traveller Dec 22, 2019 Liked: Staff & service, amenities, property conditions & facilities Minibar war sehr schmutzig, bin nicht sicher ob es Schimmel war. Sonst das Personal wie auch die Ausstattung war sehr gut. ##### Verified traveller Stayed 2 nights in Dec 2019 ### 6/10 Okay #### Verified traveller Nov 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Zimmer war ohne Verdunkelungsmöglichkeit, Beim Duschen musste man Kopf einziehen,, um sich nicht zu verletzten ##### Verified traveller Stayed 3 nights in Oct 2019 ### 6/10 Okay #### Verified traveller Oct 28, 2019 Liked: Cleanliness, property conditions & facilities The property is not friendly to english speaking citizens. Mots all TV channels non English. Spa staff could be more welcoming and explain services better. Going to eat dinner and breakfast we were made to feel like second class citizens. All European guests seemed to have reserved tables in the main room. We were seated twice in the side room of which no server ever came to our table either time. ##### Verified traveller Stayed 1 night in Oct 2019 ### 8/10 Good #### RickP, Queensville Sep 17, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spa staff very helpful with preparing pool loungers when they ran out of towels. Very impressive breakfast and Sunday dinner buffet. ##### RickP Stayed 1 night in Sep 2019 ### 8/10 Good #### david Aug 25, 2019 Liked: Cleanliness, staff & service, property conditions & facilities #### Therma palace Used to be a nice hotel, food needs improvement, service needs improvement, ##### david Stayed 1 night in Aug 2019 ### 8/10 Good #### Hermann Jun 2, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Schön renoviertes Hotel. 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